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[Archived] Avatars not visible in client

posted
Total Posts
38
Shiirn
2,896 posts
Joined August 2010
Topic Starter
Shiirn
Problem Details:
I'm not able to see avatars of anyone, including myself, while in client. I know this isn't an internet-based problem as I have <1% packet loss, 55mbps down and <50ms ping to osu servers.

This has been this way at all times since the initial install of this client (circa 4-5 months ago). I am using the same PC as I did from a few years ago, but uninstalled the client back then.

I've tried multiple different client builds to no effect. It's not a major problem as everything else works perfectly, it's just really weird that not a single avatar has been visible, ever.


Video or screenshot showing the problem:
Screen


osu! version: 20151228.2
Pawsu
osu! Alumni
5,213 posts
Joined February 2013
Pawsu
The only time this has happened to me is when SOME of the avatars show, not all of them. Strange.
VeilStar
osu! Alumni
4,773 posts
Joined April 2014
VeilStar
Switch to the cuttingedge release stream and post the contents of the network.log file found in the Logs folder here after going about what you normally do in osu!.
Shiirn
2,896 posts
Joined August 2010
Topic Starter
Shiirn
I swapped to cutting edge, logged in, chatted a bit, did some mods on one of my maps, and closed the client. Total time maybe ten minutes, I made sure to F9 a few times to send in requests for avatars.

Log here

Thank you for your time.
Shiirn
2,896 posts
Joined August 2010
Topic Starter
Shiirn
Uh, hello?
Gravey-
1,491 posts
Joined July 2013
Gravey-
I'm experiencing this too
Andrea
Beatmap Nominator
16,650 posts
Joined August 2008
Andrea
I've had a similiar problem few years ago and it was related to my internet connection, maybe you're having some routing issues with the osu! server.

Though my problem used to happen once in a while and it was pretty rare, are you still having this problem everyday you login?
Shiirn
2,896 posts
Joined August 2010
Topic Starter
Shiirn
It is every day, at every time, for the past several months. It occurs regardless of where I am at. (I am visiting my grandmother; using her internet still results in the same problem.)
Gravey-
1,491 posts
Joined July 2013
Gravey-

Shiirn wrote:

It is every day, at every time, for the past several months. It occurs regardless of where I am at. (I am visiting my grandmother; using her internet still results in the same problem.)
Same for me too. Even now i'm experiencing it. . .

Screeny 1
Screeny 2

There are times that avatars shows up normally but it happens a lot that the avatars don't shows up

Network.log
1/25/2016 10:56:22 AM: ----------------------------------------------------------
1/25/2016 10:56:22 AM: Network Log for Toshiba
1/25/2016 10:56:22 AM: osu! version unknown
1/25/2016 10:56:22 AM: Running on Microsoft Windows NT 6.3.9600.0, 4 cores
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1/25/2016 11:00:31 AM: Request to https://c.ppy.sh () successfully completed!
1/25/2016 11:00:42 AM: Request to https://c.ppy.sh () successfully completed!
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1/25/2016 11:01:01 AM: Request to https://osu.ppy.sh/web/lastfm.php?b=727715&action=scrobble&us=Gravey-&ha=******************************** () successfully completed!
1/25/2016 11:01:07 AM: Request to https://c.ppy.sh () successfully completed!
1/25/2016 11:01:09 AM: Request to https://osu.ppy.sh/web/check-updates.php?action=check&stream=cuttingedge&time=635893488691903319 () successfully completed!
1/25/2016 11:01:11 AM: Request to https://c.ppy.sh () successfully completed!
1/25/2016 11:01:15 AM: Request to https://c.ppy.sh () successfully completed!

I don't know it it's just our internet or it really does have a problem. . . But as for now i have a stable internet connection~
Trosk-
Technical Support Team
5,795 posts
Joined October 2013
Trosk-
Are you being able to access the site where the client takes the avatars? Try to open this from your browser: https://a.ppy.sh/3009472
Gravey-
1,491 posts
Joined July 2013
Gravey-

Trosk- wrote:

Are you being able to access the site where the client takes the avatars? Try to open this from your browser: https://a.ppy.sh/3009472
Yes i can access and can see my avatar on that link

Edit: I completed the verification (Again and again) i tried to restart osu and my avatar shows up now in my main menu but i can't still see avatars on song select ranking tab and players online list (f9)

Edit2: I restarted osu for the 3rd time and i can normally see avatars now. . .
Shiirn
2,896 posts
Joined August 2010
Topic Starter
Shiirn
I have not seen a single avatar in-client whatsoever.


I can access a.ppy.sh just fine from a browser.
Gravey-
1,491 posts
Joined July 2013
Gravey-
I'm still not be able to see avatars in the client properly until now. I can see some but i always see some only of them most specially my avatar it doesn't show at all like 1/10 chances of my avatar shows up everytime i open up osu.
Jaraxxus
7 posts
Joined November 2013
Jaraxxus
I do have the same problem :c
[ ][ ][ ]_old_1
[ ][ ][ ]_old_1
can you access the chat and are your scores showing up ?
Jaraxxus
7 posts
Joined November 2013
Jaraxxus

To Ru Darkness wrote:

can you access the chat and are your scores showing up ?
Yes to both.
ginraene
25 posts
Joined December 2015
ginraene
Oh my god, does anyone know what to do with it? I have this problem for already 2 months and I still completely don't know what to do, this defect is really annoying :cry:
Dafiely
543 posts
Joined October 2015
Dafiely
Same problem
avatars where are you
ginraene
25 posts
Joined December 2015
ginraene

DaNbKaa wrote:

Same problem
avatars where are you
the best you can do is just wait, in my case the problem disappeared all by itself, I did nothing and now everything is good
iHateMouseDrift
1 post
Joined April 2015
iHateMouseDrift
Well... Same for me and i already tried all available clients versions before and after reinstalling it. I even changed my router, it's firmware, different configuration, and disabled firewall but with no luck. I don't even have UAC on my pc. I can see all avatars on forums and osu site but not in client. Everything else is fine like chat and scores. I hope we can find solution soon cause I find it annoying ;/
-Friede
21 posts
Joined January 2015
-Friede
currently experiencing this as well.

http://osu.ppy.sh/ss/4832408

everything is just like this now

EDIT: Solved it, i deleted presence.db in the Osu! folder and now...

http://osu.ppy.sh/ss/4853720
Last edited by -Friede , edited 1 time in total.
Offdensen
275 posts
Joined May 2015
Offdensen
This might be either an internet problem (possibly) or a bug in the game.
ginraene
25 posts
Joined December 2015
ginraene

-Fate wrote:

currently experiencing this as well.

http://osu.ppy.sh/ss/4832408

everything is just like this now

EDIT: Solved it, i deleted presence.db in the Osu! folder and now...

http://osu.ppy.sh/ss/4853720
im having this problem right now again so i tried to do it as you said (i deleted presence.db) and nothing happened
-Friede
21 posts
Joined January 2015
-Friede

ginraene wrote:

-Fate wrote:

currently experiencing this as well.

http://osu.ppy.sh/ss/4832408

everything is just like this now

EDIT: Solved it, i deleted presence.db in the Osu! folder and now...

http://osu.ppy.sh/ss/4853720
im having this problem right now again so i tried to do it as you said (i deleted presence.db) and nothing happened
well, all i did was adding osu to my firewall exception, restarted my PC, started osu! (avatars were still not visible), closed osu!, deleted presence.db and started osu! again
Underforest
5,895 posts
Joined July 2015
Underforest
good to hear another problem resolved
btw, if you have problem again, create another thread
ginraene
25 posts
Joined December 2015
ginraene

-Fate wrote:

well, all i did was adding osu to my firewall exception, restarted my PC, started osu! (avatars were still not visible), closed osu!, deleted presence.db and started osu! again
i did everything you wrote here and it still doesn't work :( maybe i have problems with my IP address, i'm going to fix it tomorrow if possible
-Friede
21 posts
Joined January 2015
-Friede

ginraene wrote:

-Fate wrote:

well, all i did was adding osu to my firewall exception, restarted my PC, started osu! (avatars were still not visible), closed osu!, deleted presence.db and started osu! again
i did everything you wrote here and it still doesn't work :( maybe i have problems with my IP address, i'm going to fix it tomorrow if possible
it could be that or anything though, as there is no sure way to fix this yet.
Kiron_old_1
5 posts
Joined May 2014
Kiron_old_1
I have the same problem... I can't se any avatars in client :( I deleted presence.db, added osu to firewall exception, reset router, pc and nothing :( Any idea how to fix it please?
ginraene
25 posts
Joined December 2015
ginraene

Kiron wrote:

I have the same problem... I can't se any avatars in client :( I deleted presence.db, added osu to firewall exception, reset router, pc and nothing :( Any idea how to fix it please?
i had the same problem until i fixed something (i don't remember what) with my ip address, there was a problem with it and now everything is ok so better check if yours is okay
Kiron_old_1
5 posts
Joined May 2014
Kiron_old_1
Yeah i heard something about Ip adress but i dont know what should I do.. im not too experienced in that :(
ginraene
25 posts
Joined December 2015
ginraene
you can contact your internet provider and ask to fix it
Kiron_old_1
5 posts
Joined May 2014
Kiron_old_1
yeah but what I should tell him :D When I have stable internet with fast connection... I think he can't knows what he should fix..
Kiron_old_1
5 posts
Joined May 2014
Kiron_old_1
Hah .. I connect my pc to my internet connection from mobile.. and when I start osu client I was able to see all avatars.. but when I reconnect back to my default internet connection from router.. Its hidden again.. O_O
Pawsu
osu! Alumni
5,213 posts
Joined February 2013
Pawsu

Kiron wrote:

Hah .. I connect my pc to my internet connection from mobile.. and when I start osu client I was able to see all avatars.. but when I reconnect back to my default internet connection from router.. Its hidden again.. O_O
This seems to be a problem with routing issues. Not sure why or how it's causing this...
Try restarting your router/modem. Does this do anything?
Also, no need to double post. Just edit your previous.


To anyone who is experiencing this, switch to cutting edge and provide network.log. I'd like to see another one of those since the one OP posted isn't working.
Kiron_old_1
5 posts
Joined May 2014
Kiron_old_1
It still happens, after reseting router.. here is my network.log

:x 29.05.2016 15:02:47: ----------------------------------------------------------
29.05.2016 15:02:47: Network Log for sekai
29.05.2016 15:02:47: osu! version unknown
29.05.2016 15:02:47: Running on Microsoft Windows NT 6.3.9600.0, 8 cores
29.05.2016 15:02:47: ----------------------------------------------------------
29.05.2016 15:02:47: Request to https://osu.ppy.sh/web/check-updates.ph ... 1672220153 () successfully completed!
29.05.2016 15:02:48: Request to https://osu.ppy.sh/p/changelog?updater=3&test=1 () failed with Forbidden (FAILED).
29.05.2016 15:02:49: Request to https://m1.ppy.sh/release/Localisation/ ... 4000000000 () successfully completed!
29.05.2016 15:02:49: Request to https://osu.ppy.sh/web/bancho_connect.p ... 7:&retry=0 () successfully completed!
29.05.2016 15:02:51: Request to https://c.ppy.sh () successfully completed!
29.05.2016 15:02:51: Request to https://c.ppy.sh () successfully completed!
29.05.2016 15:02:52: Request to https://a.ppy.sh/4440832 () failed with Forbidden (FAILED).
29.05.2016 15:02:52: Request to https://c.ppy.sh () successfully completed!

EDIT: lol.. i reseted it again now.. and it's okay.. nice then.
_vanity
208 posts
Joined June 2013
_vanity
Experiencing this issue myself.

6/28/2016 3:19:00 AM: ----------------------------------------------------------
6/28/2016 3:19:00 AM: Network Log for minami
6/28/2016 3:19:00 AM: osu! version unknown
6/28/2016 3:19:00 AM: Running on Microsoft Windows NT 6.1.7601 Service Pack 1, 4 cores
6/28/2016 3:19:00 AM: ----------------------------------------------------------
6/28/2016 3:19:01 AM: Request to https://osu.ppy.sh/web/check-updates.php?action=check&stream=cuttingedge&time=636026555410748268 () successfully completed!
6/28/2016 3:19:02 AM: Request to https://osu.ppy.sh/web/bancho_connect.php?v=b20160616cuttingedge&u=_vanity&h=********************************&fx=dotnet30|dotnet35|dotnet45|dotnet45|dotnet4&ch=605a0dbb937304d9b69f13446969902c:9C2A701AD961.B888E3B006F1..00000000000000E0.00000000000000E0.:c1cd7f7f4507c262775a71b7d51774eb:9376a7c1f3d9e9152f3b606acc21a73a:e793132c58c05d25217aaef96a203d1c:&retry=0 () successfully completed!
6/28/2016 3:19:03 AM: Request to https://c.ppy.sh () successfully completed!
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6/28/2016 3:19:12 AM: Request to https://osu.ppy.sh/web/lastfm.php?b=557819&action=np&us=_vanity&ha=******************************** () successfully completed!
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Apart from user avatars, I am also not able to view beatmap backgrounds in osu!direct.



Edit: Strangely enough, I am able to view avatars successfully through my phone's hotspot.

Updated Network Log
6/28/2016 4:45:07 AM: ----------------------------------------------------------
6/28/2016 4:45:07 AM: Network Log for minami
6/28/2016 4:45:07 AM: osu! version unknown
6/28/2016 4:45:07 AM: Running on Microsoft Windows NT 6.1.7601 Service Pack 1, 4 cores
6/28/2016 4:45:07 AM: ----------------------------------------------------------
6/28/2016 4:45:07 AM: Request to https://osu.ppy.sh/web/check-updates.php?action=check&stream=cuttingedge&time=636026607073773224 () successfully completed!
6/28/2016 4:45:09 AM: Request to https://osu.ppy.sh/web/bancho_connect.php?v=b20160616cuttingedge&u=_vanity&h=********************************&fx=dotnet30|dotnet35|dotnet45|dotnet45|dotnet4&ch=605a0dbb937304d9b69f13446969902c:9C2A701AD961.B888E3B006F1..00000000000000E0.00000000000000E0.:c1cd7f7f4507c262775a71b7d51774eb:9376a7c1f3d9e9152f3b606acc21a73a:e793132c58c05d25217aaef96a203d1c:&retry=0 () successfully completed!
6/28/2016 4:45:11 AM: Request to https://c.ppy.sh () successfully completed!
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6/28/2016 4:45:11 AM: Request to https://c.ppy.sh () successfully completed!
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6/28/2016 4:45:14 AM: Request to https://a.ppy.sh/5325213 () failed with Forbidden (FAILED).
6/28/2016 4:45:14 AM: Request to https://c.ppy.sh () successfully completed!
6/28/2016 4:45:14 AM: Request to https://a.ppy.sh/7789934 () failed with Forbidden (FAILED).
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6/28/2016 4:45:14 AM: Request to https://a.ppy.sh/3233957 () failed with Forbidden (FAILED).
6/28/2016 4:45:14 AM: Request to https://a.ppy.sh/3437581 () failed with Forbidden (FAILED).
6/28/2016 4:45:14 AM: Request to https://a.ppy.sh/2371454 () failed with Forbidden (FAILED).
6/28/2016 4:45:14 AM: Request to https://a.ppy.sh/3722181 () failed with Forbidden (FAILED).
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6/28/2016 4:45:14 AM: Request to https://a.ppy.sh/5113673 () failed with Forbidden (FAILED).
6/28/2016 4:45:14 AM: Request to https://c.ppy.sh () successfully completed!
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Jerome_03
24 posts
Joined August 2016
Jerome_03
If i use VPN All avatars appears,whe i disabled the VPN all avatars wont show.
I cant make VPN as a solution VPN slow my internet connection.
IP address problem.
Pawsu
osu! Alumni
5,213 posts
Joined February 2013
Pawsu

Jerome_03 wrote:

If i use VPN All avatars appears,whe i disabled the VPN all avatars wont show.
I cant make VPN as a solution VPN slow my internet connection.
IP address problem.
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