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Welcome to the Help forum!
The place to go when you have a problem to report or a question to ask.
What to post
You may report bugs you find in-game or on the website here by creating a new thread.

When creating a thread to report an issue or bug, please make sure that there isn't already a confirmed thread about the issue. You can view a list of all currently confirmed issues in the List of Confirmed Threads by Category section below. If searching through the list does not show any relevant results feel free to create a new thread.

Also, please note that issues specific to the Cutting Edge release stream are to be posted in here, and issues that are new to the Beta release stream should be posted in this thread.
You may also create a new thread for technical issues you're experiencing, as long as it's related to osu! in one way or another.
You may create a thread if you have any questions related to osu!.

Please note that the wiki has information about all osu! related things, so do check it out and see if you can find an answer to your question there first. Also, if it's a simple question you might want to try asking it at the [url=osu://chan/#help]#help[/url] channel.
What not to post
Account-related issues are not handled on the forum, so please don't post them here.

Send an email to accounts@ppy.sh detailing your issue instead. This means anything that is directly related to your account, including flag changes, username changes, osu!supporter payment issues, account security concerns, etc..
Do not create a thread to report someone for foul play or inappropriate behaviour here.

Either use the in-game report command (type !faq report in any public channel, such as here, for example) instead.
For gameplay related help you should post in the Gameplay & Rankings forum instead. This means threads where you're looking for help that aren't issues with the game itself, but rather issues that lie with you, the player. For example looking for tips on how to do certain patterns in a beatmap.

Similarly, help with artwork belongs to the Art forum instead. An example of this case would be looking for someone that can help you make an avatar.

The general guideline is that if there is a more appropriate forum for it, you should post it there instead.
Information
Archived Threads
All threads/topics of which the last post is older than 3 months automatically get archived. Archived threads will have [Archived] in the title/subject and will be moved to the Resolved Issues sub-forum automatically.


Bumping Policy
Threads that are more than 5 days old and/or have been pushed to the second page of the Help forum will probably not be handled. If this happened to a thread of yours, feel free to post in the thread to bring it back to the front page.

Please do not bump threads in the Resolved Issues sub-forum if you are not the thread owner.


Additional Information
If your issue is resolved please post so in the thread so that we can properly mark your thread.

We are sorry for any inconvenience if your issue isn't replied to in a timely manner. We only have so many people to handle issues and many issues we do not have a solution at hand for.

If your issue has either been archived and you want to revive it, or your issue has been marked and needs moved from the Resolved Issues forum back to the main Help forum, please contact a member of the support team through a forum or in-game PM.
» General
  1. Unsaved map recognised as submitted.
  2. Reloading a skin and restarting auto causes misses.
  3. Skin import still considers users in multiplayer room
  4. Wrong panel when looking auto while spectating someone
  5. Autolinking beatmaps in #spectator vs supportertag
  6. Password Length Inconsistency
  7. text overlapping issues due to localization
  8. osu! hangs after being idle for a long time
  9. osu! crashing randomly due to bloom
  10. Skin preview auto stops playing upon restarting map
  11. alt+tab bug
  12. Able to manipulate menu during close animation.
  13. Sound Glitch When Selecting Random Beatmap With F2
  14. osu! fails to start up if no audio device is connected
  15. Window size not mantained when changing monitors
  16. Background/other elements out of position after Alt+Tab
  17. Windows error sounds when ctrl + w in chat
  18. Misplaced Text Cursor in Extended Chat
  19. Arabic characters crash osu
  20. Weird behaviour on song panels in "jump to window" view
  21. parallax bug when alt+tabbing
  22. Lifetime name change bug
  23. Downloading map during closing animation. (Breaks the game.)
  24. Same Map, Different SR / osu!mania different star rating
  25. "Snow Storm" when the game is minimized in fullscreen
  26. incorrect in-game rank
  27. osu! auto replay wrong has a problem ?
  28. Esc prevents userpanels from updating
  29. Can't import maps with invalid characters on Macc
  30. Alt-tab + K1/K2 player list bug.
  31. replays can miss/sliderbreak while the player didn't
  32. Extending desktop midgame - (crash on stable / directx)
  33. Some maps are unable to be downloaded
  34. Sensitivity change does not affect edges of the screen.
  35. Submitting 0 byte files cause other files to not submit
  36. osu!mania left sound bug while spectating
  37. Tooltips still visible after fade.
  38. Dropdown menu spacing is inconsistent
  39. Own avatar does not slide in with the score
  40. Actual users online not matching what in-game says
  41. osu! makes duplicate local records when its mode doesn't match the currently selected mode
  42. Usernames with numbers are separated in the online notification pop-up
  43. osu! doesn't always recognize folders dragged into Songs
  44. "Random Map" button breaks offset wizard
  45. Rank of other modes can be displayed in osu! mode.
  46. "Watch Replay" appears on downloaded scores with no replay
  47. Spectator chain bugs
  48. Maximizing osu! causes music to play in osu!direct
  49. osu! crashes when spamming F4 during load
  50. Recovery dialog crashes upon illegal selection
  51. ALT+F4 During Processing Breaks Functionality
  52. Visible Text Boxes behind almost all text.
  53. Extra Ripples Coming From Cursor
  54. Menu softlock when importing beatmap
  55. Pause-loop keeps looping even out of pause screen
  56. Scores not calculating correctly
  57. Map Icons getting tilted
  58. Raw input + map to window + 2nd monitor

    » Chat Console
  59. !where command doesn't work for some users
  60. user rank in !stat command is wrong / incorrect
  61. Pasting Information about Timing Sections breaks edit line
  62. !request is pretty useless (not working as intended)
  63. banchobot map links are broken when the name contains <3
  64. User list text not re-scaling after changing resolution
  65. Unicode chat font renders too low if it takes up two liness
  66. Getting highlights from #osu when it's closed
  67. Bancho Commands Using Old Link Syntax
  68. /np bug when two maps have exact name
  69. #multiplayer channel can be kept in solo after race condition quit
  70. Extra space below user panels
  71. Last column of tabs can't be closed in 800x600 resolution
  72. First message of every user is always pale yellow despite having a different color
  73. #highlight does not show links within message body
  74. The most recent chat line pops up when returning from multiplayer lobby
  75. #multiplayer stays up after match ends due to inactivity
  76. "# users online" does not change after logging in
  77. Cannot scroll to see off-screen text [chat]
  78. Missing closing bracket causes broken multiplayer invitation
  79. Tab completion also completes "Loading..."
  80. Multiple chat tabs with the same user

    » Editor
  81. Pressing 2 shortcut keys at the same time bug
  82. crash when creating an inherited timing and slider
  83. BSS window and AiMod require focus
  84. Saving in editor via enter-key is more unreliable
  85. Jump to time window pops up below osu! window
  86. Unable to use weird capitalizations of common names
  87. Straight sliders and middle anchors
  88. [editor] Menu bar glitches out mouse click events
  89. Editor - Testing Issue
  90. osu files rewritten when changing difficulty name
  91. Ghost Slider in Editor - AiMod Unsnapped Slider Issue
  92. Editor Bugs
  93. Unable to apply samples to sliders
  94. Slider length not updated when using shortcut to remove timing section
  95. It is possible to area select when placing notes
  96. Increasing the TrickRate changes the length of some sliders
  97. Escape closes edit when closing dialog boxes
  98. Design tab has misplaced grid location
  99. Timing Issue
  100. Double clicking "Song Setup" can cause window spam
  101. BSS - Creator's Words double new lines becoming single
  102. Grid in editor changes contrast when on a slider
  103. AIMod short spinner detection isn't perfectly accurate
  104. AiMod issues in Taiko Difficulties
  105. Red sliderpoint splits in two when slider can't get smaller
  106. Slider lengths don't recalculate upon stacking final point
  107. osu! crashes after AIMod's inactivity with loaded plugin
  108. AIMod doesn't select object on timeline
  109. Local beatmap settings reset after "Save as New Difficulty"
  110. Timing Glitches and Issues
  111. Kiai Time symbol shows outside of its timeline
  112. Scroll bar moves selected objects in Design tab
  113. Sliders can glitch and become reversed on the timeline
  114. Pasted objects have an incorrect z-index
  115. Playtesting mode-specific map sets that mode as selected
  116. Widescreen storyboard images have edges cut off in editor
  117. Unsubmitted maps inherit setID from folder
  118. Long artist beatmap causes problems when submitting
  119. Navigation Bar Issue in the Editor
  120. [mania Editor] AiMod error / shows wrong info
  121. [Mania Editor]Note displayed clicking through a channel tab
  122. Stuck on black screen going on edit mode? (Mac)
  123. Cant make new difficulties on mac
  124. [o!m Editor]Open for Reference causes samples not to play
  125. cannot click timeline objects when having a 1x1px hitcircle
  126. BSS stucks at "Creating previews..." FOR MAPS WITH HUNDREDS OF SOUND FILES
  127. [Editor] Time signature bug with inherited lines
  128. Storyboard - Trigger Condition Bug
  129. Crash when changing uninherited offset with 1/16
  130. Importing mp3 with the same name as existing song folder replaces old mp3, or adds the new one to the folder.
  131. Correcting Storyboard Positioning
  132. Editor doesn't prompt to save after editing Storyboard and then leaving with esc
  133. Inputting Space at the end of Romanized field sends chat "cursor" back to start
  134. Slider disappearing upon moving a slideranchor
  135. editor adding nodes to sliders of its own accord

    » Gameplay
  136. Selected skin does not preview for uniquely skinned maps
  137. Global Ranking (Selected mods) doesnt work in spectator
  138. Wrong scoreboard while spectating
  139. mania scroll speed problem on spectating/replays
  140. mania 8k (7k + 1) special key usability
  141. ranking position flash misalgined
  142. issue when Toggling DT or HT quickly at the start of a map
  143. Storyboard Causes Combo Flashes to be Brighter and Quicker
  144. Local Offset doesn't change on all keypresses
  145. Slider bodies don't turn grey in Tag
  146. Sliders sometimes not registering when switching buttons
  147. Toggle Interface not working with Numpad Keys
  148. Cinema mod still slightly shows gameplay objects
  149. Sudden "Failed" status after finishing a map
  150. Fast skipping number 3 with TP and DT
  151. Refreshing while spetating displays wrong leaderboard
  152. Skip Button stays while spectating
  153. Game failed to buffer while Spectating
  154. Spun Out inconsistancy
  155. Not seeing myself in friend ranking when spectating
  156. Comboburst sounds play when combobursts are disabled
  157. SS on maps with no spinners gives different score
  158. Holding left and right hotkeys at the left corner in CtB makes the fruit catcher extra bright
  159. Player in co-op shows mouse clicks instead of keyboard taps
  160. Some intros are skippable in osu!, but not in osu!mania
  161. Playback sprite changes without actual speed changing
  162. Autopilot doesn't work at all in tag co-op multiplayer
  163. Some Taiko drumrolls have one tick less than they should
  164. Global score rank showing in local ranking
  165. Hyperdash fruits doesn't always spawn correctly in CtB
  166. Taiko autoplay can miss after spinners
  167. Easy mod lives are broken when replaying or spectating
  168. Taiko Auto mod does not always hit the start of drumrolls
  169. FPS counter covers progress bar during breaks
  170. Spectating incorrect map
  171. [CTB] Combo Counter Color = Last Droplet Get
  172. DT becomes NC when unplugging audio device mid-play.
  173. O!m playfield and mania-stage-right have a gap.
  174. Universal offset causes beatmap to skip at beginning
  175. Sound device disconnecting replay/gameplay bug
  176. Auto taking #51 when surpassing personal best
  177. Score caps and starts counting backwards
  178. Odd Lighting Behavior (osu!mania)
  179. Long notes don't appear in osu!mania with compatibility mode GMA
  180. Auto handles slider ticks improperly on restart or replay
  181. Loved/Qualified and Epilepsy Warning Overlap
  182. Combo not consistent across release streams
  183. Taiko Big Note Timing Problem Related to FPS Limiters

    » Main Menu
  184. Nearby filter range expands upon un-showing and showing osu! standard players.
  185. Main menu buttons sound effect spam
  186. in-game changelog cuts long entries off
  187. Banner behind Login Panel doesn't resize from WinWed to FS
  188. Pressing a key after the Play menu fades opens the menu again.
  189. Kiai time stars on main menu (Kiai star fountain kicks in upon changing resolution with song paused.)
  190. Exit button has a strange pop-out layer when clicking it
  191. Song Info gets misaligned after osu! is minimized
  192. White line on edit/exit button hover sprite
  193. Long unicode song info not properly shortened
  194. Jump to... + osu! player control is bugged
  195. Inconsistent dialog behaviour

    » Multiplayer
  196. Multiplayer replays are saved after failing the map.
  197. MP bugs out when new song is imported just when game starts
  198. Odd Key Overlay Visibility with Flashlight in Coop
  199. Multiplayer Host Bug
  200. #userlog shows wrong position when selecting Team VS
  201. Multiplayer ranking screen bugs
  202. Mode-specific beatmaps show under "osu!" mode filter
  203. Unoccupied multiplayer rooms don't disappear
  204. Host is unable to change beatmap if it's not mapped
  205. Default combo colours visible in slider repeats/star2
  206. Song preview in multiplayer doesn't pause match song
  207. Adding a map to a collection crashes osu! if map is changed to one you don't have
  208. Crash when changing password of room created with !mp make
  209. Match sometimes doesn't end when team fails in Team VS

    » osu!direct
  210. Map keeps appearing in osu!direct even after download
  211. osu!direct pending map list not updating
  212. osu!direct doesn't load maps while scrolling with the scrolling bar
  213. osu!direct doesn't play welcome song if pending on download
  214. osu!direct rating turns black
  215. osu!direct - Invisible Buttons if Opened when Minimized
  216. Osu!Direct Showing maps that don't exist any more.
  217. Osu!Direct Showing Multiples.
  218. osu!direct bad audio quality when a song is already playing.


    » Results Screen
  219. Ranking Panel Layering Issue
  220. Tag Co-op Performance Graph / Chart Issue
  221. BG acts like it's deleted after replay in SB'd maps
  222. Missing "Perfect" text on some old (2009) full combo records
  223. Spin stats doesn't appear at results screen after a replay
  224. Hit error in CtB displays milliseconds (ms) instead of a distance unit
  225. Cannot view the unstable rate after multiplayer
  226. Different song background in score display when using F2
  227. Osu Standard teams => performance line graph glitch

    » Skin
  228. pause-overlay is zoomed in
  229. Skin problems - Blank taiko-slider hangs game
  230. taiko-slider is not beatmap skinnable
  231. Tag color is ignored when current skin has custom slider track
  232. Combo colors does not reset when "Ignore all skins" is enabled
  233. osu!mania FontCombo is not loaded from preferred skin
  234. "Ignore skin" option doesn't affect slider body override
  235. Ignore skin and Skin.ini settings kept throughout spectating
  236. Repeat arrow is nearly invisible on light combo color
  237. Mania sliders have strange skinning support
  238. HD to SD Resolution Switch can cause Issues with Skins.
  239. Preferred Skin for beatmaps is broken for Taiko

    » Song Selection
  240. +Set button incorrectly grayed out in Collections Manager
  241. song selection search accepts input when panels fade in
  242. Mod icons sometimes play hover sound when toggling
  243. Ranking panels avatars are slightly cut in some resolutions
  244. Two songs play at the same time in the Song selection screen
  245. Global ranking (selected mod) not working for mod combination
  246. mods sometimes don't adjust the star difficulty / rating
  247. Ranked beatmaps being recognized as pending
  248. Kiai stars on beatmap selection screen.
  249. Song selection search odd cursor behaviour near end of line
  250. Incorrect background when quickly changing a song
  251. Global Ranking is loading even if you are not connected
  252. Capital letters sort after lowercase letters in song select
  253. Music Preview is changed depending on mods (DT/NC/HT) while loading
  254. Beatmap preview images disappearing
  255. Local ranking doesn't show scores on mismatched game mode
  256. Right clicking Sudden Death mod cannot activate Perfect mod if No Fail is enabled
  257. Changing song quickly avoids checking the beatmap status
  258. Continuous song select scrolling
  259. Another thumbnail bug (Confirmable)
  260. Random map causes global ranking to load incorrectly
  261. Same Artist-Tittle-BPM maps not properly sorted by BPM
  262. Restored thumbnails for "Not Submitted" maps
  263. Scrolling continues after opening mod selection menu

    » Texture
  264. Bugs with the new UI
  265. Transparent pixels on mmslider

    » Web
  266. userpage height dependant on avatar height
  267. Twitter Page Missing Avatars
  268. certain bbcode moved wrongly into Beatmap Thumbnails
  269. Foes showing as friends when using pp ranking filter
  270. Remove broken Video Preview
  271. Spinner length not taken into account for map duration
  272. Failing to connect with Last.fm
  273. [web] osu!mania maps incorrect star rating
  274. [wiki/website] Redirect doesn't work properly
  275. [web] Some characters can't be used in search
  276. [web] Notification for Qualified Maps not updated yet
  277. Negative score and S,A,SS-count on score ranking
  278. Succes Rate being cut off
  279. Search for "Ranked (Unplayed)" does not work correctly
  280. Sorting beatmaps by difficulty doesn't work
  281. Redirection page after not adding a foe
  282. Search by author doesn't work properly
  283. Mod Requests section never updates
  284. The "Last Active" line at a user's profile can be bugged
  285. Unable to connect to web chat
  286. General broken country flag
  287. 404 page's image gets cut at the top
  288. Popped bubbles at list of bubbles have wrong icon
  289. osu!market permissions conflict on some browsers
  290. Some ranked maps have outdated preview images
  291. Icons in profile are slightly misaligned
  292. Mode-specific sort filters doesn't always work correctly
  293. Unranked maps shows as newest ranked
  294. Disqus doesn't show username properly for most upvoted
  295. Gameplays at non-osu! modes are not shown at the user's Recent Plays at profile
  296. Unable to change thread page when searching with spaces
  297. Wrong BPM is shown for mapsets containing multiple songs
  298. Number of favourites in a map is not consistent
  299. Middle clicks doesn't work properly on ranking page
  300. [quote] BBCode cannot be used in user pages
  301. The displayed duration of a silence can be wrong
  302. Beatmap preview can be missing
  303. Beatmaps with < and > is missing at user profiles
  304. Success rate is not displayed in mode-specific beatmaps
  305. Filter "Ranked (Played/Unplayed)" doesn't work with "All"
  306. Ranked Score ranking page description is outdated
  307. User page retracts if expanded immediately while loading
  308. Mad emoticon duplicate exists under "sad"
  309. Other osu! pages get FFFFF when loading cache
  310. List of incorrectly uploaded ranked maps
  311. Without video download button rarely doesn't appear
  312. Threads get pinned when removing the resolved tag
  313. osu!mania timestamps break the forum appearance
  314. Uneditable posts with certain BBCode conditions
  315. Scrolling user summary doesn't stop scrolling when it should
  316. Bumping beatmap topics via BSS marks the thread permanently unread
  317. Sorting beatmaps by rating is not possible for Ranked (Played)
  318. Blank textbox description on sign-up page using Internet Explorer
  319. Country ranking link in profile has broken #jumpto
  320. Ranked score tooltip on profile is outdated
  321. Draft is not immediately deleted after a post is made
  322. BSSv2 doesn't mark SB maps
  323. Wrong number of displayed results in country rankings
  324. Map boxes at top of forum can have cut-off text
  325. Polls have duplicated options when deleted or added back
  326. Venezuela time zone is incorrect
  327. Anyone can confirm (Normal users can tag threads)
  328. Looking through my previous posts ("cannot use search at this time")
  329. Ghost beatmaps on search
  330. Beatmap search is only as precise as the first term
  331. Keywords aren't erased when returning back (Chrome)
  332. https mixed content-warning
  333. Percentage accuracy on score listing bug? (mania over 100% accuracy)
  334. Giving stars to ranked maps
  335. Friend's List/Ignore List confliction
  336. osu! Website does not play sound correctly
  337. Newfoundland Time Zone wrong / not available
  338. Impossible to update a loved beatmap
  339. Ranking Charts aren't calculating score correctly
  340. Sliderends are not being counted on beatmap length

    » osu!wiki
  341. osu!wiki bugs
  342. Restrited users can still edit wiki articles
  343. Updates to osu!wiki images doesn't take effect immediately

    » Other
  344. Osu!mania key bindings bug
  345. Quits shown in status tab of IRC clients when #osu is closed
  346. osu! crashes when moving the file immediately from its location
  347. Changing language doesn't affect some text until restart
  348. Missing languages in game
  349. Being signed in on two computers causes sign-in loop
  350. Autoplay starts midway when selecting maps in spectate
To create a new thread click the "Ask the Community" button near the top of the Help forum. If the button isn't visible you can either use this link or click the "Get Help" button and wait a few seconds for the "Ask the Community" button to pop up.

Please note that if you're going to create a thread for a simple question or issue you might want to ask about it in the Live Chat (which is accesible by clicking the "Get Help" button when available) first, as your issue may be resolved a lot faster that way.
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