The place to go when you have a problem to report or a question to ask.
Technical Issues
You may create a new thread for any technical issues you're experiencing, as long as it's related to osu! in one way or another, by creating a new thread.
When creating a thread for help with a technical issue, please include a detailed description of the issue itself and the release stream/version of the game that the issue applies to. Please also include any other relevant information that may help us in assisting you. That includes things such as your computer specifications, things you already attempted to resolve the issue, etc.
When creating a thread for help with a technical issue, please include a detailed description of the issue itself and the release stream/version of the game that the issue applies to. Please also include any other relevant information that may help us in assisting you. That includes things such as your computer specifications, things you already attempted to resolve the issue, etc.
Bug Reports
Bugs you find in game can be reported here by creating a new thread. Alternatively, you may also report them directly to the osu-stable-issues GitHub repository. Bugs you find on the website can be reported to the osu-web GitHub repository.
Please be sure to use the search functionality on each of the respective GitHub repositories to make sure there isn't already an issue open for the bug you are reporting.
Please be sure to use the search functionality on each of the respective GitHub repositories to make sure there isn't already an issue open for the bug you are reporting.
Questions
You may create a thread if you have any questions related to osu!.
Please note that the wiki has information about all osu! related things, so do check it out and see if you can find an answer to your question there first. Also, if it's a simple question you might want to try asking it in the #help channel in game.
Please note that the wiki has information about all osu! related things, so do check it out and see if you can find an answer to your question there first. Also, if it's a simple question you might want to try asking it in the #help channel in game.
Account Issues
Account-related issues are not handled on the forum, so please don't post them here.
Send an email to accounts@ppy.sh detailing your issue instead. This means anything that is directly related to your account, including flag changes, username changes, osu!supporter payment issues, account security concerns, etc..
Send an email to accounts@ppy.sh detailing your issue instead. This means anything that is directly related to your account, including flag changes, username changes, osu!supporter payment issues, account security concerns, etc..
Reporting Users
Do not create a thread to report someone for foul play or inappropriate behaviour here.
Either report them using the report button on their profile page (here, for example) or use the in-game report command (type !faq report in any public channel, such as #osu, for more information). You can also report specific scores on any beatmap listing page (such as here, for example) instead.
Either report them using the report button on their profile page (here, for example) or use the in-game report command (type !faq report in any public channel, such as #osu, for more information). You can also report specific scores on any beatmap listing page (such as here, for example) instead.
Threads that belong in other forums
For gameplay related help you should post in the Gameplay & Rankings forum instead. This means threads where you're looking for help that aren't issues with the game itself, but rather issues that lie with you, the player. For example looking for tips on how to do certain patterns in a beatmap.
Similarly, help with artwork belongs to the Art forum instead. An example of this case would be looking for someone that can help you make an avatar.
The general guideline is that if there is a more appropriate forum for it, you should post it there instead.
Similarly, help with artwork belongs to the Art forum instead. An example of this case would be looking for someone that can help you make an avatar.
The general guideline is that if there is a more appropriate forum for it, you should post it there instead.
Useful links & Common issue solutions
- Performance Troubleshooting
- Information about name changes
- Cursor stuck in the top left corner of the screen
- Unable to submit your own beatmap!
- Fixing Mac Issues
See the Help Center for more common issues and solutions.
Help Forum Policy & InformationArchived Threads All threads/topics of which the last post is older than 3 months automatically get archived. Archived threads will have [Archived] in the title/subject and will be moved to the Resolved Issues sub-forum automatically.
Bumping Policy Threads that are more than 5 days old and/or have been pushed to the second page of the Help forum will probably not be handled. If this happened to a thread of yours, feel free to post in the thread to bring it back to the front page.
Please do not bump threads in the Resolved Issues sub-forum if you are not the thread owner.
Additional Information If your issue is resolved please post so in the thread so that we can properly mark your thread.
We are sorry for any inconvenience if your issue isn't replied to in a timely manner. We only have so many people to handle issues and many issues we do not have a solution at hand for.
If your issue has either been archived and you want to revive it, or your issue has been marked and needs moved from the Resolved Issues forum back to the main Help forum, please contact a member of the support team through a forum or in-game PM.
Please do not bump threads in the Resolved Issues sub-forum if you are not the thread owner.
We are sorry for any inconvenience if your issue isn't replied to in a timely manner. We only have so many people to handle issues and many issues we do not have a solution at hand for.
If your issue has either been archived and you want to revive it, or your issue has been marked and needs moved from the Resolved Issues forum back to the main Help forum, please contact a member of the support team through a forum or in-game PM.
List of Confirmed Threads by Category
» General
- Unsaved map recognised as submitted.
- Reloading a skin and restarting auto causes misses.
- Skin import still considers users in multiplayer room
- Wrong panel when looking auto while spectating someone
- Autolinking beatmaps in #spectator vs supportertag
- Password Length Inconsistency
- text overlapping issues due to localization
- osu! hangs after being idle for a long time
- osu! crashing randomly due to bloom
- Skin preview auto stops playing upon restarting map
- alt+tab bug
- Able to manipulate menu during close animation.
- Sound Glitch When Selecting Random Beatmap With F2
- osu! fails to start up if no audio device is connected
- Window size not mantained when changing monitors
- Background/other elements out of position after Alt+Tab
- Windows error sounds when ctrl + w in chat
- Misplaced Text Cursor in Extended Chat
- Arabic characters crash osu
- Weird behaviour on song panels in "jump to window" view
- parallax bug when alt+tabbing
- Lifetime name change bug
- Downloading map during closing animation. (Breaks the game.)
- Same Map, Different SR / osu!mania different star rating
- "Snow Storm" when the game is minimized in fullscreen
- incorrect in-game rank
- osu! auto replay wrong has a problem ?
- Esc prevents userpanels from updating
- Can't import maps with invalid characters on Macc
- Alt-tab + K1/K2 player list bug.
- replays can miss/sliderbreak while the player didn't
- Extending desktop midgame - (crash on stable / directx)
- Some maps are unable to be downloaded
- Sensitivity change does not affect edges of the screen.
- Submitting 0 byte files cause other files to not submit
- osu!mania left sound bug while spectating
- Tooltips still visible after fade.
- Dropdown menu spacing is inconsistent
- Own avatar does not slide in with the score
- Actual users online not matching what in-game says
- Usernames with numbers are separated in the online notification pop-up
- osu! doesn't always recognize folders dragged into Songs
- "Random Map" button breaks offset wizard
- Rank of other modes can be displayed in osu! mode.
- "Watch Replay" appears on downloaded scores with no replay
- Spectator chain bugs
- Maximizing osu! causes music to play in osu!direct
- osu! crashes when spamming F4 during load
- Recovery dialog crashes upon illegal selection
- ALT+F4 During Processing Breaks Functionality
- Visible Text Boxes behind almost all text.
- Extra Ripples Coming From Cursor
- Menu softlock when importing beatmap
- Scores not calculating correctly
- Map Icons getting tilted
- Raw input + map to window + 2nd monitor
» Chat Console - !where command doesn't work for some users
- user rank in !stat command is wrong / incorrect
- Pasting Information about Timing Sections breaks edit line
- !request is pretty useless (not working as intended)
- banchobot map links are broken when the name contains <3
- User list text not re-scaling after changing resolution
- Unicode chat font renders too low if it takes up two liness
- Getting highlights from #osu when it's closed
- Bancho Commands Using Old Link Syntax
- /np bug when two maps have exact name
- #multiplayer channel can be kept in solo after race condition quit
- Extra space below user panels
- Last column of tabs can't be closed in 800x600 resolution
- First message of every user is always pale yellow despite having a different color
- #highlight does not show links within message body
- The most recent chat line pops up when returning from multiplayer lobby
- #multiplayer stays up after match ends due to inactivity
- "# users online" does not change after logging in
- Cannot scroll to see off-screen text [chat]
- Missing closing bracket causes broken multiplayer invitation
- Tab completion also completes "Loading..."
- Multiple chat tabs with the same user
» Editor - Pressing 2 shortcut keys at the same time bug
- crash when creating an inherited timing and slider
- BSS window and AiMod require focus
- Saving in editor via enter-key is more unreliable
- Jump to time window pops up below osu! window
- Unable to use weird capitalizations of common names
- Straight sliders and middle anchors
- [editor] Menu bar glitches out mouse click events
- Editor - Testing Issue
- osu files rewritten when changing difficulty name
- Ghost Slider in Editor - AiMod Unsnapped Slider Issue
- Editor Bugs
- Unable to apply samples to sliders
- Slider length not updated when using shortcut to remove timing section
- It is possible to area select when placing notes
- Increasing the TrickRate changes the length of some sliders
- Escape closes edit when closing dialog boxes
- Design tab has misplaced grid location
- Timing Issue
- Double clicking "Song Setup" can cause window spam
- BSS - Creator's Words double new lines becoming single
- Grid in editor changes contrast when on a slider
- AIMod short spinner detection isn't perfectly accurate
- AiMod issues in Taiko Difficulties
- Red sliderpoint splits in two when slider can't get smaller
- Slider lengths don't recalculate upon stacking final point
- osu! crashes after AIMod's inactivity with loaded plugin
- AIMod doesn't select object on timeline
- Local beatmap settings reset after "Save as New Difficulty"
- Timing Glitches and Issues
- Kiai Time symbol shows outside of its timeline
- Scroll bar moves selected objects in Design tab
- Sliders can glitch and become reversed on the timeline
- Pasted objects have an incorrect z-index
- Playtesting mode-specific map sets that mode as selected
- Widescreen storyboard images have edges cut off in editor
- Unsubmitted maps inherit setID from folder
- Long artist beatmap causes problems when submitting
- Navigation Bar Issue in the Editor
- [mania Editor] AiMod error / shows wrong info
- [Mania Editor]Note displayed clicking through a channel tab
- Stuck on black screen going on edit mode? (Mac)
- Cant make new difficulties on mac
- [o!m Editor]Open for Reference causes samples not to play
- cannot click timeline objects when having a 1x1px hitcircle
- BSS stucks at "Creating previews..." FOR MAPS WITH HUNDREDS OF SOUND FILES
- [Editor] Time signature bug with inherited lines
- Storyboard - Trigger Condition Bug
- Crash when changing uninherited offset with 1/16
- Importing mp3 with the same name as existing song folder replaces old mp3, or adds the new one to the folder.
- Correcting Storyboard Positioning
- Editor doesn't prompt to save after editing Storyboard and then leaving with esc
- Slider disappearing upon moving a slideranchor
- editor adding nodes to sliders of its own accord
» Gameplay - Selected skin does not preview for uniquely skinned maps
- Global Ranking (Selected mods) doesnt work in spectator
- Wrong scoreboard while spectating
- mania scroll speed problem on spectating/replays
- mania 8k (7k + 1) special key usability
- ranking position flash misalgined
- issue when Toggling DT or HT quickly at the start of a map
- Storyboard Causes Combo Flashes to be Brighter and Quicker
- Local Offset doesn't change on all keypresses
- Slider bodies don't turn grey in Tag
- Sliders sometimes not registering when switching buttons
- Toggle Interface not working with Numpad Keys
- Cinema mod still slightly shows gameplay objects
- Sudden "Failed" status after finishing a map
- Fast skipping number 3 with TP and DT
- Refreshing while spetating displays wrong leaderboard
- Skip Button stays while spectating
- Game failed to buffer while Spectating
- Spun Out inconsistancy
- Not seeing myself in friend ranking when spectating
- Comboburst sounds play when combobursts are disabled
- SS on maps with no spinners gives different score
- Holding left and right hotkeys at the left corner in CtB makes the fruit catcher extra bright
- Player in co-op shows mouse clicks instead of keyboard taps
- Some intros are skippable in osu!, but not in osu!mania
- Playback sprite changes without actual speed changing
- Autopilot doesn't work at all in tag co-op multiplayer
- Some Taiko drumrolls have one tick less than they should
- Global score rank showing in local ranking
- Hyperdash fruits doesn't always spawn correctly in CtB
- Taiko autoplay can miss after spinners
- Easy mod lives are broken when replaying or spectating
- Taiko Auto mod does not always hit the start of drumrolls
- FPS counter covers progress bar during breaks
- Spectating incorrect map
- [CTB] Combo Counter Color = Last Droplet Get
- DT becomes NC when unplugging audio device mid-play.
- O!m playfield and mania-stage-right have a gap.
- Universal offset causes beatmap to skip at beginning
- Sound device disconnecting replay/gameplay bug
- Auto taking #51 when surpassing personal best
- Score caps and starts counting backwards
- Odd Lighting Behavior (osu!mania)
- Long notes don't appear in osu!mania with compatibility mode GMA
- Auto handles slider ticks improperly on restart or replay
- Loved/Qualified and Epilepsy Warning Overlap
- Combo not consistent across release streams
- Taiko Big Note Timing Problem Related to FPS Limiters
» Main Menu - Nearby filter range expands upon un-showing and showing osu! standard players.
- Main menu buttons sound effect spam
- in-game changelog cuts long entries off
- Banner behind Login Panel doesn't resize from WinWed to FS
- Pressing a key after the Play menu fades opens the menu again.
- Kiai time stars on main menu (Kiai star fountain kicks in upon changing resolution with song paused.)
- Exit button has a strange pop-out layer when clicking it
- Song Info gets misaligned after osu! is minimized
- White line on edit/exit button hover sprite
- Long unicode song info not properly shortened
- Jump to... + osu! player control is bugged
- Inconsistent dialog behaviour
» Multiplayer - MP bugs out when new song is imported just when game starts
- Odd Key Overlay Visibility with Flashlight in Coop
- Multiplayer Host Bug
- #userlog shows wrong position when selecting Team VS
- Multiplayer ranking screen bugs
- Mode-specific beatmaps show under "osu!" mode filter
- Unoccupied multiplayer rooms don't disappear
- Host is unable to change beatmap if it's not mapped
- Default combo colours visible in slider repeats/star2
- Song preview in multiplayer doesn't pause match song
- Adding a map to a collection crashes osu! if map is changed to one you don't have
- Crash when changing password of room created with !mp make
- Match sometimes doesn't end when team fails in Team VS
» osu!direct - Map keeps appearing in osu!direct even after download
- osu!direct pending map list not updating
- osu!direct doesn't load maps while scrolling with the scrolling bar
- osu!direct doesn't play welcome song if pending on download
- osu!direct rating turns black
- osu!direct - Invisible Buttons if Opened when Minimized
- Osu!Direct Showing maps that don't exist any more.
- Osu!Direct Showing Multiples.
- osu!direct bad audio quality when a song is already playing.
» Results Screen - Ranking Panel Layering Issue
- Tag Co-op Performance Graph / Chart Issue
- BG acts like it's deleted after replay in SB'd maps
- Missing "Perfect" text on some old (2009) full combo records
- Spin stats doesn't appear at results screen after a replay
- Hit error in CtB displays milliseconds (ms) instead of a distance unit
- Cannot view the unstable rate after multiplayer
- Different song background in score display when using F2
- Osu Standard teams => performance line graph glitch
» Skin - pause-overlay is zoomed in
- Skin problems - Blank taiko-slider hangs game
- taiko-slider is not beatmap skinnable
- Tag color is ignored when current skin has custom slider track
- Combo colors does not reset when "Ignore all skins" is enabled
- osu!mania FontCombo is not loaded from preferred skin
- "Ignore skin" option doesn't affect slider body override
- Ignore skin and Skin.ini settings kept throughout spectating
- Repeat arrow is nearly invisible on light combo color
- Mania sliders have strange skinning support
- HD to SD Resolution Switch can cause Issues with Skins.
- Preferred Skin for beatmaps is broken for Taiko
» Song Selection - +Set button incorrectly grayed out in Collections Manager
- song selection search accepts input when panels fade in
- Mod icons sometimes play hover sound when toggling
- Ranking panels avatars are slightly cut in some resolutions
- Two songs play at the same time in the Song selection screen
- Global ranking (selected mod) not working for mod combination
- mods sometimes don't adjust the star difficulty / rating
- Ranked beatmaps being recognized as pending
- Kiai stars on beatmap selection screen.
- Song selection search odd cursor behaviour near end of line
- Incorrect background when quickly changing a song
- Global Ranking is loading even if you are not connected
- Capital letters sort after lowercase letters in song select
- Music Preview is changed depending on mods (DT/NC/HT) while loading
- Beatmap preview images disappearing
- Local ranking doesn't show scores on mismatched game mode
- Right clicking Sudden Death mod cannot activate Perfect mod if No Fail is enabled
- Changing song quickly avoids checking the beatmap status
- Continuous song select scrolling
- Another thumbnail bug (Confirmable)
- Random map causes global ranking to load incorrectly
- Same Artist-Tittle-BPM maps not properly sorted by BPM
- Restored thumbnails for "Not Submitted" maps
- Scrolling continues after opening mod selection menu
» Texture - Bugs with the new UI
- Transparent pixels on mmslider
» Web - userpage height dependant on avatar height
- Twitter Page Missing Avatars
- certain bbcode moved wrongly into Beatmap Thumbnails
- Foes showing as friends when using pp ranking filter
- Remove broken Video Preview
- Spinner length not taken into account for map duration
- Failing to connect with Last.fm
- [web] osu!mania maps incorrect star rating
- [wiki/website] Redirect doesn't work properly
- [web] Some characters can't be used in search
- [web] Notification for Qualified Maps not updated yet
- Negative score and S,A,SS-count on score ranking
- Succes Rate being cut off
- Search for "Ranked (Unplayed)" does not work correctly
- Sorting beatmaps by difficulty doesn't work
- Redirection page after not adding a foe
- Search by author doesn't work properly
- Mod Requests section never updates
- The "Last Active" line at a user's profile can be bugged
- Unable to connect to web chat
- General broken country flag
- 404 page's image gets cut at the top
- Popped bubbles at list of bubbles have wrong icon
- osu!market permissions conflict on some browsers
- Some ranked maps have outdated preview images
- Icons in profile are slightly misaligned
- Mode-specific sort filters doesn't always work correctly
- Unranked maps shows as newest ranked
- Disqus doesn't show username properly for most upvoted
- Gameplays at non-osu! modes are not shown at the user's Recent Plays at profile
- Unable to change thread page when searching with spaces
- Wrong BPM is shown for mapsets containing multiple songs
- Number of favourites in a map is not consistent
- Middle clicks doesn't work properly on ranking page
- [quote] BBCode cannot be used in user pages
- The displayed duration of a silence can be wrong
- Beatmap preview can be missing
- Beatmaps with < and > is missing at user profiles
- Success rate is not displayed in mode-specific beatmaps
- Filter "Ranked (Played/Unplayed)" doesn't work with "All"
- Ranked Score ranking page description is outdated
- User page retracts if expanded immediately while loading
- Mad emoticon duplicate exists under "sad"
- Other osu! pages get FFFFF when loading cache
- List of incorrectly uploaded ranked maps
- Without video download button rarely doesn't appear
- Threads get pinned when removing the resolved tag
- osu!mania timestamps break the forum appearance
- Uneditable posts with certain BBCode conditions
- Scrolling user summary doesn't stop scrolling when it should
- Bumping beatmap topics via BSS marks the thread permanently unread
- Sorting beatmaps by rating is not possible for Ranked (Played)
- Blank textbox description on sign-up page using Internet Explorer
- Country ranking link in profile has broken #jumpto
- Ranked score tooltip on profile is outdated
- Draft is not immediately deleted after a post is made
- BSSv2 doesn't mark SB maps
- Wrong number of displayed results in country rankings
- Map boxes at top of forum can have cut-off text
- Polls have duplicated options when deleted or added back
- Venezuela time zone is incorrect
- Anyone can confirm (Normal users can tag threads)
- Looking through my previous posts ("cannot use search at this time")
- Ghost beatmaps on search
- Beatmap search is only as precise as the first term
- Keywords aren't erased when returning back (Chrome)
- https mixed content-warning
- Percentage accuracy on score listing bug? (mania over 100% accuracy)
- Giving stars to ranked maps
- Friend's List/Ignore List confliction
- osu! Website does not play sound correctly
- Newfoundland Time Zone wrong / not available
- Impossible to update a loved beatmap
- Ranking Charts aren't calculating score correctly
- Sliderends are not being counted on beatmap length
» osu!wiki - osu!wiki bugs
- Restrited users can still edit wiki articles
- Updates to osu!wiki images doesn't take effect immediately
» Other - Osu!mania key bindings bug
- Quits shown in status tab of IRC clients when #osu is closed
- osu! crashes when moving the file immediately from its location
- Changing language doesn't affect some text until restart
- Missing languages in game
- Being signed in on two computers causes sign-in loop
- Autoplay starts midway when selecting maps in spectate