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[Archived] Unable to start osu! (resolved, but the cause remains unknown)

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hurricane5423
4 posts
Joined September 2022
Topic Starter
hurricane5423
Problem details:
When I try to start osu!, it starts updating, and the update seems to be successful. But the game doesn't start, and it creates a file named ".require_update" in the osu! folder.
Deleting the ".require_update" file before running osu!.exe or reinstalling the game doesn't solve the problem.
I did not find any record related to such a failed run in the Event Viewer.

This is the content of update_success.log:

2024-04-02T13:48:01: CallbackStatus updated to Checking
2024-04-02T13:48:01:
2024-04-02T13:48:01: Beginning update thread
2024-04-02T13:48:01: Stream: Stable40
2024-04-02T13:48:01:
2024-04-02T13:48:01: Running cleanup..
2024-04-02T13:48:01: Cleanup successful!
2024-04-02T13:48:01: Requesting update information...
2024-04-02T13:48:02: No changes to apply!
2024-04-02T13:48:02: Saving out global config
2024-04-02T13:48:02:
2024-04-02T13:48:02: Ending update thread with result: NoUpdate
2024-04-02T13:48:02:
2024-04-02T13:48:02: CallbackStatus updated to NoUpdate


Edit on 4/3:
It seems to be a problem with the graphics card driver.

My laptop model: HP 340 G4
Graphics card model: AMD Radeon™ R5 M430, Intel(R) HD Graphics 620

Using the AMD driver downloaded from the HP official website causes the above problem. However, using the latest driver downloaded from the AMD official website or using the integrated graphics card allows osu! to start normally.

I still don't know what caused this problem, but now I can access the game.

I hope this information can help others who are facing similar issues.
Last edited by hurricane5423 , edited 1 time in total.
UnboundMirror
64 posts
Joined March 2023
UnboundMirror
u shouldnt have deleted the update files before here so we can see what u meant about it
Blushing
Technical Support Team
2,880 posts
Joined February 2015
Blushing
update_success.log happens when the update is successful.

try holding shift when launching osu, a menu should open up where you can select a new release stream, select a new one and see if that somewhat fixes the issue.

If not then please copy and paste the contents of the update.log after this.
hurricane5423
4 posts
Joined September 2022
Topic Starter
hurricane5423

Blushing wrote:

update_success.log happens when the update is successful.

try holding shift when launching osu, a menu should open up where you can select a new release stream, select a new one and see if that somewhat fixes the issue.

If not then please copy and paste the contents of the update.log after this.
I hold shift when launching osu but no different things occurred.

When the updater window appears, an update.log file is created in the log folder. Its contents are:

2024-04-03T04:39:06: Force update requested

When the updater window automatically closes, the update.log also disappears.
Last edited by hurricane5423 , edited 1 time in total.
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