forum

[Archived] Scores could not be retrieved

posted
Total Posts
61
show more
Topic Starter
shauberino
I've checked my firewalls and it doesn't seem to be blocking OSU!... Its still not fixed and now i have another problem, instead of "No records set!" some songs say "Unknown error".
10crystalmask01
Erm some suggestions on what you could try to do:

  1. Re-select the tab 'Global rankings' to see if its been refreshed.
  2. Click F5 (in Play mode only).
  3. Log off and on osu! again.
  4. Check the 'Local rankings' to see if the score is still there, so it can show some evidence of you getting a score on the map.
  5. Try rechecking the diff of the map you played as a different category (eg. Date, Difficulty, Artist etc...)
  6. Play the map again, to see if the score has been recorded. It should appear on the left of the screen, with any other scores you or other players have.
  7. Log off osu! and check the scores on the diff you played, as a Guess user. Maybe you played on as a Guess user without realizing it (though this is less likely)
If none of these works then...I'm sorry I was no help :?
Celzon
Sounds like connectivity issues to me.. But I wonder what's causing it..
Playing as a guest user as well, sounds like a feasible way to cause this..
Samasz_old
Bumping with my screen, same problem

@down

Niervaco wrote:

There has been multiple threads on this. (No clue why no one is marking any of them with duplicate at all.)

I have seen this too, going back over the same diff gives back the score table. (Or not it might happen twice in a row.) As far as I know it might just be a score table bug.
Its not like posting "as far as i knows" can fix anything so save your effort. And this is quite disturbing to be unable to upload any score on any beatmap.
Niervaco
There has been multiple threads on this. (No clue why no one is marking any of them with duplicate at all.)

I have seen this too, going back over the same diff gives back the score table. (Or not it might happen twice in a row.) As far as I know it might just be a score table bug.
Topic Starter
shauberino
It seems i'm still getting PP and the sort, and scores are in Local, but i can't see global on anything. I've played on the same diff and no difference. Also, when i log into the website itself, it shows my records of playing it, but not on the actual client.
Noobsicle
i've got the same problem as well, happens with every beatmap

scores and stuff are still updating on the website though
darellhanriza
Well, I have the same problem since I changed my skin :?
I have two wi-fi routers (ofc with different ISPs) at my home. Let's say ISP A and B.
I usually use ISP A router, but when I got this kind of error, I tried to connect to ISP B which is slower as hell, and... the error dissapeared.
Then everytime I want to play osu!, I have to change connections before I log in. And till now I'm playing this game with laggy connection err
Surely, it's a connection problem, or a major bug.

10crystalmask01 wrote:

Erm some suggestions on what you could try to do:

  1. Re-select the tab 'Global rankings' to see if its been refreshed.
  2. Click F5 (in Play mode only).
  3. Log off and on osu! again.
  4. Check the 'Local rankings' to see if the score is still there, so it can show some evidence of you getting a score on the map.
  5. Try rechecking the diff of the map you played as a different category (eg. Date, Difficulty, Artist etc...)
  6. Play the map again, to see if the score has been recorded. It should appear on the left of the screen, with any other scores you or other players have.
  7. Log off osu! and check the scores on the diff you played, as a Guess user. Maybe you played on as a Guess user without realizing it (though this is less likely)
If none of these works then...I'm sorry I was no help :?
Thanks for your suggestion :D
I've tried all of your suggestions even before you posted it, but the annoying little box with the "Socres couldn't be retrieved" still appears.
Celzon
How about trying a different DNS server for your connection? Google DNS perhaps?
Primary : 8.8.8.8
Alternate : 8.8.4.4
darellhanriza
Already used it just after I had my own network..
Neliel
I am having the same problem. Yesterday everything was fine.
St4rzo
Same problem, happened when changed skin too. Already tried every possible solution posted here, nothing helped.
Yuuto Ren
My OSU was fine yesterday in the morning. then suddenly I got this error. Now it's almost been two days still nothing. tried everything... But... when I log in at my school it works fine... I never changed anything in my internet, downloaded some program. nothing. I was just playing games and when I launched osu this happened.
RubyRedRWBY018
For my probs in osu! can't submit scores but why?

I already played about 500+ beatmaps
Yuuto Ren
My OSU has been fixed. I just waited and it fixed on it's own O.o
10crystalmask01
Shoot. Now osu! on my computer is experiencing the same problem....every ranked map I select either has no records, or unknown status on them. Both one's I did and didn't play.


Notice that this is also Global rankings.
Topic Starter
shauberino
Well awks, looks like everyones having the same problem haha.
Neliel
Well, I still have this problem. Now the problem got extended by this "Unknown Status" thing. Yesterday it was only "No records".
Changing the DNS doesn't help either.

So this might be a clue:

The day before this problem started my laptop installed windows updates. Maybe those updates changed something that is necessary to connect to the ranking server. Well that can't be it, because our scores wouldn't get submitted. The outgoing connection seems to work, but the incoming connection seems to be blocked and I dont know what caused this.

I don't know how the score submission and the ranking display ingame are connected, so I can only make presumptions.
10crystalmask01

Deadlyneliel wrote:

Well, I still have this problem. Now the problem got extended by this "Unknown Status" thing. Yesterday it was only "No records".
Changing the DNS doesn't help either.

So this might be a clue:

The day before this problem started my laptop installed windows updates. Maybe those updates changed something that is necessary to connect to the ranking server. Well that can't be it, because our scores wouldn't get submitted. The outgoing connection seems to work, but the incoming connection seems to be blocked and I dont know what caused this.

I don't know how the score submission and the ranking display ingame are connected, so I can only make presumptions.
I gree with the last paragraph. It may be some connection error with the ingame score ranking display.
MrPrince_old
looking and waiting for good solution ( to fix this problem )
i've 2days got this problem :)

*i've to re-install ( download new )
*log-in and log-out
*restart my laptop
*system restore my laptop
and ja na~
DeletedUser_3833572
I am having the same problem for quite a few days already...it's quite annoying to say the least, hope a solution will be found briefly :'(.

Edit: I reinstalled Osu (no this wasn't what fixed my problem since I couldn't see the rankings on the preset songs that osu gives you), although what I did was I copied all my songs and skins to a separate folder before I reinstalled. Therefore, ofc, once I installed I Ctrl+v'd all of them. Rebooted osu, it processed all of the songs and.....voila. It got fixed. Really hope this is idd how you fix the problem 'cause it worked for me.

So my advice is, first try to take all of your songs (and skins if you want to follow my steps) to a separate folder, launch osu for it to recognize the absolute absence of beatmaps, close osu, copy all the songs and skins back, and start osu again so it can process the beatmaps again. If this doesn't work just take all the songs and skins out, reinstall (this is a desperate move because I honestly believe the reinstall did nothing) and do the same thing I mentioned above and hopefully it'll be fixed.

Hope it'll work for you guys aswell o/.
Neliel

Zevyroth wrote:

I am having the same problem for quite a few days already...it's quite annoying to say the least, hope a solution will be found briefly :'(.

Edit: I reinstalled Osu (no this wasn't what fixed my problem since I couldn't see the rankings on the preset songs that osu gives you), although what I did was I copied all my songs and skins to a separate folder before I reinstalled. Therefore, ofc, once I installed I Ctrl+v'd all of them. Rebooted osu, it processed all of the songs and.....voila. It got fixed. Really hope this is idd how you fix the problem 'cause it worked for me.

So my advice is, first try to take all of your songs (and skins if you want to follow my steps) to a separate folder, launch osu for it to recognize the absolute absence of beatmaps, close osu, copy all the songs and skins back, and start osu again so it can process the beatmaps again. If this doesn't work just take all the songs and skins out, reinstall (this is a desperate move because I honestly believe the reinstall did nothing) and do the same thing I mentioned above and hopefully it'll be fixed.

Hope it'll work for you guys aswell o/.

Deleting all Songs and Skins and reimporting them fixed it!
Thank you very much. :)
Noobsicle
wow i hopped on osu! a couple of hours ago and the scores are finally showing up

don't know what really happened but seems to be fixed for me (for now at least)
dinopwn

Zevyroth wrote:

I am having the same problem for quite a few days already...it's quite annoying to say the least, hope a solution will be found briefly :'(.

Edit: I reinstalled Osu (no this wasn't what fixed my problem since I couldn't see the rankings on the preset songs that osu gives you), although what I did was I copied all my songs and skins to a separate folder before I reinstalled. Therefore, ofc, once I installed I Ctrl+v'd all of them. Rebooted osu, it processed all of the songs and.....voila. It got fixed. Really hope this is idd how you fix the problem 'cause it worked for me.

So my advice is, first try to take all of your songs (and skins if you want to follow my steps) to a separate folder, launch osu for it to recognize the absolute absence of beatmaps, close osu, copy all the songs and skins back, and start osu again so it can process the beatmaps again. If this doesn't work just take all the songs and skins out, reinstall (this is a desperate move because I honestly believe the reinstall did nothing) and do the same thing I mentioned above and hopefully it'll be fixed.

Hope it'll work for you guys aswell o/.
didn't work for me :(
dinopwn
oh well, seemed to fix itself today
Im so mad bro
Problem Details:
Scores stuck on "scores could not be retrieved"
This happened after a friend of mine who is visiting from England ( https://osu.ppy.sh/u/kirbyyirby ) logged in on my client.


Video or screenshot showing the problem:



Thank you for your help!

osu! version: 20140410.5 (latest)
Nathanael
Oh? This might be a clue to the issue. Merged.
10crystalmask01
Scores and global rankings are still not appearing on the side when I'm in-game :|

I've already tried updating it, closing and re-opening the processor for it but nothing's changed. What on earth is going on with the scoreboard...?
Mofo
It seemed to get fixed by itself yesterday but when i tried playing again i got the the same issue again.

I am now relocating 50GB of my songs to another folder and removing all songs and adding it back.

If that's not working than what the hell osu. :x
Mofo
Still not fixed after trying everything i possible can *sigh* wasting my osu supporter days for nothing D:
3 Days with same issue now.
GIJoey
Finally fixed after 2 weeks! Geez that took forever ._.

To details: Yesterday I thought it was weird that people were getting the glitch and it randomly getting fixed. I don't know why but I thought it was qualified maps going back to pending and osu couldn't detect it(?) so i deleted Clover days (< its back now though. Awesome map~) and ave;new compilation which were both qualified and then went back to pending.

Today, I boot up the game. Everything is still glitched.. but after I played a couple multiplayer matches with my friend, the rankings started appearing and I could submit scores again!

This could be just a coincidence but hey I really hope this helps. c:

PS: A big thanks goes to all the people working behind the scenes trying to fix this issue :3
Im so mad bro
Unfortunately, still broken for me :/ Any support would be much appreciated :D
Zaag_old
Estou tendo o mesmo problema. Mas quando loguei no pc do meu amigo o rank aparece normalmente diferente daqui. -.-'
OBS: só passei a ter estre problema a 2 dias atrás.
Im so mad bro
Estou tendo o mesmo problema. Mas quando loguei no pc do meu amigo o rank aparece normalmente diferente daqui. -.-'
OBS: só passei a ter estre problema a 2 dias atrás.
Translation:
I have the same problem, but, when I log in to my friend's PC, the ranks appear, unlike here.
NOTE: This has been happening for 2 days.

In case different languages cause a problem~
Zilent_old
Well I think im not alone i just got this problem i will try all methods and see if one of them fixes it. If i find the solution i will gladly post it.

Be strong my friends :)
Zilent_old
Ok just wanted to reply on the problem i just got it fixed.
Things i did:
- Put songs on a backup folder and erase all other songs that Osu folder contained, re-installed Osu and put them back in the song folder.
- Restarted modem. (I think this is what it solved it). :idea:

After i did all of that the problem was solved.

Hope this helps and i will still think of what is causing this if it doesnt solve it for others :D
Mofo

Zilent wrote:

Ok just wanted to reply on the problem i just got it fixed.
Things i did:
- Put songs on a backup folder and erase all other songs that Osu folder contained, re-installed Osu and put them back in the song folder.
- Restarted modem. (I think this is what it solved it). :idea:

After i did all of that the problem was solved.

Hope this helps and i will still think of what is causing this if it doesnt solve it for others :D
Restarted modem, didn't work.
Already did remove all songs and put it back

Still not fixed.
Karuta-_old_1

Mofo wrote:

Restarted modem, didn't work.
Already did remove all songs and put it back
Still not fixed.
What about the reinstalling Osu! part?
Mofo

[MY] yummy90 XP wrote:

Mofo wrote:

Restarted modem, didn't work.
Already did remove all songs and put it back
Still not fixed.
What about the reinstalling Osu! part?
So far what i've done;

Hard Reset Modem - Everything back to Factory Settings.
made a backup of the songs and removed it from the folder, Uninstall OSU and Reinstall it and put back the songs.

Not working.
Ayesha Altugle

[MY] yummy90 XP wrote:

Mofo wrote:

Restarted modem, didn't work.
Already did remove all songs and put it back
Still not fixed.
What about the reinstalling Osu! part?
Reinstalling is not always an option.
show more
Please sign in to reply.

New reply