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[resolved] [confirmed] osu!updater's "help?" link is broken

posted 2015-06-20T03:21:01+00:00

Total Posts

8

Toshi-Kun

Joined May 2013

Topic Starter

Toshi-Kun 2015-06-20T03:21:01+00:00

I clicked help, where it directs to osu!zendesk... and it says account not active.
Probably something went wrong?

Video or screenshot showing the problem:
http://puu.sh/ivAPm/7311aa866f.png

osu! version: 20150414.2 (latest)

Deimos

Joined April 2012

Deimos 2015-06-20T03:22:37+00:00

where did you click "help"?

osu!zendesk is no longer in use

VeilStar

osu! Alumni

Joined April 2014

VeilStar 2015-06-20T14:53:38+00:00

t/322829

This should be fixed in the updater already. I know the installer still uses the old zendesk link though.
That should get fixed eventually.

Edit: Confirming...

Trosk-

Technical Support Team

Joined October 2013

Trosk- 2015-06-20T15:46:11+00:00

It is actually fixed now. clicked it and it got me to the download osu! page.

VeilStar

osu! Alumni

Joined April 2014

VeilStar 2015-06-20T15:55:06+00:00

Trosk- wrote:
It is actually fixed now. clicked it and it got me to the download osu! page.

The installer's link is still broken. The updater's link was fixed a month ago.

Trosk-

Technical Support Team

Joined October 2013

Trosk- 2015-06-20T19:03:31+00:00

VeilStar wrote:
The installer's link is still broken. The updater's link was fixed a month ago.

Oh ok. Sorry.

Toshi-Kun

Joined May 2013

Topic Starter

Toshi-Kun 2015-06-21T04:56:19+00:00

Deimos wrote:
where did you click "help"?

osu!zendesk is no longer in use

Sorry for the late reply.
I clicked the link via the new osu!updater ... on the top right corner.
Like after osu! crashes and I click retry.

VeilStar

osu! Alumni

Joined April 2014

VeilStar 2015-08-03T19:28:43+00:00

Seems fixed now. Marking as resolved.

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