please see this video ↓

Could you please provide the update.log file from your Logs folder?

peppy wrote:

Could you please provide the update.log file from your Logs folder?

2015/12/16 7:04:20: Missing DLL file 'avcodec-51.dll', forcing repair
2015/12/16 7:04:20: CallbackStatus updated to Checking
2015/12/16 7:04:20:
2015/12/16 7:04:20: Beginning update thread
2015/12/16 7:04:20: Stream: Stable
2015/12/16 7:04:20:
2015/12/16 7:04:20: Running cleanup..
2015/12/16 7:04:20: Cleanup successful!
2015/12/16 7:04:20: Requesting update information...
2015/12/16 7:04:21: avcodec-51.dll: NEW
2015/12/16 7:04:21: avformat-52.dll: NEW
2015/12/16 7:04:21: avutil-49.dll: NEW
2015/12/16 7:04:21: bass.dll: NEW
2015/12/16 7:04:21: bass_fx.dll: NEW
2015/12/16 7:04:21: d3dx9_31.dll: NEW
2015/12/16 7:04:21: Microsoft.Ink.dll: NEW
2015/12/16 7:04:21: Microsoft.Xna.Framework.dll: NEW
2015/12/16 7:04:21: osu!.exe: CHANGED (cached)
2015/12/16 7:04:21: osu!ui.dll: NEW
2015/12/16 7:04:21: osu.dll: NEW
2015/12/16 7:04:21: pthreadGC2.dll: NEW
2015/12/16 7:04:21: x3daudio1_1.dll: NEW
2015/12/16 7:04:21: osu!gameplay.dll: NEW
2015/12/16 7:04:21: Creating staging folder
2015/12/16 7:04:21: CallbackStatus updated to Updating
2015/12/16 7:04:21: Processing avcodec-51.dll...
2015/12/16 7:04:21: Beginning download of avcodec-51.dll (http://m1.ppy.sh/r/avcodec-51.dll/f_734 ... f10c6203c0)...
2015/12/16 7:04:21: Processing avformat-52.dll...
2015/12/16 7:04:21: Beginning download of avformat-52.dll (http://m1.ppy.sh/r/avformat-52.dll/f_9c ... f27e48c443)...
2015/12/16 7:04:21: Processing avutil-49.dll...
2015/12/16 7:04:21: Beginning download of avutil-49.dll (http://m1.ppy.sh/r/avutil-49.dll/f_8462 ... 9576e3d34e)...
2015/12/16 7:04:21: Processing bass.dll...
2015/12/16 7:04:21: Beginning download of bass.dll (http://m1.ppy.sh/r/bass.dll/f_d7f05d3fa ... 1821ccccaf)...
2015/12/16 7:04:21: Processing bass_fx.dll...
2015/12/16 7:04:21: Beginning download of bass_fx.dll (http://m1.ppy.sh/r/bass_fx.dll/f_ede8b6 ... 6cd438cd0c)...
2015/12/16 7:04:21: Processing d3dx9_31.dll...
2015/12/16 7:04:21: Beginning download of d3dx9_31.dll (http://m1.ppy.sh/r/d3dx9_31.dll/f_eea5e ... 1c97b5968f)...
2015/12/16 7:04:21: Processing Microsoft.Ink.dll...
2015/12/16 7:04:21: Beginning download of Microsoft.Ink.dll (http://m1.ppy.sh/r/Microsoft.Ink.dll/f_ ... 4ae295fa28)...
2015/12/16 7:04:21: Processing Microsoft.Xna.Framework.dll...
2015/12/16 7:04:21: Beginning download of Microsoft.Xna.Framework.dll (http://m1.ppy.sh/r/Microsoft.Xna.Framew ... 5e92f21d4a)...
2015/12/16 7:04:21: Processing osu!.exe...
2015/12/16 7:04:21: Exists locally; checking for patchability...
2015/12/16 7:04:21: No patches available; falling back to full download
2015/12/16 7:04:21: Beginning download of osu!.exe (http://m1.ppy.sh/r/osu!.exe/f_7d5cde932 ... 470e0031f5)...
2015/12/16 7:04:21: Processing osu!ui.dll...
2015/12/16 7:04:21: Beginning download of osu!ui.dll (http://m1.ppy.sh/r/osu!ui.dll/f_dac0fb7 ... 1789ed77e3)...
2015/12/16 7:04:21: Processing osu.dll...
2015/12/16 7:04:21: Beginning download of osu.dll (http://m1.ppy.sh/r/osu.dll/f_c400362e88 ... 9235f95ffd)...
2015/12/16 7:04:21: Processing pthreadGC2.dll...
2015/12/16 7:04:21: Beginning download of pthreadGC2.dll (http://m1.ppy.sh/r/pthreadGC2.dll/f_1d5 ... 6ccdf6d59a)...
2015/12/16 7:04:21: Processing x3daudio1_1.dll...
2015/12/16 7:04:21: Beginning download of x3daudio1_1.dll (http://m1.ppy.sh/r/x3daudio1_1.dll/f_12 ... 5c39a77d80)...
2015/12/16 7:04:21: Processing osu!gameplay.dll...
2015/12/16 7:04:21: Beginning download of osu!gameplay.dll (http://m1.ppy.sh/r/osu!gameplay.dll/f_7 ... 604ce7202d)...
2015/12/16 7:04:22: Completed download of x3daudio1_1.dll (13 files remain)!
2015/12/16 7:04:25: Completed download of bass_fx.dll (12 files remain)!
2015/12/16 7:04:27: Completed download of avutil-49.dll (11 files remain)!
2015/12/16 7:04:27: Completed download of pthreadGC2.dll (10 files remain)!
2015/12/16 7:04:33: Completed download of bass.dll (9 files remain)!
2015/12/16 7:04:34: Completed download of Microsoft.Ink.dll (8 files remain)!
2015/12/16 7:04:46: Completed download of avformat-52.dll (7 files remain)!
2015/12/16 7:04:48: Completed download of Microsoft.Xna.Framework.dll (6 files remain)!
2015/12/16 7:05:48: Completed download of osu!.exe (5 files remain)!
2015/12/16 7:05:58: Completed download of avcodec-51.dll (4 files remain)!

i really need to help

peppy wrote:

Could you please provide the update.log file from your Logs folder?

can you help me save this problem?

That update.log doesn't seem to be showing any error on it... Though it seems like you don't have NET Framework installed. Could you install it manually? Download it from here and then try again. https://www.microsoft.com/en-us/downloa ... x?id=30653

Trosk- wrote:

That update.log doesn't seem to be showing any error on it... Though it seems like you don't have NET Framework installed. Could you install it manually? Download it from here and then try again. https://www.microsoft.com/en-us/downloa ... x?id=30653

i already installed but problem still there

Then probably you are having some kind of persmissions issue... Could you try this? Create a new folder in the desktop, download this osu!.exe, move it to the folder that you just created and then run it. Let's see if it works doing this.

Trosk- wrote:

Then probably you are having some kind of persmissions issue... Could you try this? Create a new folder in the desktop, download this osu!.exe, move it to the folder that you just created and then run it. Let's see if it works doing this.

same T.T

no one can answer me?

i need to help pls
i did not play osu over a month !!!!

I had a similar problem to this before.

There was really no way for me to fix, other than getting a new install, and transferring over my maps, skins, and replays, try just doing that, and if you have massive collections, then also save your collection.db

Other than that, i don't know what to tell you