User avatar
Whistle Blower
15 posts
Offline
Problem Details:
I am a little frustrated here. I bought 6 months of supporter multiple days ago and it still hasn't been activated on my account. I've already sent emails to accounts@ppy.sh yet I have not got a response when I emailed them multiple days ago. I do not have money laying around for it just to go to waste.


Video or screenshot showing the problem:
I would give you a screen shot of the PayPal transaction going through but I don't want my account stolen.


osu! version: 20170616.1 (latest)
User avatar
Rhythm Incarnate
1,777 posts
Offline
At this point, all you can do is wait for them to respond. They will, eventually.

By the way, make sure you have included a screenshot of the receipt in your mail.
User avatar
Whistle Blower
15 posts
Offline
Nikosbks wrote:
At this point, all you can do is wait for them to respond. They will, eventually.

By the way, make sure you have included a screenshot of the receipt in your mail.

I resent an email to support@ppy.sh instead now with a receipt in hopes to get a faster response.
User avatar
Whistle Blower
15 posts
Offline
No reply from any of the emails so far.
User avatar
Rhythm Incarnate
1,777 posts
Offline
It might take a day or more for them to reach out to you. Be patient please. :p
User avatar
Whistle Blower
18 posts
Offline
i have the same problem here, no anserwers and no supporter tag after multiple days...
User avatar
Rhythm Incarnate
1,358 posts
Offline
Just be patient guys
User avatar
Whistle Blower
15 posts
Offline
I've waited almost a week since this started sending emails to both support emails and nothing.
User avatar
Support Team
3,152 posts
Offline
Spedoinky wrote:
I've waited almost a week since this started sending emails to both support emails and nothing.


Should have waited a few hours more ;)

Everything seem good on your end now?
Reply 9 posts

Users browsing this forum: None


Jump to: