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[resolved] Tech Support General Question Thread

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Topic Starter
TheVileOne
What specifically is going on with the game? Is it not starting? Does the window open?
[Kuroyukihime]-
Issue: Nvidia GeForce 8100 can't support osu! ?

Description:
Recently my Nvidia 210 graphics card got dirty and changed it to the one above. but after that it says that my graphics card can't support Shader Model 1.1+ and i need to swap OpenGL and i need to press yes for that. after i pressed it it just loads forever and can't connect to the game. i already tried repairing/reinstalling it but nothing changes. is my graphics card really not compatible for it?
XPJ38

[Kuroyukihime]- wrote:

Issue: Nvidia GeForce 8100 can't support osu! ?

Description:
Recently my Nvidia 210 graphics card got dirty and changed it to the one above. but after that it says that my graphics card can't support Shader Model 1.1+ and i need to swap OpenGL and i need to press yes for that. after i pressed it it just loads forever and can't connect to the game. i already tried repairing/reinstalling it but nothing changes. is my graphics card really not compatible for it?
If the game is running, that means your GPU is compatible, no worries. If it can't connect, it's another problem. Try the different solutions mentioned here.
Ajo Joestar
nvm
Jantsi
Issue: Nearby filter not detecting any players

Description: Just over a week ago the nearby filter stopped showing nearby online players, even those who live less than 5km away from me.
Haya

jantsi wrote:

Issue: Nearby filter not detecting any players

Description: Just over a week ago the nearby filter stopped showing nearby online players, even those who live less than 5km away from me.
The Nearby filter detects players for me tho. So it might be only you who can't find any players.
Patyfatycake
Just found a bug and fixed it so Il post the bug/issue and the fix here incase anyone has the same one.

Issue: Not updating local rankings(See left and the song on the right).

image: http://i.imgur.com/i5K5R7c.png

Just change from local to global rankings and it updated.

If this doesn't belong here sorry and remove it :P
kuigliii
For the past 3 days or so it sometimes takes me a while to log in and the game also feels (a little) laggy sometimes. What could be the cause of this and how can I fix it? O:
Parhellion
Issue: mouse snaps to random places

Description: i have windows xp but i dont think that this changes something. when i play osu my mouse sometimes randomly snaps to random place a couple of times really fast. p.s i bought new mouse just to know is that my mouse's fault. Any help would be appreciated. and sorry for mistakes im really fresh in osu community.
KinkiN

kuigliii wrote:

For the past 3 days or so it sometimes takes me a while to log in and the game also feels (a little) laggy sometimes. What could be the cause of this and how can I fix it? O:
Check your internet connection ?
kuigliii
Well, obviously. But what exactly should I check? Everything else seems normal. Also other games like League of Legends are running perfectly fine.
MangoTsu

kuigliii wrote:

For the past 3 days or so it sometimes takes me a while to log in and the game also feels (a little) laggy sometimes. What could be the cause of this and how can I fix it? O:
D: I have this same problem. I get random fps lag and it makes me get lag misses and such. Everything from my side is fine, everything else works and nothing has changed :c
Oh also I did try to restart my computer and changing the fps settings in-game but nothing changed zwz
Topic Starter
TheVileOne
Are you referring to input delay or actual lag? Actual lag means every part of the game responds slowly. The most likely cause for input delay or lag in general is your CPU being overworked. Perhaps your computer is overheating. FPS spikes generally can be resolved by using a framelimiter. Using a framelimiter will reduce the strain off the CPU and you shouldn't have such spikes.

Other things you can try:

Turning off unnecessary processes.
Setting your graphics card driver settings to focus on performance instead of appearance.
Dumie
Issue: slow tablet movement

Description: so I've been using my Wacom Intuos5 for quite awhile now for osu and it works really well. But 2 days ago, when i opened osu, the cursor seems to have delay. The cursor is moving at a slow and smooth pace which doesn't match how i move my pen. It's really bothersome since it's almost like it's gliding behind where im actually moving and i can't hit a single circle now O.Olll. This happened to me once and magically it fixed itself without me doing anything about it, but it only lasted a couple hours. It's been 2 days now and i still can't play osu OTL. My tablet works perfectly fine on anything else, just not osu...
Help~~~ o3o;;
Dumie
Nevermind =w=;;; I figured i was on vertical sync xP
AleGabri
hallo . where go the screen after make you ? sorry for my english
Knarf
Do you mean you cannot see the screen after opening osu?
Hold shift when opening osu, and click 'No' to OpenGL.



btw, as Marcin said, don't bump old thread.
p/2429651
Marcin
I think more like, he asks where screenshots are save (following the topic you linked, and it's title).

Check your osu! installation folder, under "screenshots" (Default: "c://program files/osu!/screenshots")

Or if you want to upload them to server, simply shift + f12 and link will open in your default browser.
Indiocracy
Issue : reporting other players

Description : When I see a top scoreboard, there's a report button
I click "report". I think "report" button will show me how the player get the score. there's showed up a message box from osu. I'm not read it, and I clik yes. nothing happened. I try it once again, and I read a message box. There's say " you're about to report this score as foul play. false report will be punished". OMG. I have clicked yes before. >:(

Question : what a punishment I recieved if I really make a false report ?
what sould I do ? :(
MillhioreF
Don't worry, mistakes happen. You won't be punished for one false report, especially if it was a mistake - just don't do it again.
Jantsi

jantsi wrote:

Issue: Nearby filter not detecting any players

Description: Just over a week ago the nearby filter stopped showing nearby online players, even those who live less than 5km away from me.
Any help with this one? I've tried running osu! as administrator and without it. Also tried opening some ports and running it in compatibility mode.
Indiocracy

MillhioreF wrote:

Don't worry, mistakes happen. You won't be punished for one false report, especially if it was a mistake - just don't do it again.
really ? ok.. I'll not do it again.. :D
I feel so guilty..
thank's for your help ;)
LexiaLovesU
0k my beatmap wont submit it says its not mine but the name of creator is mine and the id is 0 and the set id is -1 and the aimod said the the unicode title and artist conflicts with the diffs and it also said that letterboxin breaks conflicts with the diffs pls help me
Topic Starter
TheVileOne

jantsi wrote:

jantsi wrote:

Issue: Nearby filter not detecting any players

Description: Just over a week ago the nearby filter stopped showing nearby online players, even those who live less than 5km away from me.
Any help with this one? I've tried running osu! as administrator and without it. Also tried opening some ports and running it in compatibility mode.
There is nothing you can do about this. If it doesn't fix itself then it's probably due to the fact that this filter is inaccurate. This inaccuracy may not be due to osu! and likely will not be looked into very soon.

onepiece314 wrote:

0k my beatmap wont submit it says its not mine but the name of creator is mine and the id is 0 and the set id is -1 and the aimod said the the unicode title and artist conflicts with the diffs and it also said that letterboxin breaks conflicts with the diffs pls help me
The folder name matters too. Change it!
LexiaLovesU
but all o the names are the same ok the letter box in the break is what what is Unicode artist and Unicode title and why is this conflicting with the diffs
Topic Starter
TheVileOne
Make sure the difficulties are in a uniquely named folder (doesn't start with numbers in the folder name) and all the difficulties have the same setids. It should work. ^_^
Jsmoov
Issue: mouse auto selecting maps

Description: when i mouse over maps for longer than a second it selects the map, this has been going on for a month
Winshley
@Jsmoov: Do you have Hover Select option turned on? If so, turn it off.

Sparres
Issue: Misaligned text because of skin

Description: I changed my skin to a custom where I add in elements I like from other skins but now the text in the score reports of replays and after songs is misaligned with the headers. If I change it back to default, it fixes it though.

Screenshot:
Sey
Two problems appeared in osu the last days:

Issue 1
Unfortunately my osuDirect is not showing already downloaded maps anymore.

Restarting osu doesn't solve the problem.
The only way to make the files visible for me again is to switch from "Display: All" and then back to "Display: Ranked" again. However, shouldn't the already downloaded song be shown directly when you just click "show already downloaded maps"?

Here some screenshots:
1) https://osu.ppy.sh/ss/890642 => When I only click "show already downloaded maps"
2) https://osu.ppy.sh/ss/890655 => When I go to "Display: All"
3) https://osu.ppy.sh/ss/890656 => When I go back to "Display: Ranked"

Issue 2
My AiMod is kidding around, not always but sometimes I cannot open it and instead it opens a window with the folliwing text message:
Informationen über das Aufrufen von JIT-Debuggen
anstelle dieses Dialogfelds finden Sie am Ende dieser Meldung.

************** Ausnahmetext **************
System.MissingMethodException: Methode nicht gefunden: "System.Collections.Generic.List`1<osu.GameModes.Edit.AiMod.AiReport> osu.GameModes.Edit.AiMod.AiModRuleset.Run(System.Collections.Generic.List`1<osu.GameplayElements.HitObjects.HitObjectBase>, osu.Interfacing.OsuHelper)".
bei #Zh.#ok.#9X(Object , EventArgs )
bei #Zh.#ok.#It()
bei osu.GameModes.Edit.Editor.#KX()
bei #li.#oo.#Lkb(Object , EventArgs )
bei System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
bei System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
bei System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
bei System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
bei System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
bei System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
bei System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
bei System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
bei System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
bei System.Windows.Forms.Control.WndProc(Message& m)
bei System.Windows.Forms.ScrollableControl.WndProc(Message& m)
bei System.Windows.Forms.ToolStrip.WndProc(Message& m)
bei System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
bei System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
bei System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
bei System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Geladene Assemblys **************
mscorlib
Assembly-Version: 2.0.0.0.
Win32-Version: 2.0.50727.5466 (Win7SP1GDR.050727-5400).
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll.
----------------------------------------
osu!
Assembly-Version: 0.0.0.0.
Win32-Version: 1.3.3.7.
CodeBase: file:///C:/Program%20Files%20(x86)/osu!/osu!.exe.
----------------------------------------
Microsoft.Xna.Framework
Assembly-Version: 1.0.0.0.
Win32-Version: 1.1.10405.0.
CodeBase: file:///C:/Program%20Files%20(x86)/osu!/Microsoft.Xna.Framework.DLL.
----------------------------------------
System.Drawing
Assembly-Version: 2.0.0.0.
Win32-Version: 2.0.50727.5467 (Win7SP1GDR.050727-5400).
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll.
----------------------------------------
System
Assembly-Version: 2.0.0.0.
Win32-Version: 2.0.50727.5467 (Win7SP1GDR.050727-5400).
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll.
----------------------------------------
msvcm80
Assembly-Version: 8.0.50727.6195.
Win32-Version: 8.00.50727.6195.
CodeBase: file:///C:/Windows/WinSxS/x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a/msvcm80.dll.
----------------------------------------
System.Windows.Forms
Assembly-Version: 2.0.0.0.
Win32-Version: 2.0.50727.5468 (Win7SP1GDR.050727-5400).
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll.
----------------------------------------
System.Configuration
Assembly-Version: 2.0.0.0.
Win32-Version: 2.0.50727.5420 (Win7SP1.050727-5400).
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll.
----------------------------------------
System.Xml
Assembly-Version: 2.0.0.0.
Win32-Version: 2.0.50727.5420 (Win7SP1.050727-5400).
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll.
----------------------------------------
osu!.resources
Assembly-Version: 1.3.3.7.
Win32-Version: 1.3.3.7.
CodeBase: file:///C:/Program%20Files%20(x86)/osu!/de/osu!.resources.DLL.
----------------------------------------
{832a484a-237b-44d7-8601-904b4d9a094a}
Assembly-Version: 0.0.0.0.
Win32-Version: 1.3.3.7.
CodeBase: file:///C:/Program%20Files%20(x86)/osu!/osu!.exe.
----------------------------------------
osu
Assembly-Version: 1.0.0.0.
Win32-Version: 1.0.0.0.
CodeBase: file:///C:/Program%20Files%20(x86)/osu!/osu.DLL.
----------------------------------------
mscorlib.resources
Assembly-Version: 2.0.0.0.
Win32-Version: 2.0.50727.5466 (Win7SP1GDR.050727-5400).
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll.
----------------------------------------
osu!framework
Assembly-Version: 1.0.0.0.
Win32-Version: 1.0.0.0.
CodeBase: file:///C:/Program%20Files%20(x86)/osu!/osu!framework.DLL.
----------------------------------------
System.Management
Assembly-Version: 2.0.0.0.
Win32-Version: 2.0.50727.5420 (Win7SP1.050727-5400).
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Management/2.0.0.0__b03f5f7f11d50a3a/System.Management.dll.
----------------------------------------
System.Runtime.Remoting
Assembly-Version: 2.0.0.0.
Win32-Version: 2.0.50727.5420 (Win7SP1.050727-5400).
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Runtime.Remoting/2.0.0.0__b77a5c561934e089/System.Runtime.Remoting.dll.
----------------------------------------
Microsoft.Ink
Assembly-Version: 6.1.0.0.
Win32-Version: 6.1.7600.16385.
CodeBase: file:///C:/Windows/assembly/GAC_32/Microsoft.Ink/6.1.0.0__31bf3856ad364e35/Microsoft.Ink.dll.
----------------------------------------
osu!gameplay
Assembly-Version: 1.0.0.0.
Win32-Version: 1.0.0.0.
CodeBase: file:///C:/Program%20Files%20(x86)/osu!/osu!gameplay.DLL.
----------------------------------------
osu!ui
Assembly-Version: 1.0.0.0.
Win32-Version: 1.0.0.0.
CodeBase: file:///C:/Program%20Files%20(x86)/osu!/osu!ui.DLL.
----------------------------------------
dynamicBASSNET
Assembly-Version: 0.0.0.0.
Win32-Version: 1.0.0.0.
CodeBase: file:///C:/Program%20Files%20(x86)/osu!/osu.dll.
----------------------------------------
System.Web
Assembly-Version: 2.0.0.0.
Win32-Version: 2.0.50727.5456 (Win7SP1GDR.050727-5400).
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll.
----------------------------------------
System.Windows.Forms.resources
Assembly-Version: 2.0.0.0.
Win32-Version: 2.0.50727.5420 (Win7SP1.050727-5400).
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms.resources/2.0.0.0_de_b77a5c561934e089/System.Windows.Forms.resources.dll.
----------------------------------------

************** JIT-Debuggen **************
Um das JIT-Debuggen (Just-In-Time) zu aktivieren, muss in der
Konfigurationsdatei der Anwendung oder des Computers
(machine.config) der jitDebugging-Wert im Abschnitt system.windows.forms festgelegt werden.
Die Anwendung muss mit aktiviertem Debuggen kompiliert werden.

Zum Beispiel:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

Wenn das JIT-Debuggen aktiviert ist, werden alle nicht behandelten
Ausnahmen an den JIT-Debugger gesendet, der auf dem
Computer registriert ist, und nicht in diesem Dialogfeld behandelt.
What if other users get this problem as well? I reinstalled osu and it solved on some parts but is still visible in a very few times, I do not understand why.
Somebody should really look after it.

Thanks in advance.
xtrem3x
See Accuracy


Bug or just a bad calculation
AnimeDudeJ
Issue: holding down any keyboard button freezes screen temporarily

Description: whenever i am in Osu and i hold down a button on my keyboard (be it a letter, back space or the arrow keys) my display freezes, but the game still goes on in the background... this makes it extremely dificult to play catch the beat i'm not sure what causes this problem but it only happened on my desktop and not on my laptop

any help is appreciated
Aka
i dunno how to explain but after clicking on a nickname (any) at the Disqus field (under the top50 list) the page like freezes/stops and i am not able to click anywhere at all, cannot select text either. the only way is to refresh the page but if i click the nickname again the same issue cames :O
Winshley
@Sparrez: [quote="peppy":1337]For alignment issues, this means you likely have a partial custom skin. As in you are skinning some parts but not others. You have two options:

1. update positioning to match new design.
2. disable "prefer new default" in skin options, which will restore old alignments (http://puu.sh/2kklp/e835704052)@Sey:
Issue 1: That's a bug. The "Show already downloaded maps" checkbox only refreshes the list when there's a keyword being typed down into the search textbox.
Issue 2: I'm not sure if your .NET Framework is corrupted. Tried reinstalling .NET Framework?


@xtrem3x: Could be a bug coming from the user account itself though. I recall someone having Accuracy above 100% on osu!Standard mode as well (it was already fixed though).


@AnimeDudeJ: What keyboard do you use?


@Aka-: That used to be a bug, but it has been fixed by Disqus themselves. If the issue persists, it could be a problem coming from your Internet connection (being blocked or simply having slow connections). As a side note, it works on my side.
Sey
Hello Winshley,
thank you for the fast answer. It is working again, just wondering how it could have been corrupted.
MoteOfDust
Hey guys, so I am new so I might be overlooking something obvious, but I have been looking online and can not find an answer to my questions/problem;

So, despite being new I am trying to get better at the game pretty quickly, I was hoping to know where exactly my rank was at to see how and where to improve, but unfortunately I can not find anywhere on my profile that shows I have even really played the game besides it showing I have achieved S ranks/Aranks, and my historical tab. if you follow the link to the screenshot of my profile: http://i.snag.gy/xarSJ.jpg ( or hell, just click on my profile. I simply added a screenshot since it seems people like to have it for reference ) , you'll see under'Recent Activity' it says I haven't done anything notable, the same for 'Best performance'. While I may feel that is true, I see peoples scores on easy ( achieving B's, C's, A's and S's ) noted, and also having a rank despite only completing 'easy' songs. I find nothing wrong with that, but I am curious why I have apparently done nothing to receive a rank yet.

I appreciate any help I am able to receive <33
Topic Starter
TheVileOne
The songs you are playing aren't worthy of pp. Continue to get better ranks and you will get top performances.
xprototype25
How can i fix this?


Knarf

MoteOfDust wrote:

Hey guys, so I am new so I might be overlooking something obvious, but I have been looking online and can not find an answer to my questions/problem;

So, despite being new I am trying to get better at the game pretty quickly, I was hoping to know where exactly my rank was at to see how and where to improve, but unfortunately I can not find anywhere on my profile that shows I have even really played the game besides it showing I have achieved S ranks/Aranks, and my historical tab. if you follow the link to the screenshot of my profile: http://i.snag.gy/xarSJ.jpg ( or hell, just click on my profile. I simply added a screenshot since it seems people like to have it for reference ) , you'll see under'Recent Activity' it says I haven't done anything notable, the same for 'Best performance'. While I may feel that is true, I see peoples scores on easy ( achieving B's, C's, A's and S's ) noted, and also having a rank despite only completing 'easy' songs. I find nothing wrong with that, but I am curious why I have apparently done nothing to receive a rank yet.

I appreciate any help I am able to receive <33
Your song will only be shown in your recent activies when you achieved rank 500 or above in that song. You have done that already before I post... just to mention that. :)
jellomon123
Issue: can no longer hold left/right to scroll through songs
Description: holding the key will only move to the next song; I can't quickly cycle through many songs by holding the key anymore.
assuming this is unintentional.
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