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[invalid] An error occured: please check your internet connection!

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GreatPancakeYT
8 posts
Joined September 2018
Topic Starter
GreatPancakeYT
Problem details:
Because of updater bugs, i reinstalled osu. When i launch the updater, it just boots up and does its countdown, then says ''Hi! An error occured, please check your internet connection''. I tried answers that seemed to work on multiple other threads but it didn't solve the problem. Any help?

Video or screenshot showing the problem:
https://imgur.com/a/VjAT6vN

osu! version: Stable 20200519.1 (latest)
Dntm8kmeeatu
Technical Support Team
9,944 posts
Joined December 2014
Dntm8kmeeatu
Please copy and paste the contents of your update.log

If you didn't change the install path you can access the osu! folder by typing %localappdata% in explorer and opening the osu! folder, and then the log folder.
Last edited by Dntm8kmeeatu , edited 1 time in total.
GreatPancakeYT
8 posts
Joined September 2018
Topic Starter
GreatPancakeYT

Dntm8kmeeatu wrote:

Please copy and paste the contents of your update.log

If you didn't change the install path you can access the osu! folder by typing %localappdata% in explorer and opening the osu! folder, and then the log folder.
2020-05-28T13:09:45: CallbackStatus updated to Checking
2020-05-28T13:09:45:
2020-05-28T13:09:45: Beginning update thread
2020-05-28T13:09:45: Stream: Stable40
2020-05-28T13:09:45:
2020-05-28T13:09:45: Running cleanup..
2020-05-28T13:09:45: Cleanup successful!
2020-05-28T13:09:45: Requesting update information...
2020-05-28T13:09:45: System.Net.WebException: The remote server returned an error: (403) Forbidden.
2020-05-28T13:09:45: at #=zG5a92X4cOvs$K9327nhpcfM=.#=zAwyU3veHQVT5()
2020-05-28T13:09:45: at #=z6j5KiI11beccneDu_8rPddU=.#=znOGDn1M=()
2020-05-28T13:09:45:
2020-05-28T13:09:45: Saving out global config
2020-05-28T13:09:45:
2020-05-28T13:09:45: Ending update thread with result: Error
2020-05-28T13:09:45:
2020-05-28T13:09:45: CallbackStatus updated to Error
2020-05-28T13:09:45: Running cleanup..
2020-05-28T13:09:45: Cleanup successful!
2020-05-28T13:09:45: Resetting update process
2020-05-28T13:09:45: Disabling threaded downloads
Last edited by GreatPancakeYT , edited 1 time in total.
Dntm8kmeeatu
Technical Support Team
9,944 posts
Joined December 2014
Dntm8kmeeatu
Disable any VPNs you may have enabled & use a private network if you're on a public network.

If this doesn't help, or they don't apply, your only bet is to email support@ppy.sh with the log.

Nobody on the forums will be able to help with that error.
Last edited by Dntm8kmeeatu , edited 1 time in total.
GreatPancakeYT
8 posts
Joined September 2018
Topic Starter
GreatPancakeYT

Dntm8kmeeatu wrote:

Disable any VPNs you may have enabled & use a private network if you're on a public network.

If this doesn't help, or they don't apply, your only bet is to email support@ppy.sh with the log.

Nobody on the forums will be able to help with that error.
alright, thanks
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