crashes on startup, here's the error code he sent me


OpenTK.Graphics.GraphicsModeException: Failed to retrieve GraphicsMode, no fitting configurations, error SUCCESS
á- OpenTK.Platform.Egl.EglGraphicsMode.SelectGraphicsMode(SurfaceType surface_type, IntPtr display, ColorFormat color, Int32 depth, Int32 stencil, Int32 samples, ColorFormat accum, Int32 buffers, Boolean stereo, RenderableFlags renderable_flags, Boolean fullscreen)
á- OpenTK.Platform.Egl.EglGraphicsMode.SelectGraphicsMode(SurfaceType surface_type, IntPtr display, ColorFormat color, Int32 depth, Int32 stencil, Int32 samples, ColorFormat accum, Int32 buffers, Boolean stereo, RenderableFlags renderable_flags, Boolean fullscreen)
á- OpenTK.Platform.Egl.EglContext..ctor(GraphicsMode mode, EglWindowInfo window, IGraphicsContext sharedContext, Int32 major, Int32 minor, GraphicsContextFlags flags)
á- OpenTK.Platform.Egl.EglAnglePlatformFactory.CreateGLContext(GraphicsMode mode, IWindowInfo window, IGraphicsContext shareContext, Boolean directRendering, Int32 major, Int32 minor, GraphicsContextFlags flags)
á- OpenTK.Graphics.GraphicsContext..ctor(GraphicsMode mode, IWindowInfo window, IGraphicsContext shareContext, Int32 major, Int32 minor, GraphicsContextFlags flags)
á- #=z0IN6pU_55uudmDShowKV9CmtDm6s.#=zwxPGOJw=(Int32 #=zzkUr_GM=, Int32 #=zj50PS34=, GraphicsContextFlags #=zEI3TImg=)
á- #=zu4fIM7i5d2zK3OeYZ6db9xg=.OnHandleCreated(EventArgs #=zvFmhdr4=)
á- #=zWfvxL3bozZRF5baFS5vYoP5icjbc.OnHandleCreated(EventArgs #=zvFmhdr4=)
á- System.Windows.Forms.Control.WmCreate(Message& m)
á- System.Windows.Forms.Control.WndProc(Message& m)
á- System.Windows.Forms.ScrollableControl.WndProc(Message& m)
á- System.Windows.Forms.Form.WmCreate(Message& m)
á- System.Windows.Forms.Form.WndProc(Message& m)
á- #=z4LpiQHMXU42CCSRJIQwXyNQ=.WndProc(Message& #=zJYmLj28=)
á- System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
á- System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
á- System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Make sure they are using 32 bit color depth and not anything else. If changing that doesn't help, tell them to reinstall their graphics drivers.

just managed to get him to change the color depth and now it works thanks