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[Archived] I dont get e mails from osu

posted
Total Posts
2
magicgirli123
1 post
Joined May 2017
Topic Starter
magicgirli123
Problem Details:


Hello
I bought a new Laptop and i really wanna Play osu on it. but there is a Problem: i downloaded osu and i logged in. but i have to confirm my identity to Play online. but i just dont get the e mail certification. i'm pretty sure that i used the mail adress i have now. I never had a different mail adress. but i just dont get the verification mail...

by the way, I'm sorry for my english, but ist not my native language :D

I hope you can help me






osu! version: 20180510.4 (latest)
Last edited by magicgirli123 , edited 1 time in total.
Death
Technical Support Team
20,476 posts
Joined September 2013
Death
Try this and make sure you are checking your spam/junk folder as well:

Dntm8kmeeatu wrote:

Please try logging out of the game, then logging out of the website, using the new design accessible here https://osu.ppy.sh/home

After logging out of both, please wait a few minutes. Then log back into the website, then into the client.

If that doesn't work, please contact accounts@ppy.sh
Last edited by Death , edited 1 time in total.
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