Problem details: I changed my router not too long ago and since then I haven't been able to connect to osu!, however I can still submit scores as they appear on my profile. I also cannot access some websites properly like u.gg or see my uploaded puush posts, what can I do?


Video or screenshot showing the problem: https://puu.sh/DRYUx/4b6f08740c.jpg


osu! version: b20190620.4

Can you change your release stream to Cutting Edge and then post the network.log from your osu!\Logs folder?

When I tried to change it to cutting edge it says there was an error during the last time I tried an update

Can you post the update.log instead then?

Death wrote:

Can you change your release stream to Cutting Edge and then post the network.log from your osu!\Logs folder?

I have the same problem as OP, but IDK what the heck you're talking about. Could you possibly help me out as well? Thank you.

Jakemonkey wrote:

Death wrote:

Can you change your release stream to Cutting Edge and then post the network.log from your osu!\Logs folder?

I have the same problem as OP, but IDK what the heck you're talking about. Could you possibly help me out as well? Thank you.

If you open the options menu you will find an option to change your release stream to Cutting Edge. When you do that the game will try to download an update. After it is updated and you have restarted, try signing in. If you are still having issues, open your osu! folder, find the Logs folder, and post the network.log that is inside it.

But I can't even change it to cutting edge :/

Read this please

Death wrote:

Can you post the update.log instead then?

Disable any proxies or VPN connections that you may have enabled and make sure osu! is fully allowed through your firewall or any other antivirus software you may have installed.

How do I disable proxies and make sure my firewall or antiviruses are allowing osu! to run?

It depends on the software you have installed, if any, but you'll probably want to start with Windows Firewall. https://osu.ppy.sh/help/wiki/Help_Centre#online-features

If you haven't specifically enabled some proxy connection, I doubt that is the issue.

And try giving this thread a read: https://osu.ppy.sh/community/forums/topics/647666

I've done all of those but still doesn't work, also several websites stopped working and I tried connecting the ethernet cable to another computer and it works, seems there's something wrong with my PC but not sure what

Death wrote:

Jakemonkey wrote:

Death wrote:

Can you change your release stream to Cutting Edge and then post the network.log from your osu!\Logs folder?

I have the same problem as OP, but IDK what the heck you're talking about. Could you possibly help me out as well? Thank you.

If you open the options menu you will find an option to change your release stream to Cutting Edge. When you do that the game will try to download an update. After it is updated and you have restarted, try signing in. If you are still having issues, open your osu! folder, find the Logs folder, and post the network.log that is inside it.

When I change it to cutting edge, it said that there's "An error occurred during the last update attempt"

TBH, I feel like it's just a problem with my network which I don't know how to fix. This is because I can't access any puu.sh links nor any .net domains.

For both of you, is your computer's date and time set correctly?

Also I'd like to see your update.log as well Jakemonkey, just to see if you guys are actually having the same issue or if it is something different.

Yes it's set correctly

Jakemonkey wrote:

Death wrote:

Jakemonkey wrote:

Death wrote:

Can you change your release stream to Cutting Edge and then post the network.log from your osu!\Logs folder?

I have the same problem as OP, but IDK what the heck you're talking about. Could you possibly help me out as well? Thank you.

If you open the options menu you will find an option to change your release stream to Cutting Edge. When you do that the game will try to download an update. After it is updated and you have restarted, try signing in. If you are still having issues, open your osu! folder, find the Logs folder, and post the network.log that is inside it.

When I change it to cutting edge, it said that there's "An error occurred during the last update attempt"

TBH, I feel like it's just a problem with my network which I don't know how to fix. This is because I can't access any puu.sh links nor any .net domains.

Death wrote:

For both of you, is your computer's date and time set correctly?

Also I'd like to see your update.log as well Jakemonkey, just to see if you guys are actually having the same issue or if it is something different.

2019-07-11T18:14:03: CallbackStatus updated to Checking
2019-07-11T18:14:03:
2019-07-11T18:14:03: Beginning update thread
2019-07-11T18:14:03: Stream: Stable40
2019-07-11T18:14:03:
2019-07-11T18:14:03: Running cleanup..
2019-07-11T18:14:03: Cleanup successful!
2019-07-11T18:14:03: Requesting update information...
2019-07-11T18:14:03: System.Exception: SSL failures
2019-07-11T18:14:03: at #=qQ6ldjKBU4Jlf1_KV_ZqVcPsfLmE2lQ1Jx66M5iBhgNY=.#=zBNG3JGr$IM5fgqnSKLGeKVg=(Object #=zu2SLFaM=)
2019-07-11T18:14:03: at #=qQ6ldjKBU4Jlf1_KV_ZqVcPsfLmE2lQ1Jx66M5iBhgNY=.#=zXs5bSOWC$BJFERTUsQCD30k=(#=qQ6ldjKBU4Jlf1_KV_ZqVcPsfLmE2lQ1Jx66M5iBhgNY= #=zu2SLFaM=, #=qy3MIGmFfjien9XKrQeIDpxWOy8SAIc7aGl0tileUPds= #=zw9h2k6E=)
2019-07-11T18:14:03: at #=qQ6ldjKBU4Jlf1_KV_ZqVcPsfLmE2lQ1Jx66M5iBhgNY=.#=zGvOlSFbKAytNTmocV_8B15Y=()
2019-07-11T18:14:03: at #=qQ6ldjKBU4Jlf1_KV_ZqVcPsfLmE2lQ1Jx66M5iBhgNY=.#=z2GZNv4YIemPVczE_g0$3dXg=(Boolean #=zu2SLFaM=)
2019-07-11T18:14:03: at #=zTGYCK5v3SJnotdxg5Bm1RN8=.#=z15IJA2BOK7hy()
2019-07-11T18:14:03: at #=zQi0eYgJmyAWvZJX$OG5H62M=.#=zpT1S_NA=()
2019-07-11T18:14:03:
2019-07-11T18:14:03: Saving out global config
2019-07-11T18:14:03:
2019-07-11T18:14:03: Ending update thread with result: Error
2019-07-11T18:14:03:
2019-07-11T18:14:03: CallbackStatus updated to Error
2019-07-11T18:15:02: CallbackStatus updated to Checking
2019-07-11T18:15:02:
2019-07-11T18:15:02: Beginning update thread
2019-07-11T18:15:02: Stream: Stable40
2019-07-11T18:15:02:
2019-07-11T18:15:02: Running cleanup..
2019-07-11T18:15:02: Cleanup successful!
2019-07-11T18:15:02: Requesting update information...
2019-07-11T18:15:02: System.Exception: SSL failures
2019-07-11T18:15:02: at #=qQ6ldjKBU4Jlf1_KV_ZqVcPsfLmE2lQ1Jx66M5iBhgNY=.#=zBNG3JGr$IM5fgqnSKLGeKVg=(Object #=zu2SLFaM=)
2019-07-11T18:15:02: at #=qQ6ldjKBU4Jlf1_KV_ZqVcPsfLmE2lQ1Jx66M5iBhgNY=.#=zXs5bSOWC$BJFERTUsQCD30k=(#=qQ6ldjKBU4Jlf1_KV_ZqVcPsfLmE2lQ1Jx66M5iBhgNY= #=zu2SLFaM=, #=qy3MIGmFfjien9XKrQeIDpxWOy8SAIc7aGl0tileUPds= #=zw9h2k6E=)
2019-07-11T18:15:02: at #=qQ6ldjKBU4Jlf1_KV_ZqVcPsfLmE2lQ1Jx66M5iBhgNY=.#=zGvOlSFbKAytNTmocV_8B15Y=()
2019-07-11T18:15:02: at #=qQ6ldjKBU4Jlf1_KV_ZqVcPsfLmE2lQ1Jx66M5iBhgNY=.#=z2GZNv4YIemPVczE_g0$3dXg=(Boolean #=zu2SLFaM=)
2019-07-11T18:15:02: at #=zTGYCK5v3SJnotdxg5Bm1RN8=.#=z15IJA2BOK7hy()
2019-07-11T18:15:02: at #=zQi0eYgJmyAWvZJX$OG5H62M=.#=zpT1S_NA=()
2019-07-11T18:15:02:
2019-07-11T18:15:02: Saving out global config
2019-07-11T18:15:02:
2019-07-11T18:15:02: Ending update thread with result: Error
2019-07-11T18:15:02:
2019-07-11T18:15:02: CallbackStatus updated to Error
2019-07-11T18:24:38: CallbackStatus updated to Checking
2019-07-11T18:24:38:
2019-07-11T18:24:38: Beginning update thread
2019-07-11T18:24:38: Stream: Stable40
2019-07-11T18:24:38:
2019-07-11T18:24:38: Running cleanup..
2019-07-11T18:24:38: Cleanup successful!
2019-07-11T18:24:38: Requesting update information...
2019-07-11T18:24:38: System.Exception: SSL failures
2019-07-11T18:24:38: at #=qQ6ldjKBU4Jlf1_KV_ZqVcPsfLmE2lQ1Jx66M5iBhgNY=.#=zBNG3JGr$IM5fgqnSKLGeKVg=(Object #=zu2SLFaM=)
2019-07-11T18:24:38: at #=qQ6ldjKBU4Jlf1_KV_ZqVcPsfLmE2lQ1Jx66M5iBhgNY=.#=zXs5bSOWC$BJFERTUsQCD30k=(#=qQ6ldjKBU4Jlf1_KV_ZqVcPsfLmE2lQ1Jx66M5iBhgNY= #=zu2SLFaM=, #=qy3MIGmFfjien9XKrQeIDpxWOy8SAIc7aGl0tileUPds= #=zw9h2k6E=)
2019-07-11T18:24:38: at #=qQ6ldjKBU4Jlf1_KV_ZqVcPsfLmE2lQ1Jx66M5iBhgNY=.#=zGvOlSFbKAytNTmocV_8B15Y=()
2019-07-11T18:24:38: at #=qQ6ldjKBU4Jlf1_KV_ZqVcPsfLmE2lQ1Jx66M5iBhgNY=.#=z2GZNv4YIemPVczE_g0$3dXg=(Boolean #=zu2SLFaM=)
2019-07-11T18:24:38: at #=zTGYCK5v3SJnotdxg5Bm1RN8=.#=z15IJA2BOK7hy()
2019-07-11T18:24:38: at #=zQi0eYgJmyAWvZJX$OG5H62M=.#=zpT1S_NA=()
2019-07-11T18:24:38:
2019-07-11T18:24:38: Saving out global config
2019-07-11T18:24:38:
2019-07-11T18:24:38: Ending update thread with result: Error
2019-07-11T18:24:38:
2019-07-11T18:24:38: CallbackStatus updated to Error
2019-07-11T18:33:04: CallbackStatus updated to Checking
2019-07-11T18:33:04:
2019-07-11T18:33:04: Beginning update thread
2019-07-11T18:33:04: Stream: Stable40

Appears to be the same thing. Did you try checking your date and time? What OS are you on and have you installed all pending updates for it?

Well osu! just started working randomly, I'm afraid this will happen again but it randomly started connecting like it should lol

Guliak wrote:

Well osu! just started working randomly, I'm afraid this will happen again but it randomly started connecting like it should lol

LOL SAME. My Osu! along with other .sh and .gg and .net domain websites all of a sudden started working for me again. So I guess the problem just solved itself