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[resolved] Tech Support General Question Thread

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Topic Starter
TheVileOne
That's an automated system. Your name should come back. Otherwise please provide proof that you should be higher on the list and post it in a separate thread.
ohokay
Issue: Songs take 1 min+ to load

Description: Every song from http://osu.ppy.sh/s/29157 takes 1 minute plus to load but every other beat map loads in ~10 seconds. It used to not do this, then one day it started taking forever to load. Can someone help?
Lust

ohokay wrote:

Issue: Songs take 1 min+ to load

Description: Every song from http://osu.ppy.sh/s/29157 takes 1 minute plus to load but every other beat map loads in ~10 seconds. It used to not do this, then one day it started taking forever to load. Can someone help?
Make sure you aren't running anything too memory demanding in the background.
kuigliii
(not sure where to post this...)

Is there a way to report certain players? I have reason to believe that the luxembourgish users [D]eath and Wirell (#2 and #3 here: https://osu.ppy.sh/p/pp?c=LU) are smurfs/multi-accounts. They've both been created recently and got high up the rankings within 1-2 days...
deadbeat
ingame, you can use !report <user> <message>
reporting players isn't done on the forums unless you're reporting a map score which can be done at the beatmap listings
kuigliii
So I just played the new anime beatmap on hard, got an A rating, played it again and FCed it with 97%, but for some reason the score didn't send to the rankings although I can see it on the local rankings... D:

https://osu.ppy.sh/ss/792021

Do I really have to play it again or is there a way to fix this?
Topic Starter
TheVileOne
You'll have to play it again. Scores cannot be submitted after they get recorded.
PsychicRose
So I'm trying to update a WIP beatmap, but the game keeps on saying it's a new submission.

Relevant Screenshots: http://puu.sh/37UEY.jpg
http://puu.sh/37UGH.jpg

I've tried updating a few times, but this is the first time it's happened, and persistent retrying still says it's a new submission; is there a way I can work around this?

EDIT: uploading shows no difference; never mind
UndeadBananaz
My country shown in-game is wrong (the flag on website is correct though). Not sure if related, but this problem occurred right after I changed my internet connection (before that, the displayed country was correct). Any possible way to fix this?
deadbeat
can you change the internet connection back to what it was?
UndeadBananaz

deadbeat wrote:

can you change the internet connection back to what it was?
Nope, it was a huge upgrade to my internet. And now the game shows my neighboring country (Romania) instead of mine (Moldova).
Topic Starter
TheVileOne
I'm not sure this can be fixed. I don't think this type of location tracking can be perfectly accurate especially when it comes to differentiating nearby areas. your data is most likely be routing through your neighbor and that is what is being picked up. I'm not a network expert though. It might be possible to fix your problem, but at this time networking accuracy is very low priority. It already functions well enough.
VedatVonOath
I just want to play... how the heck do I get started!
I did the tutorial, I don't see any songs or anything :(.
Topic Starter
TheVileOne
Download songs into your Songs folder from here https://osu.ppy.sh/p/beatmaplist&s=4&r=0
APTXx4869
Issue: My dash is stuck on CTB mode.

Description:Whenever I try to play CTB since the last update, my dash is stuck on. I can NOT turn it off at all. If it's any help, I have my dash key set to space. :?
Topic Starter
TheVileOne
Several people have been experiencing this issue. If unplugging and replugging your keyboard doesn't fix it, then I'm not sure what to suggest. I don't know why input would get stuck on your system.
KeySoryu_old
Issue: Can''t Connect to Bancho.

Description: A friend is trying login his account but the game keeps loading for a infinite time. He can login in osu's page without problems, problems appears when he want to login to play. Any ideas?



Cheers.
XPJ38
Did he try the different solutions mentioned in this thread?
KeySoryu_old
Yes, he tried all solutions :(
Edit: He didn't try 3rd solution because he doesn't know how to add exceptions to the blacklist, can anyone tell me how to do this?
Cya~
17VA
:arrow: unable playing osu when I updated last released version

Error Message :
System.ArgumentException: 값이 예상 범위를 벗어났습니다.
위치: Microsoft.Xna.Framework.Graphics.GraphicsDevice.Present(tagRECT* pSource, tagRECT* pDest, HWND__* hOverride)
위치: Microsoft.Xna.Framework.Graphics.GraphicsDevice.Present()
위치: #Yc.#ed.#Ju()
위치: #Yc.#4c.#st()
위치: #Yc.#4c.#rt()
위치: #Yc.#4c.#Ct(Object , EventArgs )
위치: #Yc.#8c.#Zt()
위치: #Yc.#nd.#dw(Object , EventArgs )
위치: System.Windows.Forms.Application.ThreadContext.System.Windows.Forms.UnsafeNativeMethods.IMsoComponent.FDoIdle(Int32 grfidlef)
위치: System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData)
위치: System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
위치: System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
위치: System.Windows.Forms.Application.Run(Form mainForm)
위치: #Yc.#nd.#It()
위치: #Yc.#4c.#It()
위치: #Wo.#Vo.#0qb(String , Boolean )

This error appears randomly, and shut down.MY SS
CPU : i7 3630qm
VGA : gt650m

It's same when I reinstall netframework, osu, nvidia graphic driver too
Dumie
Anyone watched the replay for Cookiezi on The Big Black? I think it's still broken, he missed one around 530x or so i think 0w0;
ellewong
Hi,
I've recently installed Osu! on my Windows PC tablet. Yesterday I had only about 2 beatmaps and it was working fine. Today I downloaded a couple more beatmaps but now regardless of which song I try to play it comes up all blocky with no transparencies so I can't play because I can't tell where to be clicking!I've tried shutting the program down a few times and it starts up looking fine but as soon as I go to play any song it starts looking all stupid. Here's some screen shots:



XPJ38
Have you tried switching the renderer in the options?
Winshley
@ellewong: Tried reinstalling graphic card driver yet? It probably went corrupted.
awesomeoverlord
Issue: Beatmap cant be played??
Description: it keeps saying that osu doesnt have permission to play the beatmap and keeps saying to force permission or whatever and i went to maintenance and i did that but it still wont work. i 've had this problem for a couple months now and i've reinstalled it, turned the comp. on and off a million times and still....
NOTHING
help me plz T^T :cry:
Farfromover
osu just can't import any maps anymore, I deleted a lot of maps, so no space can't be the problem... It tells me all maps are incomplete or corrupt. I think it might be paranoid .__.
Alma Wade
I've moved songs from one computer to an other but they don't work, i did the same for a skin wich worked. How do i get these songs working
Topic Starter
TheVileOne
These are issues that are best made into their own threads. Beatmaps not detecting is a bug. There is no easy fix. Manually drag the folders out of and back into the songs folder.
Wojowu
Issue: Cannot connect to Bancho
Description: Today I had lag spike in Osu, and then it crashed. After reopening I couldn't login, because of connection fail. I tried every solution I found, nothing works.

EDIT:
Problem resolved itself after several hours. Now everything works fine.
Z2er
hi i ve a problem ( osu gameplay won't start anymore . no edit no gaming no spectating are inactive) so plz any help about this issue :idea: :D
Topic Starter
TheVileOne
What specifically is going on with the game? Is it not starting? Does the window open?
[Kuroyukihime]-
Issue: Nvidia GeForce 8100 can't support osu! ?

Description:
Recently my Nvidia 210 graphics card got dirty and changed it to the one above. but after that it says that my graphics card can't support Shader Model 1.1+ and i need to swap OpenGL and i need to press yes for that. after i pressed it it just loads forever and can't connect to the game. i already tried repairing/reinstalling it but nothing changes. is my graphics card really not compatible for it?
XPJ38

[Kuroyukihime]- wrote:

Issue: Nvidia GeForce 8100 can't support osu! ?

Description:
Recently my Nvidia 210 graphics card got dirty and changed it to the one above. but after that it says that my graphics card can't support Shader Model 1.1+ and i need to swap OpenGL and i need to press yes for that. after i pressed it it just loads forever and can't connect to the game. i already tried repairing/reinstalling it but nothing changes. is my graphics card really not compatible for it?
If the game is running, that means your GPU is compatible, no worries. If it can't connect, it's another problem. Try the different solutions mentioned here.
Ajo Joestar
nvm
Jantsi
Issue: Nearby filter not detecting any players

Description: Just over a week ago the nearby filter stopped showing nearby online players, even those who live less than 5km away from me.
Haya

jantsi wrote:

Issue: Nearby filter not detecting any players

Description: Just over a week ago the nearby filter stopped showing nearby online players, even those who live less than 5km away from me.
The Nearby filter detects players for me tho. So it might be only you who can't find any players.
Patyfatycake
Just found a bug and fixed it so Il post the bug/issue and the fix here incase anyone has the same one.

Issue: Not updating local rankings(See left and the song on the right).

image: http://i.imgur.com/i5K5R7c.png

Just change from local to global rankings and it updated.

If this doesn't belong here sorry and remove it :P
kuigliii
For the past 3 days or so it sometimes takes me a while to log in and the game also feels (a little) laggy sometimes. What could be the cause of this and how can I fix it? O:
Parhellion
Issue: mouse snaps to random places

Description: i have windows xp but i dont think that this changes something. when i play osu my mouse sometimes randomly snaps to random place a couple of times really fast. p.s i bought new mouse just to know is that my mouse's fault. Any help would be appreciated. and sorry for mistakes im really fresh in osu community.
KinkiN

kuigliii wrote:

For the past 3 days or so it sometimes takes me a while to log in and the game also feels (a little) laggy sometimes. What could be the cause of this and how can I fix it? O:
Check your internet connection ?
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