Right now the only thing that is said is "Problem Details" and "Video or screenshot showing the problem". Which is not bad on its own but in my opinion not that great either.
Problem details without any background information is not very useful and most of the time we would be flying blind trying to solve issues by just making users trying out different things. Or even ask if they even have a graphics card. Plus, not everyone uses the second line which is to provide a screenshot or video of the problem.
What I want is that we request the users with issues for more information by asking them to include any other details like their OS (sometimes a Mac user comes along and wasted some time by not stating they are on Mac and us beings try to solve them thinking they are on Windows), their graphics card, maybe graphics driver version, tablet make, etc.
Maybe say something like "Problem Details (including your specs and setup if possible):"
Problem details without any background information is not very useful and most of the time we would be flying blind trying to solve issues by just making users trying out different things. Or even ask if they even have a graphics card. Plus, not everyone uses the second line which is to provide a screenshot or video of the problem.
What I want is that we request the users with issues for more information by asking them to include any other details like their OS (sometimes a Mac user comes along and wasted some time by not stating they are on Mac and us beings try to solve them thinking they are on Windows), their graphics card, maybe graphics driver version, tablet make, etc.
Maybe say something like "Problem Details (including your specs and setup if possible):"