Unable to login to osu! stable or osu! lazer on PC

RelicY

Joined August 2022

Topic Starter

RelicY 2024-09-13T07:16:08+00:00

Problem details: I recently downloaded osu! lazer and tried logging in and was unable to. i tried multiple days in a row now to log in but it cant connect to the servers at all. even my osu! stable isn't connecting to the servers at all. i tried downloading osu! lazer on my phone and logging in there to make sure I'm not entering my info wrong and that worked perfectly fine. I'm not sure what the issue could be at all.

Video or screenshot showing the problem:

osu! version: Cutting Edge 20240826.2

- Marco -

7,338 posts

Joined December 2011

- Marco - 2024-09-13T09:39:07+00:00

Try logging in once again on stable and post the network.log file (the default location is C:\Users\<Username>\AppData\Local\osu!)

Or try logging in once again on lazer and post the latest ___.network.log file (the default location is C:\Users\<pcusername>\AppData\Roaming\osu\logs

RelicY

4 posts

Joined August 2022

Topic Starter

RelicY 2024-09-13T19:34:32+00:00

lazer
[url][https://docs.google.com/document/d/1CXhxTno4IFmDifr7a63Q85mAfjPTtReifsolxE7XL74/edit?usp=sharing]
stable
[url][https://docs.google.com/document/d/1AuagNqCt8oqXtLhP5fpZ7C4UEjKa_LfZhWqLVYQ7EZ0/edit?usp=sharing]

spaceman_atlas

osu!dev

172 posts

Joined July 2013

spaceman_atlas 2024-09-13T20:37:32+00:00

Both logs are showing connection timeouts but only on login endpoints specifically. Other requests that hit osu! domains seem to succeed.

Difficult to say for sure what the cause is but based on this circumstantial evidence I'd say it's likely someone is filtering your network requests and not allowing the login ones to pass. Are you attempting to log in on a work or school network?

RelicY

4 posts

Joined August 2022

Topic Starter

RelicY 2024-09-15T08:01:25+00:00

no. it's my home internet.

spaceman_atlas

osu!dev

172 posts

Joined July 2013

spaceman_atlas 2024-09-15T08:33:23+00:00

Are you able to test whether using a VPN service or something makes login work again? If you are able to test that and login works with VPN, then I think you might have to go talk to your ISP.

RelicY

4 posts

Joined August 2022

Topic Starter

RelicY 2024-09-16T18:52:16+00:00

i don't have a vpn service so I'm not sure. why would my isp block osu!

spaceman_atlas

osu!dev

172 posts

Joined July 2013

spaceman_atlas 2024-09-17T05:50:14+00:00

I have no idea why, but that is what it looks like.

Alternatively, you could try connecting from another network if you have access to one.