Problem details: when osu install, after count 10seconds osu occur "인터넷 연결을 확인해주세요" how to solve this problem


Video or screenshot showing the problem:


osu! version: Stable 20230101.2

Please post the update.log file from the Logs folder in your osu! install directory.

Death wrote:

Please post the update.log file from the Logs folder in your osu! install directory.

I send the link because , I don't know how to send the file.

file:///C:/Users/jwj77/OneDrive/%EB%B0%94%ED%83%95%20%ED%99%94%EB%A9%B4/update.log

We can't see it, please open that file with Notepad and copy the text inside the file and then paste it as a reply to this thread

- Marco - wrote:

We can't see it, please open that file with Notepad and copy the text inside the file and then paste it as a reply to this thread

2023-02-10T05:25:53: Force update requested
2023-02-10T05:25:54: CallbackStatus updated to Checking
2023-02-10T05:25:54:
2023-02-10T05:25:54: Beginning update thread
2023-02-10T05:25:54: Stream: Stable40
2023-02-10T05:25:54:
2023-02-10T05:25:54: Running cleanup..
2023-02-10T05:25:54: Cleanup successful!
2023-02-10T05:25:54: Requesting update information...
2023-02-10T05:25:54: System.Net.WebException: 원격 서버에서 (403) 사용할 수 없음 오류를 반환했습니다.
2023-02-10T05:25:54: 위치: #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-10T05:25:54: 위치: #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-10T05:25:54:
2023-02-10T05:25:54: Saving out global config
2023-02-10T05:25:54:
2023-02-10T05:25:54: Ending update thread with result: Error
2023-02-10T05:25:54:
2023-02-10T05:25:54: CallbackStatus updated to Error
2023-02-10T05:25:54: Running cleanup..
2023-02-10T05:25:54: Cleanup successful!
2023-02-10T05:25:54: Resetting update process
2023-02-10T05:25:54: Disabling threaded downloads
2023-02-10T05:25:59: CallbackStatus updated to Checking
2023-02-10T05:25:59:
2023-02-10T05:25:59: Beginning update thread
2023-02-10T05:25:59: Stream: Stable40
2023-02-10T05:25:59:
2023-02-10T05:25:59: Running cleanup..
2023-02-10T05:25:59: Cleanup successful!
2023-02-10T05:25:59: Requesting update information...
2023-02-10T05:26:00: System.Net.WebException: 원격 서버에서 (403) 사용할 수 없음 오류를 반환했습니다.
2023-02-10T05:26:00: 위치: #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-10T05:26:00: 위치: #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-10T05:26:00:
2023-02-10T05:26:00: Saving out global config
2023-02-10T05:26:00:
2023-02-10T05:26:00: Ending update thread with result: Error
2023-02-10T05:26:00:
2023-02-10T05:26:00: CallbackStatus updated to Error
2023-02-10T05:26:00: Running cleanup..
2023-02-10T05:26:00: Cleanup successful!
2023-02-10T05:26:00: Resetting update process
2023-02-10T05:26:05: CallbackStatus updated to Checking
2023-02-10T05:26:05:
2023-02-10T05:26:05: Beginning update thread
2023-02-10T05:26:05: Stream: Stable40
2023-02-10T05:26:05:
2023-02-10T05:26:05: Running cleanup..
2023-02-10T05:26:05: Cleanup successful!
2023-02-10T05:26:05: Requesting update information...
2023-02-10T05:26:06: System.Net.WebException: 원격 서버에서 (403) 사용할 수 없음 오류를 반환했습니다.
2023-02-10T05:26:06: 위치: #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-10T05:26:06: 위치: #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-10T05:26:06:
2023-02-10T05:26:06: Saving out global config
2023-02-10T05:26:06:
2023-02-10T05:26:06: Ending update thread with result: Error
2023-02-10T05:26:06:
2023-02-10T05:26:06: CallbackStatus updated to Error
2023-02-10T05:26:06: Running cleanup..
2023-02-10T05:26:06: Cleanup successful!
2023-02-10T05:26:06: Resetting update process
2023-02-10T05:26:16: CallbackStatus updated to Checking
2023-02-10T05:26:16:
2023-02-10T05:26:16: Beginning update thread
2023-02-10T05:26:16: Stream: Stable40
2023-02-10T05:26:16:
2023-02-10T05:26:16: Running cleanup..
2023-02-10T05:26:16: Cleanup successful!
2023-02-10T05:26:16: Requesting update information...
2023-02-10T05:26:16: System.Net.WebException: 원격 서버에서 (403) 사용할 수 없음 오류를 반환했습니다.
2023-02-10T05:26:16: 위치: #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-10T05:26:16: 위치: #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-10T05:26:16:
2023-02-10T05:26:16: Saving out global config
2023-02-10T05:26:16:
2023-02-10T05:26:16: Ending update thread with result: Error
2023-02-10T05:26:16:
2023-02-10T05:26:16: CallbackStatus updated to Error
2023-02-10T05:26:16: Running cleanup..
2023-02-10T05:26:16: Cleanup successful!
2023-02-10T05:26:16: Resetting update process
2023-02-10T05:26:29: CallbackStatus updated to Checking
2023-02-10T05:26:29:
2023-02-10T05:26:29: Beginning update thread
2023-02-10T05:26:29: Stream: Stable40
2023-02-10T05:26:29:
2023-02-10T05:26:29: Running cleanup..
2023-02-10T05:26:29: Cleanup successful!
2023-02-10T05:26:29: Requesting update information...
2023-02-10T05:26:29: System.Net.WebException: 원격 서버에서 (403) 사용할 수 없음 오류를 반환했습니다.
2023-02-10T05:26:29: 위치: #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-10T05:26:29: 위치: #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-10T05:26:29:
2023-02-10T05:26:29: Saving out global config
2023-02-10T05:26:29:
2023-02-10T05:26:29: Ending update thread with result: Error
2023-02-10T05:26:29:
2023-02-10T05:26:29: CallbackStatus updated to Error
2023-02-10T05:26:29: Running cleanup..
2023-02-10T05:26:29: Cleanup successful!
2023-02-10T05:26:29: Resetting update process
2023-02-10T05:26:46: CallbackStatus updated to Checking
2023-02-10T05:26:46:
2023-02-10T05:26:46: Beginning update thread
2023-02-10T05:26:46: Stream: Stable40
2023-02-10T05:26:46:
2023-02-10T05:26:46: Running cleanup..
2023-02-10T05:26:46: Cleanup successful!
2023-02-10T05:26:46: Requesting update information...
2023-02-10T05:26:46: System.Net.WebException: 원격 서버에서 (403) 사용할 수 없음 오류를 반환했습니다.
2023-02-10T05:26:46: 위치: #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-10T05:26:46: 위치: #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-10T05:26:46:
2023-02-10T05:26:46: Saving out global config
2023-02-10T05:26:46:
2023-02-10T05:26:46: Ending update thread with result: Error
2023-02-10T05:26:46:
2023-02-10T05:26:46: CallbackStatus updated to Error
2023-02-10T05:26:46: Running cleanup..
2023-02-10T05:26:46: Cleanup successful!
2023-02-10T05:26:46: Resetting update process
2023-02-10T05:27:11: CallbackStatus updated to Checking
2023-02-10T05:27:11:
2023-02-10T05:27:11: Beginning update thread
2023-02-10T05:27:11: Stream: Stable40
2023-02-10T05:27:11:
2023-02-10T05:27:11: Running cleanup..
2023-02-10T05:27:11: Cleanup successful!
2023-02-10T05:27:11: Requesting update information...
2023-02-10T05:27:11: System.Net.WebException: 원격 서버에서 (403) 사용할 수 없음 오류를 반환했습니다.
2023-02-10T05:27:11: 위치: #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-10T05:27:11: 위치: #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-10T05:27:11:
2023-02-10T05:27:11: Saving out global config
2023-02-10T05:27:11:
2023-02-10T05:27:11: Ending update thread with result: Error
2023-02-10T05:27:11:
2023-02-10T05:27:11: CallbackStatus updated to Error
2023-02-10T05:27:11: Running cleanup..
2023-02-10T05:27:11: Cleanup successful!
2023-02-10T05:27:11: Resetting update process
2023-02-10T05:27:54: CallbackStatus updated to Checking
2023-02-10T05:27:54:
2023-02-10T05:27:54: Beginning update thread
2023-02-10T05:27:54: Stream: Stable40
2023-02-10T05:27:54:
2023-02-10T05:27:54: Running cleanup..
2023-02-10T05:27:54: Cleanup successful!
2023-02-10T05:27:54: Requesting update information...
2023-02-10T05:27:55: System.Net.WebException: 원격 서버에서 (403) 사용할 수 없음 오류를 반환했습니다.
2023-02-10T05:27:55: 위치: #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-10T05:27:55: 위치: #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-10T05:27:55:
2023-02-10T05:27:55: Saving out global config
2023-02-10T05:27:55:
2023-02-10T05:27:55: Ending update thread with result: Error
2023-02-10T05:27:55:
2023-02-10T05:27:55: CallbackStatus updated to Error
2023-02-10T05:27:55: Running cleanup..
2023-02-10T05:27:55: Cleanup successful!
2023-02-10T05:27:55: Resetting update process
2023-02-10T05:29:14: CallbackStatus updated to Checking
2023-02-10T05:29:14:
2023-02-10T05:29:14: Beginning update thread
2023-02-10T05:29:14: Stream: Stable40
2023-02-10T05:29:14:
2023-02-10T05:29:14: Running cleanup..
2023-02-10T05:29:14: Cleanup successful!
2023-02-10T05:29:14: Requesting update information...
2023-02-10T05:29:14: System.Net.WebException: 원격 서버에서 (403) 사용할 수 없음 오류를 반환했습니다.
2023-02-10T05:29:14: 위치: #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-10T05:29:14: 위치: #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-10T05:29:14:
2023-02-10T05:29:14: Saving out global config
2023-02-10T05:29:14:
2023-02-10T05:29:14: Ending update thread with result: Error
2023-02-10T05:29:14:
2023-02-10T05:29:14: CallbackStatus updated to Error
2023-02-10T05:29:14: Running cleanup..
2023-02-10T05:29:14: Cleanup successful!
2023-02-10T05:29:14: Resetting update process
2023-02-10T05:31:28: CallbackStatus updated to Checking
2023-02-10T05:31:28:
2023-02-10T05:31:28: Beginning update thread
2023-02-10T05:31:28: Stream: Stable40
2023-02-10T05:31:28:
2023-02-10T05:31:28: Running cleanup..
2023-02-10T05:31:28: Cleanup successful!
2023-02-10T05:31:28: Requesting update information...
2023-02-10T05:31:29: System.Net.WebException: 원격 서버에서 (403) 사용할 수 없음 오류를 반환했습니다.
2023-02-10T05:31:29: 위치: #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-10T05:31:29: 위치: #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-10T05:31:29:
2023-02-10T05:31:29: Saving out global config
2023-02-10T05:31:29:
2023-02-10T05:31:29: Ending update thread with result: Error
2023-02-10T05:31:29:
2023-02-10T05:31:29: CallbackStatus updated to Error
2023-02-10T05:31:29: Running cleanup..
2023-02-10T05:31:29: Cleanup successful!
2023-02-10T05:31:29: Resetting update process
2023-02-11T05:17:50: CallbackStatus updated to Checking
2023-02-11T05:17:50:
2023-02-11T05:17:50: Beginning update thread
2023-02-11T05:17:50: Stream: Stable40
2023-02-11T05:17:50:
2023-02-11T05:17:50: Running cleanup..
2023-02-11T05:17:50: Cleanup successful!
2023-02-11T05:17:50: Requesting update information...
2023-02-11T05:17:51: System.Net.WebException: 원격 서버에서 (403) 사용할 수 없음 오류를 반환했습니다.
2023-02-11T05:17:51: 위치: #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-11T05:17:51: 위치: #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-11T05:17:51:
2023-02-11T05:17:51: Saving out global config
2023-02-11T05:17:51:
2023-02-11T05:17:51: Ending update thread with result: Error
2023-02-11T05:17:51:
2023-02-11T05:17:51: CallbackStatus updated to Error
2023-02-11T05:17:51: Running cleanup..
2023-02-11T05:17:51: Cleanup successful!
2023-02-11T05:17:51: Resetting update process
2023-02-11T05:17:51: Disabling threaded downloads
2023-02-11T05:17:56: CallbackStatus updated to Checking
2023-02-11T05:17:56:
2023-02-11T05:17:56: Beginning update thread
2023-02-11T05:17:56: Stream: Stable40
2023-02-11T05:17:56:
2023-02-11T05:17:56: Running cleanup..
2023-02-11T05:17:56: Cleanup successful!
2023-02-11T05:17:56: Requesting update information...
2023-02-11T05:17:56: System.Net.WebException: 원격 서버에서 (403) 사용할 수 없음 오류를 반환했습니다.
2023-02-11T05:17:56: 위치: #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-11T05:17:56: 위치: #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-11T05:17:56:
2023-02-11T05:17:56: Saving out global config
2023-02-11T05:17:56:
2023-02-11T05:17:56: Ending update thread with result: Error
2023-02-11T05:17:56:
2023-02-11T05:17:56: CallbackStatus updated to Error
2023-02-11T05:17:56: Running cleanup..
2023-02-11T05:17:56: Cleanup successful!
2023-02-11T05:17:56: Resetting update process
2023-02-11T05:18:01: CallbackStatus updated to Checking
2023-02-11T05:18:01:
2023-02-11T05:18:01: Beginning update thread
2023-02-11T05:18:01: Stream: Stable40
2023-02-11T05:18:01:
2023-02-11T05:18:01: Running cleanup..
2023-02-11T05:18:01: Cleanup successful!
2023-02-11T05:18:01: Requesting update information...
2023-02-11T05:18:02: System.Net.WebException: 원격 서버에서 (403) 사용할 수 없음 오류를 반환했습니다.
2023-02-11T05:18:02: 위치: #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-11T05:18:02: 위치: #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-11T05:18:02:
2023-02-11T05:18:02: Saving out global config
2023-02-11T05:18:02:
2023-02-11T05:18:02: Ending update thread with result: Error
2023-02-11T05:18:02:
2023-02-11T05:18:02: CallbackStatus updated to Error
2023-02-11T05:18:02: Running cleanup..
2023-02-11T05:18:02: Cleanup successful!
2023-02-11T05:18:02: Resetting update process
2023-02-11T05:18:08: CallbackStatus updated to Checking
2023-02-11T05:18:08:
2023-02-11T05:18:08: Beginning update thread
2023-02-11T05:18:08: Stream: Stable40
2023-02-11T05:18:08:
2023-02-11T05:18:08: Running cleanup..
2023-02-11T05:18:08: Cleanup successful!
2023-02-11T05:18:08: Requesting update information...
2023-02-11T05:18:08: System.Net.WebException: 원격 서버에서 (403) 사용할 수 없음 오류를 반환했습니다.
2023-02-11T05:18:08: 위치: #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-11T05:18:08: 위치: #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-11T05:18:08:
2023-02-11T05:18:08: Saving out global config
2023-02-11T05:18:08:
2023-02-11T05:18:08: Ending update thread with result: Error
2023-02-11T05:18:08:
2023-02-11T05:18:08: CallbackStatus updated to Error
2023-02-11T05:18:08: Running cleanup..
2023-02-11T05:18:08: Cleanup successful!
2023-02-11T05:18:08: Resetting update process
2023-02-11T05:18:18: CallbackStatus updated to Checking
2023-02-11T05:18:18:
2023-02-11T05:18:18: Beginning update thread
2023-02-11T05:18:18: Stream: Stable40
2023-02-11T05:18:18:
2023-02-11T05:18:18: Running cleanup..
2023-02-11T05:18:18: Cleanup successful!
2023-02-11T05:18:18: Requesting update information...
2023-02-11T05:18:18: System.Net.WebException: 원격 서버에서 (403) 사용할 수 없음 오류를 반환했습니다.
2023-02-11T05:18:18: 위치: #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-11T05:18:18: 위치: #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-11T05:18:18:
2023-02-11T05:18:18: Saving out global config
2023-02-11T05:18:18:
2023-02-11T05:18:18: Ending update thread with result: Error
2023-02-11T05:18:18:
2023-02-11T05:18:18: CallbackStatus updated to Error
2023-02-11T05:18:18: Running cleanup..
2023-02-11T05:18:18: Cleanup successful!
2023-02-11T05:18:18: Resetting update process
2023-02-11T05:18:36: CallbackStatus updated to Checking
2023-02-11T05:18:36:
2023-02-11T05:18:36: Beginning update thread
2023-02-11T05:18:36: Stream: Stable40
2023-02-11T05:18:36:
2023-02-11T05:18:36: Running cleanup..
2023-02-11T05:18:36: Cleanup successful!
2023-02-11T05:18:36: Requesting update information...
2023-02-11T05:18:36: System.Net.WebException: 원격 서버에서 (403) 사용할 수 없음 오류를 반환했습니다.
2023-02-11T05:18:36: 위치: #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-11T05:18:36: 위치: #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-11T05:18:36:
2023-02-11T05:18:36: Saving out global config
2023-02-11T05:18:36:
2023-02-11T05:18:36: Ending update thread with result: Error
2023-02-11T05:18:36:
2023-02-11T05:18:36: CallbackStatus updated to Error
2023-02-11T05:18:36: Running cleanup..
2023-02-11T05:18:36: Cleanup successful!
2023-02-11T05:18:36: Resetting update process

Your IP was probably blocked for some reason.

Depending on your ISP, your IP address might change if you turn your router off for a few hours and then turn it on again. If you get a new IP after doing this, you should be able to connect again.

If that doesn't make your IP change, please contact your ISP and they will likely help you change it.

- Marco - wrote:

Your IP was probably blocked for some reason.

Depending on your ISP, your IP address might change if you turn your router off for a few hours and then turn it on again. If you get a new IP after doing this, you should be able to connect again.

If that doesn't make your IP change, please contact your ISP and they will likely help you change it.

thanks