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I think it would be better to send that issue at accounts@ppy.sh because its an account-related problem.
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Are you really sure that you're pay supporter tag for a year?
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100% sure this one is the reason:
the supporter tag already expired
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vahn10 wrote:

100% sure this one is the reason:
the supporter tag already expired
Don't be sure about it. ._.

[ Bakabaka ] wrote:

I remember I supported osu earlier this year for a year
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Please contact accounts@ppy.sh or me directly (pe@ppy.sh)
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