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[resolved] [osu!stable] OSU CRASHING ON UPDATE!!

posted
Total Posts
10
Kyshay
6 posts
Joined August 2023
Topic Starter
Kyshay
Hello, today I went to play osu and an update message appeared, after which the game suddenly crashed and I didn't want to open it anymore. I reinstalled the game but it still doesn't work, a file written ".require_update" appears in the game folder. can anyone help me?

video: https://drive.google.com/file/d/1ulGKAFOuWhdZIwJWbeizoYXMyab7O_jc/view?usp=sharing
log: 2024-10-11T20:40:51: CallbackStatus updated to Checking
2024-10-11T20:40:51:
2024-10-11T20:40:51: Beginning update thread
2024-10-11T20:40:51: Stream: Stable40
2024-10-11T20:40:51:
2024-10-11T20:40:51: Running cleanup..
2024-10-11T20:40:51: Cleanup successful!
2024-10-11T20:40:51: Requesting update information...
2024-10-11T20:40:51: No changes to apply!
2024-10-11T20:40:51: Saving out global config
2024-10-11T20:40:51:
2024-10-11T20:40:51: Ending update thread with result: NoUpdate
2024-10-11T20:40:51:
2024-10-11T20:40:51: CallbackStatus updated to NoUpdate


osu! version: Stable 20241001 (latest)
chromb
Global Moderator
771 posts
Joined May 2017
chromb
Try opening the game while holding shift, then pressing repair osu!.
Kyshay
6 posts
Joined August 2023
Topic Starter
Kyshay

chromb wrote:

Try opening the game while holding shift, then pressing repair osu!.
I did this but the window closes before I can do anything, and when I can press repair the window closes again without making any changes
Blushing
Technical Support Team
3,002 posts
Joined February 2015
Blushing
Please use the wiki link below to locate the crash log. Once you have located the crash log, please copy and paste its content into this thread here so we can take a look at it and see what is going wrong.
wiki/en/Help_Centre#event-viewer
Kyshay
6 posts
Joined August 2023
Topic Starter
Kyshay

Blushing wrote:

Please use the wiki link below to locate the crash log. Once you have located the crash log, please copy and paste its content into this thread here so we can take a look at it and see what is going wrong.
wiki/en/Help_Centre#event-viewer
I did what the wiki asks and nothing appears in the log, when I type osu a window appears saying that nothing was found and all the errors that appear are dated on days when the game works normally 😢😢

https://ibb.co/Pxzhf4p
Last edited by Kyshay , edited 1 time in total.
Lyawi
Global Moderator
3,619 posts
Joined February 2015
Lyawi
Please try running the installer from the website (without uninstalling). Sadly you already uninstalled once which is sad, your beatmaps will be gone and as you can see, it most likely doesn't fix the issue (don't do that again).

If running website installer doesn't work,

Domco wrote:

When did this start? And also please upload the Logs directory from where osu! is installed if possible and give us the link.
Kyshay
6 posts
Joined August 2023
Topic Starter
Kyshay

Lyawi wrote:

Please try running the installer from the website (without uninstalling). Sadly you already uninstalled once which is sad, your beatmaps will be gone and as you can see, it most likely doesn't fix the issue (don't do that again).

If running website installer doesn't work,

Domco wrote:

When did this start? And also please upload the Logs directory from where osu! is installed if possible and give us the link.
I did this and the error still persists in the same way, the game opens and plays the initial phrase "welcome to osu" and closes immediately afterwards.

This started after a driver error for my video card, I restarted my computer and this started to happen

https://drive.google.com/drive/folders/1TiP4gZJlFZvMsSq0-JetxDCbN-ilCYZ5?usp=drive_link
here are the logs
Kyshay
6 posts
Joined August 2023
Topic Starter
Kyshay
Hello! I came to say that I already solved the problem in a strange way I think, whenever I enter the game with the wallpaper engine running the game presents this problem, after I turn off the wallpaper engine the game works normally
Blushing
Technical Support Team
3,002 posts
Joined February 2015
Blushing

Kyshay wrote:

Hello! I came to say that I already solved the problem in a strange way I think, whenever I enter the game with the wallpaper engine running the game presents this problem, after I turn off the wallpaper engine the game works normally
Probably to intensive or some weird graphics phenomenon going on in which it doesnt know how to display them both at the same time.

id recommend not using wallpaper engine or possibly using a static image instead of a moving one, if you are using that.

Making sure that you have the most updated graphics drivers is a good start and making sure that you do a new/clean install of those graphics drivers is pretty important as well.
Kyshay
6 posts
Joined August 2023
Topic Starter
Kyshay

Blushing wrote:

Kyshay wrote:

Hello! I came to say that I already solved the problem in a strange way I think, whenever I enter the game with the wallpaper engine running the game presents this problem, after I turn off the wallpaper engine the game works normally
Probably to intensive or some weird graphics phenomenon going on in which it doesnt know how to display them both at the same time.

id recommend not using wallpaper engine or possibly using a static image instead of a moving one, if you are using that.

Making sure that you have the most updated graphics drivers is a good start and making sure that you do a new/clean install of those graphics drivers is pretty important as well.
Oh yes! I understand, I will take it into consideration, but since the problem has been resolved I appreciate the attention!
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