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Whistle Blower
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I recently changed my password and I can log in on a web browser but not the client.
When I press log in it just disconnects instanly.
I am 100% typing my password and user name correctly.

edit:
I've restarted my pc multiple times
disabled my firewall
run osu as admin
Re-installed osu multiple times
tried to repair osu
nothing still seems to work


Video or screenshot showing the problem: Nothing worth showing. it only shows what happens if you type your password or username wrong.



osu! version: 20171215.2 (latest)
Last edited by Loli Lionsoda on , edited 1 time in total.
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Rhythm Incarnate
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Does it work with your older password? would be odd if that's the case
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Whistle Blower
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no, still shows the same thing
(the stuff it shows when you type your password / username wrong)
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Support Team
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Make sure you are not typing spaces anywhere the should not be.

Make sure you have the correct input language selected for the osu! Window.

If neither of those solutions work, try typing your credentials into a different window (maybe a notepad file) and copy+pasting them into the correct input boxes.
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Whistle Blower
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Just confirmed and tried all 3 and none of them work :(
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Whistle Blower
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I fixed it now.

I download a 2014 version of osu and it let me log in again.
Don't know why but I can log in again.
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Whistle Blower
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Its half fixed...

I can only log in with fallback version of osu?
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Support Team
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Loli Lionsoda wrote:
Its half fixed...

I can only log in with fallback version of osu?

After you have logged in, are you able to switch release streams back to Latest and remain logged in?
Last edited by Death on , edited 1 time in total.
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Whistle Blower
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Yes! I can.
But if I log out I can no longer log back in unless I log in with the fallback version then switch.

So I guess this is still half fixed...
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Rhythm Incarnate
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Delete osu!.<username>.cfg in the game directory, launch the client and then login.

Dntm8kmeeatu wrote:
Please try logging out of the game, then logging out of the website, using the new design accessible here https://osu.ppy.sh/home

After logging out of both, please wait a few minutes. Then log back into the website, then into the client.
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Whistle Blower
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both of those idea's didn't work.
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Whistle Blower
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I can no longer go to fallback osu client

so im permanently unable to log in right now...
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Support Team
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Switch to cutting edge, try to log in one more time, and provide the network.log file in your osu!\Logs folder.
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Whistle Blower
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Support Team
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If you are able to access another computer, try logging in on that.

Make sure you are only logging in to one computer at a time if you do have access to another machine.
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