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[osu!stable] Can't connect to bancho

posted
Total Posts
11
Ayn234
9 posts
Joined August 2021
Topic Starter
Ayn234
Problem details: For a while I couldn't sign into bancho, this wasn't really a problem as I played signed out most of the time
But I really don't know why
(also sorry in advance if this is something that gets asked a lot)

Video or screenshot showing the problem:
Sign in is stuck here


Says bancho is not connected


Updater can't connect to internet, but everything else can, and I can also sign in to the osu website


osu! version: Stable 20240513.1
VoidGod
171 posts
Joined July 2014
VoidGod
Check your internet firewall if you could have something that block osu! from connecting, sometimes it happens, perhaps also try restarting your router/modem.
Last edited by VoidGod , edited 1 time in total.
Ayn234
9 posts
Joined August 2021
Topic Starter
Ayn234
i messed with the firewall settings and nothing changed. also isn’t a problem with the router
Domco
osu!dev
295 posts
Joined November 2013
Domco
Your operating system?
VoidGod
171 posts
Joined July 2014
VoidGod

Ayn234 wrote:

i messed with the firewall settings and nothing changed. also isn’t a problem with the router
Send us the network.log so we can see what happened
You can find it at: osu!/Logs
Ayn234
9 posts
Joined August 2021
Topic Starter
Ayn234

Domco wrote:

Your operating system?
windows 10


VoidGod wrote:

Ayn234 wrote:

i messed with the firewall settings and nothing changed. also isn’t a problem with the router
Send us the network.log so we can see what happened
You can find it at: osu!/Logs
there isn't a network.log file...
Lyawi
Global Moderator
3,617 posts
Joined February 2015
Lyawi

Ayn234 wrote:

Domco wrote:

Your operating system?
windows 10


VoidGod wrote:

Ayn234 wrote:

i messed with the firewall settings and nothing changed. also isn’t a problem with the router
Send us the network.log so we can see what happened
You can find it at: osu!/Logs
there isn't a network.log file...
Need to switch to cutting edge first. In settings: release stream
Last edited by Lyawi , edited 1 time in total.
Ayn234
9 posts
Joined August 2021
Topic Starter
Ayn234
Need to switch to cutting edge first. In settings: release stream
[/quote]



i just set it to this, and still no network.log folder, i restarted the game and my pc too several times
VoidGod
171 posts
Joined July 2014
VoidGod

Ayn234 wrote:

Need to switch to cutting edge first. In settings: release stream


i just set it to this, and still no network.log folder, i restarted the game and my pc too several times
[/quote]

Perhaps you could look into here: wiki/en/Help_centre/Client#sign-in-unknown-cause and see if it could help
Ayn234
9 posts
Joined August 2021
Topic Starter
Ayn234
I've sent an email to support, so we'll see what happens next
Ayn234
9 posts
Joined August 2021
Topic Starter
Ayn234
Well support didn't reply. But I actually fixed this issue by deleting my osu folder and reinstalling the game from the website.
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