Problem details: the score submission wont save in the game and i tried to unistalled the game to fix the problem.
Then i reinstalled it back, now the installer says i have internet issue and cant download the game.

Video or screenshot showing the problem:


osu! version: Stable 20200519.1 (latest)

Please post the "update.log" file from your osu!\Logs folder.

i cant post the file and i sent the whole message in the file

i still have problem issue

2020-05-23T15:22:55: CallbackStatus updated to Checking
2020-05-23T15:22:55:
2020-05-23T15:22:55: Beginning update thread
2020-05-23T15:22:55: Stream: Stable40
2020-05-23T15:22:55:
2020-05-23T15:22:56: Running cleanup..
2020-05-23T15:22:56: Cleanup successful!
2020-05-23T15:22:56: Requesting update information...
2020-05-23T15:22:56: System.Net.WebException: Errore del server remoto: (403) Non consentito.
2020-05-23T15:22:56: in #=zmXgL0wmqrZRtNL4Pl0ZfHE4=.#=zKIpPZmWg7GgN()
2020-05-23T15:22:56: in #=zlDDwuCQg5fwZqezyegxc7OI=.#=z82xgwH4=()
2020-05-23T15:22:56:
2020-05-23T15:22:56: Saving out global config
2020-05-23T15:22:56:
2020-05-23T15:22:56: Ending update thread with result: Error
2020-05-23T15:22:56:
2020-05-23T15:22:56: CallbackStatus updated to Error
2020-05-23T15:22:56: Running cleanup..
2020-05-23T15:22:56: Cleanup successful!
2020-05-23T15:22:56: Resetting update process
2020-05-23T15:22:56: Disabling threaded downloads
2020-05-23T15:23:01: CallbackStatus updated to Checking
2020-05-23T15:23:01:
2020-05-23T15:23:01: Beginning update thread
2020-05-23T15:23:01: Stream: Stable40
2020-05-23T15:23:01:
2020-05-23T15:23:01: Running cleanup..
2020-05-23T15:23:01: Cleanup successful!
2020-05-23T15:23:01: Requesting update information...
2020-05-23T15:23:01: System.Net.WebException: Errore del server remoto: (403) Non consentito.
2020-05-23T15:23:01: in #=zmXgL0wmqrZRtNL4Pl0ZfHE4=.#=zKIpPZmWg7GgN()
2020-05-23T15:23:01: in #=zlDDwuCQg5fwZqezyegxc7OI=.#=z82xgwH4=()
2020-05-23T15:23:01:
2020-05-23T15:23:01: Saving out global config
2020-05-23T15:23:01:
2020-05-23T15:23:01: Ending update thread with result: Error
2020-05-23T15:23:01:
2020-05-23T15:23:01: CallbackStatus updated to Error
2020-05-23T15:23:01: Running cleanup..
2020-05-23T15:23:01: Cleanup successful!
2020-05-23T15:23:01: Resetting update process
2020-05-23T15:23:06: CallbackStatus updated to Checking
2020-05-23T15:23:06:
2020-05-23T15:23:06: Beginning update thread
2020-05-23T15:23:06: Stream: Stable40
2020-05-23T15:23:06:
2020-05-23T15:23:06: Running cleanup..
2020-05-23T15:23:06: Cleanup successful!
2020-05-23T15:23:06: Requesting update information...
2020-05-23T15:23:06: System.Net.WebException: Errore del server remoto: (403) Non consentito.
2020-05-23T15:23:06: in #=zmXgL0wmqrZRtNL4Pl0ZfHE4=.#=zKIpPZmWg7GgN()
2020-05-23T15:23:06: in #=zlDDwuCQg5fwZqezyegxc7OI=.#=z82xgwH4=()
2020-05-23T15:23:06:
2020-05-23T15:23:06: Saving out global config
2020-05-23T15:23:06:
2020-05-23T15:23:06: Ending update thread with result: Error
2020-05-23T15:23:06:
2020-05-23T15:23:06: CallbackStatus updated to Error
2020-05-23T15:23:06: Running cleanup..
2020-05-23T15:23:06: Cleanup successful!
2020-05-23T15:23:06: Resetting update process
2020-05-23T15:23:12: CallbackStatus updated to Checking
2020-05-23T15:23:12:
2020-05-23T15:23:12: Beginning update thread
2020-05-23T15:23:12: Stream: Stable40
2020-05-23T15:23:12:
2020-05-23T15:23:12: Running cleanup..
2020-05-23T15:23:12: Cleanup successful!
2020-05-23T15:23:12: Requesting update information...
2020-05-23T15:23:12: System.Net.WebException: Errore del server remoto: (403) Non consentito.
2020-05-23T15:23:12: in #=zmXgL0wmqrZRtNL4Pl0ZfHE4=.#=zKIpPZmWg7GgN()
2020-05-23T15:23:12: in #=zlDDwuCQg5fwZqezyegxc7OI=.#=z82xgwH4=()
2020-05-23T15:23:12:
2020-05-23T15:23:12: Saving out global config
2020-05-23T15:23:12:
2020-05-23T15:23:12: Ending update thread with result: Error
2020-05-23T15:23:12:
2020-05-23T15:23:12: CallbackStatus updated to Error
2020-05-23T15:23:12: Running cleanup..
2020-05-23T15:23:12: Cleanup successful!
2020-05-23T15:23:12: Resetting update process
2020-05-23T18:03:28: CallbackStatus updated to Checking
2020-05-23T18:03:28:
2020-05-23T18:03:28: Beginning update thread
2020-05-23T18:03:28: Stream: Stable40
2020-05-23T18:03:28:
2020-05-23T18:03:28: Running cleanup..
2020-05-23T18:03:28: Cleanup successful!
2020-05-23T18:03:28: Requesting update information...
2020-05-23T18:03:28: System.Net.WebException: Errore del server remoto: (403) Non consentito.
2020-05-23T18:03:28: in #=zmXgL0wmqrZRtNL4Pl0ZfHE4=.#=zKIpPZmWg7GgN()
2020-05-23T18:03:28: in #=zlDDwuCQg5fwZqezyegxc7OI=.#=z82xgwH4=()
2020-05-23T18:03:28:
2020-05-23T18:03:28: Saving out global config
2020-05-23T18:03:28:
2020-05-23T18:03:28: Ending update thread with result: Error
2020-05-23T18:03:28:
2020-05-23T18:03:28: CallbackStatus updated to Error
2020-05-23T18:03:28: Running cleanup..
2020-05-23T18:03:28: Cleanup successful!
2020-05-23T18:03:28: Resetting update process
2020-05-23T18:03:28: Disabling threaded downloads
2020-05-23T18:03:33: CallbackStatus updated to Checking
2020-05-23T18:03:33:
2020-05-23T18:03:33: Beginning update thread
2020-05-23T18:03:33: Stream: Stable40
2020-05-23T18:03:33:
2020-05-23T18:03:33: Running cleanup..
2020-05-23T18:03:33: Cleanup successful!
2020-05-23T18:03:33: Requesting update information...
2020-05-23T18:03:33: System.Net.WebException: Errore del server remoto: (403) Non consentito.
2020-05-23T18:03:33: in #=zmXgL0wmqrZRtNL4Pl0ZfHE4=.#=zKIpPZmWg7GgN()
2020-05-23T18:03:33: in #=zlDDwuCQg5fwZqezyegxc7OI=.#=z82xgwH4=()
2020-05-23T18:03:33:
2020-05-23T18:03:33: Saving out global config
2020-05-23T18:03:33:
2020-05-23T18:03:33: Ending update thread with result: Error
2020-05-23T18:03:33:
2020-05-23T18:03:33: CallbackStatus updated to Error
2020-05-23T18:03:33: Running cleanup..
2020-05-23T18:03:33: Cleanup successful!
2020-05-23T18:03:33: Resetting update process
2020-05-23T18:07:30: CallbackStatus updated to Checking
2020-05-23T18:07:30:
2020-05-23T18:07:30: Beginning update thread
2020-05-23T18:07:30: Stream: Stable40
2020-05-23T18:07:30:
2020-05-23T18:07:30: Running cleanup..
2020-05-23T18:07:30: Cleanup successful!
2020-05-23T18:07:30: Requesting update information...
2020-05-23T18:07:31: System.Net.WebException: Errore del server remoto: (403) Non consentito.
2020-05-23T18:07:31: in #=zmXgL0wmqrZRtNL4Pl0ZfHE4=.#=zKIpPZmWg7GgN()
2020-05-23T18:07:31: in #=zlDDwuCQg5fwZqezyegxc7OI=.#=z82xgwH4=()
2020-05-23T18:07:31:
2020-05-23T18:07:31: Saving out global config
2020-05-23T18:07:31:
2020-05-23T18:07:31: Ending update thread with result: Error
2020-05-23T18:07:31:
2020-05-23T18:07:31: CallbackStatus updated to Error
2020-05-23T18:07:31: Running cleanup..
2020-05-23T18:07:31: Cleanup successful!
2020-05-23T18:07:31: Resetting update process
2020-05-23T18:07:31: Disabling threaded downloads
2020-05-23T18:14:20: CallbackStatus updated to Checking
2020-05-23T18:14:20:
2020-05-23T18:14:20: Beginning update thread
2020-05-23T18:14:20: Stream: Stable40
2020-05-23T18:14:20:
2020-05-23T18:14:20: Running cleanup..
2020-05-23T18:14:20: Cleanup successful!
2020-05-23T18:14:20: Requesting update information...
2020-05-23T18:14:20: System.Net.WebException: Errore del server remoto: (403) Non consentito.
2020-05-23T18:14:20: in #=zmXgL0wmqrZRtNL4Pl0ZfHE4=.#=zKIpPZmWg7GgN()
2020-05-23T18:14:20: in #=zlDDwuCQg5fwZqezyegxc7OI=.#=z82xgwH4=()
2020-05-23T18:14:20:
2020-05-23T18:14:20: Saving out global config
2020-05-23T18:14:20:
2020-05-23T18:14:20: Ending update thread with result: Error
2020-05-23T18:14:20:
2020-05-23T18:14:20: CallbackStatus updated to Error
2020-05-23T18:14:20: Running cleanup..
2020-05-23T18:14:20: Cleanup successful!
2020-05-23T18:14:20: Resetting update process
2020-05-23T18:14:20: Disabling threaded downloads
2020-05-23T18:16:33: CallbackStatus updated to Checking
2020-05-23T18:16:33:
2020-05-23T18:16:33: Beginning update thread
2020-05-23T18:16:33: Stream: Stable40
2020-05-23T18:16:33:
2020-05-23T18:16:33: Running cleanup..
2020-05-23T18:16:33: Cleanup successful!
2020-05-23T18:16:33: Requesting update information...
2020-05-23T18:16:33: System.Net.WebException: Errore del server remoto: (403) Non consentito.
2020-05-23T18:16:33: in #=zmXgL0wmqrZRtNL4Pl0ZfHE4=.#=zKIpPZmWg7GgN()
2020-05-23T18:16:33: in #=zlDDwuCQg5fwZqezyegxc7OI=.#=z82xgwH4=()
2020-05-23T18:16:33:
2020-05-23T18:16:33: Saving out global config
2020-05-23T18:16:33:
2020-05-23T18:16:33: Ending update thread with result: Error
2020-05-23T18:16:33:
2020-05-23T18:16:33: CallbackStatus updated to Error
2020-05-23T18:16:33: Running cleanup..
2020-05-23T18:16:33: Cleanup successful!
2020-05-23T18:16:33: Resetting update process
2020-05-23T18:16:33: Disabling threaded downloads
2020-05-23T18:28:29: CallbackStatus updated to Checking
2020-05-23T18:28:29:
2020-05-23T18:28:29: Beginning update thread
2020-05-23T18:28:29: Stream: Stable40
2020-05-23T18:28:29:
2020-05-23T18:28:29: Running cleanup..
2020-05-23T18:28:29: Cleanup successful!
2020-05-23T18:28:29: Requesting update information...
2020-05-23T18:28:29: System.Net.WebException: Errore del server remoto: (403) Non consentito.
2020-05-23T18:28:29: in #=zmXgL0wmqrZRtNL4Pl0ZfHE4=.#=zKIpPZmWg7GgN()
2020-05-23T18:28:29: in #=zlDDwuCQg5fwZqezyegxc7OI=.#=z82xgwH4=()
2020-05-23T18:28:29:
2020-05-23T18:28:29: Saving out global config
2020-05-23T18:28:29:
2020-05-23T18:28:29: Ending update thread with result: Error
2020-05-23T18:28:29:
2020-05-23T18:28:29: CallbackStatus updated to Error
2020-05-23T18:28:29: Running cleanup..
2020-05-23T18:28:29: Cleanup successful!
2020-05-23T18:28:29: Resetting update process
2020-05-23T18:28:29: Disabling threaded downloads
2020-05-23T18:28:34: CallbackStatus updated to Checking
2020-05-23T18:28:34:
2020-05-23T18:28:34: Beginning update thread
2020-05-23T18:28:34: Stream: Stable40
2020-05-23T18:28:34:
2020-05-23T18:28:34: Running cleanup..
2020-05-23T18:28:34: Cleanup successful!
2020-05-23T18:28:34: Requesting update information...
2020-05-23T18:28:34: System.Net.WebException: Errore del server remoto: (403) Non consentito.
2020-05-23T18:28:34: in #=zmXgL0wmqrZRtNL4Pl0ZfHE4=.#=zKIpPZmWg7GgN()
2020-05-23T18:28:34: in #=zlDDwuCQg5fwZqezyegxc7OI=.#=z82xgwH4=()
2020-05-23T18:28:34:
2020-05-23T18:28:34: Saving out global config
2020-05-23T18:28:34:
2020-05-23T18:28:34: Ending update thread with result: Error
2020-05-23T18:28:34:
2020-05-23T18:28:34: CallbackStatus updated to Error
2020-05-23T18:28:34: Running cleanup..
2020-05-23T18:28:34: Cleanup successful!
2020-05-23T18:28:34: Resetting update process
2020-05-23T18:31:19: CallbackStatus updated to Checking
2020-05-23T18:31:19:
2020-05-23T18:31:19: Beginning update thread
2020-05-23T18:31:19: Stream: Stable40
2020-05-23T18:31:19:
2020-05-23T18:31:19: Running cleanup..
2020-05-23T18:31:19: Cleanup successful!
2020-05-23T18:31:19: Requesting update information...
2020-05-23T18:31:19: System.Net.WebException: Errore del server remoto: (403) Non consentito.
2020-05-23T18:31:19: in #=zmXgL0wmqrZRtNL4Pl0ZfHE4=.#=zKIpPZmWg7GgN()
2020-05-23T18:31:19: in #=zlDDwuCQg5fwZqezyegxc7OI=.#=z82xgwH4=()
2020-05-23T18:31:19:
2020-05-23T18:31:19: Saving out global config
2020-05-23T18:31:19:
2020-05-23T18:31:19: Ending update thread with result: Error
2020-05-23T18:31:19:
2020-05-23T18:31:19: CallbackStatus updated to Error
2020-05-23T18:31:19: Running cleanup..
2020-05-23T18:31:19: Cleanup successful!
2020-05-23T18:31:19: Resetting update process
2020-05-23T18:31:19: Disabling threaded downloads
2020-05-23T18:31:24: CallbackStatus updated to Checking
2020-05-23T18:31:24:
2020-05-23T18:31:24: Beginning update thread
2020-05-23T18:31:24: Stream: Stable40
2020-05-23T18:31:24:
2020-05-23T18:31:24: Running cleanup..
2020-05-23T18:31:24: Cleanup successful!
2020-05-23T18:31:24: Requesting update information...
2020-05-23T18:31:24: System.Net.WebException: Errore del server remoto: (403) Non consentito.
2020-05-23T18:31:24: in #=zmXgL0wmqrZRtNL4Pl0ZfHE4=.#=zKIpPZmWg7GgN()
2020-05-23T18:31:24: in #=zlDDwuCQg5fwZqezyegxc7OI=.#=z82xgwH4=()
2020-05-23T18:31:24:
2020-05-23T18:31:24: Saving out global config
2020-05-23T18:31:24:
2020-05-23T18:31:24: Ending update thread with result: Error
2020-05-23T18:31:24:
2020-05-23T18:31:24: CallbackStatus updated to Error
2020-05-23T18:31:24: Running cleanup..
2020-05-23T18:31:24: Cleanup successful!
2020-05-23T18:31:24: Resetting update process
2020-05-23T18:31:30: CallbackStatus updated to Checking
2020-05-23T18:31:30:
2020-05-23T18:31:30: Beginning update thread
2020-05-23T18:31:30: Stream: Stable40
2020-05-23T18:31:30:
2020-05-23T18:31:30: Running cleanup..
2020-05-23T18:31:30: Cleanup successful!
2020-05-23T18:31:30: Requesting update information...
2020-05-23T18:31:30: System.Net.WebException: Errore del server remoto: (403) Non consentito.
2020-05-23T18:31:30: in #=zmXgL0wmqrZRtNL4Pl0ZfHE4=.#=zKIpPZmWg7GgN()
2020-05-23T18:31:30: in #=zlDDwuCQg5fwZqezyegxc7OI=.#=z82xgwH4=()
2020-05-23T18:31:30:
2020-05-23T18:31:30: Saving out global config
2020-05-23T18:31:30:
2020-05-23T18:31:30: Ending update thread with result: Error
2020-05-23T18:31:30:
2020-05-23T18:31:30: CallbackStatus updated to Error
2020-05-23T18:31:30: Running cleanup..
2020-05-23T18:31:30: Cleanup successful!
2020-05-23T18:31:30: Resetting update process
2020-05-23T18:35:19: CallbackStatus updated to Checking
2020-05-23T18:35:19:
2020-05-23T18:35:19: Beginning update thread
2020-05-23T18:35:19: Stream: Stable40
2020-05-23T18:35:19:
2020-05-23T18:35:19: Running cleanup..
2020-05-23T18:35:19: Cleanup successful!
2020-05-23T18:35:19: Requesting update information...
2020-05-23T18:35:19: System.Net.WebException: Errore del server remoto: (403) Non consentito.
2020-05-23T18:35:19: in #=zmXgL0wmqrZRtNL4Pl0ZfHE4=.#=zKIpPZmWg7GgN()
2020-05-23T18:35:19: in #=zlDDwuCQg5fwZqezyegxc7OI=.#=z82xgwH4=()
2020-05-23T18:35:19:
2020-05-23T18:35:19: Saving out global config
2020-05-23T18:35:19:
2020-05-23T18:35:19: Ending update thread with result: Error
2020-05-23T18:35:19:
2020-05-23T18:35:19: CallbackStatus updated to Error
2020-05-23T18:35:19: Running cleanup..
2020-05-23T18:35:19: Cleanup successful!
2020-05-23T18:35:19: Resetting update process
2020-05-23T18:35:19: Disabling threaded downloads
2020-05-23T18:35:24: CallbackStatus updated to Checking
2020-05-23T18:35:24:
2020-05-23T18:35:24: Beginning update thread
2020-05-23T18:35:24: Stream: Stable40
2020-05-23T18:35:24:
2020-05-23T18:35:24: Running cleanup..
2020-05-23T18:35:24: Cleanup successful!
2020-05-23T18:35:24: Requesting update information...
2020-05-23T18:35:24: System.Net.WebException: Errore del server remoto: (403) Non consentito.
2020-05-23T18:35:24: in #=zmXgL0wmqrZRtNL4Pl0ZfHE4=.#=zKIpPZmWg7GgN()
2020-05-23T18:35:24: in #=zlDDwuCQg5fwZqezyegxc7OI=.#=z82xgwH4=()
2020-05-23T18:35:24:
2020-05-23T18:35:24: Saving out global config
2020-05-23T18:35:24:
2020-05-23T18:35:24: Ending update thread with result: Error
2020-05-23T18:35:24:
2020-05-23T18:35:24: CallbackStatus updated to Error
2020-05-23T18:35:24: Running cleanup..
2020-05-23T18:35:24: Cleanup successful!
2020-05-23T18:35:24: Resetting update process
2020-05-23T18:35:32: CallbackStatus updated to Checking
2020-05-23T18:35:32:
2020-05-23T18:35:32: Beginning update thread
2020-05-23T18:35:32: Stream: Stable40
2020-05-23T18:35:32:
2020-05-23T18:35:32: Running cleanup..
2020-05-23T18:35:32: Cleanup successful!
2020-05-23T18:35:32: Requesting update information...
2020-05-23T18:35:32: System.Net.WebException: Errore del server remoto: (403) Non consentito.
2020-05-23T18:35:32: in #=zmXgL0wmqrZRtNL4Pl0ZfHE4=.#=zKIpPZmWg7GgN()
2020-05-23T18:35:32: in #=zlDDwuCQg5fwZqezyegxc7OI=.#=z82xgwH4=()
2020-05-23T18:35:32:
2020-05-23T18:35:32: Saving out global config
2020-05-23T18:35:32:
2020-05-23T18:35:32: Ending update thread with result: Error
2020-05-23T18:35:32:
2020-05-23T18:35:32: CallbackStatus updated to Error
2020-05-23T18:35:32: Running cleanup..
2020-05-23T18:35:32: Cleanup successful!
2020-05-23T18:35:32: Resetting update process
2020-05-23T18:35:45: CallbackStatus updated to Checking
2020-05-23T18:35:45:
2020-05-23T18:35:45: Beginning update thread
2020-05-23T18:35:45: Stream: Stable40
2020-05-23T18:35:45:
2020-05-23T18:35:45: Running cleanup..
2020-05-23T18:35:45: Cleanup successful!
2020-05-23T18:35:45: Requesting update information...
2020-05-23T18:35:45: System.Net.WebException: Errore del server remoto: (403) Non consentito.
2020-05-23T18:35:45: in #=zmXgL0wmqrZRtNL4Pl0ZfHE4=.#=zKIpPZmWg7GgN()
2020-05-23T18:35:45: in #=zlDDwuCQg5fwZqezyegxc7OI=.#=z82xgwH4=()
2020-05-23T18:35:45:
2020-05-23T18:35:45: Saving out global config
2020-05-23T18:35:45:
2020-05-23T18:35:45: Ending update thread with result: Error
2020-05-23T18:35:45:
2020-05-23T18:35:45: CallbackStatus updated to Error
2020-05-23T18:35:45: Running cleanup..
2020-05-23T18:35:45: Cleanup successful!
2020-05-23T18:35:45: Resetting update process
2020-05-23T18:36:04: CallbackStatus updated to Checking
2020-05-23T18:36:04:
2020-05-23T18:36:04: Beginning update thread
2020-05-23T18:36:04: Stream: Stable40
2020-05-23T18:36:04:
2020-05-23T18:36:04: Running cleanup..
2020-05-23T18:36:04: Cleanup successful!
2020-05-23T18:36:04: Requesting update information...
2020-05-23T18:36:04: System.Net.WebException: Errore del server remoto: (403) Non consentito.
2020-05-23T18:36:04: in #=zmXgL0wmqrZRtNL4Pl0ZfHE4=.#=zKIpPZmWg7GgN()
2020-05-23T18:36:04: in #=zlDDwuCQg5fwZqezyegxc7OI=.#=z82xgwH4=()
2020-05-23T18:36:04:
2020-05-23T18:36:04: Saving out global config
2020-05-23T18:36:04:
2020-05-23T18:36:04: Ending update thread with result: Error
2020-05-23T18:36:04:
2020-05-23T18:36:04: CallbackStatus updated to Error
2020-05-23T18:36:04: Running cleanup..
2020-05-23T18:36:04: Cleanup successful!
2020-05-23T18:36:04: Resetting update process
2020-05-23T18:36:35: CallbackStatus updated to Checking
2020-05-23T18:36:35:
2020-05-23T18:36:35: Beginning update thread
2020-05-23T18:36:35: Stream: Stable40
2020-05-23T18:36:35:
2020-05-23T18:36:35: Running cleanup..
2020-05-23T18:36:35: Cleanup successful!
2020-05-23T18:36:35: Requesting update information...
2020-05-23T18:36:35: System.Net.WebException: Errore del server remoto: (403) Non consentito.
2020-05-23T18:36:35: in #=zmXgL0wmqrZRtNL4Pl0ZfHE4=.#=zKIpPZmWg7GgN()
2020-05-23T18:36:35: in #=zlDDwuCQg5fwZqezyegxc7OI=.#=z82xgwH4=()
2020-05-23T18:36:35:
2020-05-23T18:36:35: Saving out global config
2020-05-23T18:36:35:
2020-05-23T18:36:35: Ending update thread with result: Error
2020-05-23T18:36:35:
2020-05-23T18:36:35: CallbackStatus updated to Error
2020-05-23T18:36:35: Running cleanup..
2020-05-23T18:36:35: Cleanup successful!
2020-05-23T18:36:35: Resetting update process

Disable any VPNs you may be using. If you're on a public network, try a private one.

If you still experience the issue, email support@ppy.sh

still dont work

Forum users can't help you with this issue any further unfortunately. Your best & only bet is sending an email to the address I gave.