[Archived] I need Help

Pacifism

Joined December 2018

Topic Starter

Pacifism 2019-01-19T08:28:02+00:00

If I click on Osu it starts and closes directly again if someone knows the problem please help me

Video or screenshot showing the problem:

osu! version: Stable 20181231.2 (latest)

Death

Technical Support Team

20,476 posts

Joined September 2013

Death 2019-01-20T06:08:11+00:00

Have you tried restarting your computer?

Try following this guide to check your event viewer for any crash logs and post anything you find here.

Pacifism

3 posts

Joined December 2018

Topic Starter

Pacifism 2019-01-20T16:21:08+00:00

yes i have, but it doesn´t work

Anwendung: osu!.exe Frameworkversion: v4.0.30319 Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet. Ausnahmeinformationen: Ausnahmecode c0000005, Ausnahmeadresse 54E6B5BF

Last edited by Pacifism 2019-01-20T16:28:21+00:00, edited 2 times in total.

Death

Technical Support Team

20,476 posts

Joined September 2013

Death 2019-01-20T22:50:31+00:00

You happen to have anything else in your event viewer? That's like the most generic error code possible. Can you also find the "runtime.log" from inside the Logs folder in your osu! folder and post the contents of that here?

Are you launching osu! directly from the exe or are you launching it through something like Steam? Do you have any applications open that might be putting an overlay on the game, like Discord? What GPU do you have in your computer and have you tried reinstalling its drivers recently?

Pacifism

3 posts

Joined December 2018

Topic Starter

Pacifism 2019-01-21T18:52:00+00:00

i have reset my PC

Death

Technical Support Team

20,476 posts

Joined September 2013

Death 2019-01-22T01:58:45+00:00

Ok... does that mean you aren't having issues anymore or you did that and nothing changed?