Problem details: When I try downloading osu! it says Im not connected on internet and keep saying to verify connection, but im already conneted to internet, I made every single test of internet, only osu says Im not connected


osu! version: Stable 20230206 (latest)

Please post the contents of the update.log file inside the Logs folder (the default location is C:\Users\<Username>\AppData\Local\osu!)

- Marco - wrote:

Please post the contents of the update.log file inside the Logs folder (the default location is C:\Users\<Username>\AppData\Local\osu!)

2023-02-08T22:56:14: Force update requested
2023-02-08T22:56:27: CallbackStatus updated to Checking
2023-02-08T22:56:27:
2023-02-08T22:56:27: Beginning update thread
2023-02-08T22:56:27: Stream: Stable40
2023-02-08T22:56:27:
2023-02-08T22:56:28: Running cleanup..
2023-02-08T22:56:28: Cleanup successful!
2023-02-08T22:56:28: Requesting update information...
2023-02-08T22:56:33: System.Net.WebException: O servidor remoto retornou um erro: (403) Proibido.
2023-02-08T22:56:33: em #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-08T22:56:33: em #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-08T22:56:33:
2023-02-08T22:56:33: Saving out global config
2023-02-08T22:56:33:
2023-02-08T22:56:33: Ending update thread with result: Error
2023-02-08T22:56:33:
2023-02-08T22:56:33: CallbackStatus updated to Error
2023-02-08T22:56:33: Running cleanup..
2023-02-08T22:56:33: Cleanup successful!
2023-02-08T22:56:33: Resetting update process
2023-02-08T22:56:33: Disabling threaded downloads
2023-02-08T22:56:38: CallbackStatus updated to Checking
2023-02-08T22:56:38:
2023-02-08T22:56:38: Beginning update thread
2023-02-08T22:56:38: Stream: Stable40
2023-02-08T22:56:38:
2023-02-08T22:56:38: Running cleanup..
2023-02-08T22:56:38: Cleanup successful!
2023-02-08T22:56:38: Requesting update information...
2023-02-08T22:56:38: System.Net.WebException: O servidor remoto retornou um erro: (403) Proibido.
2023-02-08T22:56:38: em #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-08T22:56:38: em #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-08T22:56:38:
2023-02-08T22:56:38: Saving out global config
2023-02-08T22:56:38:
2023-02-08T22:56:38: Ending update thread with result: Error
2023-02-08T22:56:38:
2023-02-08T22:56:38: CallbackStatus updated to Error
2023-02-08T22:56:38: Running cleanup..
2023-02-08T22:56:38: Cleanup successful!
2023-02-08T22:56:38: Resetting update process
2023-02-08T22:56:44: CallbackStatus updated to Checking
2023-02-08T22:56:44:
2023-02-08T22:56:44: Beginning update thread
2023-02-08T22:56:44: Stream: Stable40
2023-02-08T22:56:44:
2023-02-08T22:56:44: Running cleanup..
2023-02-08T22:56:44: Cleanup successful!
2023-02-08T22:56:44: Requesting update information...
2023-02-08T22:56:44: System.Net.WebException: O servidor remoto retornou um erro: (403) Proibido.
2023-02-08T22:56:44: em #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-08T22:56:44: em #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-08T22:56:44:
2023-02-08T22:56:44: Saving out global config
2023-02-08T22:56:44:
2023-02-08T22:56:44: Ending update thread with result: Error
2023-02-08T22:56:44:
2023-02-08T22:56:44: CallbackStatus updated to Error
2023-02-08T22:56:44: Running cleanup..
2023-02-08T22:56:44: Cleanup successful!
2023-02-08T22:56:44: Resetting update process
2023-02-08T22:56:52: CallbackStatus updated to Checking
2023-02-08T22:56:52:
2023-02-08T22:56:52: Beginning update thread
2023-02-08T22:56:52: Stream: Stable40
2023-02-08T22:56:52:
2023-02-08T22:56:52: Running cleanup..
2023-02-08T22:56:52: Cleanup successful!
2023-02-08T22:56:52: Requesting update information...
2023-02-08T22:56:52: System.Net.WebException: O servidor remoto retornou um erro: (403) Proibido.
2023-02-08T22:56:52: em #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-08T22:56:52: em #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-08T22:56:52:
2023-02-08T22:56:52: Saving out global config
2023-02-08T22:56:52:
2023-02-08T22:56:52: Ending update thread with result: Error
2023-02-08T22:56:52:
2023-02-08T22:56:52: CallbackStatus updated to Error
2023-02-08T22:56:52: Running cleanup..
2023-02-08T22:56:52: Cleanup successful!
2023-02-08T22:56:52: Resetting update process
2023-02-08T22:57:01: CallbackStatus updated to Checking
2023-02-08T22:57:01:
2023-02-08T22:57:01: Beginning update thread
2023-02-08T22:57:01: Stream: Stable40
2023-02-08T22:57:01:
2023-02-08T22:57:01: Running cleanup..
2023-02-08T22:57:01: Cleanup successful!
2023-02-08T22:57:01: Requesting update information...
2023-02-08T22:57:01: System.Net.WebException: O servidor remoto retornou um erro: (403) Proibido.
2023-02-08T22:57:01: em #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-08T22:57:01: em #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-08T22:57:01:
2023-02-08T22:57:01: Saving out global config
2023-02-08T22:57:01:
2023-02-08T22:57:01: Ending update thread with result: Error
2023-02-08T22:57:01:
2023-02-08T22:57:01: CallbackStatus updated to Error
2023-02-08T22:57:01: Running cleanup..
2023-02-08T22:57:01: Cleanup successful!
2023-02-08T22:57:01: Resetting update process
2023-02-08T22:57:14: CallbackStatus updated to Checking
2023-02-08T22:57:14:
2023-02-08T22:57:14: Beginning update thread
2023-02-08T22:57:14: Stream: Stable40
2023-02-08T22:57:14:
2023-02-08T22:57:14: Running cleanup..
2023-02-08T22:57:14: Cleanup successful!
2023-02-08T22:57:14: Requesting update information...
2023-02-08T22:57:14: System.Net.WebException: O servidor remoto retornou um erro: (403) Proibido.
2023-02-08T22:57:14: em #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-08T22:57:14: em #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-08T22:57:14:
2023-02-08T22:57:14: Saving out global config
2023-02-08T22:57:14:
2023-02-08T22:57:14: Ending update thread with result: Error
2023-02-08T22:57:14:
2023-02-08T22:57:14: CallbackStatus updated to Error
2023-02-08T22:57:14: Running cleanup..
2023-02-08T22:57:14: Cleanup successful!
2023-02-08T22:57:14: Resetting update process
2023-02-08T22:57:33: CallbackStatus updated to Checking
2023-02-08T22:57:33:
2023-02-08T22:57:33: Beginning update thread
2023-02-08T22:57:33: Stream: Stable40
2023-02-08T22:57:33:
2023-02-08T22:57:33: Running cleanup..
2023-02-08T22:57:33: Cleanup successful!
2023-02-08T22:57:33: Requesting update information...
2023-02-08T22:57:33: System.Net.WebException: O servidor remoto retornou um erro: (403) Proibido.
2023-02-08T22:57:33: em #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-08T22:57:33: em #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-08T22:57:33:
2023-02-08T22:57:33: Saving out global config
2023-02-08T22:57:33:
2023-02-08T22:57:33: Ending update thread with result: Error
2023-02-08T22:57:33:
2023-02-08T22:57:33: CallbackStatus updated to Error
2023-02-08T22:57:33: Running cleanup..
2023-02-08T22:57:33: Cleanup successful!
2023-02-08T22:57:33: Resetting update process
2023-02-08T22:58:10: CallbackStatus updated to Checking
2023-02-08T22:58:10:
2023-02-08T22:58:10: Beginning update thread
2023-02-08T22:58:10: Stream: Stable40
2023-02-08T22:58:10:
2023-02-08T22:58:10: Running cleanup..
2023-02-08T22:58:10: Cleanup successful!
2023-02-08T22:58:10: Requesting update information...
2023-02-08T22:58:10: System.Net.WebException: O servidor remoto retornou um erro: (403) Proibido.
2023-02-08T22:58:10: em #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-08T22:58:10: em #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-08T22:58:10:
2023-02-08T22:58:10: Saving out global config
2023-02-08T22:58:10:
2023-02-08T22:58:10: Ending update thread with result: Error
2023-02-08T22:58:10:
2023-02-08T22:58:10: CallbackStatus updated to Error
2023-02-08T22:58:10: Running cleanup..
2023-02-08T22:58:10: Cleanup successful!
2023-02-08T22:58:10: Resetting update process
2023-02-08T22:59:13: Force update requested
2023-02-08T22:59:13: CallbackStatus updated to Checking
2023-02-08T22:59:13:
2023-02-08T22:59:13: Beginning update thread
2023-02-08T22:59:13: Stream: Stable40
2023-02-08T22:59:13:
2023-02-08T22:59:13: Running cleanup..
2023-02-08T22:59:13: Cleanup successful!
2023-02-08T22:59:13: Requesting update information...
2023-02-08T22:59:13: System.Net.WebException: O servidor remoto retornou um erro: (403) Proibido.
2023-02-08T22:59:13: em #=zCTrMBYGj1RcprRsLGFFGdRc=.#=zHhyiFjEMXrVc()
2023-02-08T22:59:13: em #=zbcTegbFQ9iGxSstdNdCkXbA=.#=zRFCxtPw=()
2023-02-08T22:59:13:
2023-02-08T22:59:13: Saving out global config
2023-02-08T22:59:13:
2023-02-08T22:59:13: Ending update thread with result: Error
2023-02-08T22:59:13:
2023-02-08T22:59:13: CallbackStatus updated to Error
2023-02-08T22:59:13: Running cleanup..
2023-02-08T22:59:13: Cleanup successful!
2023-02-08T22:59:13: Resetting update process
2023-02-08T22:59:13: Disabling threaded downloads

Your IP was probably blocked for some reason.

Depending on your ISP, your IP address might change if you turn your router off for a few hours and then turn it on again. If you get a new IP after doing this, you should be able to connect again.

If that doesn't make your IP change, please contact your ISP and they will likely help you change it.

Blushing wrote:

Your IP was probably blocked for some reason.

Depending on your ISP, your IP address might change if you turn your router off for a few hours and then turn it on again. If you get a new IP after doing this, you should be able to connect again.

If that doesn't make your IP change, please contact your ISP and they will likely help you change it.

Ok, ty