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The place to go when you have a problem to report or a question to ask.
You may report bugs you find in-game or on the website here by creating a new thread.
When creating a thread to report an issue or bug, please make sure that there isn't already a confirmed thread about the issue. You can view a list of all currently confirmed issues in the List of Confirmed Threads by Category section below. If searching through the list does not show any relevant results feel free to create a new thread.
Also, please note that issues specific to the Cutting Edge release stream are to be posted in here, and issues that are new to the Beta release stream should be posted in this thread.
You may also create a new thread for technical issues you're experiencing, as long as it's related to osu! in one way or another.
You may create a thread if you have any questions related to osu!.
Please note that the wiki has information about all osu! related things, so do check it out and see if you can find an answer to your question there first. Also, if it's a simple question you might want to try asking it at the [url=osu://chan/#help]#help[/url] channel.
Account-related issues are not handled on the forum, so please don't post them here.
Send an email to firstname.lastname@example.org detailing your issue instead. This means anything that is directly related to your account, including flag changes, username changes, osu!supporter payment issues, account security concerns, etc..
Do not create a thread to report someone for foul play or inappropriate behaviour here.
Either use the in-game report command (type !faq report in any public channel, such as [url=osu://chan/#osu]#osu[/url] for more information), or report a score on the beatmap listing page (such as here, for example) instead.
Threads that belong to other forums
For gameplay related help you should post in the Gameplay & Rankings forum instead. This means threads where you're looking for help that aren't issues with the game itself, but rather issues that lie with you, the player. For example looking for tips on how to do certain patterns in a beatmap.
Similarly, help with artwork belongs to the Art forum instead. An example of this case would be looking for someone that can help you make an avatar.
The general guideline is that if there is a more appropriate forum for it, you should post it there instead.
Common Issues & Solutions
Help Forum Policy & Information
Please do not bump threads in the Resolved Issues sub-forum if you are not the thread owner.
We are sorry for any inconvenience if your issue isn't replied to in a timely manner. We only have so many people to handle issues and many issues we do not have a solution at hand for.
If your issue has either been archived and you want to revive it, or your issue has been marked and needs moved from the Resolved Issues forum back to the main Help forum, please contact a member of the support team through a forum or in-game PM.
List of Confirmed Threads by Category
How do I create a thread?
To create a new thread click the "Ask the Community" button near the top of the Help forum. If the button isn't visible you can either use this link or click the "Get Help" button and wait a few seconds for the "Ask the Community" button to pop up.
Please note that if you're going to create a thread for a simple question or issue you might want to ask about it in the Live Chat (which is accesible by clicking the "Get Help" button when available) first, as your issue may be resolved a lot faster that way.
Last edited by Death on , edited 40 times in total.
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