Problem details:
I woke up this morning and got ready for my day. I still had time, so I decided to log onto osu. I booted up my laptop and started osu. The first problem: I was logged out, despite still having Remember Username and Remember Password on. I logged in and fixed all my settings, and all was good. Until I entered the Solo Play song select. My osu! window went to a black screen and I was greeted with a window saying "Hi! osu! is performing some maintenance" then the game crashed. I have tried entering the menu several times, and nothing seems to work. Help?

Video or screenshot showing the problem:
n/a (My potato laptop doesn't support screenshots or video recording, and I couldn't get a screenshot using F12)

osu! version: Stable 20210520.2 (latest)

Did the game actually crash, as in it fully closed, or did it just freeze? That performing maintenance window will only appear when the game is actively trying to fix itself because something is broken and sometimes it can take a bit to complete.

If the game actually closed, please post the "runtime.log" file from the Logs folder in your osu! install directory. Then also check your event viewer to try and find a crash log. This guide will explain what to look for: wiki/en/Help_Centre#event-viewer

Death wrote:

Did the game actually crash, as in it fully closed, or did it just freeze? That performing maintenance window will only appear when the game is actively trying to fix itself because something is broken and sometimes it can take a bit to complete.

If the game actually closed, please post the "runtime.log" file from the Logs folder in your osu! install directory. Then also check your event viewer to try and find a crash log. This guide will explain what to look for: wiki/en/Help_Centre#event-viewer

The app did fully close, and I'll try that.


Here you go:

Application: osu!.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at System.Windows.Forms.Form.ShowDialog(System.Windows.Forms.IWin32Window)
at #=zcgWRIZm9PzM27Vl_XHFxNQSEILhn1HILDCPiy9g=.#=z6qqVf8AjrY9J()
at #=zrYrgoFXARaOEX0qx1nzLOJNWWeEy$HgyaQ==..ctor(#=zRuqGHeNrFI0JYqTvLg==)
at #=zRDtehWntEZxDZ4m8pQ==.#=zM$2TAj$QJ_SB(Int32)
at #=zRDtehWntEZxDZ4m8pQ==+#=zneNzmI4=.#=zIGN$9RyWqDJ4_g6I92N55wc=(System.Object, System.EventArgs)
at #=zRDtehWntEZxDZ4m8pQ==.#=zCdq9RtdLV9IR()
at #=zRDtehWntEZxDZ4m8pQ==.#=zWSgVWSQ=()
at #=zRuqGHeNrFI0JYqTvLg==.#=zc0cnudWp4RoG(System.Object, System.EventArgs)
at #=znojwvjjUL8OeBqbSE5o9arc=.#=z$LJ4wTw=(System.Object, System.EventArgs)
at #=zkXWiLuSxDb9NBfQO0MYLd5Y=.#=z5rxePNeKcYy17C3FFQ==(System.Object, System.EventArgs)
at System.Windows.Forms.Application+ThreadContext.System.Windows.Forms.UnsafeNativeMethods.IMsoComponent.FDoIdle(Int32)
at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application.Run(System.Windows.Forms.Form)
at #=zkXWiLuSxDb9NBfQO0MYLd5Y=.#=zFrt2EX4=()
at #=zRuqGHeNrFI0JYqTvLg==.#=zFrt2EX4=()
at #=zmf0ktrHdvJNqpRsx0Q==.#=zdpH9qg6h0sfE(System.String, Boolean, Boolean)
at #=zmf0ktrHdvJNqpRsx0Q==.#=z1wZ9KDE=(System.String[])
at #=zmf0ktrHdvJNqpRsx0Q==.#=zJsV7WQw=()
at #=q7YB78Nvmuntweh9C9n$DTklLvoECzS0b0AGPIIVvhns=.#=ztaXMwBY=()

Can you post your runtime.log file as well? Make sure you get it before restarting the game, otherwise it will reset.

Death wrote:

Can you post your runtime.log file as well? Make sure you get it before restarting the game, otherwise it will reset.

2021-08-01T22:50:35: GL Initialized
2021-08-01T22:50:35: GL Version: 2.1.0 - Build 8.15.10.2900
2021-08-01T22:50:35: GL Renderer: Intel(R) HD Graphics
2021-08-01T22:50:35: GL Shader Language version: 1.20 - Intel Build 8.15.10.2900
2021-08-01T22:50:35: GL Vendor: Intel
2021-08-01T22:50:35: GL Extensions: GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_blend_color GL_EXT_abgr GL_EXT_texture3D GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_SGIS_texture_edge_clamp GL_SGIS_generate_mipmap GL_EXT_draw_range_elements GL_SGIS_texture_lod GL_EXT_rescale_normal GL_EXT_packed_pixels GL_EXT_texture_edge_clamp GL_EXT_separate_specular_color GL_ARB_multitexture GL_EXT_texture_env_combine GL_EXT_bgra GL_EXT_blend_func_separate GL_EXT_secondary_color GL_EXT_fog_coord GL_EXT_texture_env_add GL_ARB_texture_cube_map GL_ARB_transpose_matrix GL_ARB_texture_env_add GL_IBM_texture_mirrored_repeat GL_EXT_multi_draw_arrays GL_NV_blend_square GL_ARB_texture_compression GL_3DFX_texture_compression_FXT1 GL_EXT_texture_filter_anisotropic GL_ARB_texture_border_clamp GL_ARB_point_parameters GL_ARB_texture_env_combine GL_ARB_texture_env_dot3 GL_ARB_texture_env_crossbar GL_EXT_texture_compression_s3tc GL_ARB_shadow GL_ARB_window_pos GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_ARB_vertex_program GL_EXT_texture_rectangle GL_ARB_fragment_program GL_EXT_stencil_two_side GL_ATI_separate_stencil GL_ARB_vertex_buffer_object GL_EXT_texture_lod_bias GL_ARB_occlusion_query GL_ARB_fragment_shader GL_ARB_shader_objects GL_ARB_shading_language_100 GL_ARB_texture_non_power_of_two GL_ARB_vertex_shader GL_NV_texgen_reflection GL_ARB_point_sprite GL_ARB_fragment_program_shadow GL_EXT_blend_equation_separate GL_ARB_depth_texture GL_ARB_texture_rectangle GL_ARB_draw_buffers GL_ARB_color_buffer_float GL_ARB_half_float_pixel GL_ARB_texture_float GL_ARB_pixel_buffer_object GL_EXT_framebuffer_object GL_ARB_draw_instanced GL_ARB_half_float_vertex GL_EXT_draw_buffers2 GL_WIN_swap_hint GL_EXT_texture_sRGB GL_EXT_packed_float GL_EXT_texture_shared_exponent GL_ARB_texture_rg GL_ARB_texture_compression_rgtc GL_NV_conditional_render GL_EXT_texture_swizzle GL_ARB_sync GL_ARB_framebuffer_sRGB GL_EXT_packed_depth_stencil GL_ARB_depth_buffer_float GL_EXT_transform_feedback GL_EXT_framebuffer_blit GL_ARB_framebuffer_object GL_EXT_texture_array GL_ARB_map_buffer_range GL_EXT_texture_snorm GL_INTEL_performance_queries GL_ARB_copy_buffer GL_ARB_sampler_objects GL_NV_primitive_restart GL_ARB_seamless_cube_map GL_ARB_uniform_buffer_object GL_ARB_depth_clamp GL_ARB_vertex_array_bgra GL_ARB_draw_elements_base_vertex GL_EXT_gpu_program_parameters GL_ARB_compatibility GL_ARB_vertex_array_object
2021-08-01T22:50:35: GL Context: Index: 8, Color: 32 (8888), Depth: 16, Stencil: 0, Samples: 0, Accum: 64 (16161616), Buffers: 2, Stereo: False

Is that from after the game crashed but before restarting?

Death wrote:

Is that from after the game crashed but before restarting?

It should be.