1. osu!community
  2. osu!
  3. Help
  4. Resolved Issues
posted
Problem Details:
I am a little frustrated here. I bought 6 months of supporter multiple days ago and it still hasn't been activated on my account. I've already sent emails to accounts@ppy.sh yet I have not got a response when I emailed them multiple days ago. I do not have money laying around for it just to go to waste.


Video or screenshot showing the problem:
I would give you a screen shot of the PayPal transaction going through but I don't want my account stolen.


osu! version: 20170616.1 (latest)
posted
At this point, all you can do is wait for them to respond. They will, eventually.

By the way, make sure you have included a screenshot of the receipt in your mail.
posted

Nikosbks wrote:

At this point, all you can do is wait for them to respond. They will, eventually.

By the way, make sure you have included a screenshot of the receipt in your mail.
I resent an email to support@ppy.sh instead now with a receipt in hopes to get a faster response.
posted
No reply from any of the emails so far.
posted
It might take a day or more for them to reach out to you. Be patient please. :p
posted
i have the same problem here, no anserwers and no supporter tag after multiple days...
posted
Just be patient guys
posted
I've waited almost a week since this started sending emails to both support emails and nothing.
posted

Spedoinky wrote:

I've waited almost a week since this started sending emails to both support emails and nothing.
Should have waited a few hours more ;)

Everything seem good on your end now?
Please sign in to reply.