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[Archived] Can't Start osu...Can't Uninstall osu?

posted
Total Posts
9
Deleca7755
13 posts
Joined February 2016
Topic Starter
Deleca7755
So It was working fine last time I wanted to play, and today I try to open It, and It doesn't open. The logo appears, that's cool, but It doesn't start. I looked In the task manager after opening and It just disappears. I can't uninstall It the right way either? This Is what pops up: https://imgur.com/HYGQR9Y

So I deleted the folder. I reinstalled many times, using the mirror, In another directory, nothing. I ran a scan using MBAM, no viruses. I don't wanna reset my laptop for this. Before I reinstalled I tried running osu repair too and that did nothing.
Death
Technical Support Team
20,476 posts
Joined September 2013
Death
Restart your computer. Try to run the game again and if it still doesn't do anything, follow this guide to see if there are any crash logs in your event viewer. Also, please provide the "runtime.log" file that is created in your osu!\Logs folder.
Deleca7755
13 posts
Joined February 2016
Topic Starter
Deleca7755
Just restarted. I opened It, this Is the first one that shows up In the event viewer:
SPOILER
osu!.exe
1.3.3.7
5b31f0d0
unknown
0.0.0.0
00000000
c000041d
770295a8
2108
01d41c710b5fb3ee
C:\Users\Me Again\AppData\Local\osu!\osu!.exe
unknown
de73311a-957f-4b9b-9cb0-add0b5e45882
I checked, there Is no runtime.log. I believe I checked logs before I deleted the folder the first time too, and there was still no runtime. There's currently a file named "update_success" though, so here's that:
SPOILER
7/15/2018 6:34:18 PM: CallbackStatus updated to Checking
7/15/2018 6:34:18 PM:
7/15/2018 6:34:18 PM: Beginning update thread
7/15/2018 6:34:18 PM: Stream: Stable40
7/15/2018 6:34:18 PM:
7/15/2018 6:34:18 PM: Running cleanup..
7/15/2018 6:34:18 PM: Cleanup successful!
7/15/2018 6:34:18 PM: Requesting update information...
7/15/2018 6:36:09 PM: CallbackStatus updated to Checking
7/15/2018 6:36:09 PM:
7/15/2018 6:36:09 PM: Beginning update thread
7/15/2018 6:36:09 PM: Stream: Stable40
7/15/2018 6:36:09 PM:
7/15/2018 6:36:09 PM: Running cleanup..
7/15/2018 6:36:09 PM: Cleanup successful!
7/15/2018 6:36:09 PM: Requesting update information...
7/15/2018 6:36:58 PM: CallbackStatus updated to Checking
7/15/2018 6:36:58 PM:
7/15/2018 6:36:58 PM: Beginning update thread
7/15/2018 6:36:58 PM: Stream: Stable40
7/15/2018 6:36:58 PM:
7/15/2018 6:36:58 PM: Running cleanup..
7/15/2018 6:36:58 PM: Cleanup successful!
7/15/2018 6:36:58 PM: Requesting update information...
7/15/2018 6:36:59 PM: No changes to apply!
7/15/2018 6:36:59 PM: Saving out global config
7/15/2018 6:36:59 PM:
7/15/2018 6:36:59 PM: Ending update thread with result: NoUpdate
7/15/2018 6:36:59 PM:
7/15/2018 6:55:17 PM: CallbackStatus updated to Checking
7/15/2018 6:55:17 PM:
7/15/2018 6:55:17 PM: Beginning update thread
7/15/2018 6:55:17 PM: Stream: Stable40
7/15/2018 6:55:17 PM:
7/15/2018 6:55:17 PM: Running cleanup..
7/15/2018 6:55:17 PM: Cleanup successful!
7/15/2018 6:55:17 PM: Requesting update information...
7/15/2018 7:18:11 PM: CallbackStatus updated to Checking
7/15/2018 7:18:11 PM:
7/15/2018 7:18:11 PM: Beginning update thread
7/15/2018 7:18:11 PM: Stream: Stable40
7/15/2018 7:18:11 PM:
7/15/2018 7:18:11 PM: Running cleanup..
7/15/2018 7:18:11 PM: Cleanup successful!
7/15/2018 7:18:11 PM: Requesting update information...
7/15/2018 7:21:43 PM: CallbackStatus updated to Checking
7/15/2018 7:21:43 PM:
7/15/2018 7:21:43 PM: Beginning update thread
7/15/2018 7:21:43 PM: Stream: Stable40
7/15/2018 7:21:43 PM:
7/15/2018 7:21:44 PM: Running cleanup..
7/15/2018 7:21:44 PM: Cleanup successful!
7/15/2018 7:21:44 PM: Requesting update information...
7/15/2018 7:21:54 PM: No changes to apply!
7/15/2018 7:21:54 PM: Saving out global config
7/15/2018 7:21:54 PM:
7/15/2018 7:21:54 PM: Ending update thread with result: NoUpdate
7/15/2018 7:21:54 PM:
7/15/2018 7:21:54 PM: CallbackStatus updated to NoUpdate
Death
Technical Support Team
20,476 posts
Joined September 2013
Death
Ok, that doesn't really give me too much information unfortunately. Maybe try looking in your event viewer for a few more logs around the same time you opened the game, not just the first one that appears.
Deleca7755
13 posts
Joined February 2016
Topic Starter
Deleca7755
Hopefully any of these are better.

SPOILER
osu!.exe
1.3.3.7
5b31f0d0
unknown
0.0.0.0
00000000
c0000005
00000000
2108
01d41c710b5fb3ee
C:\Users\Me Again\AppData\Local\osu!\osu!.exe
unknown
b6320c7f-cbcf-4201-af15-3db1665b86a1

SPOILER
Application: osu!.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException at OpenTK.Platform.Windows.Functions.DescribePixelFormat(IntPtr, Int32, Int32, OpenTK.Platform.Windows.PixelFormatDescriptor ByRef) at OpenTK.Platform.Windows.WinGraphicsMode.ChoosePixelFormatPFD(IntPtr, OpenTK.Graphics.GraphicsMode, AccelerationType) at OpenTK.Platform.Windows.WinGraphicsMode.SelectGraphicsMode(OpenTK.Graphics.ColorFormat, Int32, Int32, Int32, OpenTK.Graphics.ColorFormat, Int32, Boolean) at OpenTK.Platform.Windows.WinGLContext.SetGraphicsModePFD(OpenTK.Platform.Windows.WinGraphicsMode, OpenTK.Graphics.GraphicsMode, OpenTK.Platform.Windows.WinWindowInfo) at OpenTK.Platform.Windows.WinGLContext+TemporaryContext..ctor(OpenTK.INativeWindow) at OpenTK.Platform.Windows.WinGLContext..ctor(OpenTK.Graphics.GraphicsMode, OpenTK.Platform.Windows.WinWindowInfo, OpenTK.Graphics.IGraphicsContext, Int32, Int32, OpenTK.Graphics.GraphicsContextFlags) at OpenTK.Platform.Windows.WinFactory.CreateGLContext(OpenTK.Graphics.GraphicsMode, OpenTK.Platform.IWindowInfo, OpenTK.Graphics.IGraphicsContext, Boolean, Int32, Int32, OpenTK.Graphics.GraphicsContextFlags) at OpenTK.Graphics.GraphicsContext..ctor(OpenTK.Graphics.GraphicsMode, OpenTK.Platform.IWindowInfo, OpenTK.Graphics.IGraphicsContext, Int32, Int32, OpenTK.Graphics.GraphicsContextFlags) at #=z0ziB7SDrv_pFBHyhQN9m0EpL4lCs.#=zKj7T6U8=(Int32, Int32, OpenTK.Graphics.GraphicsContextFlags) at #=zVmYOXSMOwJMVKeQQXYMuHhI=.#=zjZBZCeUr0qO_(OpenTK.Graphics.GraphicsContextFlags) at #=zVmYOXSMOwJMVKeQQXYMuHhI=.OnHandleCreated(System.EventArgs) at #=zozFUrtS9rSRu$XCTUgTuMKGmbylb.OnHandleCreated(System.EventArgs) at System.Windows.Forms.Control.WmCreate(System.Windows.Forms.Message ByRef) at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef) at System.Windows.Forms.ScrollableControl.WndProc(System.Windows.Forms.Message ByRef) at System.Windows.Forms.Form.WmCreate(System.Windows.Forms.Message ByRef) at System.Windows.Forms.Form.WndProc(System.Windows.Forms.Message ByRef) at #=zdu1Cgb89XHfgZAgcEmHbWdg=.WndProc(System.Windows.Forms.Message ByRef) at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef) at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef) at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)

SPOILER
osu!.exe
1.3.3.7
5b31f0d0
unknown
0.0.0.0
00000000
c000041d
77a895a8
27fc
01d41c7091a7b0b4
C:\Users\Me Again\AppData\Local\osu!\osu!.exe
unknown
0efcc6d9-9e3e-42ee-9f44-b4cea81d8fff

SPOILER
osu!.exe
1.3.3.7
5b31f0d0
unknown
0.0.0.0
00000000
c0000005
00000000
f58
01d41c6d5ed0bd18
C:\Users\Me Again\AppData\Local\osu!\osu!.exe
unknown
ff97a1c8-112c-478e-9b39-6445c3bd524b

SPOILER
Application: osu!.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException at OpenTK.Platform.Windows.Functions.DescribePixelFormat(IntPtr, Int32, Int32, OpenTK.Platform.Windows.PixelFormatDescriptor ByRef) at OpenTK.Platform.Windows.WinGraphicsMode.ChoosePixelFormatPFD(IntPtr, OpenTK.Graphics.GraphicsMode, AccelerationType) at OpenTK.Platform.Windows.WinGraphicsMode.SelectGraphicsMode(OpenTK.Graphics.ColorFormat, Int32, Int32, Int32, OpenTK.Graphics.ColorFormat, Int32, Boolean) at OpenTK.Platform.Windows.WinGLContext.SetGraphicsModePFD(OpenTK.Platform.Windows.WinGraphicsMode, OpenTK.Graphics.GraphicsMode, OpenTK.Platform.Windows.WinWindowInfo) at OpenTK.Platform.Windows.WinGLContext+TemporaryContext..ctor(OpenTK.INativeWindow) at OpenTK.Platform.Windows.WinGLContext..ctor(OpenTK.Graphics.GraphicsMode, OpenTK.Platform.Windows.WinWindowInfo, OpenTK.Graphics.IGraphicsContext, Int32, Int32, OpenTK.Graphics.GraphicsContextFlags) at OpenTK.Platform.Windows.WinFactory.CreateGLContext(OpenTK.Graphics.GraphicsMode, OpenTK.Platform.IWindowInfo, OpenTK.Graphics.IGraphicsContext, Boolean, Int32, Int32, OpenTK.Graphics.GraphicsContextFlags) at OpenTK.Graphics.GraphicsContext..ctor(OpenTK.Graphics.GraphicsMode, OpenTK.Platform.IWindowInfo, OpenTK.Graphics.IGraphicsContext, Int32, Int32, OpenTK.Graphics.GraphicsContextFlags) at #=z0ziB7SDrv_pFBHyhQN9m0EpL4lCs.#=zKj7T6U8=(Int32, Int32, OpenTK.Graphics.GraphicsContextFlags) at #=zVmYOXSMOwJMVKeQQXYMuHhI=.#=zjZBZCeUr0qO_(OpenTK.Graphics.GraphicsContextFlags) at #=zVmYOXSMOwJMVKeQQXYMuHhI=.OnHandleCreated(System.EventArgs) at #=zozFUrtS9rSRu$XCTUgTuMKGmbylb.OnHandleCreated(System.EventArgs) at System.Windows.Forms.Control.WmCreate(System.Windows.Forms.Message ByRef) at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef) at System.Windows.Forms.ScrollableControl.WndProc(System.Windows.Forms.Message ByRef) at System.Windows.Forms.Form.WmCreate(System.Windows.Forms.Message ByRef) at System.Windows.Forms.Form.WndProc(System.Windows.Forms.Message ByRef) at #=zdu1Cgb89XHfgZAgcEmHbWdg=.WndProc(System.Windows.Forms.Message ByRef) at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef) at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef) at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
Death
Technical Support Team
20,476 posts
Joined September 2013
Death
Make sure you are using 32bit color depth and not anything else.

What GPU do you have?

Try clean reinstalling your graphics drivers. Use a program like Display Driver Uninstaller to uninstall whatever drivers you are using currently. AMD also has a Clean Uninstall Utility if you are using Catalyst drivers, or have had Catalyst drivers installed.

After that is done download the newest drivers for your GPU from the respective manufacturer's website. Here is a list that will probably come in handy:
  1. NVIDIA
  2. AMD
  3. Intel
Deleca7755
13 posts
Joined February 2016
Topic Starter
Deleca7755
I have AMD Raedon R2 Graphics.
I fixed the not starting Issue, I was trying to see If I wasn't using 32bit and It turns out I had to update my graphics driver.

I was downloading some updates via the HP Support Assistant a few days ago, one of them was a graphics update. Pretty sure something went wrong while It was Installing.

However, I still can't uninstall It normally :|
Death
Technical Support Team
20,476 posts
Joined September 2013
Death
Try running the installer one more time, point the installation path toward the directory you currently have osu! installed in and let it run all the way through.
Last edited by Death , edited 1 time in total.
Deleca7755
13 posts
Joined February 2016
Topic Starter
Deleca7755
Still can't uninstall. There's also a new problem: osu! "breaks" Windows.

I tested a bit, It seems to be when I open a beatmap then exit It, ( only this, playing the beatmap goes fine ) the FPS starts rapidly dropping and when I exit osu!, things just happen.

First, everything stops responding ( usually the "Microsoft Windows is not responding" dialog pops up ) and when I wait this out, sometimes the visuals bug out ( but eventually fixes ). When I open osu! again and It's fine until I make the FPS drop again.

Here are pictures https://m.imgur.com/a/gy2JBMT.
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