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[resolved] Bancho connectivity help & troubleshooting

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Keita_old
I have problems connecting to Bancho in game. Website/forums seems to work without any problem.
Sometimes it does not connect at all, and when it does only thing I can do is talking on IRC.
It does not allow me to check scores or upload new after finishing song.
Also have problem with connecting to osu! direct. If it somehow works it does not allow me do download anything (stuck at Initialising download).
Already tried running osu as administrator or with WinXP compatibility mode.
Ah, when checking ping to cho.ppy.sh most of the time request timed out.
Of course I already tried adding exceptions to firewall or turning it completely off, didn't help at all.

None of the solutions posted before seems to help.
Could it be just problems with my internet connection? I think there was no problems like that before switching to Windows 7 x64
(had 32bit version before).
peppy
This probably points to your ISP. Can you run a traceroute and find out which hop is causing the packet loss?
Keita_old
It seems to work normally now.
Problem seem to be be occuring during 12-16 gmt+2 time.

1.5 hour ago it was
TraceRoute to 174.34.145.226 [cho.ppy.sh]
Hop (ms) (ms) (ms) IP Address Host name
1 48 21 12 72.249.0.65 -
2 51 73 58 206.123.64.81 -
3 24 19 8 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net
4 58 44 16 4.71.220.14 xo-communic.edge2.dallas3.level3.net
5 43 42 20 207.88.14.242 207.88.14.242.ptr.us.xo.net
6 71 78 39 207.88.14.242 207.88.14.242.ptr.us.xo.net
7 70 77 72 207.88.12.42 te-3-2-0.rar3.denver-co.us.xo.net
8timed out207 205 216.156.0.194 ae0d0.mcr1.seattle-wa.us.xo.net
9 109 128 143 216.156.14.78 216.156.14.78.ptr.us.xo.net
10 91 79 71 65.47.29.202 edge1.sea.ubiquityservers.com
11 67 84 92 174.34.145.226 174.34.145.226.rdns.ubiquityservers.com


Probably time to talk to my housing office about this, I'm not the only one with simmilar problems.
Rithela
why was my post deleted? .___.
[Youmu]
I also cannot login to bancho anymore, I've tried the ports through the firewall and it isn't working still. I tried turning my firewall off too and that's still the same. This kept occuring ever since the last few patches. It have not happened before until then. Apparently this is what it looks like now when I tried to login.

http://i195.photobucket.com/albums/z122 ... 2007/a.jpg

It just stays there on the login page

What else can I do to try and get back in? I really want to play again lol, so yeah. I've also tried re-installing and that didn't work.

[fixed after trying other things it amazingly worked]
Kazumamon
:( Please help me my Osu! Server wont work Today. I am logged in and the Internet works fine but they dont let me into the Multiplayer or Show my the Online Ranking into the Game.

PLEASE HELP ME!!! :? :( :? :(
Topic Starter
mm201
Merged into the correct topic. Try some of the fixes in this topic and see if they help fix Multiplayer? Also make sure the games aren't private and their owners aren't kicking you out.
Hijiri Tezuka
I'm not sure if I should post this here, but I can't log in to Bancho. I get the "Connecting to Banch" message, but it just stays there. Internet connection is fine and all Osu! ports are unblocked. This started happening after the latest patch.

Oh, and the BSS isn't working for me as well
MetalAoi
Im having the same problem as Ayame
Pizzicato
i've been getting disconnected from time to time. same goes for my friends on #filipino.
LizardLaw974
none of the suggestions listed are helping. im haveing the same problem of not being able to be connected nor have my stats updated
takasumi0011
i can not play with other ppl (multi-play), seems the osu! keep receiving data and try to lost the connection.

I am using OS win7 64bit, and already turning down UAC to a lower setting, running in XP SP2 compatability mode.

Other hand, I have success one time login when the first day install the osu!.
shauntmw
I can submit scores, see global scoreboard on every beatmaps, use online favorites etc.
But, I can't login multiplayer section, and I always get the 'Receiving Data' below osu!

What could be the problem?

I am running Windows Vista, firewall completely off (I even stopped the firewall service), anti-virus off.
Am able to ping osu.ppy.sh, able to connect to internet and browse websites and other stuff, just not able to connect Bancho...
dvorak_old

shauntmw wrote:

I can submit scores, see global scoreboard on every beatmaps, use online favorites etc.
But, I can't login multiplayer section, and I always get the 'Receiving Data' below osu!

What could be the problem?

I am running Windows Vista, firewall completely off (I even stopped the firewall service), anti-virus off.
Am able to ping osu.ppy.sh, able to connect to internet and browse websites and other stuff, just not able to connect Bancho...
try ping -n 1000 cho.ppy.sh + speedtest.net
and see if there is any packet loss or problem on upload/download speed
Vall3y
sigh this is really disappoint. how can there be such problems connecting for so many people? I really want to play multiplayer
none of the solutions helped me
I can see that during a tracert the 7th hop always times out. what can be done about it?
peppy
Can you post the traceroute output? We can determine where the problem is happening then. If a single hop is timing out but the hops after it are fine, this is not a problem.
Vall3y
today I was able to connect for a brief amonut of time before timing out and disconnecting.

and heres the output:
Tracing route to cho.ppy.sh [174.34.145.226]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms RTA1025W.home [192.168.1.1]
2 18 ms 17 ms 18 ms bzq-179-37-1.static.bezeqint.net [212.179.37.1]
3 19 ms 18 ms 17 ms bzq-219-254-37.static.bezeqint.net [212.179.254.37]
4 18 ms 17 ms 18 ms bzq-179-78-241.static.bezeqint.net [212.179.78.241]
5 * * * Request timed out.
6 20 ms 26 ms 20 ms bzq-219-189-162.cablep.bezeqint.net [62.219.189.162]
7 116 ms * * bzq-219-189-22.cablep.bezeqint.net [62.219.189.22]
8 106 ms 108 ms 107 ms linx.ge1-0.cr01.lhr01.mzima.net [195.66.225.15]
9 189 ms 182 ms 193 ms te0-5.cr1.nyc2.us.packetexchange.net [69.174.120.89]
10 214 ms 209 ms 215 ms te1-7.cr1.chi1.us.packetexchange.net [69.174.120.74]
11 265 ms 268 ms 268 ms te0-1.cr1.sea1.us.packetexchange.net [69.174.120.21]
12 261 ms 270 ms 260 ms edge1.sea.ubiquityservers.com [72.37.232.166]
13 256 ms 255 ms 256 ms cho.ppy.sh [174.34.145.226]

Trace complete.
Leonix_old
Yeah I can't play multiplayer properly too, it will disconnect from time to time, usually few minutes, and stucked at 'Receiving Data' on the menu page for quite some time before able to re-connect again.

peppy wrote:

Can you post the traceroute output? We can determine where the problem is happening then. If a single hop is timing out but the hops after it are fine, this is not a problem.
How to traceroute? O.O
Suwako_Moriya_old
many time receiving data...... cant login

i have set port 13381 and 13382 and no fire wall
lilgrasshopper
SOMETIMES i can log in and SOMETIMES after playing solo for awhile i can go in. But MOST of the TIMES i cant log in to bancho =/ i did all the i allowed the port and do all the things said at the first post. Help anyone?
Haku Elle Yowane
No puedo acceder a mi cuenta desde el juego
en la esquina inferior me sale un cartel que dice algo como que la concección con Bancho fracaso...
¿Que debo hacer?

I can not access my game
a window appears that says something like that Bancho connection failed ...
What should I do?
Navizel
Can someone help me with this?
Randy96
run the updater?
Navizel

Randy96 wrote:

run the updater?
Did that already.

Btw, fixed now. (reinstall osu!)
gp0_old
osu's "Receiving Data..." but will not load BanchoChat and claims after awhile that the "Connection timed out". It cycles. It indicates that I have friends online and osu!direct works, the scoreboards look fine. This has only become a problem within the last 48 hours as of this post.

http://stat.ppy.sh/ indicated a downtime of 2 minutes on the chat, but I've left osu! on for quite a bit. I did some precautionary checks with the recommended tips and I reset the modem. Ay.

For now, I'll irc offclient, but that's a little inconvenient. Edits as needed.
MiniMaximA
can someone help me with my problem?

i can get online- playing multiplayer, pinging cho.ppy.sh, i have no problem in doing all of them.
but everytime i want to submit my score, it'd says "retrieving online ranking statistics" without ending.

i'm running win 7 x64, and playing in my university dorm. the internet access are regulated by those it teams of this university itself.

in the last 2 month this problem occurs. i've been playing osu since august in this dorm and theres no problem til this 2 month.

oh btw i've tried to logging in and out, using run as administrator, but it doesnt work.
dvorak_old
You can check your client version in Option.

If you have 1814 or lower, you should update to 1815.
MiniMaximA

dvorak wrote:

You can check your client version in Option.

If you have 1814 or lower, you should update to 1815.
its 1815 already ._.
Sparash
I have the same problem as MiniMaximA. It connects to bancho and I can chat and everything, only the scores I get aren't submitted online.

EDIT: Also I have a pending beatmap and I wanted to bump its post, but that doesn't seem to work either. A message box pops up after a while saying it failed.

EDIT2: For now, using a VPN seems to solve the problem temprorarily. I guess it is my connection's fault somehow. Any solution other than having to connect to a VPN server would be appreciated since I won't have access to it all the time.
MiniMaximA

Sparash wrote:

I have the same problem as MiniMaximA. It connects to bancho and I can chat and everything, only the scores I get aren't submitted online.

EDIT: Also I have a pending beatmap and I wanted to bump its post, but that doesn't seem to work either. A message box pops up after a while saying it failed.

EDIT2: For now, using a VPN seems to solve the problem temprorarily. I guess it is my connection's fault somehow. Any solution other than having to connect to a VPN server would be appreciated since I won't have access to it all the time.
i've tried that too, and osu works well behind vpn

but the worst thing is, my isp (university's) blocking all the proxy/vpn that i've tried to use. idkwhy- so i'll really appreciate solutions other than playing through vpn. thanks in advance.
Sparash
My problem seems to have magically disappeared today. I'm having no problem without VPN right now, so it makes me wonder where the problem truly lies.
Bleach Fan 101
Hey guys.
Ok here is my problem: I am logged into the OSU! Game but mu icon doesnt appear and the bar isnt filled by how much xp or what ever it is fills it.It says Loading stats where my level and all that would be. At the bottom of the screen it says
Connection failed retrying in 30seconds. It then says Connection failed. Hit Shift F1 for status. I did that and it took me to the Twitter page.

I have tested my packet loss. The first one came up with

Packets sent = 1000. Received 998, Lost = 2 <0% loss>

And I am running a different one for Packet Loss at the moment.

Aprox. 156ms. Max = 436ms and Average is 161ms

Basicly I am logged in my icon and level stuff aint loading and I cant get on Multi - Player
A message pops up when I try to get onto Multi - Player saying You must Login to Bancho and be connected before playing online.

If anyone can help me please do :)
anthonyyy0
I keep getting connection failed, retrying in 30 seconds when trying to log in. then after that it says connection failed, press shift-f1 for details. Nothing I've tried so far is working. I'm on XP.
Bleach Fan 101
My problem has fixed its self now. When I opened OSU! the Updater loaded it's self up. Once I clicked to open OSU! again I saw that my stats
had loaded and I could access Multiplayer again :D.
xokolade
I just keep CYCLING! Seriously raging right now.

Can't play multiplayer. Can't get my rank up! Can someone fix Bancho?

I've updated, I've restarted--for some reason Osu! just doesn't want me to keep connected for longer than some amount of minutes. Then I go right to "Connection restarting!" and "Press F1!" Joyous joy.

Wasn't like this until today. What have I done to you Bancho!?
MonchoStrife
I've the same problem than xokolade. I stopped playing the game for some time. Then once I wanted to play it again it made me to update Osu! and I just updated it. After that I tried to log-in in the game and for some reason I couldn't. I even tried re-installing frameworks on my SO (7 Home Premium), and re-installing the game itself, hence nothing of this worked and I still can't log in the game. I followed the thing in the very first post of the thread and still can't log in...
darkmiz
It could be your game is stuck in an older version. At least this is what happened to me after running the fix option in the installer. And I managed to fixed it by re-installing the game.

Go to options and check the upper right corner for your game version. The latest should be b1815. If for some reason your version is b1814 or older, try running the updater. If it doesn't work, use the installer to uninstall the game and re-installing. Your game skins and songs will be preserved so no need to make backups. Hopefully this works.
MonchoStrife
I've checked and I've the b18515 version :(

I already tried unninstalling and reinstalling the game a thousand times... :cry:

Guess that I will have to keep trying
Uni
Anyone can explain why i can't update it says it doenst connect on the ip address: 64.120.19.26:80
peppy
Likely something on your PC or network is stopping it. Post the full error message at least?
f e a r

mm201 wrote:

Some peer blocking blacklists contain osu!'s servers for some reason. Please add an exception for 174.34.145.226, 208.94.116.253, and 216.6.228.50 if you are using one.
I didnt understand that quite :L anyone care simplifying it to a level of sillyness?
weepz
I know this is probably a no-go but I just moved into University Halls and I can no longer connect to Bancho - The university block p2p so people can't torrent but I didn't realise until today that it stopped me logging into Bancho. I can't change what the uni has blacklisted - I was just wondering if there is any other way around this?
Pastafari
Hello there.

Well I have a problem with my score submition, it has been about 12 days today, but when I play and try to submit my score it just never ends to load, so I can't level up or score, the strange thing here is that I can go to multiplayer and everuthing else, but I just cant score (on almost all the maps)

I tried with another account and it was the same, I also tried with my dns server, and some more things, but nothing happened.

It'll be great if someone can help me with this, ._. thanks
peppy
Please try pinging cho.ppy.sh and osu.ppy.sh and sharing what IP it shows up that they are resolving to.
weepz

peppy wrote:

Please try pinging cho.ppy.sh and osu.ppy.sh and sharing what IP it shows up that they are resolving to.
I got 50.23.74.90 and 50.23.74.91

Thanks for any help on this :)
Uni
Pastafari
Here goes mine:
cho.ppy.sh - 50.23.74.90
osu.ppy.sh - 50.23.74.91
miltrebornhoj
I'm not sure how long this problem was, but I just noticed it last week. I have auto-login enabled in Osu, and I suddenly can't login when I start up the game. It gets stuck in the "logging in" text at the bottom. I tried signing out, and signing in again, and now it says "Connecting to server....." and it doesn't end. I repaired Osu installation and now it tells me "Connecting to Bancho" then "Can't connect. Retry in 30 secs."

Any idea where this problem stems from? All I did Osu-related for the past week is copying some of the mp3 files from the beatmaps folder into another folder in my harddrive.

I tried disabling my firewall, but it still won't connect.

This is what it shows, it never progresses from that (image attached):

miltrebornhoj
Sorry if it is counted as double post, but I have managed to get the traceroot as well. Please help me, I want to play online again :)

galvenize
Mmh okay here's my problem. The game won't let me connect to bancho. It keeps trying to log me in eternally. It isn't a firewall problem, I didn't encounter this problem after a year of use. I think that it's because I changed my password while being logged into the game and it kept saying "wrong password". So eventually I logged off but when I tried to log in again it won't let me. I changed my password numerous times again, reinstalled the game, disabled my firewall but nothing helps.

If someone could explain to me the nature of this problem >:( .
Bass

myself wrote:

Well, I can browse webpages normally in Firefox... but I can't connect to osu!... I mean, it's connecting and after a while it's disconnecting and it keeps going. Before everything worked ok before, not like I am banned or something.
In other words, my Internet works well, but I have problem to connect with osu!. Before really everything worked.
Dellirium
I have the same problem too. I can see my online friends, but can't join channels.
MagusBenus

miltrebornhoj wrote:

I'm not sure how long this problem was, but I just noticed it last week. I have auto-login enabled in Osu, and I suddenly can't login when I start up the game. It gets stuck in the "logging in" text at the bottom. I tried signing out, and signing in again, and now it says "Connecting to server....." and it doesn't end. I repaired Osu installation and now it tells me "Connecting to Bancho" then "Can't connect. Retry in 30 secs."

Any idea where this problem stems from? All I did Osu-related for the past week is copying some of the mp3 files from the beatmaps folder into another folder in my harddrive.

I tried disabling my firewall, but it still won't connect.

This is what it shows, it never progresses from that (image attached):

Same problem here. I would like a solution, I like to chat. Also, I can't connect to the irc, but my internet is just fine, I ran some internet tests.

EDIT : Troubleshooting info : Repairing osu, reinstalling osu, restarting internet modem, and disabling firewall. None of these worked.
_index
Now, about 5 minutes imma can't login in..

Tracert to cho.ppy.sh and osu.ppy.sh is normally, no block-software installed. Any solutions with this?
Slip
I can't login to bancho BUT I can see scores and comments. (why does this always happen during weekends? Ruining my weekends of otaku and osu! filled fun :<)
_index

Slip wrote:

I can't login to bancho BUT I can see scores and comments.
Same problem, i guess just BanchoBot-irc crushed..
But im can't use osu!direct and this makes me sad :C
Froslass
Confirming.

mochi
I'm having the same problem as well

:\
Slip

_index wrote:

Slip wrote:

I can't login to bancho BUT I can see scores and comments.
Same problem, i guess just BanchoBot-irc crushed..
Too bad,Its the weekends too,who wants to predict this is gonna be the same thing that happened just last month?
(I can still get map ranks,like if I wanted to get rank #40 on a map I could go do it right now.)
(Now I cant look at global rankings. The site might go down soon?)
xXxMiaouxXx
Have the same problem cannot log in. It try to connect but dont suceed.
_index
Finally we have dc and stopped servers.

Waiting...Please, dont make me sad after hard day :C

Resolved, thanks team.
MagusBenus
Bancho is alive! :)
Slip
Aaaaaand its back :)
[deleted user]

mm201 wrote:

This issue pops up often with all the different network configurations about. To help keep the forum clean, all issues connecting to osu!'s ingame chat and multiplay system (Bancho) should be directed here.

Common solutions to this problem:
  1. Open TCP port 13381 and 13382 on any firewalls between yourself and the internet.
  2. On Vista+, try turning down UAC to a lower setting, running in XP SP2 compatability mode, or allowing osu! to run as administrator.
  3. Some peer blocking blacklists contain osu!'s servers for some reason. Please add an exception for 174.34.145.226, 208.94.116.253, and 216.6.228.50 if you are using one.
  4. Have you tried logging out and back in?
More solutions to come.
mikonbi
Same problem. Bancho keep kickin' me out every 10 mins and showing "connection timed out", but I can see my friends and use internet like any other day (this happens since 2 months)
natyusha
Bancho is not working for me ingame (infinite log in). I have never had a problem with it in the past and I have the correct ports forwarded. This started about 5 hours ago and I saw nothing else posted on this forum or on osu!status.

Edit: after about a day of not being able to log onto bancho the issue seems to have resolved itself. I was even able to log on via mirc so i have no idea what caused my problems.

smasamune
i cant use osu! it tells me that i logged but to use i need to have supporter acc :(


edit

ok its works :P i dont know why i cant play :P
Sakura

smasamune wrote:

i cant use osu! it tells me that i logged but to use i need to have supporter acc :(


edit

ok its works :P i dont know why i cant play :P
You're probably trying to access osu! through test build.
Matty
Hi, I've had a problem with connectiivity ever since I arrived at my uni. Most multiplayer games work over the uni internet, including steam, but osu does not work, it is permanently stuck in the 'connecting to bancho' phase whenever I turn it on. Also in case it is a clue, Super Meat Boy gives an error trying to connect to the sql server. Perhaps I should ask the IT service what the **** they're doing?
peppy
You need to be able to connect on TCP port 13382
ririco
i need help here ;w; i can't log in on to my account
obama-FTW

-Sekai- wrote:

i need help here ;w; i can't log in on to my account
da hell?
Sander-Don

2011 = irc is down.
ririco
so till when?
Sander-Don
Till it's fixed, I would guess.
ririco
oh, it's ok i guess ._., we can't use IRC too right?
kyo kun_old
I hate this.. I wanted to play online with a person.. who is really important for me... but the Bancho didn't allow me.......... when it will finally work? I hate this...
Kazuo
aww irc down
ririco

kyo kun wrote:

I hate this.. I wanted to play online with a person.. who is really important for me... but the Bancho didn't allow me.......... when it will finally work? I hate this...
you can't do anything just wait till it's fixed ok~?
RusticKey
I am having this issue, still.
Sander-Don

All-Time Beginner wrote:

I am having this issue, still.
What issue? The server is down. Wait till it gets fixed.
ririco

All-Time Beginner wrote:

I am having this issue, still.
all of us have the same issue here ATB :3
RusticKey

Sander-Don wrote:

All-Time Beginner wrote:

I am having this issue, still.
What issue? The server is down. Wait till it gets fixed.
Yes, that issue, but now when i tried to re-log (logging in and out) it won't log me in.
Oh well, I could still play and edit maps, no problems.
ririco
ATB have fun :3
RusticKey

-Sekai- wrote:

ATB have fun :3
Okay.
kyo kun_old
Please help.. I cannot play with hr because of the Bancho and I'm getting really annoyed with it..........
Tithen-Firion
I think this should be in FAQ. I had both ports blocked. Now everything works fine. :)
Dellirium

Aoshiru wrote:

Same problem. Bancho keep kickin' me out every 10 mins and showing "connection timed out", but I can see my friends and use internet like any other day (this happens since 2 months)
Bump. The problem still exists.



And what I see in game: http://osu.ppy.sh/ss/174982
Rey Fullbuster
i got dc many times

IP adress :192.168.1.101
Dellirium

r3yn41d0 wrote:

i got dc many times

IP adress :192.168.1.101
that's your router's IP. If you want to see your real IP address, look, for example, here: http://www.whatismyip.com/
Rey Fullbuster

[Dellirium] wrote:

r3yn41d0 wrote:

i got dc many times

IP adress :192.168.1.101
that's your router's IP. If you want to see your real IP address, look, for example, here: http://www.whatismyip.com/
ok this is my real IP address : 61.94.63.109
Rey Fullbuster
ok, now i can connect to bancho again

sorry for double posting
SilentKnight_old
I can't connect to my account. A small window pops up at the bottom of the osu! window. It says there: "Connection failed.Retrying in 30 s". It always does that.We have an internet connection and there isn't anything wrong with it when i surf. I'm opening osu! in my guest account. Does this have something to do with my prob? By the way, I can open osu! in the other accounts. :?
zoonaz
Is there some sort of techinal issues on osu in-game log-in atm, or am I just having some bug or something? Really annoying ^^ When I try to log in, it keeps saying "Logging in" and after like 5 minutes it says wrong password and then tries to log in again. Im certainly sure that I wrote my password right cuz I tried it like 10 times.
K a Y e
I also have the same problem!! Mind if I post??


If I disturbed you, Sorry about that!! :oops:
[deleted user]
what is Bancho really about?
Winshley

webslinger92 wrote:

I just remade my account since I just started playing today, but now it's doing it again with my new account
From what you said, I assume that you made more than one account, which is not allowed...
infectedxinsanity
okay so i can't play multi player cuz it keeps saying that it's receiving data, but it won't stop saying that. i'm a little irritated with it because I really want to play with friends but when I click on 'multi' it says I have to be signed into bancho and be connected, in which it won't let me do either. :/
peppy

infectedxinsanity wrote:

okay so i can't play multi player cuz it keeps saying that it's receiving data, but it won't stop saying that. i'm a little irritated with it because I really want to play with friends but when I click on 'multi' it says I have to be signed into bancho and be connected, in which it won't let me do either. :/
Has it even worked for you?
D__M
Now this is a weird problem i've got... i've been playing this game for only 5 days or so and I could go 2 days playing multi no problems whatsoever, however I can't play Osu online properly anymore as of now. It even causes my computer to disconnect from my router's signal and I have to reconnect again (note: this only happens with Osu)
I've made exceptions on malwarebytes and firewall, but no success. I've also tried logged in again.

Any ideas?

edit: I can confirm once I boot up Osu my internet is gonna disconnect.
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