[invalid] using my account

Marg1n_old

Joined August 2015

Topic Starter

Marg1n_old 2017-01-22T11:24:11+00:00

Problem Details:
i cannot log into my osu account in the game they kept asking me to verify my account via email however when i log into my email theres no verification code i dont know wat to do help plssssss

Video or screenshot showing the problem:

osu! version: 20151128.2

Nathanael

Global Moderator

6,162 posts

Joined January 2013

Nathanael 2017-01-22T11:29:08+00:00

Kindly check your spam folders as it may have been moved there.

Marg1n_old

4 posts

Joined August 2015

Topic Starter

Marg1n_old 2017-01-23T12:34:39+00:00

theres nothing in my mail i have checked many times
is there a way to get my verification code again?

Lyawi

Global Moderator

3,336 posts

Joined February 2015

Lyawi 2017-01-23T12:46:48+00:00

Marg1n wrote:
theres nothing in my mail i have checked many times
is there a way to get my verification code again?

Pretty sure you probably would get another code by clicking the button again which you can use then

Last edited by Lyawi 2017-01-23T12:47:33+00:00, edited 1 time in total.

Dntm8kmeeatu

Technical Support Team

9,944 posts

Joined December 2014

Dntm8kmeeatu 2017-01-23T12:47:23+00:00

You should be able to have it resend your code.

Are you sure you are checking the correct email? Maybe you used a different one? If you have multiple check them all.

If you never receive an email, or can't figure it out. Please contact accounts@ppy.sh and explain your situation. They will be able to help.

Marg1n_old

4 posts

Joined August 2015

Topic Starter

Marg1n_old 2017-01-28T11:47:53+00:00

i do not know how to get the code again could u guys help me and show me the way to get the verification code again?

Dntm8kmeeatu

Technical Support Team

9,944 posts

Joined December 2014

Dntm8kmeeatu 2017-01-28T13:24:46+00:00