[Archived] Help. I can't play osu! with my account?

BakaBunny

Joined November 2011

Topic Starter

BakaBunny 2018-01-09T09:24:11+00:00

Problem Details:

I can't log in and play osu! with my account even though my account has been Verified.
It keeps telling me to verify my identity.
Please help me.

Video or screenshot showing the problem:

osu! version: 20171215.2

MrMarcel5

6 posts

Joined November 2016

MrMarcel5 2018-01-09T09:25:52+00:00

i would realy like to assist you through that issue.
do you have steam or discord so it can be a lot faster to help you ?
feel free to write to me
Steam : MrMarcel5

Last edited by MrMarcel5 2018-01-09T10:19:54+00:00, edited 1 time in total.

Death

Technical Support Team

20,476 posts

Joined September 2013

Death 2018-01-09T09:30:18+00:00

Dntm8kmeeatu wrote:
Please try logging out of the game, then logging out of the website, using the new design accessible here https://osu.ppy.sh/home

After logging out of both, please wait a few minutes. Then log back into the website, then into the client.

If that doesn't work, please contact accounts@ppy.sh

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[Archived] Help. I can't play osu! with my account?

Dntm8kmeeatu wrote:

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