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[Archived] Cant sign in to in game account

posted
Total Posts
8
Sk3tchyBoi
4 posts
Joined April 2023
Topic Starter
Sk3tchyBoi
Problem details: I can sign in to the app just fine, but it wont let me sign in game. Ive changed my password, and my user is correct, and Ideas on how to fix this


Video or screenshot showing the problem:


osu! version: Latest
Blushing
Technical Support Team
2,881 posts
Joined February 2015
Blushing
Are you still having this issue?
Sk3tchyBoi
4 posts
Joined April 2023
Topic Starter
Sk3tchyBoi

Blushing wrote:

Are you still having this issue?
Yea
Death
Technical Support Team
20,477 posts
Joined September 2013
Death
Are you receiving any error messages when attempting to log in?
Sk3tchyBoi
4 posts
Joined April 2023
Topic Starter
Sk3tchyBoi

Death wrote:

Are you receiving any error messages when attempting to log in?
Yes, it says the password/user is wrong but ive changed them and it still doesnt work
Death
Technical Support Team
20,477 posts
Joined September 2013
Death
Are you positive your username is correct? Just double check if you haven't, it's very easy to accidentally miss because you're focused on the password or just typed it in once and forgot to check again.
Sk3tchyBoi
4 posts
Joined April 2023
Topic Starter
Sk3tchyBoi

Death wrote:

Are you positive your username is correct? Just double check if you haven't, it's very easy to accidentally miss because you're focused on the password or just typed it in once and forgot to check again.
Ive checked multiple times, its still not working
Death
Technical Support Team
20,477 posts
Joined September 2013
Death
Please change your release stream to "Cutting Edge" in osu!'s settings, get onto that version of the game, and try to log in there.

If you're still getting the same error message, please post the "network.log" file located in the Logs folder in your osu! install folder. wiki/en/Help_centre#log-files
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