Aireunaeus wrote:

is that me or is the ot-chat back again?

Aireunaeus wrote:

is that me or is the ot-chat back again?

Clicky- wrote:

i have a theory that McEndu is probably the hacker

ColdTooth wrote:

Clicky- wrote:

i have a theory that McEndu is probably the hacker

I have a completely different theory that may blow everyone's minds here.

ColdTooth wrote:

Clicky- wrote:

i have a theory that McEndu is probably the hacker

I have a completely different theory that may blow everyone's minds here.

1. The malware process calls itself Node.js JavaScript Runtime.
2. The malware requires conhost to run as intended. If the new Windows Terminal is used as the default console program (in place of conhost), the malware would only minimize and fail to go to the background.
3. Once it goes into the background, it crashes and reopens Discord. After reopening Discord (now with malicious code injected), the Node.js process exits.
4. Until you terminate Discord, everything works fine...but on the next time you open it, any trace of you having logged in would be gone! The QR code also takes infinitely long to load -- acceptable in the communist internet (of China), but definitely weird in America and Europe.
5. Task Manager reveals no new startups other than the hijacked Discord.
6. You can no longer trust the Discord on the machine. For your safety, reboot, delete the entire Discord folder, then download a fresh installer.
7. One last thing...Quake II ran smoothly on the virtual machine.

Serraionga wrote:

hahaha what

i struggle to believe abraker actually made such a blunder

like, why the fuck would you click random links from strangers in [Current Year]. phishing scams have been a thing long before any of us were born, and people still fall for them somehow

Manishh wrote:

good person, if someone will say try my game I will try it

1. AppX Deployment Service
2. Base Filtering Engine
3. Client License Service (ClipSVC)
4. CoreMessaging
5. Security Accounts Manager

Serraionga wrote:

hahaha what

i struggle to believe abraker actually made such a blunder

like, why the fuck would you click random links from strangers in [Current Year]. phishing scams have been a thing long before any of us were born, and people still fall for them somehow

McEndu wrote:

Serraionga wrote:

hahaha what

i struggle to believe abraker actually made such a blunder

like, why the fuck would you click random links from strangers in [Current Year]. phishing scams have been a thing long before any of us were born, and people still fall for them somehow

I think abraker actually got the thing from an hijacked account of someone close to him
and the chain goes on terminating at the actual stupid guy making the blunder

ColdTooth wrote:

McEndu wrote:

Serraionga wrote:

hahaha what

i struggle to believe abraker actually made such a blunder

like, why the fuck would you click random links from strangers in [Current Year]. phishing scams have been a thing long before any of us were born, and people still fall for them somehow

I think abraker actually got the thing from an hijacked account of someone close to him
and the chain goes on terminating at the actual stupid guy making the blunder

Still a massive blunder imo, shouldn't even trust close ones or yourself, let alone have them ask the whole ordeal of them hijacking your account w/ a "pls test me game".

How do people fall for that still, really baffles me.

McEndu wrote:

Set my virtual machine up, would destroy it now

(Also want to play Quake II in it, because VirtualBox has some neat 3d acceleration in place)

Also interested in how well can the script kiddie speak chinese (please send him 我想聴你説一句中文，可不可以喵？)

McEndu wrote:

Test using a virtualized Windows 10:

1. The malware requires conhost to run as intended. If the new Windows Terminal is used as the default console program (in place of conhost), the malware would only minimize and fail to go to the background.

Serraionga wrote:

hahaha what

i struggle to believe abraker actually made such a blunder

like, why the fuck would you click random links from strangers in [Current Year]. phishing scams have been a thing long before any of us were born, and people still fall for them somehow

eblf2013 wrote:

Karmine wrote:

We still have NEOS

Manishh wrote:

Karmine wrote:

We still have NEOS

No, thats for game night i think

Manishh wrote:

Karmine wrote:

We still have NEOS

No, thats for game night i think

Karmine wrote:

Manishh wrote:

Karmine wrote:

We still have NEOS

No, thats for game night i think

But that hasn't happened a single time since I joined lol

Scyla wrote:

The last time i clicked some suspicious link, my facebook sent everyone porn links

Scyla wrote:

The last time i clicked some suspicious link, my facebook sent everyone porn links

Scyla wrote:

The last time i clicked some suspicious link, my facebook sent everyone porn links

Scyla wrote:

The last time i clicked some suspicious link, my facebook sent everyone porn links

silmarilen wrote:

Where were you when abraker was kill?

abraker wrote:

Guys I am back, and been back for a couple days now. I've let select people know in advance so they could report the current server owner, but at this point I think it's going to be a while till Discord decides to do anything about it, if at all. I feared having people talk about me being back in OT!neus would cause the server owner to take some action, possibly deleting the server. As easy as it is to make a new server and tell you guys to migrate over, the server's history is not something that is replaceable and I'd hate to loose that.

Sorry to Poly for receiving the silent treatment. You should def not have ran that thing. Manishh, I'm sure the current guy could make you mod if you paid them.

Speaking of the current guy, the server owner is an alt that gets planted in each server they take over and then wait for the original owner to beg for them to get the server back. Discord has a process for transferring server ownership, but it requires that guy to be inactive for at least a month:



So the current plan is to sometime later "beg" them for the server back so they can offer a price. At that point I'll have a valid case to report them for attempting to sell the server.

Scyla wrote:

hacker guy here

abraker wrote:

For those who know who Railey2 is, great. For those who don't also great. I wouldn't expect anything less from him, so enjoy

How troll ft. Railey2

abraker wrote:

For those who know who Railey2 is, great. For those who don't also great. I wouldn't expect anything less from him, so enjoy

How troll ft. Railey2

Stomiks wrote:

abraker wrote:

For those who know who Railey2 is, great. For those who don't also great. I wouldn't expect anything less from him, so enjoy

How troll ft. Railey2

How long did he keep that guy preoccupied?

abraker wrote:

For those who know who Railey2 is, great. For those who don't also great. I wouldn't expect anything less from him, so enjoy

How troll ft. Railey2

abraker wrote:

For those who know who Railey2 is, great. For those who don't also great. I wouldn't expect anything less from him, so enjoy

How troll ft. Railey2

Scyla wrote:

How did you get your accounts back? Pay?

McEndu wrote:

Hopefully abraker's email password is different from elsewhere. If it is not the case, abraker would be truly screwed

abraker wrote:

For those who know who Railey2 is, great. For those who don't also great. I wouldn't expect anything less from him, so enjoy

How troll ft. Railey2

Railey2 wrote:

we do a little trolling

Scyla wrote:

How old is the server btw?

ShinRun wrote:

You guys can always migrate over the neos

abraker wrote:

ShinRun wrote:

You guys can always migrate over the neos

speaking of, I need invite

abraker wrote:

ShinRun wrote:

You guys can always migrate over the neos

speaking of, I need invite

abraker wrote:

ghoulybits wrote:

abraker wrote:

That's weird, since you aren't banned (and never were). My best guess is that it could have to do with the banning of your sister's account if you're on the same IP? Unbanned her just in case.

abraker wrote:

update




somehow I knew this would be it

abraker wrote:

update




somehow I knew this would be it

abraker wrote:

update




somehow I knew this would be it

ShinRun wrote:

Alright fuckers come over to neos

ShinRun wrote:

Alright fuckers come over to neos

Patatitta wrote:

doesn't even say anything lmao, that's just a pre-written email, man I love discord

funny cause here is the entire interaction

Clyde (Discord)

Aug 18, 2022, 13:10 PDT

Hey abraker,

Do you still need support with your ticket (27828339)? We’ve sent you an automated message based off your ticket category and have been waiting for your reply, but we haven’t heard back.

Since there hasn’t been a response back from you, we wanted to give a heads up that we will be closing your open support ticket (27828339). However, if you still need help or would like to forward this ticket to our support team let us know!

Hopefully our automation was able to help answer your question, but if not, please be sure to respond back here, and our team will be able to look into your request further!

Best,
The Discord Team

abraker

Aug 18, 2022, 13:24 PDT

Discord Team,

I still require help with this issue, however your criteria require
that the current server owner not have accessed their account for over
a month. My understanding is that this criteria holds true even in the
event the server is stolen from the original owner while being hacked.
I am left to explore other options unless there is a way to resolve
this without confronting the server owner and risking my server's
deletion.

Kasurang (Discord)

Aug 18, 2022, 13:34 PDT

Hey abraker,
 
Thanks for bringing this to our attention, and I'm so sorry to hear that you have issues with one of your Discord servers' ownership because, unfortunately, its ownership was transferred when your Discord account was compromised. I understand how inconvenient this could be for you, but please don't worry! I will happily do my best to have your situation properly addressed!
 
Based on the information you kindly shared with us and the information on our system, in this case, I will investigate with a specialized team to provide you with possible solutions. And I'll be very attentive to the outcome, and we will surely keep you posted!
 
In the meantime, you can let me know if you have any other questions here at any time, and I will happily do my best to answer them!
 
Wishing you a great day,
Kasurang

abraker

Aug 23, 2022, 12:14 PDT

Kasurang,

Thank you for deciding to look into to this. I have one correction to
make - the times I specified in the information provided are 3 hours
off. I reinstalled my OS to ensure the malicious software was removed,
and was not aware my system time was set to pacific time instead of
eastern.

It has also been a few days since the last message. When can I expect
this to be resolved or at least be notified of updates? Off-platform I
have advised members within the server to refrain from drawing the
user's attention. This situation has been on my mind as I go about my
day, and members are also wondering when things would go back to
normal.

Thank you,
abraker

Kasurang (Discord)

Aug 24, 2022, 08:49 PDT

Hey abraker,

I want to sincerely apologize for the delay in response, but your patience is greatly appreciated. Our team has recently had an influx of tickets, but we're trying to respond to everyone as soon as possible. Thank you again for all your patience!
 
On the other hand, I want to thank you for the additional information and also reassure you that I have already escalated this ticket to a team member who's already looking into it further and will keep you updated here as soon as I hear back!
 
Once again, I'm so sorry for the delay here, however! Let me know if you have any other questions at any time, and I'll happily do my best to answer all of them!
 
Sincerely,
Kasurang

abraker

Sep 13, 2022, 08:18 PDT

Kasurang,

It has been a month since the incident and this issue has yet to be
resolved. There is an expectation that at least an update on the
situation would have been communicated by now. I get asked whether I
got my server back and my response has always been the same, "still
waiting for Discord to do something". At the very least I request an
estimate when I can expect this issue to be resolved. How many more
months would I have to wait not knowing what will become of my server?

Thank you,
abraker

Kasurang (Discord)

Sep 14, 2022, 17:36 PDT

Hey abraker,

I want to sincerely apologize for the delay in response, but your patience is greatly appreciated, and extremely important for us! Our team has recently had an influx of tickets, but we're trying to respond to everyone as soon as possible!

On the other hand, it is essential for me to let you know that I have already escalated this ticket to a team member to look into further, and I will definitely keep you updated here as soon as I hear back since; unfortunately, I cannot provide you with a specific ETA at this moment; my apologies!

Once again, I'm so deeply sorry for the delay here and for not having any updates as of now; however, let me know if you have any other questions at any time, and I'll gladly do my best to answer all of them!
 
Sincerely,
Kasurang

Kasurang (Discord)

Sep 15, 2022, 08:41 PDT

Hi, abraker,
 
We want to thank you for all your patience while we checked your situation carefully with our next level of support! Your time and patience are beyond valuable to us; we genuinely appreciate them!
 
I want to let you know that I was able to push your situation further, and it is important for me to tell you, and I'm so sorry for being the bearer of bad news, but, unfortunately, in this case, we're not able to complete your request. We definitely understand this is not ideal, but we appreciate your understanding of this.
 
My sincerest apologies for the inconvenience that this may have caused you, and if you have any other questions or queries, please don't hesitate to let me know; I'll be glad to help!
 
Cheers,
Kasurang

Oh wait, it's not funny

abraker wrote:

Patatitta wrote:

doesn't even say anything lmao, that's just a pre-written email, man I love discord

funny cause here is the entire interaction

Clyde (Discord)

Aug 18, 2022, 13:10 PDT

Hey abraker,

Do you still need support with your ticket (27828339)? We’ve sent you an automated message based off your ticket category and have been waiting for your reply, but we haven’t heard back.

Since there hasn’t been a response back from you, we wanted to give a heads up that we will be closing your open support ticket (27828339). However, if you still need help or would like to forward this ticket to our support team let us know!

Hopefully our automation was able to help answer your question, but if not, please be sure to respond back here, and our team will be able to look into your request further!

Best,
The Discord Team

abraker

Aug 18, 2022, 13:24 PDT

Discord Team,

I still require help with this issue, however your criteria require
that the current server owner not have accessed their account for over
a month. My understanding is that this criteria holds true even in the
event the server is stolen from the original owner while being hacked.
I am left to explore other options unless there is a way to resolve
this without confronting the server owner and risking my server's
deletion.

Kasurang (Discord)

Aug 18, 2022, 13:34 PDT

Hey abraker,
 
Thanks for bringing this to our attention, and I'm so sorry to hear that you have issues with one of your Discord servers' ownership because, unfortunately, its ownership was transferred when your Discord account was compromised. I understand how inconvenient this could be for you, but please don't worry! I will happily do my best to have your situation properly addressed!
 
Based on the information you kindly shared with us and the information on our system, in this case, I will investigate with a specialized team to provide you with possible solutions. And I'll be very attentive to the outcome, and we will surely keep you posted!
 
In the meantime, you can let me know if you have any other questions here at any time, and I will happily do my best to answer them!
 
Wishing you a great day,
Kasurang

abraker

Aug 23, 2022, 12:14 PDT

Kasurang,

Thank you for deciding to look into to this. I have one correction to
make - the times I specified in the information provided are 3 hours
off. I reinstalled my OS to ensure the malicious software was removed,
and was not aware my system time was set to pacific time instead of
eastern.

It has also been a few days since the last message. When can I expect
this to be resolved or at least be notified of updates? Off-platform I
have advised members within the server to refrain from drawing the
user's attention. This situation has been on my mind as I go about my
day, and members are also wondering when things would go back to
normal.

Thank you,
abraker

Kasurang (Discord)

Aug 24, 2022, 08:49 PDT

Hey abraker,

I want to sincerely apologize for the delay in response, but your patience is greatly appreciated. Our team has recently had an influx of tickets, but we're trying to respond to everyone as soon as possible. Thank you again for all your patience!
 
On the other hand, I want to thank you for the additional information and also reassure you that I have already escalated this ticket to a team member who's already looking into it further and will keep you updated here as soon as I hear back!
 
Once again, I'm so sorry for the delay here, however! Let me know if you have any other questions at any time, and I'll happily do my best to answer all of them!
 
Sincerely,
Kasurang

abraker

Sep 13, 2022, 08:18 PDT

Kasurang,

It has been a month since the incident and this issue has yet to be
resolved. There is an expectation that at least an update on the
situation would have been communicated by now. I get asked whether I
got my server back and my response has always been the same, "still
waiting for Discord to do something". At the very least I request an
estimate when I can expect this issue to be resolved. How many more
months would I have to wait not knowing what will become of my server?

Thank you,
abraker

Kasurang (Discord)

Sep 14, 2022, 17:36 PDT

Hey abraker,

I want to sincerely apologize for the delay in response, but your patience is greatly appreciated, and extremely important for us! Our team has recently had an influx of tickets, but we're trying to respond to everyone as soon as possible!

On the other hand, it is essential for me to let you know that I have already escalated this ticket to a team member to look into further, and I will definitely keep you updated here as soon as I hear back since; unfortunately, I cannot provide you with a specific ETA at this moment; my apologies!

Once again, I'm so deeply sorry for the delay here and for not having any updates as of now; however, let me know if you have any other questions at any time, and I'll gladly do my best to answer all of them!
 
Sincerely,
Kasurang

Kasurang (Discord)

Sep 15, 2022, 08:41 PDT

Hi, abraker,
 
We want to thank you for all your patience while we checked your situation carefully with our next level of support! Your time and patience are beyond valuable to us; we genuinely appreciate them!
 
I want to let you know that I was able to push your situation further, and it is important for me to tell you, and I'm so sorry for being the bearer of bad news, but, unfortunately, in this case, we're not able to complete your request. We definitely understand this is not ideal, but we appreciate your understanding of this.
 
My sincerest apologies for the inconvenience that this may have caused you, and if you have any other questions or queries, please don't hesitate to let me know; I'll be glad to help!
 
Cheers,
Kasurang

Oh wait, it's not funny

Corne2Plum3 wrote:

abraker wrote:

Patatitta wrote:

doesn't even say anything lmao, that's just a pre-written email, man I love discord

funny cause here is the entire interaction

Clyde (Discord)

Aug 18, 2022, 13:10 PDT

Hey abraker,

Do you still need support with your ticket (27828339)? We’ve sent you an automated message based off your ticket category and have been waiting for your reply, but we haven’t heard back.

Since there hasn’t been a response back from you, we wanted to give a heads up that we will be closing your open support ticket (27828339). However, if you still need help or would like to forward this ticket to our support team let us know!

Hopefully our automation was able to help answer your question, but if not, please be sure to respond back here, and our team will be able to look into your request further!

Best,
The Discord Team

abraker

Aug 18, 2022, 13:24 PDT

Discord Team,

I still require help with this issue, however your criteria require
that the current server owner not have accessed their account for over
a month. My understanding is that this criteria holds true even in the
event the server is stolen from the original owner while being hacked.
I am left to explore other options unless there is a way to resolve
this without confronting the server owner and risking my server's
deletion.

Kasurang (Discord)

Aug 18, 2022, 13:34 PDT

Hey abraker,
 
Thanks for bringing this to our attention, and I'm so sorry to hear that you have issues with one of your Discord servers' ownership because, unfortunately, its ownership was transferred when your Discord account was compromised. I understand how inconvenient this could be for you, but please don't worry! I will happily do my best to have your situation properly addressed!
 
Based on the information you kindly shared with us and the information on our system, in this case, I will investigate with a specialized team to provide you with possible solutions. And I'll be very attentive to the outcome, and we will surely keep you posted!
 
In the meantime, you can let me know if you have any other questions here at any time, and I will happily do my best to answer them!
 
Wishing you a great day,
Kasurang

abraker

Aug 23, 2022, 12:14 PDT

Kasurang,

Thank you for deciding to look into to this. I have one correction to
make - the times I specified in the information provided are 3 hours
off. I reinstalled my OS to ensure the malicious software was removed,
and was not aware my system time was set to pacific time instead of
eastern.

It has also been a few days since the last message. When can I expect
this to be resolved or at least be notified of updates? Off-platform I
have advised members within the server to refrain from drawing the
user's attention. This situation has been on my mind as I go about my
day, and members are also wondering when things would go back to
normal.

Thank you,
abraker

Kasurang (Discord)

Aug 24, 2022, 08:49 PDT

Hey abraker,

I want to sincerely apologize for the delay in response, but your patience is greatly appreciated. Our team has recently had an influx of tickets, but we're trying to respond to everyone as soon as possible. Thank you again for all your patience!
 
On the other hand, I want to thank you for the additional information and also reassure you that I have already escalated this ticket to a team member who's already looking into it further and will keep you updated here as soon as I hear back!
 
Once again, I'm so sorry for the delay here, however! Let me know if you have any other questions at any time, and I'll happily do my best to answer all of them!
 
Sincerely,
Kasurang

abraker

Sep 13, 2022, 08:18 PDT

Kasurang,

It has been a month since the incident and this issue has yet to be
resolved. There is an expectation that at least an update on the
situation would have been communicated by now. I get asked whether I
got my server back and my response has always been the same, "still
waiting for Discord to do something". At the very least I request an
estimate when I can expect this issue to be resolved. How many more
months would I have to wait not knowing what will become of my server?

Thank you,
abraker

Kasurang (Discord)

Sep 14, 2022, 17:36 PDT

Hey abraker,

I want to sincerely apologize for the delay in response, but your patience is greatly appreciated, and extremely important for us! Our team has recently had an influx of tickets, but we're trying to respond to everyone as soon as possible!

On the other hand, it is essential for me to let you know that I have already escalated this ticket to a team member to look into further, and I will definitely keep you updated here as soon as I hear back since; unfortunately, I cannot provide you with a specific ETA at this moment; my apologies!

Once again, I'm so deeply sorry for the delay here and for not having any updates as of now; however, let me know if you have any other questions at any time, and I'll gladly do my best to answer all of them!
 
Sincerely,
Kasurang

Kasurang (Discord)

Sep 15, 2022, 08:41 PDT

Hi, abraker,
 
We want to thank you for all your patience while we checked your situation carefully with our next level of support! Your time and patience are beyond valuable to us; we genuinely appreciate them!
 
I want to let you know that I was able to push your situation further, and it is important for me to tell you, and I'm so sorry for being the bearer of bad news, but, unfortunately, in this case, we're not able to complete your request. We definitely understand this is not ideal, but we appreciate your understanding of this.
 
My sincerest apologies for the inconvenience that this may have caused you, and if you have any other questions or queries, please don't hesitate to let me know; I'll be glad to help!
 
Cheers,
Kasurang

Oh wait, it's not funny

Gonna create a new server or pray that the hacker got kicked out for inactivity?

abraker wrote:

Corne2Plum3 wrote:

abraker wrote:

Patatitta wrote:

doesn't even say anything lmao, that's just a pre-written email, man I love discord

funny cause here is the entire interaction

Clyde (Discord)

Aug 18, 2022, 13:10 PDT

Hey abraker,

Do you still need support with your ticket (27828339)? We’ve sent you an automated message based off your ticket category and have been waiting for your reply, but we haven’t heard back.

Since there hasn’t been a response back from you, we wanted to give a heads up that we will be closing your open support ticket (27828339). However, if you still need help or would like to forward this ticket to our support team let us know!

Hopefully our automation was able to help answer your question, but if not, please be sure to respond back here, and our team will be able to look into your request further!

Best,
The Discord Team

abraker

Aug 18, 2022, 13:24 PDT

Discord Team,

I still require help with this issue, however your criteria require
that the current server owner not have accessed their account for over
a month. My understanding is that this criteria holds true even in the
event the server is stolen from the original owner while being hacked.
I am left to explore other options unless there is a way to resolve
this without confronting the server owner and risking my server's
deletion.

Kasurang (Discord)

Aug 18, 2022, 13:34 PDT

Hey abraker,
 
Thanks for bringing this to our attention, and I'm so sorry to hear that you have issues with one of your Discord servers' ownership because, unfortunately, its ownership was transferred when your Discord account was compromised. I understand how inconvenient this could be for you, but please don't worry! I will happily do my best to have your situation properly addressed!
 
Based on the information you kindly shared with us and the information on our system, in this case, I will investigate with a specialized team to provide you with possible solutions. And I'll be very attentive to the outcome, and we will surely keep you posted!
 
In the meantime, you can let me know if you have any other questions here at any time, and I will happily do my best to answer them!
 
Wishing you a great day,
Kasurang

abraker

Aug 23, 2022, 12:14 PDT

Kasurang,

Thank you for deciding to look into to this. I have one correction to
make - the times I specified in the information provided are 3 hours
off. I reinstalled my OS to ensure the malicious software was removed,
and was not aware my system time was set to pacific time instead of
eastern.

It has also been a few days since the last message. When can I expect
this to be resolved or at least be notified of updates? Off-platform I
have advised members within the server to refrain from drawing the
user's attention. This situation has been on my mind as I go about my
day, and members are also wondering when things would go back to
normal.

Thank you,
abraker

Kasurang (Discord)

Aug 24, 2022, 08:49 PDT

Hey abraker,

I want to sincerely apologize for the delay in response, but your patience is greatly appreciated. Our team has recently had an influx of tickets, but we're trying to respond to everyone as soon as possible. Thank you again for all your patience!
 
On the other hand, I want to thank you for the additional information and also reassure you that I have already escalated this ticket to a team member who's already looking into it further and will keep you updated here as soon as I hear back!
 
Once again, I'm so sorry for the delay here, however! Let me know if you have any other questions at any time, and I'll happily do my best to answer all of them!
 
Sincerely,
Kasurang

abraker

Sep 13, 2022, 08:18 PDT

Kasurang,

It has been a month since the incident and this issue has yet to be
resolved. There is an expectation that at least an update on the
situation would have been communicated by now. I get asked whether I
got my server back and my response has always been the same, "still
waiting for Discord to do something". At the very least I request an
estimate when I can expect this issue to be resolved. How many more
months would I have to wait not knowing what will become of my server?

Thank you,
abraker

Kasurang (Discord)

Sep 14, 2022, 17:36 PDT

Hey abraker,

I want to sincerely apologize for the delay in response, but your patience is greatly appreciated, and extremely important for us! Our team has recently had an influx of tickets, but we're trying to respond to everyone as soon as possible!

On the other hand, it is essential for me to let you know that I have already escalated this ticket to a team member to look into further, and I will definitely keep you updated here as soon as I hear back since; unfortunately, I cannot provide you with a specific ETA at this moment; my apologies!

Once again, I'm so deeply sorry for the delay here and for not having any updates as of now; however, let me know if you have any other questions at any time, and I'll gladly do my best to answer all of them!
 
Sincerely,
Kasurang

Kasurang (Discord)

Sep 15, 2022, 08:41 PDT

Hi, abraker,
 
We want to thank you for all your patience while we checked your situation carefully with our next level of support! Your time and patience are beyond valuable to us; we genuinely appreciate them!
 
I want to let you know that I was able to push your situation further, and it is important for me to tell you, and I'm so sorry for being the bearer of bad news, but, unfortunately, in this case, we're not able to complete your request. We definitely understand this is not ideal, but we appreciate your understanding of this.
 
My sincerest apologies for the inconvenience that this may have caused you, and if you have any other questions or queries, please don't hesitate to let me know; I'll be glad to help!
 
Cheers,
Kasurang

Oh wait, it's not funny

Gonna create a new server or pray that the hacker got kicked out for inactivity?

I'll get a bot to scan through server history to back stuff up, but I dont feel like making everyone migrate. If anything happens, neos will survive neus

Karmine wrote:

abraker wrote:

Corne2Plum3 wrote:

abraker wrote:

Patatitta wrote:

doesn't even say anything lmao, that's just a pre-written email, man I love discord

funny cause here is the entire interaction

Clyde (Discord)

Aug 18, 2022, 13:10 PDT

Hey abraker,

Do you still need support with your ticket (27828339)? We’ve sent you an automated message based off your ticket category and have been waiting for your reply, but we haven’t heard back.

Since there hasn’t been a response back from you, we wanted to give a heads up that we will be closing your open support ticket (27828339). However, if you still need help or would like to forward this ticket to our support team let us know!

Hopefully our automation was able to help answer your question, but if not, please be sure to respond back here, and our team will be able to look into your request further!

Best,
The Discord Team

abraker

Aug 18, 2022, 13:24 PDT

Discord Team,

I still require help with this issue, however your criteria require
that the current server owner not have accessed their account for over
a month. My understanding is that this criteria holds true even in the
event the server is stolen from the original owner while being hacked.
I am left to explore other options unless there is a way to resolve
this without confronting the server owner and risking my server's
deletion.

Kasurang (Discord)

Aug 18, 2022, 13:34 PDT

Hey abraker,
 
Thanks for bringing this to our attention, and I'm so sorry to hear that you have issues with one of your Discord servers' ownership because, unfortunately, its ownership was transferred when your Discord account was compromised. I understand how inconvenient this could be for you, but please don't worry! I will happily do my best to have your situation properly addressed!
 
Based on the information you kindly shared with us and the information on our system, in this case, I will investigate with a specialized team to provide you with possible solutions. And I'll be very attentive to the outcome, and we will surely keep you posted!
 
In the meantime, you can let me know if you have any other questions here at any time, and I will happily do my best to answer them!
 
Wishing you a great day,
Kasurang

abraker

Aug 23, 2022, 12:14 PDT

Kasurang,

Thank you for deciding to look into to this. I have one correction to
make - the times I specified in the information provided are 3 hours
off. I reinstalled my OS to ensure the malicious software was removed,
and was not aware my system time was set to pacific time instead of
eastern.

It has also been a few days since the last message. When can I expect
this to be resolved or at least be notified of updates? Off-platform I
have advised members within the server to refrain from drawing the
user's attention. This situation has been on my mind as I go about my
day, and members are also wondering when things would go back to
normal.

Thank you,
abraker

Kasurang (Discord)

Aug 24, 2022, 08:49 PDT

Hey abraker,

I want to sincerely apologize for the delay in response, but your patience is greatly appreciated. Our team has recently had an influx of tickets, but we're trying to respond to everyone as soon as possible. Thank you again for all your patience!
 
On the other hand, I want to thank you for the additional information and also reassure you that I have already escalated this ticket to a team member who's already looking into it further and will keep you updated here as soon as I hear back!
 
Once again, I'm so sorry for the delay here, however! Let me know if you have any other questions at any time, and I'll happily do my best to answer all of them!
 
Sincerely,
Kasurang

abraker

Sep 13, 2022, 08:18 PDT

Kasurang,

It has been a month since the incident and this issue has yet to be
resolved. There is an expectation that at least an update on the
situation would have been communicated by now. I get asked whether I
got my server back and my response has always been the same, "still
waiting for Discord to do something". At the very least I request an
estimate when I can expect this issue to be resolved. How many more
months would I have to wait not knowing what will become of my server?

Thank you,
abraker

Kasurang (Discord)

Sep 14, 2022, 17:36 PDT

Hey abraker,

I want to sincerely apologize for the delay in response, but your patience is greatly appreciated, and extremely important for us! Our team has recently had an influx of tickets, but we're trying to respond to everyone as soon as possible!

On the other hand, it is essential for me to let you know that I have already escalated this ticket to a team member to look into further, and I will definitely keep you updated here as soon as I hear back since; unfortunately, I cannot provide you with a specific ETA at this moment; my apologies!

Once again, I'm so deeply sorry for the delay here and for not having any updates as of now; however, let me know if you have any other questions at any time, and I'll gladly do my best to answer all of them!
 
Sincerely,
Kasurang

Kasurang (Discord)

Sep 15, 2022, 08:41 PDT

Hi, abraker,
 
We want to thank you for all your patience while we checked your situation carefully with our next level of support! Your time and patience are beyond valuable to us; we genuinely appreciate them!
 
I want to let you know that I was able to push your situation further, and it is important for me to tell you, and I'm so sorry for being the bearer of bad news, but, unfortunately, in this case, we're not able to complete your request. We definitely understand this is not ideal, but we appreciate your understanding of this.
 
My sincerest apologies for the inconvenience that this may have caused you, and if you have any other questions or queries, please don't hesitate to let me know; I'll be glad to help!
 
Cheers,
Kasurang

Oh wait, it's not funny

Gonna create a new server or pray that the hacker got kicked out for inactivity?

I'll get a bot to scan through server history to back stuff up, but I dont feel like making everyone migrate. If anything happens, neos will survive neus

That's technically against ToS but it's not like they actually care

abraker wrote:

Karmine wrote:

abraker wrote:

Corne2Plum3 wrote:

abraker wrote:

Patatitta wrote:

doesn't even say anything lmao, that's just a pre-written email, man I love discord

funny cause here is the entire interaction

Clyde (Discord)

Aug 18, 2022, 13:10 PDT

Hey abraker,

Do you still need support with your ticket (27828339)? We’ve sent you an automated message based off your ticket category and have been waiting for your reply, but we haven’t heard back.

Since there hasn’t been a response back from you, we wanted to give a heads up that we will be closing your open support ticket (27828339). However, if you still need help or would like to forward this ticket to our support team let us know!

Hopefully our automation was able to help answer your question, but if not, please be sure to respond back here, and our team will be able to look into your request further!

Best,
The Discord Team

abraker

Aug 18, 2022, 13:24 PDT

Discord Team,

I still require help with this issue, however your criteria require
that the current server owner not have accessed their account for over
a month. My understanding is that this criteria holds true even in the
event the server is stolen from the original owner while being hacked.
I am left to explore other options unless there is a way to resolve
this without confronting the server owner and risking my server's
deletion.

Kasurang (Discord)

Aug 18, 2022, 13:34 PDT

Hey abraker,
 
Thanks for bringing this to our attention, and I'm so sorry to hear that you have issues with one of your Discord servers' ownership because, unfortunately, its ownership was transferred when your Discord account was compromised. I understand how inconvenient this could be for you, but please don't worry! I will happily do my best to have your situation properly addressed!
 
Based on the information you kindly shared with us and the information on our system, in this case, I will investigate with a specialized team to provide you with possible solutions. And I'll be very attentive to the outcome, and we will surely keep you posted!
 
In the meantime, you can let me know if you have any other questions here at any time, and I will happily do my best to answer them!
 
Wishing you a great day,
Kasurang

abraker

Aug 23, 2022, 12:14 PDT

Kasurang,

Thank you for deciding to look into to this. I have one correction to
make - the times I specified in the information provided are 3 hours
off. I reinstalled my OS to ensure the malicious software was removed,
and was not aware my system time was set to pacific time instead of
eastern.

It has also been a few days since the last message. When can I expect
this to be resolved or at least be notified of updates? Off-platform I
have advised members within the server to refrain from drawing the
user's attention. This situation has been on my mind as I go about my
day, and members are also wondering when things would go back to
normal.

Thank you,
abraker

Kasurang (Discord)

Aug 24, 2022, 08:49 PDT

Hey abraker,

I want to sincerely apologize for the delay in response, but your patience is greatly appreciated. Our team has recently had an influx of tickets, but we're trying to respond to everyone as soon as possible. Thank you again for all your patience!
 
On the other hand, I want to thank you for the additional information and also reassure you that I have already escalated this ticket to a team member who's already looking into it further and will keep you updated here as soon as I hear back!
 
Once again, I'm so sorry for the delay here, however! Let me know if you have any other questions at any time, and I'll happily do my best to answer all of them!
 
Sincerely,
Kasurang

abraker

Sep 13, 2022, 08:18 PDT

Kasurang,

It has been a month since the incident and this issue has yet to be
resolved. There is an expectation that at least an update on the
situation would have been communicated by now. I get asked whether I
got my server back and my response has always been the same, "still
waiting for Discord to do something". At the very least I request an
estimate when I can expect this issue to be resolved. How many more
months would I have to wait not knowing what will become of my server?

Thank you,
abraker

Kasurang (Discord)

Sep 14, 2022, 17:36 PDT

Hey abraker,

I want to sincerely apologize for the delay in response, but your patience is greatly appreciated, and extremely important for us! Our team has recently had an influx of tickets, but we're trying to respond to everyone as soon as possible!

On the other hand, it is essential for me to let you know that I have already escalated this ticket to a team member to look into further, and I will definitely keep you updated here as soon as I hear back since; unfortunately, I cannot provide you with a specific ETA at this moment; my apologies!

Once again, I'm so deeply sorry for the delay here and for not having any updates as of now; however, let me know if you have any other questions at any time, and I'll gladly do my best to answer all of them!
 
Sincerely,
Kasurang

Kasurang (Discord)

Sep 15, 2022, 08:41 PDT

Hi, abraker,
 
We want to thank you for all your patience while we checked your situation carefully with our next level of support! Your time and patience are beyond valuable to us; we genuinely appreciate them!
 
I want to let you know that I was able to push your situation further, and it is important for me to tell you, and I'm so sorry for being the bearer of bad news, but, unfortunately, in this case, we're not able to complete your request. We definitely understand this is not ideal, but we appreciate your understanding of this.
 
My sincerest apologies for the inconvenience that this may have caused you, and if you have any other questions or queries, please don't hesitate to let me know; I'll be glad to help!
 
Cheers,
Kasurang

Oh wait, it's not funny

Gonna create a new server or pray that the hacker got kicked out for inactivity?

I'll get a bot to scan through server history to back stuff up, but I dont feel like making everyone migrate. If anything happens, neos will survive neus

That's technically against ToS but it's not like they actually care

hmmmmmm roshan gave me this https://github.com/Tyrrrz/DiscordChatExporter
but I am iffy on it cause it has that protest-ware smell