[invalid] Identity Verification doesn't work

Lenboxxi

Joined June 2016

Topic Starter

Lenboxxi 2017-04-21T20:03:09+00:00

I installed today osu on my macbook, for some playing outdoor.
All works fine but if I login the Game says that I have to verify my identity.
So I click on it, go to the website and enter the Code which I got from the Email. The Website tells me "Success".

But in the Game it still wants to verify my Identity.

Video or screenshot showing the problem:
Ingame:
http://www.fotos-hochladen.net/uploads/ ... xdcms1.png

Website:
http://www.fotos-hochladen.net/uploads/ ... 39i816.png

Dntm8kmeeatu

Technical Support Team

9,944 posts

Joined December 2014

Dntm8kmeeatu 2017-04-21T20:21:27+00:00

Please try logging out of the client, then logging out of the website.

Then log back into the website, then into the client.

Lenboxxi

2 posts

Joined June 2016

Topic Starter

Lenboxxi 2017-04-21T20:39:21+00:00

Still doesn't work. Game ask at every Login for a identity verification. And when I enter the code on the Website, the Client still says I must verify my identity.

Dntm8kmeeatu

Technical Support Team

9,944 posts

Joined December 2014

Dntm8kmeeatu 2017-04-21T21:26:50+00:00

Please email accounts@ppy.sh and explain your issue.

We can't help you anymore here, sorry.

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[invalid] Identity Verification doesn't work

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