Problem details: I installed osu on my pc and it wont start. Updater keeps restarting. I have a video of this happening on my channel.


Video or screenshot showing the problem:
https://www.youtube.com/watch?v=rNN1XV3R-iA

osu! version: Stable 20181212.2 (latest)

Try running this installer instead:

https://osu.ppy.sh/home/download

Doge Owner wrote:

Try running this installer instead:

https://osu.ppy.sh/home/download

That is the installer i used that is also in the video, still the same problem. Just tried installing the game on my desktop and still nothing

Have you tried restarting your computer already?

I've done so many things. tried installing the game like 5 differents times and multiple restarts. first time this happened was almost a month ago. until now it hasnt worked

Try going offline(disconnect from your wifi) and launch the game like you normally would.

Just tried, it stays stuck on looking for update then says no internet connection and nothing happens

Please post the contents of the "update.log" file from your osu!\Logs folder.

Death wrote:

Please post the contents of the "update.log" file from your osu!\Logs folder.

update.log

2018-12-15T18:28:17: Missing DLL files 'discord-rpc.dll', forcing repair
2018-12-15T18:28:17: CallbackStatus updated to Checking
2018-12-15T18:28:17:
2018-12-15T18:28:17: Beginning update thread
2018-12-15T18:28:17: Stream: Stable40
2018-12-15T18:28:17:
2018-12-15T18:28:17: Running cleanup..
2018-12-15T18:28:17: Cleanup successful!
2018-12-15T18:28:17: Requesting update information...

update_success.log

2018-12-15T18:25:16: Missing DLL files 'discord-rpc.dll', forcing repair
2018-12-15T18:25:16: CallbackStatus updated to Checking
2018-12-15T18:25:16:
2018-12-15T18:25:16: Beginning update thread
2018-12-15T18:25:16: Stream: Stable40
2018-12-15T18:25:16:
2018-12-15T18:25:16: Running cleanup..
2018-12-15T18:25:16: Cleanup successful!
2018-12-15T18:25:16: Requesting update information...
2018-12-15T18:25:26: Missing DLL files 'discord-rpc.dll', forcing repair
2018-12-15T18:25:26: CallbackStatus updated to Checking
2018-12-15T18:25:26:
2018-12-15T18:25:26: Beginning update thread
2018-12-15T18:25:26: Stream: Stable40
2018-12-15T18:25:26:
2018-12-15T18:25:26: Running cleanup..
2018-12-15T18:25:26: Cleanup successful!
2018-12-15T18:25:26: Requesting update information...
2018-12-15T18:26:09: System.Net.WebException: Não foi possível resolver o nome remoto: 'osu.ppy.sh'
2018-12-15T18:26:09: em #=z3N$S$PNluhJwq8U5kxwSTxY=.#=zw2PcuMdtS51q()
2018-12-15T18:26:09: em #=zwLAk5RYo5PcQkmkQAdvOTGo=.#=zofsl4BI=()
2018-12-15T18:26:09:
2018-12-15T18:26:09: Saving out global config
2018-12-15T18:26:09:
2018-12-15T18:26:09: Ending update thread with result: Error
2018-12-15T18:26:09:
2018-12-15T18:26:09: CallbackStatus updated to Error
2018-12-15T18:26:09: Running cleanup..
2018-12-15T18:26:09: Cleanup successful!
2018-12-15T18:26:09: Resetting update process
2018-12-15T18:26:14: CallbackStatus updated to Checking
2018-12-15T18:26:14:
2018-12-15T18:26:14: Beginning update thread
2018-12-15T18:26:14: Stream: Stable40
2018-12-15T18:26:14:
2018-12-15T18:26:14: Running cleanup..
2018-12-15T18:26:14: Cleanup successful!
2018-12-15T18:26:14: Requesting update information...
2018-12-15T18:26:57: System.Net.WebException: Não foi possível resolver o nome remoto: 'osu.ppy.sh'
2018-12-15T18:26:57: em #=z3N$S$PNluhJwq8U5kxwSTxY=.#=zw2PcuMdtS51q()
2018-12-15T18:26:57: em #=zwLAk5RYo5PcQkmkQAdvOTGo=.#=zofsl4BI=()
2018-12-15T18:26:57:
2018-12-15T18:26:57: Saving out global config
2018-12-15T18:26:57:
2018-12-15T18:26:57: Ending update thread with result: Error
2018-12-15T18:26:57:
2018-12-15T18:26:57: CallbackStatus updated to Error
2018-12-15T18:26:57: Running cleanup..
2018-12-15T18:26:57: Cleanup successful!
2018-12-15T18:26:57: Resetting update process
2018-12-15T18:27:02: CallbackStatus updated to Checking
2018-12-15T18:27:02:
2018-12-15T18:27:02: Beginning update thread
2018-12-15T18:27:02: Stream: Stable40
2018-12-15T18:27:02:
2018-12-15T18:27:02: Running cleanup..
2018-12-15T18:27:02: Cleanup successful!
2018-12-15T18:27:02: Requesting update information...
2018-12-15T18:27:45: System.Net.WebException: Não foi possível resolver o nome remoto: 'osu.ppy.sh'
2018-12-15T18:27:45: em #=z3N$S$PNluhJwq8U5kxwSTxY=.#=zw2PcuMdtS51q()
2018-12-15T18:27:45: em #=zwLAk5RYo5PcQkmkQAdvOTGo=.#=zofsl4BI=()
2018-12-15T18:27:45:
2018-12-15T18:27:45: Saving out global config
2018-12-15T18:27:45:
2018-12-15T18:27:45: Ending update thread with result: Error
2018-12-15T18:27:45:
2018-12-15T18:27:45: CallbackStatus updated to Error
2018-12-15T18:27:45: Running cleanup..
2018-12-15T18:27:45: Cleanup successful!
2018-12-15T18:27:45: Resetting update process
2018-12-15T18:27:50: CallbackStatus updated to Checking
2018-12-15T18:27:50:
2018-12-15T18:27:50: Beginning update thread
2018-12-15T18:27:50: Stream: Stable40
2018-12-15T18:27:50:
2018-12-15T18:27:50: Running cleanup..
2018-12-15T18:27:50: Cleanup successful!
2018-12-15T18:27:50: Requesting update information...
2018-12-15T18:28:15: discord-rpc.dll: NEW
2018-12-15T18:28:15: Creating staging folder
2018-12-15T18:28:15: CallbackStatus updated to Updating
2018-12-15T18:28:15: Processing discord-rpc.dll...
2018-12-15T18:28:15: Beginning download of discord-rpc.dll (http://m1.ppy.sh/r/discord-rpc.dll/f_250e4d35ed51ac293527865ca2080c2b)...
2018-12-15T18:28:16: Completed download of discord-rpc.dll (0 files remain)!
2018-12-15T18:28:16: Attempting to MoveInPlace
2018-12-15T18:28:16: Authenticode signature check failed on _pending\discord-rpc.dll!
2018-12-15T18:28:16: Running cleanup..
2018-12-15T18:28:16: Cleanup successful!
2018-12-15T18:28:16: MoveInPlace successful!
2018-12-15T18:28:16: Saving out global config
2018-12-15T18:28:16:
2018-12-15T18:28:16: Ending update thread with result: Completed
2018-12-15T18:28:16:
2018-12-15T18:28:16: CallbackStatus updated to Completed

Just curious, what OS are you on?

Try adding a rule/exception for osu! in your firewall or any AV software you have installed.

I'm running windows vista, soon upgrading to a new pc with windows 10.