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[resolved] Osu crashing on launch

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Topic Starter
Leewastaken_old
Problem Details:

Osu was working fine until today, it crashes when I launch it. I tried doing a full reinstall in a different folder and that one crashes too. Osu repair.exe crashes as well. I updated my GPU drivers and restarted the PC, didn't work. I haven't updated my windows 10 lately so that can't be the problem. Idk what to do anymore, please help.

osu! version: 20180416.4 (latest)
Dntm8kmeeatu
Do you get an error or a picture of a crying pippi? Click her and post the log contents here. Or just copy any errors or whatnot. If you don't get anything, or just a basic Windows error, check Event Viewer.
Topic Starter
Leewastaken_old

Dntm8kmeeatu wrote:

Do you get an error or a picture of a crying pippi? Click her and post the log contents here. Or just copy any errors or whatnot. If you don't get anything, or just a basic Windows error, check Event Viewer.


I'm not getting a crying girl, just the basic "osu stopped working" window. This is the description in the event viewer:
Failed to schedule Software Protection service for re-start at 2018-05-20T20:40:38Z. Error Code: 0x80070002.

Not sure what this error means...

Edit: I used System file checker to see if there was any broken system files and it says there's nothing wrong.
Death
The log that you looked at has nothing to do with osu!. Hit Ctrl+F and search for "osu!" so that only osu! related logs show up. There is a nice guide with pictures here.
Topic Starter
Leewastaken_old
Is this it?

Log Name: Application
Source: Windows Error Reporting
Date: 4/20/2018 10:36:46 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: DenisLee-PC
Description:
Fault bucket 1418605587727448066, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: osu!.exe
P2: 1.3.3.7
P3: 5ad42d25
P4: StackHash_aa6d
P5: 0.0.0.0
P6: 00000000
P7: PCH_25_FROM_ntdll+0x0006EDDC
P8: c0000005
P9: 00000008
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21B5.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3251.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER325F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER329F.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_osu!.exe_273ece17ddba3e5c48789e807ce3e61ac69f7c27_52333a19_22dc3a1f

Analysis symbol:
Rechecking for solution: 0
Report Id: f9d8745e-9dc3-4e7a-ad34-aea36106d0d2
Report Status: 268435456
Hashed bucket: 2666de7cdf22e5d203afe64414e0f802
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-04-21T01:36:46.727328000Z" />
<EventRecordID>424587</EventRecordID>
<Channel>Application</Channel>
<Computer>DenisLee-PC</Computer>
<Security />
</System>
<EventData>
<Data>1418605587727448066</Data>
<Data>5</Data>
<Data>BEX</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>osu!.exe</Data>
<Data>1.3.3.7</Data>
<Data>5ad42d25</Data>
<Data>StackHash_aa6d</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>PCH_25_FROM_ntdll+0x0006EDDC</Data>
<Data>c0000005</Data>
<Data>00000008</Data>
<Data>
</Data>
<Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21B5.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3251.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER325F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER329F.tmp.txt</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_osu!.exe_273ece17ddba3e5c48789e807ce3e61ac69f7c27_52333a19_22dc3a1f</Data>
<Data>
</Data>
<Data>0</Data>
<Data>f9d8745e-9dc3-4e7a-ad34-aea36106d0d2</Data>
<Data>268435456</Data>
<Data>2666de7cdf22e5d203afe64414e0f802</Data>
</EventData>
</Event>
Death
Filter your logs by "Error" and after that is done try searching for logs containing osu! one more time.
Topic Starter
Leewastaken_old
Sorry I'm bad at this but I think it's this one

Log Name: Application
Source: Application Error
Date: 4/20/2018 11:55:02 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DenisLee-PC
Description:
Faulting application name: osu!.exe, version: 1.3.3.7, time stamp: 0x5ad42d25
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x2bd4
Faulting application start time: 0x01d3d91c22b62379
Faulting application path: C:\Users\Denis Lee\AppData\Local\osu!\osu!.exe
Faulting module path: unknown
Report Id: b22943b9-f898-4f1d-a181-90160408bfc6
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-04-21T02:55:02.968412800Z" />
<EventRecordID>424838</EventRecordID>
<Channel>Application</Channel>
<Computer>DenisLee-PC</Computer>
<Security />
</System>
<EventData>
<Data>osu!.exe</Data>
<Data>1.3.3.7</Data>
<Data>5ad42d25</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>00000000</Data>
<Data>2bd4</Data>
<Data>01d3d91c22b62379</Data>
<Data>C:\Users\Denis Lee\AppData\Local\osu!\osu!.exe</Data>
<Data>unknown</Data>
<Data>b22943b9-f898-4f1d-a181-90160408bfc6</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Also found this

Log Name: Application
Source: .NET Runtime
Date: 4/20/2018 4:55:50 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DenisLee-PC
Description:
Application: osu!.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at OpenTK.Platform.Windows.Functions.DescribePixelFormat(IntPtr, Int32, Int32, OpenTK.Platform.Windows.PixelFormatDescriptor ByRef)
at OpenTK.Platform.Windows.WinGraphicsMode.ChoosePixelFormatPFD(IntPtr, OpenTK.Graphics.GraphicsMode, AccelerationType)
at OpenTK.Platform.Windows.WinGraphicsMode.SelectGraphicsMode(OpenTK.Graphics.ColorFormat, Int32, Int32, Int32, OpenTK.Graphics.ColorFormat, Int32, Boolean)
at OpenTK.Platform.Windows.WinGLContext.SetGraphicsModePFD(OpenTK.Platform.Windows.WinGraphicsMode, OpenTK.Graphics.GraphicsMode, OpenTK.Platform.Windows.WinWindowInfo)
at OpenTK.Platform.Windows.WinGLContext+TemporaryContext..ctor(OpenTK.INativeWindow)
at OpenTK.Platform.Windows.WinGLContext..ctor(OpenTK.Graphics.GraphicsMode, OpenTK.Platform.Windows.WinWindowInfo, OpenTK.Graphics.IGraphicsContext, Int32, Int32, OpenTK.Graphics.GraphicsContextFlags)
at OpenTK.Platform.Windows.WinFactory.CreateGLContext(OpenTK.Graphics.GraphicsMode, OpenTK.Platform.IWindowInfo, OpenTK.Graphics.IGraphicsContext, Boolean, Int32, Int32, OpenTK.Graphics.GraphicsContextFlags)
at OpenTK.Graphics.GraphicsContext..ctor(OpenTK.Graphics.GraphicsMode, OpenTK.Platform.IWindowInfo, OpenTK.Graphics.IGraphicsContext, Int32, Int32, OpenTK.Graphics.GraphicsContextFlags)
at #=z$HRJfcvn$MDt3AuG8yz$QklWHNDG.#=znBjxxH4=(Int32, Int32, OpenTK.Graphics.GraphicsContextFlags)
at #=z5hg9niwU9NYYbgXmLgYtucA=.#=zKp6idckgFksp(OpenTK.Graphics.GraphicsContextFlags)
at #=z5hg9niwU9NYYbgXmLgYtucA=.OnHandleCreated(System.EventArgs)
at #=zJvbpdxogBvBararAC5xNXNGfO8Mk.OnHandleCreated(System.EventArgs)
at System.Windows.Forms.Control.WmCreate(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.ScrollableControl.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.ContainerControl.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Form.WmCreate(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Form.WndProc(System.Windows.Forms.Message ByRef)
at #=zx5Nlh7RZZRRsKl5LHoBAhLU=.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)


Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-04-20T19:55:50.377126800Z" />
<EventRecordID>423508</EventRecordID>
<Channel>Application</Channel>
<Computer>DenisLee-PC</Computer>
<Security />
</System>
<EventData>
<Data>Application: osu!.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at OpenTK.Platform.Windows.Functions.DescribePixelFormat(IntPtr, Int32, Int32, OpenTK.Platform.Windows.PixelFormatDescriptor ByRef)
at OpenTK.Platform.Windows.WinGraphicsMode.ChoosePixelFormatPFD(IntPtr, OpenTK.Graphics.GraphicsMode, AccelerationType)
at OpenTK.Platform.Windows.WinGraphicsMode.SelectGraphicsMode(OpenTK.Graphics.ColorFormat, Int32, Int32, Int32, OpenTK.Graphics.ColorFormat, Int32, Boolean)
at OpenTK.Platform.Windows.WinGLContext.SetGraphicsModePFD(OpenTK.Platform.Windows.WinGraphicsMode, OpenTK.Graphics.GraphicsMode, OpenTK.Platform.Windows.WinWindowInfo)
at OpenTK.Platform.Windows.WinGLContext+TemporaryContext..ctor(OpenTK.INativeWindow)
at OpenTK.Platform.Windows.WinGLContext..ctor(OpenTK.Graphics.GraphicsMode, OpenTK.Platform.Windows.WinWindowInfo, OpenTK.Graphics.IGraphicsContext, Int32, Int32, OpenTK.Graphics.GraphicsContextFlags)
at OpenTK.Platform.Windows.WinFactory.CreateGLContext(OpenTK.Graphics.GraphicsMode, OpenTK.Platform.IWindowInfo, OpenTK.Graphics.IGraphicsContext, Boolean, Int32, Int32, OpenTK.Graphics.GraphicsContextFlags)
at OpenTK.Graphics.GraphicsContext..ctor(OpenTK.Graphics.GraphicsMode, OpenTK.Platform.IWindowInfo, OpenTK.Graphics.IGraphicsContext, Int32, Int32, OpenTK.Graphics.GraphicsContextFlags)
at #=z$HRJfcvn$MDt3AuG8yz$QklWHNDG.#=znBjxxH4=(Int32, Int32, OpenTK.Graphics.GraphicsContextFlags)
at #=z5hg9niwU9NYYbgXmLgYtucA=.#=zKp6idckgFksp(OpenTK.Graphics.GraphicsContextFlags)
at #=z5hg9niwU9NYYbgXmLgYtucA=.OnHandleCreated(System.EventArgs)
at #=zJvbpdxogBvBararAC5xNXNGfO8Mk.OnHandleCreated(System.EventArgs)
at System.Windows.Forms.Control.WmCreate(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.ScrollableControl.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.ContainerControl.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Form.WmCreate(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Form.WndProc(System.Windows.Forms.Message ByRef)
at #=zx5Nlh7RZZRRsKl5LHoBAhLU=.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)

</Data>
</EventData>
</Event>
Topic Starter
Leewastaken_old
help
Death
Make sure you are using 32 bit color depth and not anything else.

If you are already using 32 bit color, try reinstalling your graphics drivers, something may have gone wrong there.
Topic Starter
Leewastaken_old
Solved.

I used "amd cleanup utility" to uninstall all my gpu drivers and apps, then installed the latest driver available for my gpu and Osu works fine now.
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