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[Archived] Osu! can't Update error - Osu! não consigo atualizar

posted
Total Posts
8
rgnwld
2 posts
Joined March 2020
Topic Starter
rgnwld
So i got a new computer and can't install osu!.
When i start the installation process, it just stop and says that i got an internet connection error but everything is just fine.
I tried a lot to fix this but nothing works.

Então, arrumei um computador novo e não consigo instalar o osu!
Quando começo a instalação, ele simplesmente para e diz que eu to com um erro de internet.
Já tentei de tudo mas nada deu certo.

Ceotom
2,335 posts
Joined April 2019
Ceotom
Open your osu! install directory (C:\Users\<Your username>\AppData\local\osu! by default) go to Logs and upload update.log.
TheMarux
3 posts
Joined September 2019
TheMarux
I have the same problem.

2020-03-14T13:54:26: CallbackStatus updated to Checking
2020-03-14T13:54:26:
2020-03-14T13:54:26: Beginning update thread
2020-03-14T13:54:26: Stream: Stable40
2020-03-14T13:54:26:
2020-03-14T13:54:26: Running cleanup..
2020-03-14T13:54:26: Cleanup successful!
2020-03-14T13:54:26: Requesting update information...
2020-03-14T13:54:26: System.Net.WebException: The remote server returned an error: (403) Forbidden.
2020-03-14T13:54:26: v #=zT4V1W9Om2nfgzT4ptpIGCsE=.#=zkEEwD43z$b1O()
2020-03-14T13:54:26: v #=zXRXOAJGqT2C9Oo$QFQYxVPU=.#=zV021krM=()
2020-03-14T13:54:26:
2020-03-14T13:54:26: Saving out global config
2020-03-14T13:54:26:
2020-03-14T13:54:26: Ending update thread with result: Error
2020-03-14T13:54:26:
2020-03-14T13:54:26: CallbackStatus updated to Error
2020-03-14T13:54:26: Running cleanup..
2020-03-14T13:54:26: Cleanup successful!
2020-03-14T13:54:26: Resetting update process
2020-03-14T13:54:26: Disabling threaded downloads
2020-03-14T13:54:31: CallbackStatus updated to Checking
2020-03-14T13:54:31:
2020-03-14T13:54:31: Beginning update thread
2020-03-14T13:54:31: Stream: Stable40
2020-03-14T13:54:31:
2020-03-14T13:54:31: Running cleanup..
2020-03-14T13:54:31: Cleanup successful!
2020-03-14T13:54:31: Requesting update information...
2020-03-14T13:54:31: System.Net.WebException: The remote server returned an error: (403) Forbidden.
2020-03-14T13:54:31: v #=zT4V1W9Om2nfgzT4ptpIGCsE=.#=zkEEwD43z$b1O()
2020-03-14T13:54:31: v #=zXRXOAJGqT2C9Oo$QFQYxVPU=.#=zV021krM=()
2020-03-14T13:54:31:
2020-03-14T13:54:31: Saving out global config
2020-03-14T13:54:31:
2020-03-14T13:54:31: Ending update thread with result: Error
2020-03-14T13:54:31:
2020-03-14T13:54:31: CallbackStatus updated to Error
2020-03-14T13:54:31: Running cleanup..
2020-03-14T13:54:31: Cleanup successful!
2020-03-14T13:54:31: Resetting update process
2020-03-14T14:01:32: CallbackStatus updated to Checking
2020-03-14T14:01:32:
2020-03-14T14:01:32: Beginning update thread
2020-03-14T14:01:32: Stream: Stable40
2020-03-14T14:01:32:
2020-03-14T14:01:32: Running cleanup..
2020-03-14T14:01:32: Cleanup successful!
2020-03-14T14:01:32: Requesting update information...
2020-03-14T14:01:32: System.Net.WebException: The remote server returned an error: (403) Forbidden.
2020-03-14T14:01:32: v #=zT4V1W9Om2nfgzT4ptpIGCsE=.#=zkEEwD43z$b1O()
2020-03-14T14:01:32: v #=zXRXOAJGqT2C9Oo$QFQYxVPU=.#=zV021krM=()
2020-03-14T14:01:32:
2020-03-14T14:01:32: Saving out global config
2020-03-14T14:01:32:
2020-03-14T14:01:32: Ending update thread with result: Error
2020-03-14T14:01:32:
2020-03-14T14:01:32: CallbackStatus updated to Error
2020-03-14T14:01:32: Running cleanup..
2020-03-14T14:01:32: Cleanup successful!
2020-03-14T14:01:32: Resetting update process
2020-03-14T14:01:32: Disabling threaded downloads
Ceotom
2,335 posts
Joined April 2019
Ceotom
Send email to accounts@ppy.sh with this problem
TheMarux
3 posts
Joined September 2019
TheMarux
Ok thank you
rgnwld
2 posts
Joined March 2020
Topic Starter
rgnwld

TheMarux wrote:

Ok thank you

Did they solve it?

TheMarux wrote:

I have the same problem.

2020-03-14T13:54:26: CallbackStatus updated to Checking
2020-03-14T13:54:26:
2020-03-14T13:54:26: Beginning update thread
2020-03-14T13:54:26: Stream: Stable40
2020-03-14T13:54:26:
2020-03-14T13:54:26: Running cleanup..
2020-03-14T13:54:26: Cleanup successful!
2020-03-14T13:54:26: Requesting update information...
2020-03-14T13:54:26: System.Net.WebException: The remote server returned an error: (403) Forbidden.
2020-03-14T13:54:26: v #=zT4V1W9Om2nfgzT4ptpIGCsE=.#=zkEEwD43z$b1O()
2020-03-14T13:54:26: v #=zXRXOAJGqT2C9Oo$QFQYxVPU=.#=zV021krM=()
2020-03-14T13:54:26:
2020-03-14T13:54:26: Saving out global config
2020-03-14T13:54:26:
2020-03-14T13:54:26: Ending update thread with result: Error
2020-03-14T13:54:26:
2020-03-14T13:54:26: CallbackStatus updated to Error
2020-03-14T13:54:26: Running cleanup..
2020-03-14T13:54:26: Cleanup successful!
2020-03-14T13:54:26: Resetting update process
2020-03-14T13:54:26: Disabling threaded downloads
2020-03-14T13:54:31: CallbackStatus updated to Checking
2020-03-14T13:54:31:
2020-03-14T13:54:31: Beginning update thread
2020-03-14T13:54:31: Stream: Stable40
2020-03-14T13:54:31:
2020-03-14T13:54:31: Running cleanup..
2020-03-14T13:54:31: Cleanup successful!
2020-03-14T13:54:31: Requesting update information...
2020-03-14T13:54:31: System.Net.WebException: The remote server returned an error: (403) Forbidden.
2020-03-14T13:54:31: v #=zT4V1W9Om2nfgzT4ptpIGCsE=.#=zkEEwD43z$b1O()
2020-03-14T13:54:31: v #=zXRXOAJGqT2C9Oo$QFQYxVPU=.#=zV021krM=()
2020-03-14T13:54:31:
2020-03-14T13:54:31: Saving out global config
2020-03-14T13:54:31:
2020-03-14T13:54:31: Ending update thread with result: Error
2020-03-14T13:54:31:
2020-03-14T13:54:31: CallbackStatus updated to Error
2020-03-14T13:54:31: Running cleanup..
2020-03-14T13:54:31: Cleanup successful!
2020-03-14T13:54:31: Resetting update process
2020-03-14T14:01:32: CallbackStatus updated to Checking
2020-03-14T14:01:32:
2020-03-14T14:01:32: Beginning update thread
2020-03-14T14:01:32: Stream: Stable40
2020-03-14T14:01:32:
2020-03-14T14:01:32: Running cleanup..
2020-03-14T14:01:32: Cleanup successful!
2020-03-14T14:01:32: Requesting update information...
2020-03-14T14:01:32: System.Net.WebException: The remote server returned an error: (403) Forbidden.
2020-03-14T14:01:32: v #=zT4V1W9Om2nfgzT4ptpIGCsE=.#=zkEEwD43z$b1O()
2020-03-14T14:01:32: v #=zXRXOAJGqT2C9Oo$QFQYxVPU=.#=zV021krM=()
2020-03-14T14:01:32:
2020-03-14T14:01:32: Saving out global config
2020-03-14T14:01:32:
2020-03-14T14:01:32: Ending update thread with result: Error
2020-03-14T14:01:32:
2020-03-14T14:01:32: CallbackStatus updated to Error
2020-03-14T14:01:32: Running cleanup..
2020-03-14T14:01:32: Cleanup successful!
2020-03-14T14:01:32: Resetting update process
2020-03-14T14:01:32: Disabling threaded downloads


Yep, that's whats happening with me too.

Did they solve it?
Last edited by rgnwld , edited 2 times in total.
Death
Technical Support Team
20,477 posts
Joined September 2013
Death
Can you actually post your own log file please? For all we know it could be something else.

If the error is not identical to the error in the log that was posted, it could be fixable via other means. If it is truly the same, then you'll need to send an email to resolve it either way. They'll also probably ask you for the log anyway, so you are going to need to get it in any case.
Last edited by Death , edited 1 time in total.
TheMarux
3 posts
Joined September 2019
TheMarux
They told me that it will get fixed by itself after a few days.
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