Problem details:
First thing, this occurs on some maps with video but not all. I could not find a .mp4 video file that would playback correctly ingame, which gives one of two results, either a perma loading circle in play mode (and hanging in editor), or a hard crash.
For .avi files it's very inconsistent, some maps crash while others play back fine.
Worth noting that I can play all of these files fine on my PC in a different video player, it's only osu! that has the problem playing them.
This was a fresh install of osu! on a new Windows 11 build, I have tested getting new versions of the related .dll files but nothing changed. I also tried redownloading specific maps that have problems with no success.
Video or screenshot showing the problem:
osu! version: Stable 20240120.1 (latest)
Edition Windows 11 Pro
Version 22H2
Installed on 8/14/2023
OS build 22621.3007
Experience Windows Feature Experience Pack 1000.22681.1000.0
First thing, this occurs on some maps with video but not all. I could not find a .mp4 video file that would playback correctly ingame, which gives one of two results, either a perma loading circle in play mode (and hanging in editor), or a hard crash.
For .avi files it's very inconsistent, some maps crash while others play back fine.
Worth noting that I can play all of these files fine on my PC in a different video player, it's only osu! that has the problem playing them.
This was a fresh install of osu! on a new Windows 11 build, I have tested getting new versions of the related .dll files but nothing changed. I also tried redownloading specific maps that have problems with no success.
Sample event logs for the .avi file playback crashes
Application: osu!.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException at dje_zQ9TJ4PAD5PTVERVDR7HJUGWJK2C7XY8JN9L3GK4GC8CU5WQ_ejd.#=z6F$ouAx1rGWu11Tx5g==(IntPtr) at #=z8V9jb7pQdn4uUdhDef9kBkREtpw3ig2jUA==.#=zQr6vYgQ=(Boolean) at #=z25BhjJKJSv4chAyOaSJuW1OePSh7F1ucSg==.#=zQr6vYgQ=(Boolean) at #=z25BhjJKJSv4chAyOaSJuW1OePSh7F1ucSg==.Finalize()
Application: osu!.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException at dje_zQ9TJ4PAD5PTVERVDR7HJUGWJK2C7XY8JN9L3GK4GC8CU5WQ_ejd.#=z4XtCxBKzcETWzE9Olw==(IntPtr ByRef, System.String, IntPtr, Int32, IntPtr) at #=z8V9jb7pQdn4uUdhDef9kBkREtpw3ig2jUA==.#=z8uw4$Xg=(Byte[]) at #=z25BhjJKJSv4chAyOaSJuW1OePSh7F1ucSg==..ctor(System.String, #=zRZyGaKJCgxvM08_vLBS2Oa1EjlIfOdq47A==, #=zSQWje7s3XEungBvjMjbQzDTLAqy3R4_ZtQ==) at #=zbaRvuN23wjZYMF4oNki5okaZK8Ij..ctor(System.String, #=zRZyGaKJCgxvM08_vLBS2Oa1EjlIfOdq47A==, #=zSQWje7s3XEungBvjMjbQzDTLAqy3R4_ZtQ==, Int32) at #=zbJqkrJF69yLASpsnblYMeq3jWETw.#=zj4ZpgNs=(System.String, Int32) at #=zTIzvMUK76HGWX8J5K72JauzyE65l.#=zEJI7_Qs=(osu.GameplayElements.FileSection, Boolean, Boolean, Boolean) at #=zTIzvMUK76HGWX8J5K72JauzyE65l.#=zLJmVyPA=(Boolean, Boolean) at #=znsd474wIu4GAJ8swgEdrqaxwLN4O.#=z22PmdM1tnqaX() at #=zO1FOjJorvL5elv7INmZVAHQ=.#=zRUqEfeg=() at #=zpMBkSyYW0b9QAvkYpA==+#=zLyMSo5hi2o2AcYexkSMCmxE=.#=zam69TiN$84BhGJw2hYj0Zn0=() at #=zCWdbPh0a5beDmQ8arjlJ27Oz7EEG+#=zAGazj$U2ul8orry$gPc1xHY=.#=zNxnxY2CkQ90cNBumuQ==(System.Object) at #=zlt2WOPI50x54A3GyAb3bOO4=.#=zSKiCWQEg_5dq() at #=zlt2WOPI50x54A3GyAb3bOO4=.#=z3yMRkgY=() at #=zBJDxHji6kbe2S0yiZWWBhWI=.#=zSKiCWQEg_5dq(#=zlt2WOPI50x54A3GyAb3bOO4=) at #=zBJDxHji6kbe2S0yiZWWBhWI=.#=zB6$NKHhxiRJ6() at System.Threading.ThreadHelper.ThreadStart_Context(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.ThreadHelper.ThreadStart()
Video or screenshot showing the problem:
osu! version: Stable 20240120.1 (latest)
Edition Windows 11 Pro
Version 22H2
Installed on 8/14/2023
OS build 22621.3007
Experience Windows Feature Experience Pack 1000.22681.1000.0