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[resolved] Bancho connectivity help & troubleshooting

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Total Posts
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Amaterasu_old
52 posts
Joined October 2010
Amaterasu_old
Since an hour ago or so I have trouble with the Bancho Connection apparently.

I logged into osu! like I always did, it took forever to receive the data and when it finally did I got the "Connection timed out" message, then after a few seconds was logged back into the game - it keeps repeating doing that like every 30 - 60 seconds so it's kind of a bother.

My internet connection is completely fine, Chrome and Messengers work as always, it's just osu! Anyone got an idea what can be done about it? I just kept playing but my friends are starting to complain because they keep getting messages about me going on and off.
peppy
19,374 posts
Here since the beginning
peppy
Likely an issue with your ISP, or the routing between your ISP and osu!. Gove it a bit and it should fix itself.
Yuzeyun
7,650 posts
Joined September 2010
Yuzeyun

peppy wrote:

Likely an issue with your ISP, or the routing between your ISP and osu!. Gove it a bit and it should fix itself.
Actually, a reboot was enough. Thanks anyways !

@Ente : Did you try rebooting your box ? That might be an issue. Not sure of it though.
peppy
19,374 posts
Here since the beginning
peppy
If a reboot fixed it, you may want to double-check any firewall/security apps you are running. They might be doing weird stuff.
Amaterasu_old
52 posts
Joined October 2010
Amaterasu_old

_Gezo_ wrote:

peppy wrote:

Likely an issue with your ISP, or the routing between your ISP and osu!. Gove it a bit and it should fix itself.
Actually, a reboot was enough. Thanks anyways !

@Ente : Did you try rebooting your box ? That might be an issue. Not sure of it though.
I did a reboot earlier on the website of my box, but guess that didn't do the trick. After rebooting the box it seems fixed. Thank you!
NekuSoul
3 posts
Joined August 2011
NekuSoul
Hello, don't know if this is the right Topic, but:
I was trying to connect to the IRC via Trillian (Multi-Messenger), after some Problems i solved by myself, i was able to connect to the Chatrooms. But now I want to add certain Members to my Contact-List, but they always show up as not Connected, even if I try this with myself. I tried several Names like "NekuSoul", "nekusoul", "NekuSoul|osu" but none of them seemed to work. Does anyone have a solution to this?
Thanks in Advance

Edit: Same thing with "XChat". Is there really no way to enable this?
Last edited by NekuSoul , edited 1 time in total.
Caialn
4 posts
Joined July 2011
Caialn
I was referred to this topic ^_^
I have tried all of these solutions! I allowed the two ports in. I don't have a Vista laptop. I can't add exceptions to those three IP's however because I don't know how. I have tried logging out and back in.
Bancho keeps randomly disconnecting me. It never used to do this in multiplayer! Help?
Phenomz
173 posts
Joined June 2011
Phenomz
Well, today I was playing like always, got some score etc etc. Then a friend opened his account here (he's supporter) and we downloaded few songs from osu!direct. Everything was okay, then I turned my PC off for a while. Few hours later I turned it on and opened osu, tried to login and it's stuck here years ago...

SPOILER


EDIT: I don't use a firewall, I already opened ports months ago, already reinstalled osu! and tried to login with a clean install, I have all my drivers update and I can browse internet and play other games, I haven't installed any program or changed any setting. It's very weird tbh...
Phenomz
173 posts
Joined June 2011
Phenomz
Well as weird as it happened, as weird as it solved. Without doing anything I was able to reconnect. L0L.
Jelly
65 posts
Joined July 2010
Jelly
Hopefully that topic is still active - I'd like to ask some help, too.
viewtopic.php?f=5&t=61936&st=0&sk=t&sd=a
I actually asked it over 4 months ago (and I play Osu! for a year and a half, and Bancho never worked perfectly for me)
I really want to go online, I've got some friends playing and I just can't join them because of this problem > <
Sometimes I finally get a really good scoring, but it won't update & save it and rank me up because "connection failed" and it totally pisses me off!

EDIT: I'm also an osu! supporter, yet, most of the time - I can't use osu! direct because of this problem, which is totally unfair. I would really like to get some support.
Last edited by Jelly , edited 1 time in total.
canyoufeel12
6 posts
Joined October 2011
canyoufeel12
Need Help!

I'm playing osu! on my PC using an External Hard Drive.
My problem is when i change a profile on my computer(i.e. Admin,Guest etc.) Currently on Guest.
My profile on osu! has been automatically logged out and i can't log-in, when i log-in it says "connecting" for a long time.
I found a file "[myprofilename.cfg]" on the osu folder, do i have to play on my profile? Beacause i play osu on my profile and on the guest profile.(lousy to type password)

Short:
I cant play osu! on Guest Account. Only on My Admin Account. Won't log me in on Guest Account.

Windows XP

Edit: Even in My Admin Account, can't still log-in.
DivinityX_old
1 post
Joined December 2010
DivinityX_old
Friend is having the same problem, we thought it was an issue with his user so he registered again and still same thing happened. He gets stuck at the connecting thing and it won't end >.< Any help at all would be appreciated.
Synergiance
1 post
Joined March 2009
Synergiance
A new note for people copying their Osu! installs from other computers:
Only copy the songs, Skins, and Replays folders to the new location before installing.
If you install over old installation files, you will not be able to connect, however will be able to log in offline. Solve this by deleting the Data folder and all the files in the main folder and running the install again with the repair option. Your profile will have been deleted, but that doesn't matter, as you should remember your password anyways.
Moonox_old
2 posts
Joined September 2011
Moonox_old
Hi, I have a problem when trying to connect to Bancho, enter my username and my password and osu! stay login infinitely plz respond me thk
mosluv
748 posts
Joined December 2008
mosluv
Having the same problem as above.
Yme
5 posts
Joined November 2011
Yme
Haha... I thought there was something wrong with my internet...Guess it wasn't and turns out to be a bancho problem, so I hope it gets fixed soon. :) Time to Practice clicking insanely offline. :D
Charles445
Elite Mapper II: Aspirant / osu! Paragon
2,881 posts
Joined March 2009
Charles445
A few minutes ago bancho started failing. I already tweeted about it. Best to just wait for a response/fix.

Roughly 200 have been dropped so far, it seems nobody can log in anymore.
Cherion_old
2 posts
Joined January 2012
Cherion_old
I have the same problem but something odd i noticed, on the main screen when you go to "view profile"
http://osu.ppy.sh/u/-1 <--- this account shows up and it`s not mine. My friend can`t log in either and he gets directed to same profile.

edit: if you didn`t notice, the account i get directed to, is banned.
Last edited by Cherion_old , edited 1 time in total.
Impulsive Zero
1 post
Joined March 2011
Impulsive Zero
Ano...um I stoped playing osu for a while because it was pretty distracting but now that I'm trying to log in, it won't work : (
sCam
215 posts
Joined December 2011
sCam
same can't login, but i can watch replays and i rank up and stuff.
Nerve_old
12 posts
Joined June 2011
Nerve_old
Same here.
Ayane X
5 posts
Joined January 2011
Ayane X
same as above and thesame profile i get linked to
Cherion_old
2 posts
Joined January 2012
Cherion_old
It`s working again for me now.
Aqo
2,710 posts
Joined April 2010
Aqo
This issue has been bothering me for a while, I guess it's time to post it now.
At certain hours of the day, I can't connect to osu in-game. It's always the same hours. The site always works fine.
I believe the problem has something to do with my ISP, as I've asked other people who have other ISPs in my country and they're able to connect to osu in-game no problem through the entire day.

Between 2AM and 11AM, I can always connect fine and play multiplayer. In the rest of the day, the game fails to connect.
This is what I see: http://puu.sh/ide5

Playing at 2AM isn't exactly optimal, and I would rather be able to play multiplayer at normal hours. Or at least have my scores recorded. I tried changing DNS and it had no effect on the matter.

Here's the trace route results from osu.ppy.sh and cho.ppy.sh (this is being taken at 11PM):
to osu: http://puu.sh/idm8
to cho: http://puu.sh/idll

On a ping, I get a steady 240ms. Again, testing this at 11PM. All of the hours posted so far were GMT+2.

I tried opening the ports mentioned in the op, it had zero effect on the matter. For the record, I have multiple ports opened for purposes of direct-ip hosting on other games (that need other ports) and the port opening has effect and works correctly for them.

Any help would be appreciated. I'd like to be able to play osu at home in normal hours.
Zelmarked
407 posts
Joined September 2011
Zelmarked
Increase fault tolerance please. I have fixed wireless internet and packet drop is an occurrence as consequence.


I almost always can obtain a beatmap by browser but osu!direct can pause and be stuck till I cancel and restart. This is not often enough to make it the unpreferred choice.

The perpetual, "lost connection" shortly followed by "welcome to bancho", at the bottom of my screen every minute is not wanted.

Worst yet is multiplayer. Losing connection means a lost game. Real time elements such as an individual's individual score on each note, current rank, and chat are inconsequential compared to not seeing the end scoreboard and moreover not being able to complete the game your in.


My internet varies as to it's connection but even at times where it stutters, I never at anytime fully lose connection but perhaps for a few seconds. I can confirm this by asking my clannies if I am connected at the times I notice the game d/cing and the answer is always yes. Most games can tolerate this and put packets on hold. It's a lag spike but it functions. Why can't osu?

Edit: I haven't had any problems for a vast while. Except multiplayer. It sucks to get d/ced.
Last edited by Zelmarked , edited 1 time in total.
[deleted user]
[deleted user]
Please help >_< when i tried to log in it always says Bancho authenticaiton failed and if it didnt say that it will keep trying to log in but it will never log in no matter how long. I've wrote the right user and pass but it still stays like that. I cant play multiplayer, see rankings and i cant even record my scores to the internet. This is why im always lv 1. Please give me a solution. It's also updated already so its got the newest version.
-Athena-
1,414 posts
Joined June 2011
-Athena-
It happens to me as well, less often than before though, weak Internet connections suck D:
XK2238
2,069 posts
Joined October 2011
XK2238
I got a problem here

My osu! won't load any avatars, which one is wrong between my osu! and my internet? ._.
Yuki-kun
568 posts
Joined December 2010
Yuki-kun
Help me please. :(
From yesterday, i cannot log-in to the game or load any osu's page. I'm mean, i could connect to osu.ppy.sh, but it took very long time to load any page...or i can say: it can't load anything unless the banner.
When i tried to re-install and update the game, it can't load even 1%...still checking for update...(yes, only it)
I've asked some of my friend , same country (vietnam), and they have same problem with me.
Pls help me. Thanks. :(
P/s: I'm using my mobile device to post this.
jerry the man
jerry the man
i mean my avatar are invisible and osu are trying to connect but fail in the connection the whole time please help :(
xaumiie08
2 posts
Joined March 2012
xaumiie08
i cant log in :shock:
---Assault[K]---
---Assault[K]---
i'm connected to bancho i can see online scores but i cant submit them. even after waiting 10mins... =.=
arikanon
30 posts
Joined October 2011
arikanon
I can't login T__T
SawadaAdam
3 posts
Joined December 2010
SawadaAdam
I cant login and it will pop out say an error occur somewhere in osu.......
Rey Fullbuster
2,229 posts
Joined September 2010
Rey Fullbuster
connection to bancho in-game is fine

but trough IRC by x-chat 2 i have a problem



it wont connect, pls help me
anotherchocobo
5 posts
Joined February 2012
anotherchocobo
Please help, i kept trying to login, but it's written : "Bancho connection failed: Your copy of osu! is too old needs to be updated before online play is possible" i'm tryin' to update but it's already updated..
YTYuyu
osu! Alumni
4,149 posts
Joined January 2011
YTYuyu
even i'm having the same problem. i've been waiting for over an hour and i'm still waiting for my username to log in the game.
peppy
19,374 posts
Here since the beginning
peppy
Bancho is functioning correctly.
anotherchocobo
5 posts
Joined February 2012
anotherchocobo
Then no one can solve this? i will gonna try installing osu in another pc then
Aoko
1,053 posts
Joined June 2011
Aoko
I think you must uninstall and install osu! back in your current pc then tell us what happens.
peppy
19,374 posts
Here since the beginning
peppy
If it isn't updating, try deleting osu!.cfg (the one without your username) and running the updater again. Alternatively, delete osu!.exe and run the updater.
YTYuyu
osu! Alumni
4,149 posts
Joined January 2011
YTYuyu

Aoko wrote:

I think you must uninstall and install osu! back in your current pc then tell us what happens.
I tried that but it didn't work.


peppy wrote:

If it isn't updating, try deleting osu!.cfg (the one without your username) and running the updater again. Alternatively, delete osu!.exe and run the updater.
i did what you say for this but no dice.
YTYuyu
osu! Alumni
4,149 posts
Joined January 2011
YTYuyu
mou~~~ 2 days in and i still can't log into osu :cry: . looks like Bancho is down for me for some reason.
Mercurial
Mercurial
Bancho is down.
mancuso_JM_
osu! Alumni
4,615 posts
Joined October 2010
mancuso_JM_
I can't connect it now :(
TicClick
Global Moderator
4,466 posts
Joined February 2011
TicClick
Yeah.
YTYuyu
osu! Alumni
4,149 posts
Joined January 2011
YTYuyu
ooh i just came back from school. when did this happen?
Realazy
Elite Mapper
1,004 posts
Joined June 2011
Realazy
A few minutes ago
Flanster
5,938 posts
Joined August 2010
Flanster
down down down, dc'd and wont come back on

"[21:55] == Disconnected from server: Connection to IRC server failed."

not even IRC lets me in.
Last edited by Flanster , edited 2 times in total.
YTYuyu
osu! Alumni
4,149 posts
Joined January 2011
YTYuyu

Real wrote:

A few minutes ago
lol right when i got home :lol:
Flanster
5,938 posts
Joined August 2010
Flanster
[22:04] == *** (qwebirc) Looking up your hostname...
[22:04] == *** (qwebirc) Couldn't look up your hostname!

why, because its down.

"1,327,525 users, 1 online now."

guess who that is.
Low
2,006 posts
Joined July 2011
Low
This is saddening.
TicClick
Global Moderator
4,466 posts
Joined February 2011
TicClick

Lolicore Flandre wrote:

"1,327,525 users, 1 online now."

guess who that is.
Nice find. Also, guess what is coming soon.
Mercurial
Mercurial
Surely, peppy is fixin' a problem with IRC or something.
Corin
910 posts
Joined January 2011
Corin

Get over it, it's probably down for like 10 mins or so.

Downtime like this is normal.
ReVeNg3r
660 posts
Joined August 2010
ReVeNg3r

iMercurial wrote:

Surely, peppy is fixin' a problem with IRC or something.
what problem?
Noob Man
1,947 posts
Joined February 2010
Noob Man

Byakugan249 wrote:

Real wrote:

A few minutes ago
lol right when i got home :lol:
YOU ARE THE CULPRIT
Miracle Lotus
Miracle Lotus
Taking a bit too long, maybe it's just me
ztrot
osu! Alumni
4,378 posts
Joined February 2008
ztrot
I have left a tweet @osustatus till then all we can do is wait at least the fourms are up
Mercurial
Mercurial
Time to take a break and map any song :3
Flanster
5,938 posts
Joined August 2010
Flanster
downtime is now over 1h 15 mins :3
Teddiursa_old
68 posts
Joined April 2012
Teddiursa_old

iMercurial wrote:

Time to take a break and map any song :3
Gonna do the same. o/
Lally
3,176 posts
Joined December 2011
Lally
1 hour and 35 min down ._.
vizzy
671 posts
Joined September 2010
vizzy
This gives me a chance to do something else.
Mercurial
Mercurial

Lally wrote:

1 hour and 35 min down ._.
!faq boring
Flanster
5,938 posts
Joined August 2010
Flanster
everyone migrate to the test server \:D/
atleast it works
Teddiursa_old
68 posts
Joined April 2012
Teddiursa_old
Not everyone have the Supporter Tag.
HashishKabob
254 posts
Joined September 2011
HashishKabob
Oddly enough, my scores are still being submitted even if I can't see them. >.>
YTYuyu
osu! Alumni
4,149 posts
Joined January 2011
YTYuyu

ScarletSky wrote:

Oddly enough, my scores are still being submitted even if I can't see them. >.>
lmao apparently you can :P
HashishKabob
254 posts
Joined September 2011
HashishKabob
Well it just shows up like normal on the results screen so I checked on the site for the scores/listing and sure enough, my score was there. o.o
Sakura
osu! Alumni
7,979 posts
Joined March 2010
Sakura
Well if Bancho is down, you just gotta wait, please dont spam this thread and wait patiently, i'm pretty sure peppy must be doing something about it.
IcceeGamer
5 posts
Joined April 2012
IcceeGamer
Yeah Now it Work ;D
Mercurial
Mercurial
Yey :)
Charby_old
2 posts
Joined April 2012
Charby_old
I can't connect to osu! my ports are oppened and there is no anti virus on.
I just cant pass the login screen.
Phenomz
173 posts
Joined June 2011
Phenomz
I made a new post (my bad) Well, it explains it all.. t/83028
natyusha
30 posts
Joined June 2010
natyusha

masood wrote:

Bancho is not working for me ingame (infinite log in). I have never had a problem with it in the past and I have the correct ports forwarded. This started about 5 hours ago and I saw nothing else posted on this forum or on osu!status.

Edit: after about a day of not being able to log onto bancho the issue seems to have resolved itself. I was even able to log on via mirc so i have no idea what caused my problems.
I'm currently unable to log on to osu!

After it tries to connect to bancho for a while a I get an "ERROR: Your password is incorrect" message.

The last time that this happened to me I had to wait about a day for it to resolve itself and I believe that I know the cause.

Basically, I tried to connect to bancho through mIRC to join #osu but I had to leave my computer for a little bit. In the meantime mIRC kept trying to connect (and failing) to cho.ppy.sh. This leads me to believe that my ip was banned from connecting or something similar. It may have also have been caused by me trying to reset my irc password.

This is the second time that I've tried to connect directly through an irc client and also the second time that I've been unable to connect to bancho in game.
DarkLUV_old
5 posts
Joined August 2011
DarkLUV_old
Mines keep saying i need to update but it is not updating
Tsuguame
1 post
Joined July 2011
Tsuguame
My osu can only solo, can not be played online, do not know whether to update's problem
I can't login osu, what should I do? please help me 3Q><
Rey Fullbuster
2,229 posts
Joined September 2010
Rey Fullbuster
when i Changed a new avatar, the new avatar wont appear




please Help me :(
Sakura
osu! Alumni
7,979 posts
Joined March 2010
Sakura
It takes a couple hours to appear in-game
Alucard
87 posts
Joined May 2012
Alucard
[Deleted]
Last edited by Alucard , edited 1 time in total.
Alucard
87 posts
Joined May 2012
Alucard
[Deleted]
Last edited by Alucard , edited 3 times in total.
RyuuNoZoro
4 posts
Joined May 2012
RyuuNoZoro
I update new OSU and now bancho won't connect...what's happen?? ;c and OSU didn't read old beatmaps....I have massage that local map is crash...;c
sorry for my english ;3
RyuuNoZoro
4 posts
Joined May 2012
RyuuNoZoro
I'm reinstal game...working now ;D sorry for problem ;3
Nujnh
4 posts
Joined February 2012
Nujnh
Can't log in after last update, endless loading every time...
Nujnh
4 posts
Joined February 2012
Nujnh
Problem solved.
Aznxboi
1 post
Joined December 2010
Aznxboi
Just started playing again after a week and I can't login and connect to Bancho. I've tried turning off my antivirus and firewall, and also reinstalling the game multiple times but sadly still no success. Please help D: Q.Q
CaptainMV
2 posts
Joined May 2012
CaptainMV
problem is that i cannot log in osu only way it works is fill login information and restart the game then it puts this message " Connection failed. Hit Shift-F1 for status." and when i press shift-F1 it open white screen in osu but shows nothing so what i can do now i only can play single player mode
TheSpaceMan
21 posts
Joined October 2011
TheSpaceMan
все понятно
Citypressure
1 post
Joined January 2011
Citypressure
When I try to login to Osu! , it stays still at the status "Connecting..."

I tried to create another account (Marith) to see if it was because of my account, but it appears it isn't.
emergist
106 posts
Joined April 2011
emergist

Citypressure wrote:

When I try to login to Osu! , it stays still at the status "Connecting..."

I tried to create another account (Marith) to see if it was because of my account, but it appears it isn't.
But when you were registering, you must have seen "You agree that this is your first registered account."
BlackSEGA3002
1 post
Joined October 2011
BlackSEGA3002

mm201 wrote:

This issue pops up often with all the different network configurations about. To help keep the forum clean, all issues connecting to osu!'s ingame chat and multiplay system (Bancho) should be directed here.

Common solutions to this problem:
  1. Open TCP port 13381 and 13382 on any firewalls between yourself and the internet.
  2. On Vista+, try turning down UAC to a lower setting, running in XP SP2 compatability mode, or allowing osu! to run as administrator.
  3. Some peer blocking blacklists contain osu!'s servers for some reason. Please add an exception for 174.34.145.226, 208.94.116.253, and 216.6.228.50 if you are using one.
  4. Have you tried logging out and back in?
More solutions to come.
Hello, i´m having a problem in osu when i try to connect online it gets stuck in "logging in". can you please help me? :)
Carver61
15 posts
Joined March 2011
Carver61
Same problem here, i've reinstalled osu!, i've tried some basic stuff to solve it, nothing worked, it's still "loging in" for 2days now.
Also here's my ip address88.177.195.151
Anyone can help me please ? (sorry for my bad english ^^")
Pacchiri
1 post
Joined July 2012
Pacchiri
I'm having problems logging into the game. Whenever I try to login the logging in bubble on the bottom simply stays there animating for a very long time. I can only cancel it since it never logs me in. Sometimes instead of that I get a message saying Bancho authorization failed (or something along those lines) in a red bubble on the bottom right corner. I've opened both ports 13381 & 13382 on my firewall and am still unable to log in. I also tried to disable the firewall instead to see if that would help but it still wouldn't work. I've also reinstalled osu multiple times with the same result.

Am I unable to login perhaps because there are multiple users under the same IP address (or router) and not because of the ports? If so then there are actually three of us who simply want to try to play on osu together (the reason why I think this may be the problem is because I was the last one to sign up and having multiple accounts are against the rules). One of the computers seems to be fine and can login. That computer didn't need to have the firewall configured to open the ports, however. The other computer was also capable of logging in without opening ports too but for some reason after I tried logging in to it (which didn't work by the way) the one who was logged in first was incapable of logging back in and is experiencing the same thing as I am.
[Aggressor]
6 posts
Joined June 2012
[Aggressor]
I can`t loggin to Bancho
Exologist_old
4 posts
Joined July 2012
Exologist_old
Yeah, it just sits there for me trying to log in forever.
Amigopen
3 posts
Joined January 2012
Amigopen
all it says is Retrieving Data. I can see my scores, online users but i just can't get into the multiplayer servers :<[
Haykee
1 post
Joined October 2011
Haykee
Same here :s
Parusi
Parusi
i was able to playing yesterday and now i get wrong password error.
i type in my password good again and try to login again but it just keep saying logging in.
i cannot chat now with the friends i make before! :cry:
i change my password two times and still same error!
it just keep to try login and when i play a song and clear or quit it i see wrong password error.
i try everything in first post but that is not working.
what can i do to solve?
is because i have no flag?
zapsniff
7 posts
Joined December 2010
zapsniff
I have the same exact problem.. "Logging in..." but it's not ;P
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