1. osu!community
  2. osu!
  3. Help
  4. Resolved Issues
posted
Problem Details:

Hello, cant play online because identity confirmation dont pass, completed confirmation more than a week ago already but nothing happened. Even reinstalled game, still cant play online. Cant understand what is the problem.

Video or screenshot showing the problem:
https://imgur.com/NiaeeVs
https://imgur.com/RPUI1Wu


osu! version: 20171227.2 (latest)
posted
no need to reinstall lol.

Dntm8kmeeatu wrote:

Please try logging out of the game, then logging out of the website, using the new design accessible here https://osu.ppy.sh/home

After logging out of both, please wait a few minutes. Then log back into the website, then into the client.

If that doesn't work, please contact accounts@ppy.sh
Please sign in to reply.