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Support Team
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Welcome to the Help forum!
The place to go when you have a problem to report or a question to ask.
What to post
Bug Reports
You may report bugs you find in-game or on the website here by creating a new thread.

When creating a thread to report an issue or bug, please make sure that there isn't already a confirmed thread about the issue. You can view a list of all currently confirmed issues in the List of Confirmed Threads by Category section below. If searching through the list does not show any relevant results feel free to create a new thread.

Also, please note that issues specific to the Cutting Edge release stream are to be posted in here, and issues that are new to the Beta release stream should be posted in this thread.
Technical Issues
You may also create a new thread for technical issues you're experiencing, as long as it's related to osu! in one way or another.
You may create a thread if you have any questions related to osu!.

Please note that the wiki has information about all osu! related things, so do check it out and see if you can find an answer to your question there first. Also, if it's a simple question you might want to try asking it at the #help channel.
What not to post
Account Issues
Account-related issues are not handled on the forum, so please don't post them here.

Send an email to detailing your issue instead. This means anything that is directly related to your account, including flag changes, username changes, osu!supporter payment issues, account security concerns, etc..
Reporting Users
Do not create a thread to report someone for foul play or inappropriate behaviour here.

Either use the in-game report command (type !faq report in any public channel, such as #osu for more information), or report a score on the beatmap listing page (such as here, for example) instead.
Threads that belong to other forums
For gameplay related help you should post in the Gameplay & Rankings forum instead. This means threads where you're looking for help that aren't issues with the game itself, but rather issues that lie with you, the player. For example looking for tips on how to do certain patterns in a beatmap.

Similarly, help with artwork belongs to the Art forum instead. An example of this case would be looking for someone that can help you make an avatar.

The general guideline is that if there is a more appropriate forum for it, you should post it there instead.
Help Forum Policy & Information
Archived Threads
All threads/topics of which the last post is older than 3 months automatically get archived. Archived threads will have [Archived] in the title/subject and will be moved to the Resolved Issues sub-forum automatically.

Bumping Policy
Threads that are more than 5 days old and/or have been pushed to the second page of the Help forum will probably not be handled. If this happened to a thread of yours, feel free to post in the thread to bring it back to the front page.

Please do not bump threads in the Resolved Issues sub-forum if you are not the thread owner.

Additional Information
If your issue is resolved please post so in the thread so that we can properly mark your thread.

We are sorry for any inconvenience if your issue isn't replied to in a timely manner. We only have so many people to handle issues and many issues we do not have a solution at hand for.

If your issue has either been archived and you want to revive it, or your issue has been marked and needs moved from the Resolved Issues forum back to the main Help forum, please contact a member of the support team through a forum or in-game PM.
List of Confirmed Threads by Category
» General
  1. Unsaved map recognised as submitted.
  2. Reloading a skin and restarting auto causes misses.
  3. Skin import still considers users in multiplayer room
  4. Wrong panel when looking auto while spectating someone
  5. Autolinking beatmaps in #spectator vs supportertag
  6. Password Length Inconsistency
  7. text overlapping issues due to localization
  8. osu! hangs after being idle for a long time
  9. osu! crashing randomly due to bloom
  10. Skin preview auto stops playing upon restarting map
  11. alt+tab bug
  12. Able to manipulate menu during close animation.
  13. Sound Glitch When Selecting Random Beatmap With F2
  14. osu! fails to start up if no audio device is connected
  15. Window size not mantained when changing monitors
  16. Background/other elements out of position after Alt+Tab
  17. Windows error sounds when ctrl + w in chat
  18. Misplaced Text Cursor in Extended Chat
  19. Arabic characters crash osu
  20. Weird behaviour on song panels in "jump to window" view
  21. parallax bug when alt+tabbing
  22. Lifetime name change bug
  23. Downloading map during closing animation. (Breaks the game.)
  24. Same Map, Different SR / osu!mania different star rating
  25. "Snow Storm" when the game is minimized in fullscreen
  26. incorrect in-game rank
  27. osu! auto replay wrong has a problem ?
  28. Esc prevents userpanels from updating
  29. Can't import maps with invalid characters on Macc
  30. Alt-tab + K1/K2 player list bug.
  31. replays can miss/sliderbreak while the player didn't
  32. Extending desktop midgame - (crash on stable / directx)
  33. Some maps are unable to be downloaded
  34. Sensitivity change does not affect edges of the screen.
  35. Submitting 0 byte files cause other files to not submit
  36. osu!mania left sound bug while spectating
  37. Tooltips still visible after fade.
  38. Dropdown menu spacing is inconsistent
  39. Own avatar does not slide in with the score
  40. Actual users online not matching what in-game says
  41. osu! makes duplicate local records when its mode doesn't match the currently selected mode
  42. Usernames with numbers are separated in the online notification pop-up
  43. osu! doesn't always recognize folders dragged into Songs
  44. "Random Map" button breaks offset wizard
  45. Rank of other modes can be displayed in osu! mode.
  46. "Watch Replay" appears on downloaded scores with no replay
  47. Spectator chain bugs
  48. Maximizing osu! causes music to play in osu!direct
  49. osu! crashes when spamming F4 during load
  50. Recovery dialog crashes upon illegal selection
  51. ALT+F4 During Processing Breaks Functionality
  52. Visible Text Boxes behind almost all text.
  53. Extra Ripples Coming From Cursor
  54. Menu softlock when importing beatmap
  55. Pause-loop keeps looping even out of pause screen
  56. Scores not calculating correctly
  57. Map Icons getting tilted

    » Chat Console
  58. !where command doesn't work for some users
  59. user rank in !stat command is wrong / incorrect
  60. Pasting Information about Timing Sections breaks edit line
  61. !request is pretty useless (not working as intended)
  62. banchobot map links are broken when the name contains <3
  63. User list text not re-scaling after changing resolution
  64. Unicode chat font renders too low if it takes up two liness
  65. Getting highlights from #osu when it's closed
  66. Bancho Commands Using Old Link Syntax
  67. /np bug when two maps have exact name
  68. #multiplayer channel can be kept in solo after race condition quit
  69. Extra space below user panels
  70. Last column of tabs can't be closed in 800x600 resolution
  71. First message of every user is always pale yellow despite having a different color
  72. #highlight does not show links within message body
  73. The most recent chat line pops up when returning from multiplayer lobby
  74. #multiplayer stays up after match ends due to inactivity
  75. "# users online" does not change after logging in
  76. Cannot scroll to see off-screen text [chat]
  77. Missing closing bracket causes broken multiplayer invitation
  78. Tab completion also completes "Loading..."
  79. Multiple chat tabs with the same user

    » Editor
  80. Pressing 2 shortcut keys at the same time bug
  81. crash when creating an inherited timing and slider
  82. BSS window and AiMod require focus
  83. Saving in editor via enter-key is more unreliable
  84. Jump to time window pops up below osu! window
  85. Unable to use weird capitalizations of common names
  86. Straight sliders and middle anchors
  87. [editor] Menu bar glitches out mouse click events
  88. Editor - Testing Issue
  89. osu files rewritten when changing difficulty name
  90. Ghost Slider in Editor - AiMod Unsnapped Slider Issue
  91. Editor Bugs
  92. Unable to apply samples to sliders
  93. Slider length not updated when using shortcut to remove timing section
  94. It is possible to area select when placing notes
  95. Increasing the TrickRate changes the length of some sliders
  96. Escape closes edit when closing dialog boxes
  97. Design tab has misplaced grid location
  98. Timing Issue
  99. Double clicking "Song Setup" can cause window spam
  100. BSS - Creator's Words double new lines becoming single
  101. Grid in editor changes contrast when on a slider
  102. AIMod short spinner detection isn't perfectly accurate
  103. AiMod issues in Taiko Difficulties
  104. Red sliderpoint splits in two when slider can't get smaller
  105. Slider lengths don't recalculate upon stacking final point
  106. osu! crashes after AIMod's inactivity with loaded plugin
  107. AIMod doesn't select object on timeline
  108. Local beatmap settings reset after "Save as New Difficulty"
  109. Timing Glitches and Issues
  110. Kiai Time symbol shows outside of its timeline
  111. Scroll bar moves selected objects in Design tab
  112. Sliders can glitch and become reversed on the timeline
  113. Pasted objects have an incorrect z-index
  114. Playtesting mode-specific map sets that mode as selected
  115. Widescreen storyboard images have edges cut off in editor
  116. Unsubmitted maps inherit setID from folder
  117. Long artist beatmap causes problems when submitting
  118. Navigation Bar Issue in the Editor
  119. [mania Editor] AiMod error / shows wrong info
  120. [Mania Editor]Note displayed clicking through a channel tab
  121. Stuck on black screen going on edit mode? (Mac)
  122. Cant make new difficulties on mac
  123. [o!m Editor]Open for Reference causes samples not to play
  124. cannot click timeline objects when having a 1x1px hitcircle
  125. BSS stucks at "Creating previews..." FOR MAPS WITH HUNDREDS OF SOUND FILES
  126. [Editor] Time signature bug with inherited lines
  127. Storyboard - Trigger Condition Bug
  128. Crash when changing uninherited offset with 1/16
  129. Importing mp3 with the same name as existing song folder replaces old mp3, or adds the new one to the folder.
  130. Correcting Storyboard Positioning
  131. Sudden change on slider velocity on Taiko mapping
  132. Editor doesn't prompt to save after editing Storyboard and then leaving with esc

    » Gameplay
  133. Selected skin does not preview for uniquely skinned maps
  134. Global Ranking (Selected mods) doesnt work in spectator
  135. Wrong scoreboard while spectating
  136. mania scroll speed problem on spectating/replays
  137. mania 8k (7k + 1) special key usability
  138. ranking position flash misalgined
  139. issue when Toggling DT or HT quickly at the start of a map
  140. Storyboard Causes Combo Flashes to be Brighter and Quicker
  141. Local Offset doesn't change on all keypresses
  142. Slider bodies don't turn grey in Tag
  143. Sliders sometimes not registering when switching buttons
  144. Toggle Interface not working with Numpad Keys
  145. Cinema mod still slightly shows gameplay objects
  146. Sudden "Failed" status after finishing a map
  147. Fast skipping number 3 with TP and DT
  148. Refreshing while spetating displays wrong leaderboard
  149. Skip Button stays while spectating
  150. Game failed to buffer while Spectating
  151. Spun Out inconsistancy
  152. Not seeing myself in friend ranking when spectating
  153. Comboburst sounds play when combobursts are disabled
  154. SS on maps with no spinners gives different score
  155. Holding left and right hotkeys at the left corner in CtB makes the fruit catcher extra bright
  156. Player in co-op shows mouse clicks instead of keyboard taps
  157. Some intros are skippable in osu!, but not in osu!mania
  158. Playback sprite changes without actual speed changing
  159. Autopilot doesn't work at all in tag co-op multiplayer
  160. Some Taiko drumrolls have one tick less than they should
  161. Global score rank showing in local ranking
  162. Hyperdash fruits doesn't always spawn correctly in CtB
  163. Taiko autoplay can miss after spinners
  164. Easy mod lives are broken when replaying or spectating
  165. Taiko Auto mod does not always hit the start of drumrolls
  166. FPS counter covers progress bar during breaks
  167. Spectating incorrect map
  168. [CTB] Combo Counter Color = Last Droplet Get
  169. DT becomes NC when unplugging audio device mid-play.
  170. O!m playfield and mania-stage-right have a gap.
  171. Universal offset causes beatmap to skip at beginning
  172. Sound device disconnecting replay/gameplay bug
  173. Auto taking #51 when surpassing personal best
  174. Score caps and starts counting backwards
  175. Odd Lighting Behavior (osu!mania)
  176. Long notes don't appear in osu!mania with compatibility mode GMA
  177. Auto handles slider ticks improperly on restart or replay
  178. Loved/Qualified and Epilepsy Warning Overlap
  179. Combo not consistent across release streams

    » Main Menu
  180. Nearby filter range expands upon un-showing and showing osu! standard players.
  181. Main menu buttons sound effect spam
  182. in-game changelog cuts long entries off
  183. Banner behind Login Panel doesn't resize from WinWed to FS
  184. Pressing a key after the Play menu fades opens the menu again.
  185. Kiai time stars on main menu (Kiai star fountain kicks in upon changing resolution with song paused.)
  186. Exit button has a strange pop-out layer when clicking it
  187. Song Info gets misaligned after osu! is minimized
  188. White line on edit/exit button hover sprite
  189. Long unicode song info not properly shortened
  190. Jump to... + osu! player control is bugged
  191. Inconsistent dialog behaviour

    » Multiplayer
  192. Multiplayer replays are saved after failing the map.
  193. MP bugs out when new song is imported just when game starts
  194. Odd Key Overlay Visibility with Flashlight in Coop
  195. Multiplayer Host Bug
  196. #userlog shows wrong position when selecting Team VS
  197. Multiplayer ranking screen bugs
  198. Mode-specific beatmaps show under "osu!" mode filter
  199. Unoccupied multiplayer rooms don't disappear
  200. Host is unable to change beatmap if it's not mapped
  201. Default combo colours visible in slider repeats/star2
  202. Song preview in multiplayer doesn't pause match song

    » osu!direct
  203. Map keeps appearing in osu!direct even after download
  204. osu!direct pending map list not updating
  205. osu!direct doesn't load maps while scrolling with the scrolling bar
  206. osu!direct doesn't play welcome song if pending on download
  207. osu!direct rating turns black
  208. osu!direct - Invisible Buttons if Opened when Minimized
  209. Osu!Direct Showing maps that don't exist any more.
  210. Osu!Direct Showing Multiples.
  211. osu!direct bad audio quality when a song is already playing.

    » Results Screen
  212. Ranking Panel Layering Issue
  213. Tag Co-op Performance Graph / Chart Issue
  214. BG acts like it's deleted after replay in SB'd maps
  215. Missing "Perfect" text on some old (2009) full combo records
  216. Spin stats doesn't appear at results screen after a replay
  217. Hit error in CtB displays milliseconds (ms) instead of a distance unit
  218. Cannot view the unstable rate after multiplayer
  219. Different song background in score display when using F2
  220. Osu Standard teams => performance line graph glitch

    » Skin
  221. pause-overlay is zoomed in
  222. Skin problems - Blank taiko-slider hangs game
  223. taiko-slider is not beatmap skinnable
  224. Tag color is ignored when current skin has custom slider track
  225. Combo colors does not reset when "Ignore all skins" is enabled
  226. osu!mania FontCombo is not loaded from preferred skin
  227. "Ignore skin" option doesn't affect slider body override
  228. Ignore skin and Skin.ini settings kept throughout spectating
  229. Repeat arrow is nearly invisible on light combo color
  230. Mania sliders have strange skinning support
  231. HD to SD Resolution Switch can cause Issues with Skins.

    » Song Selection
  232. +Set button incorrectly grayed out in Collections Manager
  233. song selection search accepts input when panels fade in
  234. Mod icons sometimes play hover sound when toggling
  235. Ranking panels avatars are slightly cut in some resolutions
  236. Two songs play at the same time in the Song selection screen
  237. Global ranking (selected mod) not working for mod combination
  238. mods sometimes don't adjust the star difficulty / rating
  239. Ranked beatmaps being recognized as pending
  240. Kiai stars on beatmap selection screen.
  241. Song selection search odd cursor behaviour near end of line
  242. Incorrect background when quickly changing a song
  243. Global Ranking is loading even if you are not connected
  244. Capital letters sort after lowercase letters in song select
  245. Music Preview is changed depending on mods (DT/NC/HT) while loading
  246. Beatmap preview images disappearing
  247. Local ranking doesn't show scores on mismatched game mode
  248. Right clicking Sudden Death mod cannot activate Perfect mod if No Fail is enabled
  249. Changing song quickly avoids checking the beatmap status
  250. Continuous song select scrolling
  251. Another thumbnail bug (Confirmable)
  252. Random map causes global ranking to load incorrectly
  253. Same Artist-Tittle-BPM maps not properly sorted by BPM
  254. Restored thumbnails for "Not Submitted" maps

    » Texture
  255. Bugs with the new UI
  256. Transparent pixels on mmslider

    » Web
  257. userpage height dependant on avatar height
  258. Twitter Page Missing Avatars
  259. certain bbcode moved wrongly into Beatmap Thumbnails
  260. Foes showing as friends when using pp ranking filter
  261. Remove broken Video Preview
  262. Spinner length not taken into account for map duration
  263. Failing to connect with
  264. [web] osu!mania maps incorrect star rating
  265. [wiki/website] Redirect doesn't work properly
  266. [web] Some characters can't be used in search
  267. [web] Notification for Qualified Maps not updated yet
  268. Negative score and S,A,SS-count on score ranking
  269. Succes Rate being cut off
  270. Search for "Ranked (Unplayed)" does not work correctly
  271. Sorting beatmaps by difficulty doesn't work
  272. Redirection page after not adding a foe
  273. Search by author doesn't work properly
  274. Mod Requests section never updates
  275. The "Last Active" line at a user's profile can be bugged
  276. Unable to connect to web chat
  277. General broken country flag
  278. 404 page's image gets cut at the top
  279. Popped bubbles at list of bubbles have wrong icon
  280. osu!market permissions conflict on some browsers
  281. Some ranked maps have outdated preview images
  282. Icons in profile are slightly misaligned
  283. Mode-specific sort filters doesn't always work correctly
  284. Unranked maps shows as newest ranked
  285. Disqus doesn't show username properly for most upvoted
  286. Gameplays at non-osu! modes are not shown at the user's Recent Plays at profile
  287. Unable to change thread page when searching with spaces
  288. Wrong BPM is shown for mapsets containing multiple songs
  289. Number of favourites in a map is not consistent
  290. Middle clicks doesn't work properly on ranking page
  291. [quote] BBCode cannot be used in user pages
  292. The displayed duration of a silence can be wrong
  293. Beatmap preview can be missing
  294. Beatmaps with < and > is missing at user profiles
  295. Success rate is not displayed in mode-specific beatmaps
  296. Filter "Ranked (Played/Unplayed)" doesn't work with "All"
  297. Ranked Score ranking page description is outdated
  298. User page retracts if expanded immediately while loading
  299. Mad emoticon duplicate exists under "sad"
  300. Other osu! pages get FFFFF when loading cache
  301. List of incorrectly uploaded ranked maps
  302. Without video download button rarely doesn't appear
  303. Threads get pinned when removing the resolved tag
  304. osu!mania timestamps break the forum appearance
  305. Uneditable posts with certain BBCode conditions
  306. Scrolling user summary doesn't stop scrolling when it should
  307. Bumping beatmap topics via BSS marks the thread permanently unread
  308. Sorting beatmaps by rating is not possible for Ranked (Played)
  309. Blank textbox description on sign-up page using Internet Explorer
  310. Country ranking link in profile has broken #jumpto
  311. Ranked score tooltip on profile is outdated
  312. Draft is not immediately deleted after a post is made
  313. BSSv2 doesn't mark SB maps
  314. Wrong number of displayed results in country rankings
  315. Map boxes at top of forum can have cut-off text
  316. Polls have duplicated options when deleted or added back
  317. Venezuela time zone is incorrect
  318. Anyone can confirm (Normal users can tag threads)
  319. Looking through my previous posts ("cannot use search at this time")
  320. Ghost beatmaps on search
  321. Beatmap search is only as precise as the first term
  322. Keywords aren't erased when returning back (Chrome)
  323. https mixed content-warning
  324. Percentage accuracy on score listing bug? (mania over 100% accuracy)
  325. Giving stars to ranked maps
  326. Friend's List/Ignore List confliction
  327. osu! Website does not play sound correctly
  328. Newfoundland Time Zone wrong / not available
  329. Without Video download options still downloads video on maps that use .mp4 video containers
  330. Impossible to update a loved beatmap
  331. Ranking Charts aren't calculating score correctly

    » osu!wiki
  332. osu!wiki bugs
  333. Restrited users can still edit wiki articles
  334. Updates to osu!wiki images doesn't take effect immediately

    » Other
  335. Osu!mania key bindings bug
  336. Quits shown in status tab of IRC clients when #osu is closed
  337. osu! crashes when moving the file immediately from its location
  338. Changing language doesn't affect some text until restart
  339. Missing languages in game
  340. Being signed in on two computers causes sign-in loop
  341. Autoplay starts midway when selecting maps in spectate
How do I create a thread?
To create a new thread click the "Ask the Community" button near the top of the Help forum. If the button isn't visible you can either use this link or click the "Get Help" button and wait a few seconds for the "Ask the Community" button to pop up.

Please note that if you're going to create a thread for a simple question or issue you might want to ask about it in the Live Chat (which is accesible by clicking the "Get Help" button when available) first, as your issue may be resolved a lot faster that way.
Last edited by Dntm8kmeeatu on , edited 34 times in total.
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