[resolved] Bancho connectivity help & troubleshooting‬ · forum‬

Synergiance

Joined March 2009

Synergiance 2012-02-11T00:43:18+00:00

A new note for people copying their Osu! installs from other computers:
Only copy the songs, Skins, and Replays folders to the new location before installing.
If you install over old installation files, you will not be able to connect, however will be able to log in offline. Solve this by deleting the Data folder and all the files in the main folder and running the install again with the repair option. Your profile will have been deleted, but that doesn't matter, as you should remember your password anyways.

Moonox_old

2 posts

Joined September 2011

Moonox_old 2012-02-17T02:06:57+00:00

Hi, I have a problem when trying to connect to Bancho, enter my username and my password and osu! stay login infinitely plz respond me thk

mosluv

748 posts

Joined December 2008

mosluv 2012-02-20T23:20:44+00:00

Having the same problem as above.

Yme

5 posts

Joined November 2011

Yme 2012-02-20T23:23:52+00:00

Haha... I thought there was something wrong with my internet...Guess it wasn't and turns out to be a bancho problem, so I hope it gets fixed soon.

Time to Practice clicking insanely offline.

Charles445

Elite Mapper II: Aspirant / osu! Paragon

2,881 posts

Joined March 2009

Charles445 2012-02-20T23:26:08+00:00

A few minutes ago bancho started failing. I already tweeted about it. Best to just wait for a response/fix.

Roughly 200 have been dropped so far, it seems nobody can log in anymore.

Cherion_old

2 posts

Joined January 2012

Cherion_old 2012-02-20T23:33:56+00:00

I have the same problem but something odd i noticed, on the main screen when you go to "view profile"
http://osu.ppy.sh/u/-1 <--- this account shows up and it`s not mine. My friend can`t log in either and he gets directed to same profile.

edit: if you didn`t notice, the account i get directed to, is banned.

Last edited by Cherion_old 2012-02-21T00:02:09+00:00, edited 1 time in total.

Impulsive Zero

1 post

Joined March 2011

Impulsive Zero 2012-02-20T23:56:16+00:00

Ano...um I stoped playing osu for a while because it was pretty distracting but now that I'm trying to log in, it won't work : (

sCam

215 posts

Joined December 2011

sCam 2012-02-21T00:01:44+00:00

same can't login, but i can watch replays and i rank up and stuff.

Nerve_old

12 posts

Joined June 2011

Nerve_old 2012-02-21T00:11:44+00:00

Same here.

Ayane X

5 posts

Joined January 2011

Ayane X 2012-02-21T00:18:06+00:00

same as above and thesame profile i get linked to

Cherion_old

2 posts

Joined January 2012

Cherion_old 2012-02-21T00:35:03+00:00

It`s working again for me now.

Aqo

2,710 posts

Joined April 2010

Aqo 2012-02-24T21:02:53+00:00

This issue has been bothering me for a while, I guess it's time to post it now.
At certain hours of the day, I can't connect to osu in-game. It's always the same hours. The site always works fine.
I believe the problem has something to do with my ISP, as I've asked other people who have other ISPs in my country and they're able to connect to osu in-game no problem through the entire day.

Between 2AM and 11AM, I can always connect fine and play multiplayer. In the rest of the day, the game fails to connect.
This is what I see: http://puu.sh/ide5

Playing at 2AM isn't exactly optimal, and I would rather be able to play multiplayer at normal hours. Or at least have my scores recorded. I tried changing DNS and it had no effect on the matter.

Here's the trace route results from osu.ppy.sh and cho.ppy.sh (this is being taken at 11PM):
to osu: http://puu.sh/idm8
to cho: http://puu.sh/idll

On a ping, I get a steady 240ms. Again, testing this at 11PM. All of the hours posted so far were GMT+2.

I tried opening the ports mentioned in the op, it had zero effect on the matter. For the record, I have multiple ports opened for purposes of direct-ip hosting on other games (that need other ports) and the port opening has effect and works correctly for them.

Any help would be appreciated. I'd like to be able to play osu at home in normal hours.

Zelmarked

407 posts

Joined September 2011

Zelmarked 2012-02-29T11:04:51+00:00

Increase fault tolerance please. I have fixed wireless internet and packet drop is an occurrence as consequence.

I almost always can obtain a beatmap by browser but osu!direct can pause and be stuck till I cancel and restart. This is not often enough to make it the unpreferred choice.

The perpetual, "lost connection" shortly followed by "welcome to bancho", at the bottom of my screen every minute is not wanted.

Worst yet is multiplayer. Losing connection means a lost game. Real time elements such as an individual's individual score on each note, current rank, and chat are inconsequential compared to not seeing the end scoreboard and moreover not being able to complete the game your in.

My internet varies as to it's connection but even at times where it stutters, I never at anytime fully lose connection but perhaps for a few seconds. I can confirm this by asking my clannies if I am connected at the times I notice the game d/cing and the answer is always yes. Most games can tolerate this and put packets on hold. It's a lag spike but it functions. Why can't osu?

Edit: I haven't had any problems for a vast while. Except multiplayer. It sucks to get d/ced.

Last edited by Zelmarked 2012-03-28T18:26:13+00:00, edited 1 time in total.

[deleted user]

[deleted user] 2012-03-01T12:13:49+00:00

Please help >_< when i tried to log in it always says Bancho authenticaiton failed and if it didnt say that it will keep trying to log in but it will never log in no matter how long. I've wrote the right user and pass but it still stays like that. I cant play multiplayer, see rankings and i cant even record my scores to the internet. This is why im always lv 1. Please give me a solution. It's also updated already so its got the newest version.

-Athena-

1,414 posts

Joined June 2011

-Athena- 2012-03-01T13:48:09+00:00

It happens to me as well, less often than before though, weak Internet connections suck D:

XK2238

2,069 posts

Joined October 2011

XK2238 2012-03-03T12:01:28+00:00

I got a problem here

My osu! won't load any avatars, which one is wrong between my osu! and my internet? ._.

Yuki-kun

568 posts

Joined December 2010

Yuki-kun 2012-03-19T11:22:28+00:00

Help me please.

From yesterday, i cannot log-in to the game or load any osu's page. I'm mean, i could connect to osu.ppy.sh, but it took very long time to load any page...or i can say: it can't load anything unless the banner.
When i tried to re-install and update the game, it can't load even 1%...still checking for update...(yes, only it)
I've asked some of my friend , same country (vietnam), and they have same problem with me.
Pls help me. Thanks.

P/s: I'm using my mobile device to post this.

jerry the man

jerry the man 2012-03-28T18:14:32+00:00

i mean my avatar are invisible and osu are trying to connect but fail in the connection the whole time please help

xaumiie08

2 posts

Joined March 2012

xaumiie08 2012-03-29T07:07:34+00:00

i cant log in

---Assault[K]---

---Assault[K]--- 2012-03-30T12:12:30+00:00

i'm connected to bancho i can see online scores but i cant submit them. even after waiting 10mins... =.=

arikanon

30 posts

Joined October 2011

arikanon 2012-04-06T08:19:39+00:00

I can't login T__T

SawadaAdam

3 posts

Joined December 2010

SawadaAdam 2012-04-08T13:19:58+00:00

I cant login and it will pop out say an error occur somewhere in osu.......

Rey Fullbuster

2,229 posts

Joined September 2010

Rey Fullbuster 2012-04-18T17:08:21+00:00

connection to bancho in-game is fine

but trough IRC by x-chat 2 i have a problem

it wont connect, pls help me

anotherchocobo

5 posts

Joined February 2012

anotherchocobo 2012-04-23T13:58:37+00:00

Please help, i kept trying to login, but it's written : "Bancho connection failed: Your copy of osu! is too old needs to be updated before online play is possible" i'm tryin' to update but it's already updated..

YTYuyu

osu! Alumni

4,149 posts

Joined January 2011

YTYuyu 2012-04-24T00:04:09+00:00

even i'm having the same problem. i've been waiting for over an hour and i'm still waiting for my username to log in the game.

peppy

19,374 posts

Here since the beginning

peppy 2012-04-24T00:19:23+00:00

Bancho is functioning correctly.

anotherchocobo

5 posts

Joined February 2012

anotherchocobo 2012-04-24T03:02:59+00:00

Then no one can solve this? i will gonna try installing osu in another pc then

Aoko

1,053 posts

Joined June 2011

Aoko 2012-04-24T03:46:26+00:00

I think you must uninstall and install osu! back in your current pc then tell us what happens.

peppy

19,374 posts

Here since the beginning

peppy 2012-04-24T03:47:14+00:00

If it isn't updating, try deleting osu!.cfg (the one without your username) and running the updater again. Alternatively, delete osu!.exe and run the updater.

YTYuyu

osu! Alumni

4,149 posts

Joined January 2011

YTYuyu 2012-04-24T12:11:32+00:00

Aoko wrote:
I think you must uninstall and install osu! back in your current pc then tell us what happens.

I tried that but it didn't work.

peppy wrote:
If it isn't updating, try deleting osu!.cfg (the one without your username) and running the updater again. Alternatively, delete osu!.exe and run the updater.

i did what you say for this but no dice.

YTYuyu

osu! Alumni

4,149 posts

Joined January 2011

YTYuyu 2012-04-25T20:59:08+00:00

mou~~~ 2 days in and i still can't log into osu

. looks like Bancho is down for me for some reason.

Mercurial

Mercurial 2012-04-26T18:49:03+00:00

Bancho is down.

mancuso_JM_

osu! Alumni

4,615 posts

Joined October 2010

mancuso_JM_ 2012-04-26T18:55:11+00:00

I can't connect it now

TicClick

Global Moderator

4,466 posts

Joined February 2011

TicClick 2012-04-26T18:55:43+00:00

Yeah.

YTYuyu

osu! Alumni

4,149 posts

Joined January 2011

YTYuyu 2012-04-26T18:55:44+00:00

ooh i just came back from school. when did this happen?

Realazy

Elite Mapper

1,004 posts

Joined June 2011

Realazy 2012-04-26T18:56:35+00:00

A few minutes ago

Flanster

5,938 posts

Joined August 2010

Flanster 2012-04-26T18:57:18+00:00

down down down, dc'd and wont come back on

"[21:55] == Disconnected from server: Connection to IRC server failed."

not even IRC lets me in.

Last edited by Flanster 2012-04-26T18:58:13+00:00, edited 2 times in total.

YTYuyu

osu! Alumni

4,149 posts

Joined January 2011

YTYuyu 2012-04-26T18:57:21+00:00

Real wrote:
A few minutes ago

lol right when i got home

Flanster

5,938 posts

Joined August 2010

Flanster 2012-04-26T19:04:39+00:00

[22:04] == *** (qwebirc) Looking up your hostname...
[22:04] == *** (qwebirc) Couldn't look up your hostname!

why, because its down.

"1,327,525 users, 1 online now."

guess who that is.

Low

2,006 posts

Joined July 2011

Low 2012-04-26T19:16:27+00:00

This is saddening.

TicClick

Global Moderator

4,466 posts

Joined February 2011

TicClick 2012-04-26T19:18:11+00:00

Lolicore Flandre wrote:
"1,327,525 users, 1 online now."

guess who that is.

Nice find. Also, guess what is coming soon.

Mercurial

Mercurial 2012-04-26T19:19:08+00:00

Surely, peppy is fixin' a problem with IRC or something.

Corin

910 posts

Joined January 2011

Corin 2012-04-26T19:20:37+00:00

Get over it, it's probably down for like 10 mins or so.

Downtime like this is normal.

ReVeNg3r

660 posts

Joined August 2010

ReVeNg3r 2012-04-26T19:20:53+00:00

iMercurial wrote:
Surely, peppy is fixin' a problem with IRC or something.

what problem?

Noob Man

1,947 posts

Joined February 2010

Noob Man 2012-04-26T19:24:55+00:00

Byakugan249 wrote:
Real wrote:
A few minutes ago
lol right when i got home

YOU ARE THE CULPRIT

Miracle Lotus

Miracle Lotus 2012-04-26T19:53:57+00:00

Taking a bit too long, maybe it's just me

ztrot

osu! Alumni

4,378 posts

Joined February 2008

ztrot 2012-04-26T19:57:41+00:00

I have left a tweet @osustatus till then all we can do is wait at least the fourms are up

Mercurial

Mercurial 2012-04-26T20:02:43+00:00

Time to take a break and map any song :3

Flanster

5,938 posts

Joined August 2010

Flanster 2012-04-26T20:04:14+00:00

downtime is now over 1h 15 mins :3

Teddiursa_old

68 posts

Joined April 2012

Teddiursa_old 2012-04-26T20:05:11+00:00

iMercurial wrote:
Time to take a break and map any song :3

Gonna do the same. o/

Lally

3,176 posts

Joined December 2011

Lally 2012-04-26T20:20:50+00:00

1 hour and 35 min down ._.

vizzy

671 posts

Joined September 2010

vizzy 2012-04-26T20:21:26+00:00

This gives me a chance to do something else.

Mercurial

Mercurial 2012-04-26T20:23:31+00:00

Lally wrote:
1 hour and 35 min down ._.

!faq boring

Flanster

5,938 posts

Joined August 2010

Flanster 2012-04-26T20:28:33+00:00

everyone migrate to the test server \:D/
atleast it works

Teddiursa_old

68 posts

Joined April 2012

Teddiursa_old 2012-04-26T20:36:01+00:00

Not everyone have the Supporter Tag.

HashishKabob

254 posts

Joined September 2011

HashishKabob 2012-04-26T20:54:13+00:00

Oddly enough, my scores are still being submitted even if I can't see them. >.>

YTYuyu

osu! Alumni

4,149 posts

Joined January 2011

YTYuyu 2012-04-26T20:59:51+00:00

ScarletSky wrote:
Oddly enough, my scores are still being submitted even if I can't see them. >.>

lmao apparently you can

HashishKabob

254 posts

Joined September 2011

HashishKabob 2012-04-26T21:02:30+00:00

Well it just shows up like normal on the results screen so I checked on the site for the scores/listing and sure enough, my score was there. o.o

Sakura

osu! Alumni

7,979 posts

Joined March 2010

Sakura 2012-04-26T21:09:48+00:00

Well if Bancho is down, you just gotta wait, please dont spam this thread and wait patiently, i'm pretty sure peppy must be doing something about it.

IcceeGamer

5 posts

Joined April 2012

IcceeGamer 2012-04-26T21:40:44+00:00

Yeah Now it Work ;D

Mercurial

Mercurial 2012-04-26T21:56:24+00:00

Yey

Charby_old

2 posts

Joined April 2012

Charby_old 2012-05-01T08:02:36+00:00

I can't connect to osu! my ports are oppened and there is no anti virus on.
I just cant pass the login screen.

Phenomz

173 posts

Joined June 2011

Phenomz 2012-05-07T02:23:22+00:00

I made a new post (my bad) Well, it explains it all.. t/83028

natyusha

30 posts

Joined June 2010

natyusha 2012-05-09T22:23:40+00:00

masood wrote:
Bancho is not working for me ingame (infinite log in). I have never had a problem with it in the past and I have the correct ports forwarded. This started about 5 hours ago and I saw nothing else posted on this forum or on osu!status.

Edit: after about a day of not being able to log onto bancho the issue seems to have resolved itself. I was even able to log on via mirc so i have no idea what caused my problems.

I'm currently unable to log on to osu!

After it tries to connect to bancho for a while a I get an "ERROR: Your password is incorrect" message.

The last time that this happened to me I had to wait about a day for it to resolve itself and I believe that I know the cause.

Basically, I tried to connect to bancho through mIRC to join #osu but I had to leave my computer for a little bit. In the meantime mIRC kept trying to connect (and failing) to cho.ppy.sh. This leads me to believe that my ip was banned from connecting or something similar. It may have also have been caused by me trying to reset my irc password.

This is the second time that I've tried to connect directly through an irc client and also the second time that I've been unable to connect to bancho in game.

DarkLUV_old

5 posts

Joined August 2011

DarkLUV_old 2012-05-13T00:19:12+00:00

Mines keep saying i need to update but it is not updating

Tsuguame

1 post

Joined July 2011

Tsuguame 2012-05-16T14:56:12+00:00

My osu can only solo, can not be played online, do not know whether to update's problem
I can't login osu, what should I do? please help me 3Q><

Rey Fullbuster

2,229 posts

Joined September 2010

Rey Fullbuster 2012-05-18T15:02:37+00:00

when i Changed a new avatar, the new avatar wont appear

please Help me

Sakura

osu! Alumni

7,979 posts

Joined March 2010

Sakura 2012-05-18T17:10:18+00:00

It takes a couple hours to appear in-game

Alucard

87 posts

Joined May 2012

Alucard 2012-05-20T04:30:39+00:00

~~[Deleted]~~

Last edited by Alucard 2012-07-08T09:23:44+00:00, edited 1 time in total.

Alucard

87 posts

Joined May 2012

Alucard 2012-05-22T02:55:37+00:00

~~[Deleted]~~

Last edited by Alucard 2012-07-08T09:24:19+00:00, edited 3 times in total.

RyuuNoZoro

4 posts

Joined May 2012

RyuuNoZoro 2012-05-22T16:17:03+00:00

I update new OSU and now bancho won't connect...what's happen?? ;c and OSU didn't read old beatmaps....I have massage that local map is crash...;c
sorry for my english ;3

RyuuNoZoro

4 posts

Joined May 2012

RyuuNoZoro 2012-05-22T19:13:34+00:00

I'm reinstal game...working now ;D sorry for problem ;3

Nujnh

4 posts

Joined February 2012

Nujnh 2012-05-23T09:12:16+00:00

Can't log in after last update, endless loading every time...

Nujnh

4 posts

Joined February 2012

Nujnh 2012-05-23T12:21:56+00:00

Problem solved.

Aznxboi

1 post

Joined December 2010

Aznxboi 2012-05-26T20:41:47+00:00

Just started playing again after a week and I can't login and connect to Bancho. I've tried turning off my antivirus and firewall, and also reinstalling the game multiple times but sadly still no success. Please help D: Q.Q

CaptainMV

2 posts

Joined May 2012

CaptainMV 2012-05-27T08:54:30+00:00

problem is that i cannot log in osu only way it works is fill login information and restart the game then it puts this message " Connection failed. Hit Shift-F1 for status." and when i press shift-F1 it open white screen in osu but shows nothing so what i can do now i only can play single player mode

TheSpaceMan

21 posts

Joined October 2011

TheSpaceMan 2012-05-30T14:36:28+00:00

все понятно

Citypressure

1 post

Joined January 2011

Citypressure 2012-06-08T21:34:58+00:00

When I try to login to Osu! , it stays still at the status "Connecting..."

I tried to create another account (Marith) to see if it was because of my account, but it appears it isn't.

emergist

106 posts

Joined April 2011

emergist 2012-06-13T13:44:46+00:00

Citypressure wrote:
When I try to login to Osu! , it stays still at the status "Connecting..."

I tried to create another account (Marith) to see if it was because of my account, but it appears it isn't.

But when you were registering, you must have seen "You agree that this is your first registered account."

BlackSEGA3002

1 post

Joined October 2011

BlackSEGA3002 2012-06-24T23:40:25+00:00

mm201 wrote:
This issue pops up often with all the different network configurations about. To help keep the forum clean, all issues connecting to osu!'s ingame chat and multiplay system (Bancho) should be directed here.

Common solutions to this problem:
Open TCP port 13381 and 13382 on any firewalls between yourself and the internet.
On Vista+, try turning down UAC to a lower setting, running in XP SP2 compatability mode, or allowing osu! to run as administrator.
Some peer blocking blacklists contain osu!'s servers for some reason. Please add an exception for 174.34.145.226, 208.94.116.253, and 216.6.228.50 if you are using one.
Have you tried logging out and back in?
More solutions to come.

Hello, i´m having a problem in osu when i try to connect online it gets stuck in "logging in". can you please help me?

Carver61

15 posts

Joined March 2011

Carver61 2012-06-30T21:07:51+00:00

Same problem here, i've reinstalled osu!, i've tried some basic stuff to solve it, nothing worked, it's still "loging in" for 2days now.
Also here's my ip address88.177.195.151
Anyone can help me please ? (sorry for my bad english ^^")

Pacchiri

1 post

Joined July 2012

Pacchiri 2012-07-04T04:45:50+00:00

I'm having problems logging into the game. Whenever I try to login the logging in bubble on the bottom simply stays there animating for a very long time. I can only cancel it since it never logs me in. Sometimes instead of that I get a message saying Bancho authorization failed (or something along those lines) in a red bubble on the bottom right corner. I've opened both ports 13381 & 13382 on my firewall and am still unable to log in. I also tried to disable the firewall instead to see if that would help but it still wouldn't work. I've also reinstalled osu multiple times with the same result.

Am I unable to login perhaps because there are multiple users under the same IP address (or router) and not because of the ports? If so then there are actually three of us who simply want to try to play on osu together (the reason why I think this may be the problem is because I was the last one to sign up and having multiple accounts are against the rules). One of the computers seems to be fine and can login. That computer didn't need to have the firewall configured to open the ports, however. The other computer was also capable of logging in without opening ports too but for some reason after I tried logging in to it (which didn't work by the way) the one who was logged in first was incapable of logging back in and is experiencing the same thing as I am.

[Aggressor]

6 posts

Joined June 2012

[Aggressor] 2012-07-04T15:33:23+00:00

I can`t loggin to Bancho

Exologist_old

4 posts

Joined July 2012

Exologist_old 2012-07-09T02:01:26+00:00

Yeah, it just sits there for me trying to log in forever.

Amigopen

3 posts

Joined January 2012

Amigopen 2012-07-13T12:40:43+00:00

all it says is Retrieving Data. I can see my scores, online users but i just can't get into the multiplayer servers :<[

Haykee

1 post

Joined October 2011

Haykee 2012-07-13T12:55:37+00:00

Same here :s

Parusi

Parusi 2012-07-17T17:22:57+00:00

i was able to playing yesterday and now i get wrong password error.
i type in my password good again and try to login again but it just keep saying logging in.
i cannot chat now with the friends i make before!

i change my password two times and still same error!
it just keep to try login and when i play a song and clear or quit it i see wrong password error.
i try everything in first post but that is not working.
what can i do to solve?
is because i have no flag?

zapsniff

7 posts

Joined December 2010

zapsniff 2012-07-18T15:42:37+00:00

I have the same exact problem.. "Logging in..." but it's not ;P

InsertCoinHeree

1 post

Joined July 2012

InsertCoinHeree 2012-07-22T22:17:48+00:00

It says my connection failed. Yet,my internet is working perfectly fine!
I wonder what's wrong! DX