Problem Details:
I got the osu! tablet 2016 for christmas and I've used it since pretty actively but since 2 days ago the pen has stopped working. It works alright until I touch the buttons on the pen (even if just by a little, not even press) which is when the cursor freezes. I can make the cursor unfreeze by tapping the tablet with the pen really hard, so I think that this isn't a software issue but that the pen is defect or faulty. I haven't thrown or hit or done anything that could possibly damage the pen and the problem just started randomly. I'm wondering if there is a warranty on the osu! tablet 2016 and if there is what should I do.
Thank you in advance!
Video or screenshot showing the problem:
osu! version: 20170103.2 (latest)
I got the osu! tablet 2016 for christmas and I've used it since pretty actively but since 2 days ago the pen has stopped working. It works alright until I touch the buttons on the pen (even if just by a little, not even press) which is when the cursor freezes. I can make the cursor unfreeze by tapping the tablet with the pen really hard, so I think that this isn't a software issue but that the pen is defect or faulty. I haven't thrown or hit or done anything that could possibly damage the pen and the problem just started randomly. I'm wondering if there is a warranty on the osu! tablet 2016 and if there is what should I do.
Thank you in advance!
Video or screenshot showing the problem:
osu! version: 20170103.2 (latest)