Problem details: So, I tried to update my osu!, but the text says "an error occurred! Please check your internet connection", I have tried several suggested methods but it still doesn't work. how do i fix this? D:

Go to your osu! folder (default is C:\Users\<Username>\AppData\Local\osu!) and post the contents of the update.log file inside the Logs folder

- Marco - wrote:

Go to your osu! folder (default is C:\Users\<Username>\AppData\Local\osu!) and post the contents of the update.log file inside the Logs folder

This? not sure what happened but here.

2024-04-02T05:49:21: Running cleanup..
2024-04-02T05:49:21: Cleanup successful!
2024-04-02T05:49:21: Resetting update process
2024-04-02T05:49:21: Disabling threaded downloads
2024-04-02T11:52:11: CallbackStatus updated to Checking
2024-04-02T11:52:11:
2024-04-02T11:52:11: Beginning update thread
2024-04-02T11:52:11: Stream: Stable40
2024-04-02T11:52:11:
2024-04-02T11:52:11: Running cleanup..
2024-04-02T11:52:11: Cleanup successful!
2024-04-02T11:52:11: Requesting update information...
2024-04-02T11:52:13: System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Received an unexpected EOF or 0 bytes from the transport stream.
2024-04-02T11:52:13: at System.Net.FixedSizeReader.ReadPacket(Byte[] buffer, Int32 offset, Int32 count)
2024-04-02T11:52:13: at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
2024-04-02T11:52:13: at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
2024-04-02T11:52:13: at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
2024-04-02T11:52:13: at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
2024-04-02T11:52:13: at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
2024-04-02T11:52:13: at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
2024-04-02T11:52:13: at System.Net.TlsStream.CallProcessAuthentication(Object state)
2024-04-02T11:52:13: at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
2024-04-02T11:52:13: at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
2024-04-02T11:52:13: at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
2024-04-02T11:52:13: at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
2024-04-02T11:52:13: at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
2024-04-02T11:52:13: at System.Net.ConnectStream.WriteHeaders(Boolean async)
2024-04-02T11:52:13: --- End of inner exception stack trace ---
2024-04-02T11:52:13: at #=zr7o8N5k6S9lZbFA7WBsvWTk=.#=zRI9YrwOKEzb1()
2024-04-02T11:52:13: at #=zBD_QNwLqPS0hpaldkh$wkdc=.#=zd9SxAOQ=()
2024-04-02T11:52:13:
2024-04-02T11:52:13: Saving out global config
2024-04-02T11:52:13:
2024-04-02T11:52:13: Ending update thread with result: Error
2024-04-02T11:52:13:
2024-04-02T11:52:13: CallbackStatus updated to Error
2024-04-02T11:52:24: CallbackStatus updated to Checking
2024-04-02T11:52:24:
2024-04-02T11:52:24: Beginning update thread
2024-04-02T11:52:24: Stream: Stable40
2024-04-02T11:52:24:
2024-04-02T11:52:24: Running cleanup..
2024-04-02T11:52:24: Cleanup successful!
2024-04-02T11:52:24: Requesting update information...
2024-04-02T11:52:25: System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Received an unexpected EOF or 0 bytes from the transport stream.
2024-04-02T11:52:25: at System.Net.FixedSizeReader.ReadPacket(Byte[] buffer, Int32 offset, Int32 count)
2024-04-02T11:52:25: at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
2024-04-02T11:52:25: at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
2024-04-02T11:52:25: at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
2024-04-02T11:52:25: at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
2024-04-02T11:52:25: at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
2024-04-02T11:52:25: at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
2024-04-02T11:52:25: at System.Net.TlsStream.CallProcessAuthentication(Object state)
2024-04-02T11:52:25: at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
2024-04-02T11:52:25: at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
2024-04-02T11:52:25: at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
2024-04-02T11:52:25: at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
2024-04-02T11:52:25: at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
2024-04-02T11:52:25: at System.Net.ConnectStream.WriteHeaders(Boolean async)
2024-04-02T11:52:25: --- End of inner exception stack trace ---
2024-04-02T11:52:25: at #=zr7o8N5k6S9lZbFA7WBsvWTk=.#=zRI9YrwOKEzb1()
2024-04-02T11:52:25: at #=zBD_QNwLqPS0hpaldkh$wkdc=.#=zd9SxAOQ=()
2024-04-02T11:52:25:
2024-04-02T11:52:25: Saving out global config
2024-04-02T11:52:25:
2024-04-02T11:52:25: Ending update thread with result: Error
2024-04-02T11:52:25:
2024-04-02T11:52:25: CallbackStatus updated to Error
2024-04-02T11:53:11: CallbackStatus updated to Checking
2024-04-02T11:53:11:
2024-04-02T11:53:11: Beginning update thread
2024-04-02T11:53:11: Stream: Stable40
2024-04-02T11:53:11:
2024-04-02T11:53:11: Running cleanup..
2024-04-02T11:53:11: Cleanup successful!
2024-04-02T11:53:11: Requesting update information...
2024-04-02T11:53:13: System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Received an unexpected EOF or 0 bytes from the transport stream.
2024-04-02T11:53:13: at System.Net.FixedSizeReader.ReadPacket(Byte[] buffer, Int32 offset, Int32 count)
2024-04-02T11:53:13: at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
2024-04-02T11:53:13: at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
2024-04-02T11:53:13: at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
2024-04-02T11:53:13: at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
2024-04-02T11:53:13: at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
2024-04-02T11:53:13: at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
2024-04-02T11:53:13: at System.Net.TlsStream.CallProcessAuthentication(Object state)
2024-04-02T11:53:13: at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
2024-04-02T11:53:13: at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
2024-04-02T11:53:13: at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
2024-04-02T11:53:13: at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
2024-04-02T11:53:13: at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
2024-04-02T11:53:13: at System.Net.ConnectStream.WriteHeaders(Boolean async)
2024-04-02T11:53:13: --- End of inner exception stack trace ---
2024-04-02T11:53:13: at #=zr7o8N5k6S9lZbFA7WBsvWTk=.#=zRI9YrwOKEzb1()
2024-04-02T11:53:13: at #=zBD_QNwLqPS0hpaldkh$wkdc=.#=zd9SxAOQ=()
2024-04-02T11:53:13:
2024-04-02T11:53:13: Saving out global config
2024-04-02T11:53:13:
2024-04-02T11:53:13: Ending update thread with result: Error
2024-04-02T11:53:13:
2024-04-02T11:53:13: CallbackStatus updated to Error

I have similar issues and nothing worked, did u found a way to connect bancho to internet?
My internet just works fine but its saying i dont have internet connection the whole time.
I wanted to redownload osu now i cant even download it on my pc it says i dont have connection...

kirazky wrote:

I have similar issues and nothing worked, did u found a way to connect bancho to internet?
My internet just works fine but its saying i dont have internet connection the whole time.
I wanted to redownload osu now i cant even download it on my pc it says i dont have connection...

If you can't download osu! from the site, that is a different issue, please make a new thread as that doesn't correlate to this at current issue.

Qoseph1 wrote:

- Marco - wrote:

Go to your osu! folder (default is C:\Users\<Username>\AppData\Local\osu!) and post the contents of the update.log file inside the Logs folder

This? not sure what happened but here.


Stack Trace:

You can try making an exception in your firewall to see if that'll allow osu to update.

If that doesn't work:

Do you have any way to test if using a VPN might help?

If your issue was not fixed yet then try updating .NET framework

Domco wrote:

If your issue was not fixed yet then try updating .NET framework

Okay, i havent done that yet, but i'll try.

Domco wrote:

If your issue was not fixed yet then try updating .NET framework

Hi! Sorry for a long late reply, I just updated my net framework and it's worked! Ty