With a recent surge in bans and publicly visible cheating, it's about time I clear up some things so everybody can have the knowledge to stay safe and to help keep osu! a fair game, where fun can be had without worrying about who is playing "legit" or not. I highly recommend (and hope) everyone reads this post and takes note.
I have been banned for cheating. I didn't cheat!
We ban using automated metrics combined with manual confirmation. We have not yet placed an incorrect ban for cheating. As with everything I do in life, I am absolutely meticulous about being 100% before any actions are taken. I am not out to stop legit people playing my game (what would be the point in that?).
My friend has been banned for cheating! They definitely wouldn't cheat! You are wrong!
It may be hard to come to terms with, but you will have to trust me on this. I know what I am doing and (unfortunately have to) spend a lot of time making sure my actions are warranted. If you still don't believe me, I would suggest reconsidering how much you trust other people. I am not trying to tear apart friendships here, but throughout running osu! I myself have learnt that nearly no one can be trusted. Even those you hold the closest and would never suspect could be acting behind closed curtains.
Prove that I/they were cheating! Tell us how you know!
Sorry but we can't do that. Giving away the countermeasures would make them useless in further detecting cheaters.
I'll make a video to prove my innocence!
Sorry but if you have been banned, we are already 100% sure you are cheating. A video will not help.
Okay, I give in and want to come clean.
Send an email to osu@ppy.sh and it will be considered depending on the seriousness of your offences, and your good standing history. Please understand these queries can take up to a week to reply to, as incoming support emails are high in volume and cheating responses are lower priority.
I found someone who is definitely cheating. I can tell by their replay/score! What should I do?
Stay calm. DON'T discuss their play in public chat. Don't give them undue attention or ask others to spectate them. Report their score on the beatmap info page (website) or use !report in in-game chat to send a message to moderators. Your help in spotting foul play is much appreciated. You can also send an email directly to osu@ppy.sh for a relatively fast response.
Is using specialised hardware counted as cheating?
Peripherals such as tablets and touchscreens are fine. Anything which decreases the skill required to play is not. This means that using multiple PCs, input splitters or anything of that kind is considered a no-no. Obviously, this is hard to monitor unless we are standing next to you, but if you have been accused of such practices, making a video (using a camera) of your play on a map may help clear the air.
If you have any other questions regarding cheating that are not listed above, please post them in this thread and I will add them to the list. Any other replies may be deleted.
I have been banned for cheating. I didn't cheat!
We ban using automated metrics combined with manual confirmation. We have not yet placed an incorrect ban for cheating. As with everything I do in life, I am absolutely meticulous about being 100% before any actions are taken. I am not out to stop legit people playing my game (what would be the point in that?).
My friend has been banned for cheating! They definitely wouldn't cheat! You are wrong!
It may be hard to come to terms with, but you will have to trust me on this. I know what I am doing and (unfortunately have to) spend a lot of time making sure my actions are warranted. If you still don't believe me, I would suggest reconsidering how much you trust other people. I am not trying to tear apart friendships here, but throughout running osu! I myself have learnt that nearly no one can be trusted. Even those you hold the closest and would never suspect could be acting behind closed curtains.
Prove that I/they were cheating! Tell us how you know!
Sorry but we can't do that. Giving away the countermeasures would make them useless in further detecting cheaters.
I'll make a video to prove my innocence!
Sorry but if you have been banned, we are already 100% sure you are cheating. A video will not help.
Okay, I give in and want to come clean.
Send an email to osu@ppy.sh and it will be considered depending on the seriousness of your offences, and your good standing history. Please understand these queries can take up to a week to reply to, as incoming support emails are high in volume and cheating responses are lower priority.
I found someone who is definitely cheating. I can tell by their replay/score! What should I do?
Stay calm. DON'T discuss their play in public chat. Don't give them undue attention or ask others to spectate them. Report their score on the beatmap info page (website) or use !report in in-game chat to send a message to moderators. Your help in spotting foul play is much appreciated. You can also send an email directly to osu@ppy.sh for a relatively fast response.
Is using specialised hardware counted as cheating?
Peripherals such as tablets and touchscreens are fine. Anything which decreases the skill required to play is not. This means that using multiple PCs, input splitters or anything of that kind is considered a no-no. Obviously, this is hard to monitor unless we are standing next to you, but if you have been accused of such practices, making a video (using a camera) of your play on a map may help clear the air.
If you have any other questions regarding cheating that are not listed above, please post them in this thread and I will add them to the list. Any other replies may be deleted.