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[Archived] Name change

posted
Total Posts
8
Master Draay
12 posts
Joined November 2012
Topic Starter
Master Draay
Problem Details:

I purchased support and tried to change my
name but it kept saying error and never sending me a confirmation email.
Video or screenshot showing the problem:



osu! version: 20171227.2 (latest)
Lyawi
Global Moderator
3,337 posts
Joined February 2015
Lyawi
You should be able to change your name here: https://osu.ppy.sh/store/products/32

Did you check the correct inbox?
Death
Technical Support Team
20,476 posts
Joined September 2013
Death
What error is being displayed?
Master Draay
12 posts
Joined November 2012
Topic Starter
Master Draay
Thats what i use. It gives me the same message
Master Draay
12 posts
Joined November 2012
Topic Starter
Master Draay

Death wrote:

What error is being displayed?
It says (unauthorized) error, then it goes to the account verification and never sends me a email. I check my account details and everything is in place.
Death
Technical Support Team
20,476 posts
Joined September 2013
Death
Please be sure to check the junk or spam folder in your email for that verification code.

If you still can't find it, please send an email to support@ppy.sh explaining your situation.
Master Draay
12 posts
Joined November 2012
Topic Starter
Master Draay

Death wrote:

Please be sure to check the junk or spam folder in your email for that verification code.

If you still can't find it, please send an email to support@ppy.sh explaining your situation.
I've checked every folder i have. it isn't there
Death
Technical Support Team
20,476 posts
Joined September 2013
Death

Death wrote:

If you still can't find it, please send an email to support@ppy.sh explaining your situation.
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