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Support Team
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Welcome to the Help forum!
The place to go when you have a problem to report or a question to ask.
What to post
Bug Reports
You may report bugs you find in-game or on the website here by creating a new thread.

When creating a thread to report an issue or bug, please make sure that there isn't already a confirmed thread about the issue. You can view a list of all currently confirmed issues in the List of Confirmed Threads by Category section below. If searching through the list does not show any relevant results feel free to create a new thread.

Also, please note that issues specific to the Cutting Edge release stream are to be posted in here, and issues that are new to the Beta release stream should be posted in this thread.
Technical Issues
You may also create a new thread for technical issues you're experiencing, as long as it's related to osu! in one way or another.
You may create a thread if you have any questions related to osu!.

Please note that the wiki has information about all osu! related things, so do check it out and see if you can find an answer to your question there first. Also, if it's a simple question you might want to try asking it at the #help channel.
What not to post
Account Issues
Account-related issues are not handled on the forum, so please don't post them here.

Send an email to detailing your issue instead. This means anything that is directly related to your account, including flag changes, username changes, osu!supporter payment issues, account security concerns, etc..
Reporting Users
Do not create a thread to report someone for foul play or inappropriate behaviour here.

Either use the in-game report command (type !faq report in any public channel, such as #osu for more information), or report a score on the beatmap listing page (such as here, for example) instead.
Threads that belong to other forums
For gameplay related help you should post in the Gameplay & Rankings forum instead. This means threads where you're looking for help that aren't issues with the game itself, but rather issues that lie with you, the player. For example looking for tips on how to do certain patterns in a beatmap.

Similarly, help with artwork belongs to the Art forum instead. An example of this case would be looking for someone that can help you make an avatar.

The general guideline is that if there is a more appropriate forum for it, you should post it there instead.
Help Forum Policy & Information
Archived Threads
All threads/topics of which the last post is older than 3 months automatically get archived. Archived threads will have [Archived] in the title/subject and will be moved to the Resolved Issues sub-forum automatically.

Bumping Policy
Threads that are more than 5 days old and/or have been pushed to the second page of the Help forum will probably not be handled. If this happened to a thread of yours, feel free to post in the thread to bring it back to the front page.

Please do not bump threads in the Resolved Issues sub-forum if you are not the thread owner.

Additional Information
If your issue is resolved please post so in the thread so that we can properly mark your thread.

We are sorry for any inconvenience if your issue isn't replied to in a timely manner. We only have so many people to handle issues and many issues we do not have a solution at hand for.

If your issue has either been archived and you want to revive it, or your issue has been marked and needs moved from the Resolved Issues forum back to the main Help forum, please contact a member of the support team through a forum or in-game PM.
List of Confirmed Threads by Category
» General
  1. Unsaved map recognised as submitted.
  2. Reloading a skin and restarting auto causes misses.
  3. Skin import still considers users in multiplayer room
  4. Wrong panel when looking auto while spectating someone
  5. Autolinking beatmaps in #spectator vs supportertag
  6. Password Length Inconsistency
  7. text overlapping issues due to localization
  8. osu! hangs after being idle for a long time
  9. osu! crashing randomly due to bloom
  10. Skin preview auto stops playing upon restarting map
  11. alt+tab bug
  12. Able to manipulate menu during close animation.
  13. Sound Glitch When Selecting Random Beatmap With F2
  14. osu! fails to start up if no audio device is connected
  15. Window size not mantained when changing monitors
  16. Background/other elements out of position after Alt+Tab
  17. Windows error sounds when ctrl + w in chat
  18. Misplaced Text Cursor in Extended Chat
  19. Arabic characters crash osu
  20. Weird behaviour on song panels in "jump to window" view
  21. parallax bug when alt+tabbing
  22. Lifetime name change bug
  23. Downloading map during closing animation. (Breaks the game.)
  24. Same Map, Different SR / osu!mania different star rating
  25. "Snow Storm" when the game is minimized in fullscreen
  26. incorrect in-game rank
  27. osu! auto replay wrong has a problem ?
  28. Esc prevents userpanels from updating
  29. Can't import maps with invalid characters on Macc
  30. Alt-tab + K1/K2 player list bug.
  31. replays can miss/sliderbreak while the player didn't
  32. Extending desktop midgame - (crash on stable / directx)
  33. Some maps are unable to be downloaded
  34. Sensitivity change does not affect edges of the screen.
  35. Submitting 0 byte files cause other files to not submit
  36. osu!mania left sound bug while spectating
  37. Tooltips still visible after fade.
  38. Dropdown menu spacing is inconsistent
  39. Own avatar does not slide in with the score
  40. Actual users online not matching what in-game says
  41. osu! makes duplicate local records when its mode doesn't match the currently selected mode
  42. Usernames with numbers are separated in the online notification pop-up
  43. osu! doesn't always recognize folders dragged into Songs
  44. "Random Map" button breaks offset wizard
  45. Rank of other modes can be displayed in osu! mode.
  46. "Watch Replay" appears on downloaded scores with no replay
  47. Spectator chain bugs
  48. Maximizing osu! causes music to play in osu!direct
  49. osu! crashes when spamming F4 during load
  50. Recovery dialog crashes upon illegal selection
  51. ALT+F4 During Processing Breaks Functionality
  52. Visible Text Boxes behind almost all text.
  53. Extra Ripples Coming From Cursor
  54. Menu softlock when importing beatmap
  55. Pause-loop keeps looping even out of pause screen
  56. Scores not calculating correctly
  57. Map Icons getting tilted
  58. Replays hosted on osu! servers have incorrect dates when downloaded and loaded ingame

    » Chat Console
  59. !where command doesn't work for some users
  60. user rank in !stat command is wrong / incorrect
  61. Pasting Information about Timing Sections breaks edit line
  62. !request is pretty useless (not working as intended)
  63. banchobot map links are broken when the name contains <3
  64. User list text not re-scaling after changing resolution
  65. Unicode chat font renders too low if it takes up two liness
  66. Getting highlights from #osu when it's closed
  67. Bancho Commands Using Old Link Syntax
  68. /np bug when two maps have exact name
  69. #multiplayer channel can be kept in solo after race condition quit
  70. Extra space below user panels
  71. Last column of tabs can't be closed in 800x600 resolution
  72. First message of every user is always pale yellow despite having a different color
  73. #highlight does not show links within message body
  74. The most recent chat line pops up when returning from multiplayer lobby
  75. #multiplayer stays up after match ends due to inactivity
  76. "# users online" does not change after logging in
  77. Cannot scroll to see off-screen text [chat]
  78. Missing closing bracket causes broken multiplayer invitation
  79. Tab completion also completes "Loading..."
  80. Multiple chat tabs with the same user

    » Editor
  81. Pressing 2 shortcut keys at the same time bug
  82. crash when creating an inherited timing and slider
  83. BSS window and AiMod require focus
  84. Saving in editor via enter-key is more unreliable
  85. Jump to time window pops up below osu! window
  86. Unable to use weird capitalizations of common names
  87. Straight sliders and middle anchors
  88. [editor] Menu bar glitches out mouse click events
  89. Editor - Testing Issue
  90. osu files rewritten when changing difficulty name
  91. Ghost Slider in Editor - AiMod Unsnapped Slider Issue
  92. Editor Bugs
  93. Unable to apply samples to sliders
  94. Slider length not updated when using shortcut to remove timing section
  95. It is possible to area select when placing notes
  96. Increasing the TrickRate changes the length of some sliders
  97. Escape closes edit when closing dialog boxes
  98. Design tab has misplaced grid location
  99. Timing Issue
  100. Double clicking "Song Setup" can cause window spam
  101. BSS - Creator's Words double new lines becoming single
  102. Grid in editor changes contrast when on a slider
  103. AIMod short spinner detection isn't perfectly accurate
  104. AiMod issues in Taiko Difficulties
  105. Red sliderpoint splits in two when slider can't get smaller
  106. Slider lengths don't recalculate upon stacking final point
  107. osu! crashes after AIMod's inactivity with loaded plugin
  108. AIMod doesn't select object on timeline
  109. Local beatmap settings reset after "Save as New Difficulty"
  110. Timing Glitches and Issues
  111. Kiai Time symbol shows outside of its timeline
  112. Scroll bar moves selected objects in Design tab
  113. Sliders can glitch and become reversed on the timeline
  114. Pasted objects have an incorrect z-index
  115. Playtesting mode-specific map sets that mode as selected
  116. Widescreen storyboard images have edges cut off in editor
  117. Unsubmitted maps inherit setID from folder
  118. Long artist beatmap causes problems when submitting
  119. Navigation Bar Issue in the Editor
  120. [mania Editor] AiMod error / shows wrong info
  121. [Mania Editor]Note displayed clicking through a channel tab
  122. Stuck on black screen going on edit mode? (Mac)
  123. Cant make new difficulties on mac
  124. [o!m Editor]Open for Reference causes samples not to play
  125. cannot click timeline objects when having a 1x1px hitcircle
  126. BSS stucks at "Creating previews..." FOR MAPS WITH HUNDREDS OF SOUND FILES
  127. [Editor] Time signature bug with inherited lines
  128. Storyboard - Trigger Condition Bug
  129. Crash when changing uninherited offset with 1/16
  130. Importing mp3 with the same name as existing song folder replaces old mp3, or adds the new one to the folder.
  131. Correcting Storyboard Positioning
  132. Sudden change on slider velocity on Taiko mapping
  133. Editor doesn't prompt to save after editing Storyboard and then leaving with esc
  134. Inputting Space at the end of Romanized field sends chat "cursor" back to start

    » Gameplay
  135. Selected skin does not preview for uniquely skinned maps
  136. Global Ranking (Selected mods) doesnt work in spectator
  137. Wrong scoreboard while spectating
  138. mania scroll speed problem on spectating/replays
  139. mania 8k (7k + 1) special key usability
  140. ranking position flash misalgined
  141. issue when Toggling DT or HT quickly at the start of a map
  142. Storyboard Causes Combo Flashes to be Brighter and Quicker
  143. Local Offset doesn't change on all keypresses
  144. Slider bodies don't turn grey in Tag
  145. Sliders sometimes not registering when switching buttons
  146. Toggle Interface not working with Numpad Keys
  147. Cinema mod still slightly shows gameplay objects
  148. Sudden "Failed" status after finishing a map
  149. Fast skipping number 3 with TP and DT
  150. Refreshing while spetating displays wrong leaderboard
  151. Skip Button stays while spectating
  152. Game failed to buffer while Spectating
  153. Spun Out inconsistancy
  154. Not seeing myself in friend ranking when spectating
  155. Comboburst sounds play when combobursts are disabled
  156. SS on maps with no spinners gives different score
  157. Holding left and right hotkeys at the left corner in CtB makes the fruit catcher extra bright
  158. Player in co-op shows mouse clicks instead of keyboard taps
  159. Some intros are skippable in osu!, but not in osu!mania
  160. Playback sprite changes without actual speed changing
  161. Autopilot doesn't work at all in tag co-op multiplayer
  162. Some Taiko drumrolls have one tick less than they should
  163. Global score rank showing in local ranking
  164. Hyperdash fruits doesn't always spawn correctly in CtB
  165. Taiko autoplay can miss after spinners
  166. Easy mod lives are broken when replaying or spectating
  167. Taiko Auto mod does not always hit the start of drumrolls
  168. FPS counter covers progress bar during breaks
  169. Spectating incorrect map
  170. [CTB] Combo Counter Color = Last Droplet Get
  171. DT becomes NC when unplugging audio device mid-play.
  172. O!m playfield and mania-stage-right have a gap.
  173. Universal offset causes beatmap to skip at beginning
  174. Sound device disconnecting replay/gameplay bug
  175. Auto taking #51 when surpassing personal best
  176. Score caps and starts counting backwards
  177. Odd Lighting Behavior (osu!mania)
  178. Long notes don't appear in osu!mania with compatibility mode GMA
  179. Auto handles slider ticks improperly on restart or replay
  180. Loved/Qualified and Epilepsy Warning Overlap
  181. Combo not consistent across release streams

    » Main Menu
  182. Nearby filter range expands upon un-showing and showing osu! standard players.
  183. Main menu buttons sound effect spam
  184. in-game changelog cuts long entries off
  185. Banner behind Login Panel doesn't resize from WinWed to FS
  186. Pressing a key after the Play menu fades opens the menu again.
  187. Kiai time stars on main menu (Kiai star fountain kicks in upon changing resolution with song paused.)
  188. Exit button has a strange pop-out layer when clicking it
  189. Song Info gets misaligned after osu! is minimized
  190. White line on edit/exit button hover sprite
  191. Long unicode song info not properly shortened
  192. Jump to... + osu! player control is bugged
  193. Inconsistent dialog behaviour

    » Multiplayer
  194. Multiplayer replays are saved after failing the map.
  195. MP bugs out when new song is imported just when game starts
  196. Odd Key Overlay Visibility with Flashlight in Coop
  197. Multiplayer Host Bug
  198. #userlog shows wrong position when selecting Team VS
  199. Multiplayer ranking screen bugs
  200. Mode-specific beatmaps show under "osu!" mode filter
  201. Unoccupied multiplayer rooms don't disappear
  202. Host is unable to change beatmap if it's not mapped
  203. Default combo colours visible in slider repeats/star2
  204. Song preview in multiplayer doesn't pause match song

    » osu!direct
  205. Map keeps appearing in osu!direct even after download
  206. osu!direct pending map list not updating
  207. osu!direct doesn't load maps while scrolling with the scrolling bar
  208. osu!direct doesn't play welcome song if pending on download
  209. osu!direct rating turns black
  210. osu!direct - Invisible Buttons if Opened when Minimized
  211. Osu!Direct Showing maps that don't exist any more.
  212. Osu!Direct Showing Multiples.
  213. osu!direct bad audio quality when a song is already playing.

    » Results Screen
  214. Ranking Panel Layering Issue
  215. Tag Co-op Performance Graph / Chart Issue
  216. BG acts like it's deleted after replay in SB'd maps
  217. Missing "Perfect" text on some old (2009) full combo records
  218. Spin stats doesn't appear at results screen after a replay
  219. Hit error in CtB displays milliseconds (ms) instead of a distance unit
  220. Cannot view the unstable rate after multiplayer
  221. Different song background in score display when using F2
  222. Osu Standard teams => performance line graph glitch

    » Skin
  223. pause-overlay is zoomed in
  224. Skin problems - Blank taiko-slider hangs game
  225. taiko-slider is not beatmap skinnable
  226. Tag color is ignored when current skin has custom slider track
  227. Combo colors does not reset when "Ignore all skins" is enabled
  228. osu!mania FontCombo is not loaded from preferred skin
  229. "Ignore skin" option doesn't affect slider body override
  230. Ignore skin and Skin.ini settings kept throughout spectating
  231. Repeat arrow is nearly invisible on light combo color
  232. Mania sliders have strange skinning support
  233. HD to SD Resolution Switch can cause Issues with Skins.

    » Song Selection
  234. +Set button incorrectly grayed out in Collections Manager
  235. song selection search accepts input when panels fade in
  236. Mod icons sometimes play hover sound when toggling
  237. Ranking panels avatars are slightly cut in some resolutions
  238. Two songs play at the same time in the Song selection screen
  239. Global ranking (selected mod) not working for mod combination
  240. mods sometimes don't adjust the star difficulty / rating
  241. Ranked beatmaps being recognized as pending
  242. Kiai stars on beatmap selection screen.
  243. Song selection search odd cursor behaviour near end of line
  244. Incorrect background when quickly changing a song
  245. Global Ranking is loading even if you are not connected
  246. Capital letters sort after lowercase letters in song select
  247. Music Preview is changed depending on mods (DT/NC/HT) while loading
  248. Beatmap preview images disappearing
  249. Local ranking doesn't show scores on mismatched game mode
  250. Right clicking Sudden Death mod cannot activate Perfect mod if No Fail is enabled
  251. Changing song quickly avoids checking the beatmap status
  252. Continuous song select scrolling
  253. Another thumbnail bug (Confirmable)
  254. Random map causes global ranking to load incorrectly
  255. Same Artist-Tittle-BPM maps not properly sorted by BPM
  256. Restored thumbnails for "Not Submitted" maps

    » Texture
  257. Bugs with the new UI
  258. Transparent pixels on mmslider

    » Web
  259. userpage height dependant on avatar height
  260. Twitter Page Missing Avatars
  261. certain bbcode moved wrongly into Beatmap Thumbnails
  262. Foes showing as friends when using pp ranking filter
  263. Remove broken Video Preview
  264. Spinner length not taken into account for map duration
  265. Failing to connect with
  266. [web] osu!mania maps incorrect star rating
  267. [wiki/website] Redirect doesn't work properly
  268. [web] Some characters can't be used in search
  269. [web] Notification for Qualified Maps not updated yet
  270. Negative score and S,A,SS-count on score ranking
  271. Succes Rate being cut off
  272. Search for "Ranked (Unplayed)" does not work correctly
  273. Sorting beatmaps by difficulty doesn't work
  274. Redirection page after not adding a foe
  275. Search by author doesn't work properly
  276. Mod Requests section never updates
  277. The "Last Active" line at a user's profile can be bugged
  278. Unable to connect to web chat
  279. General broken country flag
  280. 404 page's image gets cut at the top
  281. Popped bubbles at list of bubbles have wrong icon
  282. osu!market permissions conflict on some browsers
  283. Some ranked maps have outdated preview images
  284. Icons in profile are slightly misaligned
  285. Mode-specific sort filters doesn't always work correctly
  286. Unranked maps shows as newest ranked
  287. Disqus doesn't show username properly for most upvoted
  288. Gameplays at non-osu! modes are not shown at the user's Recent Plays at profile
  289. Unable to change thread page when searching with spaces
  290. Wrong BPM is shown for mapsets containing multiple songs
  291. Number of favourites in a map is not consistent
  292. Middle clicks doesn't work properly on ranking page
  293. [quote] BBCode cannot be used in user pages
  294. The displayed duration of a silence can be wrong
  295. Beatmap preview can be missing
  296. Beatmaps with < and > is missing at user profiles
  297. Success rate is not displayed in mode-specific beatmaps
  298. Filter "Ranked (Played/Unplayed)" doesn't work with "All"
  299. Ranked Score ranking page description is outdated
  300. User page retracts if expanded immediately while loading
  301. Mad emoticon duplicate exists under "sad"
  302. Other osu! pages get FFFFF when loading cache
  303. List of incorrectly uploaded ranked maps
  304. Without video download button rarely doesn't appear
  305. Threads get pinned when removing the resolved tag
  306. osu!mania timestamps break the forum appearance
  307. Uneditable posts with certain BBCode conditions
  308. Scrolling user summary doesn't stop scrolling when it should
  309. Bumping beatmap topics via BSS marks the thread permanently unread
  310. Sorting beatmaps by rating is not possible for Ranked (Played)
  311. Blank textbox description on sign-up page using Internet Explorer
  312. Country ranking link in profile has broken #jumpto
  313. Ranked score tooltip on profile is outdated
  314. Draft is not immediately deleted after a post is made
  315. BSSv2 doesn't mark SB maps
  316. Wrong number of displayed results in country rankings
  317. Map boxes at top of forum can have cut-off text
  318. Polls have duplicated options when deleted or added back
  319. Venezuela time zone is incorrect
  320. Anyone can confirm (Normal users can tag threads)
  321. Looking through my previous posts ("cannot use search at this time")
  322. Ghost beatmaps on search
  323. Beatmap search is only as precise as the first term
  324. Keywords aren't erased when returning back (Chrome)
  325. https mixed content-warning
  326. Percentage accuracy on score listing bug? (mania over 100% accuracy)
  327. Giving stars to ranked maps
  328. Friend's List/Ignore List confliction
  329. osu! Website does not play sound correctly
  330. Newfoundland Time Zone wrong / not available
  331. Without Video download options still downloads video on maps that use .mp4 video containers
  332. Impossible to update a loved beatmap
  333. Ranking Charts aren't calculating score correctly

    » osu!wiki
  334. osu!wiki bugs
  335. Restrited users can still edit wiki articles
  336. Updates to osu!wiki images doesn't take effect immediately

    » Other
  337. Osu!mania key bindings bug
  338. Quits shown in status tab of IRC clients when #osu is closed
  339. osu! crashes when moving the file immediately from its location
  340. Changing language doesn't affect some text until restart
  341. Missing languages in game
  342. Being signed in on two computers causes sign-in loop
  343. Autoplay starts midway when selecting maps in spectate
How do I create a thread?
To create a new thread click the "Ask the Community" button near the top of the Help forum. If the button isn't visible you can either use this link or click the "Get Help" button and wait a few seconds for the "Ask the Community" button to pop up.

Please note that if you're going to create a thread for a simple question or issue you might want to ask about it in the Live Chat (which is accesible by clicking the "Get Help" button when available) first, as your issue may be resolved a lot faster that way.
Last edited by Dntm8kmeeatu on , edited 36 times in total.
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