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[osu!stable] OSU will not let me log in

posted
Total Posts
6
ThatOneGuy947
3 posts
Joined June 2024
Topic Starter
ThatOneGuy947
Problem details: im trying to log into osu on a new laptop but it keeps giving me the error "check if you used the right username/password" and I 100% know i entered the right info but it will not let me log in. i even reset my laptop and my password multiple times but it just will not let me in


Video or screenshot showing the problem:


osu! version: Stable 20250122.1
chromb
Global Moderator
1,057 posts
Joined May 2017
chromb
Any chance you could provide log files?
they should be in your osu! folder (network and runtime pls)
ThatOneGuy947
3 posts
Joined June 2024
Topic Starter
ThatOneGuy947

chromb wrote:

Any chance you could provide log files?
they should be in your osu! folder (network and runtime pls)
https://imgur.com/VqCLk76 i didnt find the network file but this is the runtime
chromb
Global Moderator
1,057 posts
Joined May 2017
chromb
any chance you can use something other than imgur, we can't access it over in the UK lmao
ThatOneGuy947
3 posts
Joined June 2024
Topic Starter
ThatOneGuy947

chromb wrote:

any chance you can use something other than imgur, we can't access it over in the UK lmao
https://ibb.co/KjHhSnRR does this work?
Lyawi
Technical Support Team
4,137 posts
Joined February 2015
Lyawi
You can view network.log if you switch to Cutting Edge release stream :) And instead of screenshots, copy paste the content here works aswell

By the way, have you yet tried to type your login somewhere else and just paste it into the fields? Like 100% making sure you didn't type wrong, and using the correct keyboard layout aswell?
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