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[Archived] Somebody trying to steal my account

posted
Total Posts
4
Elira Pendora
7 posts
Joined August 2016
Topic Starter
Elira Pendora
Problem Details:
Someone changed my password twice, I was able to return access to my account, but I'm afraid that the hacker can change the email of my account and I will lose access to the game

Video or screenshot showing the problem:
http://prntscr.com/h5lbg9


osu! version: 20171031.24 (latest)
Sandy Hoey
3,605 posts
Joined October 2015
Sandy Hoey
Have you already changed your password so that they can no longer access your account?
Elira Pendora
7 posts
Joined August 2016
Topic Starter
Elira Pendora

Sandy Hoey wrote:

Have you already changed your password so that they can no longer access your account?
Yes, but i'm afraid of second password change
Death
Technical Support Team
20,476 posts
Joined September 2013
Death
There is a difference between the emails you received. If you only received emails with the subject "osu! account recovery" you should not need to do anything.

If you received an email with the subject "osu! account verification" then you need to change the password to both your account and email address, then email accounts@ppy.sh immediately. Note, when you are changing your own password you will receive this second email. As long as it is coming from you it is fine. If you did not make any changes on your account then it is necessary to take these steps.
Last edited by Death , edited 2 times in total.
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