[Archived] I cant seem to get the verification code to login and play o

joethealien

Joined July 2016

Topic Starter

joethealien 2017-07-06T18:04:38+00:00

I recently built a new computer and I tried logging into Osu but the message "You need to verify your identity to play online! Please click here to continue." shows up. This wouldn't be a problem except that it is rather distracting to me. when i do click it I'm taken to the account verification page but clicking Begin email verification doesn't seem to send the email. I've done this probably 5+ times and checked both of my email, even though I'm quite sure of the one i used. Any and all help is appreciated.

osu! version: 20160403.6

Sandy Hoey

3,605 posts

Joined October 2015

Sandy Hoey 2017-07-06T18:18:27+00:00

Make sure you are logged into the correct email (the one connected to the account). Also check the spam folders. If still nothing, contact accounts@ppy.sh

nunez12

nunez12 2018-04-17T11:24:37+00:00

how

Death

Technical Support Team

20,476 posts

Joined September 2013

Death 2018-04-17T18:24:44+00:00

Please avoid bumping old threads in the future. Try this:

Dntm8kmeeatu wrote:
Please try logging out of the game, then logging out of the website, using the new design accessible here https://osu.ppy.sh/home

After logging out of both, please wait a few minutes. Then log back into the website, then into the client.

If that doesn't work, please contact accounts@ppy.sh

Last edited by Death 2018-04-17T18:24:57+00:00, edited 2 times in total.

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[Archived] I cant seem to get the verification code to login and play o

Dntm8kmeeatu wrote:

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