1. osu! forums
  2. osu!
  3. Help
  4. Resolved Issues
Hi! I have a problem
I've done a total reset of my pc, so I needed to reinstall osu! and re-log in game. When I try to log into the game, it appears a box in the left bottom corner that says "Hey you need to click there to confirm your identity and play online". When I click there, it open a chrome page with: "Success! Your access has been verified! Thanks for your cooperation" but when I return in game, it still says that is trying to verify my identity and that box in the corner continue to appears.
I have no clue on what to do to solve this...What should I do?

Thank you c:

Dntm8kmeeatu wrote:

Please try logging out of the game, then logging out of the website, using the new design accessible here https://osu.ppy.sh/home

After logging out of both, please wait a few minutes. Then log back into the website, then into the client.

If that doesn't work, please contact accounts@ppy.sh
Please sign in to reply.