[Archived] Log-in verification error

[Ai]

Joined April 2018

Topic Starter

[Ai] 2023-10-10T00:58:03+00:00

Hi, Im trying to log in on my osu account and a I see a message that says "You need to verify your identity to play, click here to continue" I click and I recieve nothing on my email, I did this proccess in the past and I should recieve an email with a link to verify the account ant everything, but since yesterday Im trying to log in and nothing happend.

- Marco -

7,326 posts

Joined December 2011

- Marco - 2023-10-10T19:18:29+00:00

Try checking all the email folders, including the spam one. If you still aren't receiving anything, you should ask accounts@ppy.sh

peacefulcat

76 posts

Joined September 2023

peacefulcat 2023-10-11T03:46:35+00:00

I've had this problem, so maybe these tips can help you:

• Check spam folder
• Wait at least 15 mins after email is sent
• Double check your osu! email
• Contact support

When i had this problem it just took a while for the email to come through. About 15-30 minutes

Last edited by peacefulcat 2023-10-11T03:46:56+00:00, edited 1 time in total.

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[Archived] Log-in verification error

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